After waiting a week and having a scheduled appointment between hours of 8 am and 10 am they not…read moreonly didn't show I made a call to ask where the plumber was and was told after putting off my obligations that there were 3 jobs ahead of me so at that point I sternly cancelled

I dealt with the Jacksonville office, but Airserv is in Springfield too…read more From Amanda at the front desk, to Jeremy in the office, to Jerod who came to our home to check it's odd design (and pleasantly chatting long after), to Jacee and Todd who did the on-site labor, all of my encounters with the AirServ employees was excellent. I find that amazing for a group of people at the surprisingly young age. From 1st phone call to completion of the job (air duct cleaning) was about two weeks. Service would likely have been much quicker, but I have a very odd and underground ducting system in my home. At my concrete slab floored home, we had to first find out how the duct work was laid out, and as I had suspected, was not of any traditional design. So Jered came to our home a second time, with a special camera to inspect the pathways to make sure their equipment would fit in the subterranean pipes. As it turns out, it did. Jerod then figured up an "all-in" price on the work at around $1,300, which was a couple hundred more than Jeremy @ Airserv originally quoted for a "typical" layout. Of course, mine was a bit weirder, and that, added to the extra day for Jered to come back, and inspect with the cam, took the finished price up a bit. The price for that amount of time might seem high, but I don't think it's unfair considering the odd nature of the work, the amount of debris (64 years worth!!) in the ducts, the road time, equipment, and experienced labor force. So we agreed, and I paid half down for the work, balance due on completion. The servicemen were there within a week to do the job. I followed Jacee and Todd around some to be sure the plan we agreed on was working. All went according to plan with no surprises. These two guys were super efficient with their time. The time it took to clean our in-ground ducts, and attic return duct, took the two men about 5 hours. The outcome of the job pleasantly surprised me. I thought there was going to be much more of an after-cleaning mess once we turned the furnace back on. I'd expected that we would have missed some areas, that would have loosened and stirred up debris, that would have blown throughout the house when the heat came back on. But that was not the case. For the next few days, dust in the house was noticeably less than usual before the work, and I am very pleased. They fumigated, "air-freshened" the ducts as well, and I expected the old familiar scent of the dirty ducts to come back, but in the last few days, the house still smells so much cleaner, fresher. As a welcome side effect, the heat seems to be circulating a tad bit better, as I notice curtains near the ducts blow in the breeze, where they didn't before. When it came time to pay the balance, Jacee DID offer a "program", a contract to do yearly maintain to the furnace and AC compressor, which I declined, at this time, but was not put off by the offer. Some might see this as an "up-sell", and not like it. But in this case it makes sense. Be aware that they do this. All in all, very happy with Airserv, from top to bottom. As a person who has been in the retail building materials business for 45 years, and used to prices of labor from carpenters, plumbers, electricians and such, feel that they are inline price-wise, and would recommend them highly. I rarely give a 5 star, as there is always room for improvement. But this company deserves way more than 1 star, so I gave them a 5 to average it out a little more broadly. I really liked, and would hire them again.

My furnace broke this winter and it was a simple repair that I felt comfortable doing myself. I…read morewent to two hvac repair places in town but they refused to sell me the parts I needed because they wanted to install them as well. I went to Marquards and they not only sold me the parts but also talked me through common issues. The lady at the front desk was awesome! I will not only go back, I will tell others. Great Folks!

Very unprofessional! No personality at all and was offended when the piece of garbage he put in my…read morehouse had to be fixed a month after installation. I wouldn't use them to put heat in an igloo!

Bought a new refrigerator, washer and dryer and a new stove all at the same time. Had to store the…read morestove until ready to put in. That is when we found out that wasn't the stove we bought. Told them it was not the stove I had paid for. They have told me that they never carried that stove in their store. Well they did I am not stupid I know what stove I bought. They bought a griddle they sent me and it didn't fit. I would of fit the one I originally purchased. Was told to return it, I asked the price if it was returned with no answer. I asked for a copy of the original purchase (they didn't give me one at time of purchase) asked for it more than one time and they will not provide one. We have all came to the conclusion that they are trying to cover there ass because of the original showed that they sent me the wrong stove they would have nothing to hide.

Asked them to fix a washing machine and they did not. Asked for an estimate and waited four months…read moreto receive any communication. Purchased a used washing machine and it did not work. Ended up with a water leak.

Was very please with Tiger, they handled 2 different major issues and replaced my entire AC system…read more I recommend getting the membership, free Estimes seem part of the "job", until I called Allied Heating who wanted $125 just to send out a technician

Actually fixing the problem and pretending like everything is fixed. Saved $30" on a plumbing job I…read morepaid $287.... ?They took out the old hardware and replaced it with new fill and flush valve. I'm STILL having the problem with the valve not staying down after flushing. Meanwhile the water is just running in the tank and I have to physically push it down after taking top off tank (every time)!!!!. The last gentleman told me my toilet is to old(2012) that's why it's not flushing properly.... I flushed the toilet to show him after he was Lollygagging on my property for an hour that it's not working he decided to gaslight( oh that's how you flush) me and left still with the same problem. Telling me I need to buy a new toilet and the reimburse me with the money I already paid. I should have been on top of the first technician since he left "whispering" it's all done while I played video games. I feel like my money was wasted. If my video would post I would definitely post

Called Trone about a part for my washer. They never returned my call. I ordered the part online and…read morefixed it myself.