The best dentist I've ever had, and that's saying something as a 50-year-old! Upon meeting Dr…read more Bobanovic, it is immediately apparent that she is completely invested in your health and comfort. Also, I want to commend all her staff; the hygienists, assistants and front office workers. Their friendliness, proficiency, and professionalism create a very welcoming and safe environment.

You have to love a Dentist office that will set up your next appointment when you are finished your…read morecleaning and then call you a week before that future appointment to remind you that the date has arrived. They even go as far as to offer to call you again even closer to the date if you would like! This place is just full of wonderful, happy, friendly staff! There is no other dentist office I have ever dealt with like this. It almost makes it a great experience going to the dentist.

Very clean, please very good customer service very nice quality of work they know how they care…read moreabout the patient. . Highly recommend recommended.

After 3 years of not being at the dentist I have told my self it's time ,…read more I maid an appointment and it took me 2 week to get there, they were very nice and professional but they told me that regarding the fact that I didn't go to a dentist for that long they'd have to charge me for bunch of exams and it'll take 3 hours. Instead i was completely fine and no extra care needed but I go out after 1and a half hour minus 400 dollar which is kind of a hole in my pocket ... overall it was nice experience

Warm and friendly environment at this office. I can't say that about all the dental offices that I…read morehave been to over the years. I find that they don't try to overcharge you and suggest unnecessary procedures. Honesty is very important, and not everyone has that. There is lots of parking around the office, which is another bonus. Recommended!

Great dentist and great team of friendly energetic staff! I've found it difficult to find a good…read moredentist ever since I moved to Vancouver, but Dr. Nguyen is extremely patient, knowledgeable and transparent about treatment and costs. Highly recommended!

After moving to the Hastings-Nanaimo area I knew that I needed to find a new dentist because I was…read morelong-due for a dental check up. Sunrise Village Dental is just around the block and super convenient. Dr. Nguyen was very informative and communicated issues she uncovered as she went through the check up. Not only did she do an excellent job of cleaning my teeth but she made me feel comfortable and at ease. I left feeling informed and knowing how to better care for my teeth. Definitely recommend her if you're looking for a new dentist!

Dishonest - Overcharge - non-professional - kept asking insurance. won't visit any moreread more

Receptionists are completely unprofessional and don't know the first thing about scheduling or…read morecustomer service. Two years ago, I had a follow up appointment scheduled, but when I arrived, I was told I had the date wrong (even though I had saved it in my phone when the appointment was made). They said they would have called me the day before my appointment. The day before my "actual" appointment, they didn't call and I showed up to a closed shop the next day. A few weeks ago, a family member had an appointment there, but received a call on the day of (a few hours before might I add) that the office would be closed. On the day of the rescheduled appointment, the receptionist called 40 min early and said she was late. Given that they called 5 min past the "scheduled" time, I highly doubt that was the original appointment. It seemed like they had an empty slot and moved up all the appointments without consulting the patients. TLDR: These people either can't be organized enough to handle a basic schedule or will be cunning enough to change your appointment date/time and blame you for "forgetting". No basic customer service skills.

A+ as around! Friendly staff, excellent work. Very pleases with my cosmetic veneers.read more

I have been a patient for nearly fourteen years and cannot say enough good things about this…read morepractice. The doctors Popat and their office manager Suman are simply the best there is at there jobs and the assistants and hygienests are uniformly excellent. My care has run the gamut from routine cleaning to fillings, crowns, and dental gold, always with perfect results. Highly recommended.

Good. First dentist on entering Burnaby on Hastings. Near the Ingleton Street intersection in the…read moresouth office tower. Successor to Dr. Gerald Bligh of decades ago. The techs are great, so polishing and such very good. They and dentists explain everything in detail as much as you want, and refer to current research, academically. You learn more than you thought about dental care and tooth troubles. [ warning! Washroom is in corridor at back. And often the Office door-at-back closes and locks. Not a lot of trouble to walk along corridor and out and around to front door ]

one of the best dental office in metro Vancouver with a very polite and nice staff. I really like…read moredr. Deheshi and his assistant Stephanie. He is honest about the treatment that you need and has a discussion with you to explain why & how a procedure is going to be done and answers all your questions patiently not leaving you in the dark about your own health. I extremely recommend this office!

Kinda a tough one, b/c it's a solid 3.5, & definitely a 4 in terms of decor, hardwood floors,…read moreimmaculate, martha stewart washroom with Scope mouthwash, filtered water, etc.. what i like best is they place a new paper sheet for your head when you lie down on their chair, kinda like those airplane seats. You just dont know who's got dandruff for the patient in front of you. The dentists sure seem to know what they're doing b/c they do the whole nine yards with exams galore, and from a personal, salesman point of view, sure know how to upwell---i get that. One could say they're doing their job but sure is information overload and be prepared to shell out some big bucks if you don't have a good benefits plan ;) Friendly service too. free parking in front.

With three dentists on staff, if there's something you need done it certainly can be taken care of…read more I was referred out to a root canal specialist but will be crowning a molar that popcorn chipped a piece from soon... Such a personable place!

The dentist is very experienced. With his great diagnostic and therapeutic skills, you feel you are…read morein a good hand.

I had a great experience at this clinic. staffs are friendly, the hygienist was very gentle and…read morekind and the dentist was very helpful, he answered all my question

Just took my daughter in to get a FREE consultation and was blown away with the quality and depth…read moreof the preliminary interview. He did a very in-depth physical examination with a ton of documented notes (mostly high tech Ortho speak). Then a series of photographs of the teeth and then digital x-ray series. The office decor is very cool with a upmarket studio feel. The staff are very customer service centered, polite and professional. They even have great WIFI and tablets to while away the time if needed. The explanation for the braces, to correct my daughter's teeth, was thorough and not full of technical jargon. The kicker was when we got to the finances. I was pleasantly surprised at the cost for a 20 month program. I would highly recommend that you call and make an appointment soon if you have need of a great Orthodontist who is detail oriented.

My Daughter has been seeing Dr. Luu for 21 month's now…read more When I was looking for an ortho I was looking for someone with good reviews and close by. Dr. Mah was close by and so was First Impression. Didn't end up booking with Dr. Mah as they charge for a consult whereas First Impression is free! Yah.... I'm cheap (or should I say wise with my money)! But really, waive the $75, spend an hour of your time and show people your work and you are highly likely to land a $6-8k client! Booked an appointment with First Impression. When you walk into the office you are impressed at how new, clean and bright it is! The office is also lined by gorgeous photos...all taken by Dr. Luu himself! The kids are impressed there is an electronics area with various electronic devices. There is free wifi, a station for coffee and hot chocolate. I even laughed as they recently added a card stand with lots of different handmade cards (all really nice and professional looking may I add) all made by Dr. Luu's wife. It's a one stop shop! Anyhow, back to the review.... The staff are all super nice, friendly, knowledgable and service oriented. I'd have to rate it in the top 5% for service I have ever encountered, it's just that good! Our paediatric dentist's practice is partnered with an orthodontic arm so she doesn't necessarily deal with a lot of outside orthodontists. But she has mentioned to me that she is really impressed by Dr. Luu as he has sent her a few detailed letters (copy was sent to me too) telling her that it would be a good idea to bring my daughter in for a cleaning because her oral hygiene was not up to standards. The first times was maybe 4-5 months into the treatment and another time was a few months after that. After the second letter I showed my daughter the letter and told her she needed to step it up!!!! Glad to report she finally got that she needed to do a better job! I love that they switched over to an electronic appointment reminder so I get an email a week before my daughter's appointment. You confirm on the email that you can make the appointment. if you can't you just email them or call them to change. It's very efficient! It's easy to get/change an appointment since they are open wed-sat for the most part (sometimes the days change as he has an office in Whitehorse that he visits a few times a month). If I have to add a con to my review because not everything can be 100% perfect. I have had my daughter tell me she needed more elastics or a wire was bugging her AFTER the office closes on Sat, so you do have to wait until Wed which can be inconvenient, but nothing to move it below a 5 star review as hey, medical professionals need some family time too! Oh and btw, I did book one other consult with a highly rated place in Vancouver just to get a second quote. Walked in and it was an old drabby office. The orthodontist and staff weren't nearly as friendly/personable and their quote was over $1000 more than First Impression. So of course I walked out and ended up booking with First Impression.... and I'm glad I did! Anytime anyone is looking for an orthodontist in Burnaby, of course I have to refer Dr. Luu and his awesome staff! Btw, there aren't a ton of yelp reviews but check out the numerous reviews on google if you still have to think about it!! https://g.co/kgs/EjZ3uY