I signed up for my auto and home insurance, Saybe and her team did a great job recommending me…read morecoverages I needed for both auto and home insurance. Everyone is very helpful and nice. Thank you!

Got a flyer from Saybe about insurance, gave her a call, and she picked up right away, super…read morefriendly and really knowledgeable. I'm glad I reached out because I was able to switch to a nearby office and even get a lower price, pretty much like what was on the flyer.

I have been using Hancock Insurance for about 10 years now and everything about them is wonderful…read more Obviously, during those 10 years my life my insurance needs have changed and Hancock Insurance has helped me every step of the way. Not only are they fast, they are super friendly and have explained everything every step of the way. Several years ago my father-in-law had passed away. He was a long term client of Hancock Insurance as well. It was such a difficult time. I actually called John, crying, and was hardly able to get the words out that he had passed. John said not to worry about anything and he handled everything that needed to be done. I was so thankful to have to do so much minimum work especially at such a rough time. More recently, John and Cory have helped get the best insurance for my grandpa and two of my uncles. I honestly wouldn't refer a company if I didn't trust them so much. If you are shopping for any kind of coverage, Hancock Insurance is the way to go!

This has been our agent for several years but we have not had the greatest customer service. We…read morerequested a new quote along with our current policies and weve been waiting over 2 weeks. I would not recommend this agency to anyone

I've had insurance with State Farm for years but only recently had to file a property claim. Much…read moreof the process is automated and I've had difficulty accessing case information. I've called Kayleigh at the office for help a number of times. She even called once without prompting to see how everything was going. In each instance, she has been extremely helpful and timely with her assistance. I really appreciate the help she has provided. Insurance claims can be daunting but she has really helped me negotiate the process.

I have been defending State Farm for several years in regards to how they treat customers/clients…read morewhen it came to policy questions. Today, I too was a client who was treated badly by Lauren Nasi, a sales rep who quoted me a policy requirement that Arizona Dept of Insurance does not state mandatory. I am left to wonder how many clients has Lauren quoted an incorrect policy requirement simply because she works for Kevin's office and since he owned this office, he allowed her to be incorrect and caused people to overpay for insurance when in fact, it was not mandatory. I am only one person who has the insurance background to inform them they are wrong. Please fellow Arizonans' read your policies to be sure you are not overpaying for coverages you do not need. As an insurance professional, I do care!

I have been insured with Am Fam since the day I turned 16 and I'm 29 now. Thank the good lord for…read morealways keeping me safe and Am fam for having my back if need be. I have worked with several of their employees who all have a wealth of knowledge to offer. Today I spoke with Jordan and reinstated an old policy that I let go since I don't use the vehicle. I was shocked at how quickly he reinstated my policy and I was off the phone within two minutes of calling. A+++ for customer service and being so easy to work with.

Some of the best service I've ever had!!!! I really liked how Richard kept saying "us" instead of…read morejust "me". It made me feel like We're family. Also his dad is cool too!!!! Thanks for the quick friendly service!!!!!!!!

Thank you! Great follow up by Emanuel. Thank you, John and his team. Excited to start my new…read morejourney with the #1 company insuring me.

Highly recommend you trust your life and valuables with another company and agent. We were loyal…read morecustomers for several years, and throughout those years, we gave John and his office repeated attempts to correct the many errors that constantly plagued us. Incorrect address for at least three years, they could NEVER get our billing information correctly situated (meaning, every month we'd get a phone call regarding payment because they can't do their jobs properly), nobody is ever available to speak too at the office, they do not abide by their posted office hours (I called over sixteen times from 9am-10:30am with no answer. I even left a stern voicemail and STILL have not received a return phone call), my name has been incorrectly spelled on all of our documents since we first became policy holders (we all know how forgiving law enforcement is right...?!? ~sarcasm), and to top it all off - State Farm now sublets their 24/7 claims department to a third party vendor. If you've ever dealt with a third party vendor, you would understand that they are worthless. They have nothing to lose and nothing to gain, and they are not held accountable for ANYTHING. Now tell me, does this sound like something you would want to rely on when chaos is or has been knocking at your door?!? I think not... We all rely on our insurance company and agent to be there for us when the SHTF, yet at no time have we felt confident in John or his office/company to take care of us when bad things happen. Insurance is supposed to be a safety net, yet ours was full of gaping holes. So I ask you this with the greatest respect: Stop, take a moment and ask yourself; is this the person/company I want to depend on when my family and property have been subjected to the chaos of the world... Would you feel comfortable knowing that this person and his insurance agency that he represents, will take care of you and your families needs when this uncertainty arises? Please choose wisely and do your research. Thank you for your time and patience. ~American Patriot

Amazing service. Because of my busy schedule I've had to handle most of my requests via email but…read morethey always respond and go above and beyond what I ask for.

Tara was very helpful, efficient and pleasant adjusting my car insurance. Nice to deal with…read moreLorraine

Yo, I saw your $699.99 ad in the local magazine. Called several times, left a voicemail and email…read morefrom website, no responses. Just needed and update on our trust that we made in California since we just moved to Phoenix. Hello? Thank you!

Kramer & Kramer Estate Planning. Jody and her staff took…read morevery good care of us! THANK YOU.

Helen is fantastic at explaining all of the details to make sure we have coverage that suits our…read moreneeds. she is also proactive in finding discounts and getting us the best coverage at the best rate.

Helen Moore is fantastic -- truly knowledgeable about all her insurance products and able to…read moreexplain everything clearly. She's a great communicator, always quick to respond, and makes the whole process smooth and stress‑free. I would absolutely recommend her. 10/10!