We've been customers of HR for 8 years upon the recommendation of…read more family members already living here. Outstanding service every time. Case in point: we had a problem with our humidifier recently. HR was out that day to fix the problem. Noah was an exceptional technician who diagnosed the problem and repaired it. Highly recommend this company.

I love that their employees have been through the union's 10 -12 month apprenticeship program along…read morewith its continuing education requirements. I trust them way before I trust a do-it-yourselfer handyman. Their billing is slow. I prefer getting things paid off quickly. Sometimes there's a 4-6 week delay.

Pricing a bit high .. But they showed up on Time, did the…read morejob and left They r about 25% higher than others

Actually fixing the problem and pretending like everything is fixed. Saved $30" on a plumbing job I…read morepaid $287.... ?They took out the old hardware and replaced it with new fill and flush valve. I'm STILL having the problem with the valve not staying down after flushing. Meanwhile the water is just running in the tank and I have to physically push it down after taking top off tank (every time)!!!!. The last gentleman told me my toilet is to old(2012) that's why it's not flushing properly.... I flushed the toilet to show him after he was Lollygagging on my property for an hour that it's not working he decided to gaslight( oh that's how you flush) me and left still with the same problem. Telling me I need to buy a new toilet and the reimburse me with the money I already paid. I should have been on top of the first technician since he left "whispering" it's all done while I played video games. I feel like my money was wasted. If my video would post I would definitely post

Ryan came today to check my furnace fan and found a wire disconnected. Fixed. While here checked…read moremy air conditioner unit too! Reasonable cost, honest. Didn't over charge. So appreciated.

Rich came out to my house and repaired my furnace. He did a very good job. The price was a lot…read morelower than I had expected. I highly recommend him for any of your heating and cooling needs.

Our AC wouldn't turn on on a hot, humid, rainy Saturday. Matt was at our house as soon as the storm…read morecleared. He was polite, efficient, knowledgable, and honest. It turned out to be a minor repair and he was on his way. We were very pleased. There's no reason to call any other HVAC repair. These guys are the BEST. Thank you.

WOW! Air conditioner took a dive last night, figured I…read morewould deal with it in the AM to see how long the wait would be to get it looked at. Called this company at approximately 10:30 AM, they gave me an appointment window (same day!!) for 11AM to 1PM. Tech was here at approximately 12:30 or so and did a complete check on the system, replaced an antique condenser and filled the Freon. He was out of here by 1:15. System works great and the pricing was extremely fair. Eades is my new "go to guy" for my HVAC/plumbing needs. Great job! It was awesome to find a Springfield company that didn't try to screw over seniors.

I hired Aire Serve Springfield, IL to furnish and install an AC condenser, coil, and fabricated box…read morefor my 950 sq. ft. mobile home. After the installation I noticed the exterior disconnect was installed behind the condenser, the line set not supported from condenser to interior unit, drain line not present, floor penetration not properly sealed, no permit. I spoke with Joe and Jill and they explained they would send the technician out to correct the deficiencies. Jill squared away the permit. The technician came out to relocate the disconnect, install two support straps for the line set, sealed the floor penetration for the line set, and a surprise pvc drainage line installed for condensation. The city of Springfield, IL inspector came out and noticed the condenser was not level and the code required safety caps were not installed on the refrigerant connectors. Apparently, code required for theft purposes. Aire Serve was very responsive with scheduling the technician back for eliminating the code violations. My suggestion to Aire Serve is to educate/retrain technicians on industry codes. Three stars for a basic installation to take three trips for code compliance and for the technicians parting words "Try to have a good day."

I called about a repair on my furnace. We had a poor installation, and the inspector asked for…read moresome repairs. I was told by Air Serv that no one could pull a permit for an existing furnace, and that I would have to replace the entire furnace and air conditioner system. I told them that the inspector specifically asked me to have licensed HVAC guy pull a permit to have it repaired - it was mostly an issue of placement - and they tried, again, to sell me on a whole new system. They were polite about it, and if you want a whole new system, maybe they're great. But repair was not something they were interested in.

Our air conditioner wasn't putting out enough cold air to turn thermostat off. I called Bob Bergen…read moreto ask a few routine questions such as: How much was a service call?, When could he come out?, and Was there anything I could try to maybe fix myself or help me help him diagnose my trouble? He gave me a couple suggestions to try. He was dead on with his suggestions. I called him back told him what I discovered and we scheduled Bob to come out the next day in between 10 am and noon. He showed up at 9am and was out of here by 10 am. He charged me exactly what he said the price was probably going to be if that was the only problem. I am very satisfied with Bob Bergen/ his team and would recommend him to anyone. He will always receive my business.

Unfortunately on a January Saturday with a foot of falling snow, my furnace went out. Bob and I…read morewere both snowed in, but he talked me through ways to keep my house warm. He came Sunday to inspect the damage. Unfortunately as I had feared due to the smoke coming out of my outside vent, the entire furnace needed replaced. Bob showed me exactly what was wrong with a video scope inside the furnace and told me how much the replacement would cost. He also offered me space heaters, but fortunately I already had two and a gas fireplace. On Tuesday, his employee James came and replaced the furnace and I was relieved to have heat again. They were both very courteous and helpful and I would definitely use them again. I had also used Bob several years ago to replace an air conditioner.

Our air went out sometime this morning. We didn't realize it until noon or so. I called Comfort…read moreAir, Lisa said she would see if she could get someone by to assess the situation. As usual, she called me back within 15 minutes and said Seth would be by very soon. A new capacitor later, we're back to cooling air! Great company, great people and beyond honest. We recommend them completely! 5 STARS!!!!!

Extremely responsive - Knew exactly how to diagnose and correct the problem... Even had the exact…read morecapacitor needed on the truck! Showed me how much freon was needed and how the price would be calculated. This companies business card goes on my home bulletin board for future reference!

Asked for a plumber to turn off my boiler . We both decided to leave the boiler on which made more…read moresense . They sent me a charge for the boiler that the plumber never turned off . I called and they stated they would give me a call back once they reviewed everything. Today I called to schedule an appointment and was asked to pay that same bill . I stated I don't mind paying if you come and turn off the boiler now since technically nothing was done that day . He stated he would remove charge and to never call them again . Yes this service is terrible and unprofessional.

Do your research. Rates $120/hour. My fault for not asking. Job ended up taking almost 7 hours…read more Leaking faucet doesn't leak now but for that price I would have bought a new tub instead. I see here that the shop is union.