Fantastic experience fixing a chipped tooth - the team was able to book me in next day, putting in a filling within 30-minutes.

This was the worst dentist office I have ever visited. I came in for a cleaning this morning (routine). Instead, of a cleaning, they processed me for 5m, took some x-rays and proceeded to clean half my teeth (the bottom half) before sending me on my way... They also lied and told me I needed two fillings due to a cavity and a groove in my tooth. When I got a second opinion (from my old family dentist), none of these things were found. When I inquired as to if this was normal. I was told that due to my being 15m late, I would have to schedule another appointment (since apparently cleanings take about 1.5hr at this place). My thoughts: I was late so I accept that it will cut into my appointment. However.. 1.5hr is not a reasonable expectation for a routine cleaning. I've seen 3 different dentists in the last 5 years (due to my being a traveling consultant), and the longest session I've had was 45m in San Francisco. If cleanings are 1.5hr regularly for new patients. Why was I not informed of this. All they did in the session today was scrape my bottom teeth (no fluoride or anything else). edit: they also lied and said that I needed two fillings due to a cavity and an apparent groove in one of my teeth. Obviously I went for a second opinion to my family's dentist. To my (not) surprise, my family's dentist said there was no cavity. He also showed me the x-rays that he had taken of me from last June and compared it to the ones which Brentwood Dental Group forwarded. The difference was like night and day. The x-rays from Brentwood Dental group were grainy and you 'could' argue that there was a cavity there (there was a shadow in a very murky and grey picture). My family dentist's x-rays were crisp and clear (the contrast between white and black was very crisp). He then showed me the areas which I had been told had a cavity and told me that in his opinion, it was fine. There was no pain and there wouldn't have been that much degradation since last June. There was no need to unnecessarily drill my teeth unless I really wanted to. I would highly recommend everyone to avoid this dentist group as they run the place like an apple store. Hiding under the guise of expertise to upsell you bullshit you don't need. read more

Seriously I love my dentist. I have been to so many in my life and no matter how nice they were I never felt comfortable and I could still feel everything they were doing no matter how much novicane I was given. Dr Virk makes me feel very relaxed and taken care of. I had a huge procedure today and not one bit of pain. Was done ahead of schedule and I have no anxiety when I'm getting work done in the chair. I've always been terrified of having my teeth worked on and now I actually look forward to it. Thank you so much. The entire staff is a delight to deal with and amazing at their jobs. Thanks Cassandra for the recommendation. You were 100% right. Best dentist ever. No one else is ever touching my teeth read more

My family has been seeing Dr. Do for quite a few years and we have always had exceptional service. He's fantastic and great with our children as well! Most recently my eldest chipped one of her front teeth, practically in half! She hit a nerve and was in pain. The front office staff were excellent and quick to get her in immediately. Dr. Do did a stellar job of making a temporary crown until her permanent replacement came in. He took so much care and patience in making the temporary crown that you would have never known she even had any damage! He takes great pride in his work and it shows. Our hygienist Olivia is also very personable and easy to get along. We always enjoy our experience at Brentwood Dental. I would highly recommend Dr. Do and Brentwood Dental Group. read more

I come here because I live in the neighborhood. My hygienist is Rocky and he has successfully done what no other dentist or hygienist could do....get me to floss. Not just regularly but daily! Because of him I've become a twice a day flosser. I also had to come in for a minor emergency for loose teeth due to a sports injury (mouth guards are important!). They were extremely good about squeezing me in on a very busy day and I was seen quickly. All the staff are pleasant and show respect to patients. The dentists that have seen me are sociable and make me feel comfortable when I'm in the chair. The great thing about this clinic is the numerous dentists and hygienists so that no matter what you're work schedule is, you'll be able to have the appointment you want. By far the best dental office I've been to. read more

There is not too many people who like going to the dentist, (myself included), so I imagine that it is difficult for a dentist to get a good review. That said, I would like to commend Dr Hua. He has been my dentist for the last few years, and while I expect that I will never again find a dentist as cheap as my previous one, I haven't felt that Dr Hua or Brentwood Dental has over-charged me in any of my visits. I don't carry any dental insurance, so I must admit that I do tend to only visit the dentist only when I can no longer avoid it. Most recently, I visited Dr Hua for the extraction of two wisdom teeth. The initial consultation included a 3d x-ray and a very clear explanation of what was needing to happen, and the range of what it would cost. One of them had disintegrated and I knew that I could not prolong dealing with them any longer. The procedure took under an hour and I wasn't even aware that Dr Hua was wrapping up, he was that smooth. It was as painless as can be expected for local anesthetic, I have no doubts about the quality of work and, happily, came in at the low end of the cost estimation. All in all, I would not hesitate to recommend Brentwood Dental, assuming that all the dentists there are of equal quality to Dr Hua. read more

I had my first treatment at this dentist last night, and I will be back! Pros: - They fit me in after 7PM. Because this dentiist is in Brentwood Mall, they keep mall hours. Who doesn't enjoy that?! - They work 7 days a week (love those mall hours!) - They give you a printed copy of the estimate for the work they will be doing for the appointment so you know before anything is done exactly what it's going to cost you. This has never happened to me before at a dental office. - They give you a printed estimate for your next appointment - Friendly and Personable Staff - CLEAN OFFICE Dentistry like all medical fields requires impeccable sterilization, which i find a lot of dental professionals don't keep on top of this. - They do a variety of procedures, including dental implants. Cons: - When I first contacted them it was via email (i HATE talking on the phone) and it took them 11 days to get back to me. I suggest in the future I get over myself and make my appointments the traditional way: pick up the damn phone. I'm going back next sunday for a full clean and xray, and then for whatever follow up work is needed to ensure my smile is perfect, or as close as I can reasonably get to perfect. HIGHLY RECOMMEND! read more

The staff and dental team here are exceptional. Last year, I found out that my long time dentist of 20 years had pleaded guilty to insurance fraud. For the past few years, I hadn't been able to see her, only a constant turn over of fill ins in her practice. I was told she was on family hiatus, but a friend at my health insurance carrier tipped me off that she and her husband had been found guilty of insurance fraud, multiple times. A quick search of the College of Physicians confirmed this (Greenline Dental, look 'em up). After of seeing a turn over of dentists and having some bad work done, I needed to get some work redone. Brentwood Dental was able to do this affordably and within a reasonable time frame. I wasn't sent all over the city to multiple specialists with extensive wait lists and exorbitant fees. They have everything on site. The reviews that indicate that they overcharge, this was not my experience. They were fair and generous and kind and I'm very, very grateful to have found trustworthy dentists. Highly, highly recommend. read more

These guys are crooks looking to milk every last penny out of you. Watch out for their billing practices. IF YOU DON'T WANT TO READ THE STORY AND STILL COME TO THIS DENTAL OFFICE,THEN MAKE SURE YOU GET EVERYTHING THAT THEY DO AND COST IN WRITING BEFORE PROCEEDING WITH THE PROCEDURES. Here's my story: I first decided to come to office since it was close to work to do my teeth cleaning. When I came in, they said since I was a first time patient they needed to take some xrays to see what else needs work other than teeth cleaning. Makes sense to me so I did it. Then they proceeded to clean my teeth over the next 2 appointments. After each appointment, I would ask front desk if I needed to pay and they said it's all covered. After the teeth cleaning, they told me that I had some filling work and a crown that needs to be done in the back. They also told me the crown was only covered 50% by insurance but the fillings were completely covered. So I then proceeded with the crown work first over the course of the next 2 appointments. After the crown was completed I paid the outstanding balance for it which was a whopping $800 even with the 50% coverage. I was a little annoyed at the price but it was fine since I was able to afford it. Then over next 2 appointments we tackled the fillings. This is when it starts getting sketchy. After the first filling appointment, front desk told me this time I had an outstanding balance of $160. I thought maybe the some of fillings weren't covered so I asked what it was for. However to my surprise, $18 was from the xrays taken almost 2 months ago and the rest was from the crown which I had already paid $800 for. I paid and thought that was the end of it. Boy was I wrong, 2 months later I got a bill requesting yet another $275 from me. This time I was really pissed so I called them up and asked what the amount was for and they told me it was for the fillings! I said "I thought those were covered" to which the reception replied "oh the normal fillings were covered but not the white fillings". I said "I did not request for the white fillings and it made no sense since the fillings were in the back." She then just replied "Well I don't know what happened but this is what we show in our systems so please pay up". So I proceeded to cancel all subsequent appointments with them. Now I understand that a lot of dentists like to recommend treatment that may be borderline required,but these guys take it to the next level. Anyway that's my story and if it steers even one person away from these crooks then it's worth my time to write this. read more

I'm so happy I found Dr. Do! He's by far the best dentist I've ever had. He's friendly, professional and he takes his time. He's honest and won't push anything on you that you don't actually need done. He removed all my wisdom teeth for me two years ago. I was nervous but Dr. Do is so good, that it was easy and not painful at all. My recovery time was quick and I had no swelling. This year he did all my fillings and I'm so happy with the work he's done. I've had no discomfort and he even showed me before and after pictures of the work. I hear reviews complaining about the reception but I personally haven't had any issues. Yes they do get booked up for evenings and weekends but that's common at most reputable dentist offices. They recently renovated and it's so nice and bright. Cleanliness is number one and I trust that here. Though if Dr.Do moved I would follow him, I definitely recommend him! read more

Terrible service. I went to get an X-ray for a tooth to send to my orthodontist who is very far from me. The assistant was so nice but when the greedy dentist heard i didn't want an exam just an X-ray she barged in asking me why do I need this x-ray? Why didn't you just go to your orthodontist? Wow I was surprised why I needed to tell her everything. They proceeded to call my orthodontist to confirm I needed it for documentation and she made her assistant tell me they want to charge me for an exam because of the time the dentist took to talk to me?? I said no I didn't get an exam done why should I pay for that? The assistants conscience was clearly disturbed and told me not to worry and she wont charge me. If you want clients treat people well. I obviously am not coming back. read more

On Canada Day one of my fillings fell out right along the gum line, and with an imminent trip to the US coming up and my dentist and his backup on holiday, I was in a panic! My husband suggested I call Brentwood Dental as they may be open on a stat holiday, and they were! I called 5:55pm on July 1st and they immediately scheduled me for 9am the next morning. Dr. Do was fantastic! Very professional, gentle, caring, concerned about my comfort (must have asked how I was feeling and if any pain at all at least 4-5 times) and extremely dilligent. Since he wasn't my regular dentist, he spent the time to take photos of the procedure along the way to send my dentist so that he was aware of the work that took place to add to my records. I am actually now considering switching dentists to Dr Do as I was so impressed with his care and diligence. And I live nowhere near Brentwood Mall! Highly, highly recommend Dr. Do. read more

nice clean modern office with good service. front desk, hygenist and dentist were all great. I'm going back for a second visit to finish some things up, but everything about the first visit was perfect! read more

Dr. Kiet Do is a wonderful dentist whom I have know for MANY years. He is extremely caring and puts you at ease. He has an excellent bedside manner and truly looks out for your best both in finances and your dental health. He will let you know of things to keep in mind for the future, work that may need to be done, and things that are more urgent. In regards to people who have left negative reviews for this clinic, I can only say that I have had the opposite experience. Keep track of your insurance and get estimates before you start to work if you are unsure of the cost or coverage. I know I have been surprised in the past by some bills, however this is not like going to a family doctor - your insurance if your responsibility and in most cases, is not set up to cover all of your costs. Also, unexpected things can and have come up during my treatment, and it is something that you have to, unfortunately, expect. read more

I'm very disappointed with this dental clinic. Between my partner and I we have 120% coverage. After four years of maximizing everything I needed fixed, cavities, old fillings removed, etc. Rocky and Dr. Virk decided to peruse my gradual but steady gum disease. This was pretty much established 4 years ago. After being sent to a periodontitis of their choice (one can't help but wonder of the referral kickbacks) It was established that I would have to spend $2500 out of pocket over a four month period. Unfortunately for me, I suffered an injury at work and underwent reconstructive shoulder surgery. I received a call from the periodontitis 6 months after the initial probing. I was unable to sit in a chair for a two hour appointment. I canceled the appointment and phoned Rocky to find out about having my teeth cleaned in the meantime. After a few days, Rocky returned my call and advised me that he wasn't up for the challenge and would have Dr. Virk call me back. That was at least four weeks ago and I haven't heard from the Brentwood Dental office since. My partner (Whom I referred) is seeing Dr. Do and Tina. She is quite happy with her experiences, but we are thinking of finding a new family dentists' office that doesn't abandon their clients. Further, I know smoking is bad for me and wish I never started, however, I'd rather not be lectured steady about how bad it is for me during a one hour cleaning. Rocky talks the talk, but certainly doesn't go the extra mile. read more

I unfortunately left after 6 years with this group. I have amazing insurance coverage through work and unfortunately they were abusing it. In a 6 year period they replaced every filling they put in my mouth at least once every two years. I'm fortunate to only have 1 wisdom tooth and am missing the rest....they pressured me to remove it EVERY time I was there saying it was just going to rot. What pushed me over the edge was when they started pushing me into gum graphs for receding gums. I started doing my research and found the method they use is an old and invasive practice that takes much longer to heal. I've now switched to a new practice who has confirmed that NONE of this work needs to be done. My dentist always checks to wisdom tooth but says as long as it isn't bugging me he'd prefer to keep it in. After my 3rd visit I asked about the receding gums and he looked at me puzzled. He said they are slightly receding but no way would he recommend doing anything but just changing my maintenance to try and revert it. Don't waste your time on this place. I wasted far to many early mornings having my fillings replaced when they were maximum 2 years old and done by the same dentist. read more

I had brought my daughter to see Dr. Virk, she was complaining that her tooth and gums were hurting here where a thump sucking appliance was in her mouth. She ended up having to get 2 teeth extracted due to the decay. But I had noticed that one of the teeth behind the tooth that got extracted had some brown spots and it turned out to be a huge filling that needed to be done. Which gotten done by another dentist because it was missed by him. I was told that it was there long enough for it to be noticed at those appointments when she got the teeth extracted. Not sure how such a big filling was missed read more

My dentist couldn't fit me in for a cleaning for 4 months, so I decided to try Brentwood Dental just one time for a cleaning. They had a cancellation and saw me the same day. Olivia was my hygienist and she is awesome! I don't think I've ever called a dental cleaning a pleasant experience but that's how I would describe this one. The front desk staff was super friendly and filed my insurance for me. The entire experience was easy. Plus, it's a 5 minute drive from my home. Bonus! I'll be going back to Olivia for future cleanings and hope their dentists are just as good as the rest of the staff when I need to see one of them. I'm a very happy patient. read more

Very sad that one person can ruin an entire relationship with a Dental group. Kathy at the front desk took it upon herself to play bill collector and without waiting for me to show up for my appt - with the entire payment, she cancelled my appt. If you can avoid her, the business is great. She's the bad apple in the bunch. read more