Gorgeous place. Mom loves it. It's so welcoming as soon as you walk in. The aides are so gentle and…read moreshow such compassion. Last place I checked out before here was horrendous. Glad I picked Woodland for my mother.

From the owner: Woodland Terraces, are Christian senior living communities owned and operated by the Dockerty…read moreFamily. The Dockerty family believes in providing affordable, person-centered service to our elders. Emphasis is placed on providing this service in a dignified, respectful and loving manner to all residents, families, employees and whomever may enter our doors.

I have a relative living at Tanglewood Trace and is very happy that she made the move from her…read morehome. That is the most difficult part of aging that our family had to manage. There are many activities to keep her engaged and meals are good with options should she not want what is the choice of they day. Staff are very nice and engage with the residents. I know that when the time comes and she needs more care like assisted or memory care, she has the best options in her current community where she can keep her friends. I would recommend you to check it out for your loved one!

Sad that Americans put their loved ones into "retirement" centers…read more That is just the way it is here........... As you get older in other parts of the world your children/family take care of you. Here you pay "strangers". That being said............this facility is what it is. A housing complex for old people. Clean. Well appointed. Lots of activities for the "retirees". EXPENSIVE. it is a bitch getting old....................In America.

Great place for my wife, an Alzheimer's victim. Staff from top to bottom is first class, caring,…read morecompassionate and concerned. From our first meetings, it was obvious that residents and their families came first. My expectations of what I could expect couldn't have been further from the facts of life with this insidious disease. My first month was a living hell! I was fortunately able to rely on counsel from nursing staff, memory care experts and experts in providing activities to enrich residents' lives. Several caregivers have been involved with memory care residents for two to three decades. Family wants and needs are always respected. As concerns the facility, updates are completed under difficult circumstances with minimal disruption. Contractors' staffs are respectful of the needs and limitations of the residents. All StoryPoint Granger staff is quick to respond and correct issues which inevitably arise in all facilities of this complexity.

Horrible Care, and dishonest about billing. Watch your RX billing as it's dishonest and they won't…read morelet you change. They're good about taking your money, but horrible on service, returning calls or addressing any care needs questions.

What I saw during a recent admission at Sanctuary is NEVER acceptable. One poor man fell out of bed…read moreover and over again and they blamed the resident and said he just wanted to fall when he was screaming on the floor for help. Another lady that had heart trouble and was on oxygen kept complaining that she could not breath, Sanctuary's answer was she was just "anxious" And then the nurse for the night shift came in and told another staff member that the oxygen machine was not working. In the case of food forget it if you have a diabetic patient. They serve heavy deserts and that at the round eating table with all the residents present the nurse will test your sugar in front of everyone and announce the results. Forget about seeing the head physician. I was told he does not have to see patients until they are admitted for more than 30 days. He does ask a nurse who you are a few days before the insurance stops paying for your treatment and then tells you have to leave even if it is not safe for you to return home. Sanctuary does not tell you but if the nurse practitioner is called in after her hours, there is an extra charge. The nurse practitioner will not come in during the weekend to see anyone. I was told by a family member that a patient needed to be treated in the ER more than once at her own expense because of circumstances related to her care while staying at Sanctuary. The staff is mostly temp CNAs because of the lack of proper permanent staffing and they do not know all the health risks of the patients. I saw a patient who was supposed to have a drink thickener due to his swallowing issues either not given a sufficient amount or none at all. The poor man kept coughing and throwing it up. This was not a concern to the aids or nurses. If a patient needs a prescription it has to be delivered from Indianapolis and could take a few days. There was a time when Sanctuary lost track of a resident and the resident could not be found because of the inadequate supervision and security. The resident left for home without Sanctuary knowing. The therapy room where the residents use the heavy exercise equipment had not been moped or cleaned in weeks. the staff never wiped the equipment down even though patients coughed and sneezed over everything. The p.t./o.t. therapist were always passing around candy to each other in front of the patients and worried more about ordering Jimmy John's food for lunch. I personally saw one therapist ask another therapist to work on her leg and pull it in the middle of a therapy session with another patient. She said "she did not like to exercise at home". Do not select Sanctuary for your friends or relatives for long term care or rehabilitation. The problems at the facility comes from poor administration. If your relative or friend is not receiving proper care at Sanctuary or at another nursing home file a complaint with the State of Indiana Ombudsman or with Medicare. In the current system only money talks and it is Medicare or an insurance company which pays the facilities for the care of your loved one.

By far, the WORST Rehabilitation facility I have ever experienced before!…read more The staff have been rude many times to me as a patient and I never disrespected them so what gives them the right to do that to me?? It most certainly does not! Tonight they took an entire hour to bring me pain medicine and I heard them discussing the Democrat Debate instead of bringing my meds to me when I was in a LOT of pain but do they care? Not at all!! When I was in the hospital after my hip replacement surgery, the staff was much better overall and actually had a caring attitude towards me as a patient. Memorial Hospital is great but this place has many crappy staff who must hate their jobs cause if they didn't, they would not treat the patients like crap over and over again!! Do not waste your time or money with them, it's not worth it one bit!!

It's been ten years since my stay there. I have lasting effects of my time there, both physically…read moreand emotionally. The DON has changed since my time there (thank God). I pray things are better for the patients. Three months there was the worst experience of my life. Be very careful in your choice of this place. I could have perhaps sued but didnt. Just one suggestion: please have a way of reporting abuse with someone outside the facility. In my case there was no way I could find someone to report the abuse of the Director Of Nursing, the buck stopped with her. No one knew except her and her team

Holy Cross Care, more like Holy Cross Hell! After having…read moreextensive foot surgery in August of 2020 I was sent to this place without asking my opinion from St. Joseph Hospital. The first thing they do is isolate you for 14 days even though you have had multiple covid tests. Then they allow you 20 minutes to meet with your wife or caregiver outside separated by a 6' long table who has not had a covid test. They get you out to the dining area for your meals & then you wait up to an hour for your food which comes from a central campus location so it's almost always cold & tasteless. Once your put back in your room the real fun begins. They have a call alert button to contact the staff who responds in 10-60 minutes & sometimes not at all. I talked to several patients & they said they had to have their beds changed multiple times a day because they couldn't keep from emptying their bladder including myself. The night crews were the worst, always watching the game show network instead of taking care of patients. I had a wound vac on my foot that was supposed to be changed every day, sometimes it didn't get changed for days! With no Doctor visiting me in my room they could do what they wanted 24/7. The final straw for me was when I came back from physical rehab one day & the AC wasn't working in my room on a HOT August day. Maintenance came & said they fixed it but all they did was get the blower to blow more hot air. I asked them to get me a fan & they said they didn't have any so I attempted to sleep that night. When I woke up I was in a complete sweat all over my body & my heart was racing. I called the night staff & nothing was happening so I started screaming for the head nurse to call an ambulance. Fortunately I got out of that place & after a hospital visit for my heart I never went back. They had 2 GREAT nurses that took good care of me when they had me as a patient, the rest of the team I would fire for the quality of care they provided or because they either didn't wear their face masks or wore them improperly down below their nose. Stay away from this place, you will be glad that you did. Don't let St. Joseph Hospital send you here no matter how nice they say it is, it's not!

Not just NO. I wouldn't even recommend this place to my worst enemy…read more One point in time I found feces on my dad bed, his bed was made once in the 2 weeks that he was there. I brought the above to the attention of the staff who then took care of the situation. There is an orange form that you can fill out for any complaints but again I was afraid of retaliation or even worse care for my dad.

My uncle has been shipped to the ER three times in one year: for infections due to poor hygiene at…read morethis facility. The nurses are rude, lie and back each other up in getting away with it. Awful communication with family! All three hospital trips we were NOT NOTIFIED!?! (Patient is 81 with advanced dementia.) How scary for him and us, his loved ones. Go to Bell Tower. Please. It's just too risky as far as being unsanitary. Wow.