I had some pretty serious questions related to my coverage. Ultimately, I had been redirected to…read moreanother insurance agency and was no longer a Gaspar customer. Tim had been my agent up until that time. The new agency was doing very little to help me. I kept calling Gaspar with questions. They did not have to help me. It's understandable; if I'm not their customer, why would I have any expectation of service. The receptionist, Marjorie, did a lot of digging to find answers for me. I was frustrated, so I am sure I was NOT fun to deal with. She took the time to go above and beyond. She really didn't have to. I imagine that kind of customer service is extended to their real clients.

Jeff Drozen was my agent and he helped me save about $400 on my annual premium after bundling my…read morecar and home. I was skeptical at first, and I thought I had really great/cheaper coverage with GEICO when doing my own research. However, Jeff patiently walked me through each line item and helped me shore up my auto coverage. He was persistent, responsive, and ultimately he helped us get great coverage with Mercury. I would recommend at least a phone call to Jeff when trying to find a cost-effective insurance bundle.

In LA we have tons of agents. Some do it for different reasons. After getting in contact with…read moreDarren, you can immediately tell he's a super chill easy going guy with tons of knowledge from experience that way surpasses most other agents out there. He's also dialed in to help with all type of insurance needs. His way of breaking things down is almost as if you're talking to a friend as he's helping you understand what the best options are. Glad I reached out. This dude has solid feedback for a reason.

I had an excellent experience working with Morad Zakariaei at WHINS. Morad helped me find the right…read moreproviders and coverage for four separate policies: homeowners insurance, auto insurance, an umbrella policy, and earthquake insurance. His attention to detail was exceptional, and he made what could have been a complicated process feel smooth and well organized. Everything was streamlined and completed in just a few days. Morad also made sure that I received the payment schedule I wanted for all four policies, which I greatly appreciated. I found Morad after I fired an agent who was sloppy and didn't explain anything to me. Morad truly knows the insurance business inside and out. He is knowledgeable, responsive, thorough, and focused on finding coverage that works. I highly recommend Morad Zakaria and WHINS Insurance to anyone looking for a dependable and very capable insurance agent.

I am extremely disappointed with my experience with Health Net…read more Over the past several weeks, I have encountered ongoing issues related to care coordination, communication, and timely access to services. Despite following the proper channels, there have been repeated delays in getting responses, approvals, and assistance when dealing with time-sensitive medical concerns. What's most concerning is how difficult it has been to get clear answers or timely support when it actually matters. As a patient, you rely on your insurance provider to help facilitate care--not create additional barriers. These delays have caused unnecessary stress and have impacted my ability to receive timely medical attention. When you're already dealing with health issues, the last thing you should have to do is constantly follow up just to get basic information or movement on your case. I strongly encourage Health Net to improve its communication processes, responsiveness, and overall care coordination. Patients deserve a system that works with them--not against them. I will be forwarding a formal complaint to the CA Department of Managed Health Care, BBB, Centers For Medicaid and Medicare services, US Department of Health and Human Rights, and any other regulatory agencies.

This is my 3rd surgery in less than 1 year. It should've only been 1 surgery. But insurance didn't…read moredeem it neccessary to fix everything at once. Who are they to determine what's necessary and what's not. Not only did they not approve my surgery issues the 1st time, they have denied my pain medication to "manage" my pain. They've denied refills. I'm in excrutiating pain and they don't deem it necessary to help me. I don't know what else to do. I can hardly walk or stand anymore. Insurance is NOT ON OUR SIDE. I will continue to give bad reviews until something changes.

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

Love working with enoc he always there for our family when we need to for any concernread more

Great Experience with Underhill Insurance!…read more I've had a wonderful experience working with Underhill Insurance. Initially, I worked with the fantastic Elizabeth, but I believe ownership has changed, and now I work with Christy. She's incredibly quick, efficient, and truly fabulous (but don't tell Elizabeth!) Regardless of who I've worked with, I always receive top-notch service and a great attitude when reaching out for assistance for my clients. If you're looking for an insurance company that offers the right price and gets things done, Underhill Insurance is definitely the one to go to! Oh yeah Kevin is very cool too!

Working with Kevin was a great experience. Usually finding insurance in CA is painful, but Kevin…read morewas super knowledgeable found us great rates and answered all our questions. Will not be going anywhere else next time we have insurance needs!

I was having a difficult time finding a good car insurance quote/rate and when I finally stumbled…read moreacross James' agency he made the whole process so simple and really cared for my best interest! He told me the rates from other companies and the best options for me and thoroughly answered any questions I had. He took the time to break down the distinctions between the rates and my coverage, and the pros/cons between the different companies. At the end of the day, he didn't pressure me to buy his policy at all! I know it can be hard to trust companies sometimes, but if you just talk to James, you'll understand exactly what I mean. He's not like other agents! He spoke to me for several hours until I was thoroughly satisfied and any questions after that. He's a very prompt, thorough, and genuine person! Seriously, just give him a call for help with any insurance help you need. He won't disappoint! I got my car insurance through him, but I am going to have James take care of all my other insurances, and I definitely recommend to at least reach out and you'll see what I mean!

First off, I would like to say that the service here is amazing. I was introduced to James from my…read moremom as she has her home insurance with him. I was recently unhappy with my insurance carrier, and I was looking for a new agent. I gave James a call to have my commercial, home, auto, and life insurance quoted. He got back with my coverage and took his time to go over details. He made recommendations on what I could do to adjust and save on my premium. Despite asking him a lot of questions, he took the time to answer each of my questions professionally and promptly. If anyone is looking to get insurance, I highly recommend getting it from James.

Do not trust Farmers Insurance to protect your home. I have paid my premiums faithfully for over…read moretwo years, and my roof has never leaked--not once. In November 2025, when the massive storm hit the Bay Area (with confirmed 80 mph winds that grounded flights at SFO), my roof sustained damage and leaked. I filed my first-ever claim, expecting them to help. Instead, they sent an unqualified adjuster who looked at the damage and denied the claim immediately. His excuse? He claimed there was "no wind" (completely false) and that the damage was just "wear and tear." Think about that logic: My roof was perfect for two years of normal rain. A historic storm hits with 80 mph winds, and the roof fails. Farmers claims the wind had nothing to do with it just to save money. They are happy to take your premiums, but when a disaster actually happens, they will ignore weather data and use bogus excuses to leave you with the bill. I am now forced to file complaints with the State Regulator to get what I paid for. Avoid them at all costs.

Everything. Adjusters don't call back or come out too see damage done and my car didn't get…read morerepaired right. Raises prices by 1000 while giving shitty service. Got better insurance with more coverage with state farm for way cheaper.

Sara is extremely helpful in finding the best rates and companies. She's always very responsive…read more I won't go anywhere else. Dirk B.

if there were 10 stars Sara would get 12!…read more Absolutely the BEST, courteous, prompt, knowledgeable, and perhaps best of all, recently she did what was best for me, and not for her. They don't make em like her anymore....cannot recommend highly enough

Can you pay my bills? Can you pay my automobiles? Baby we can chill!…read more Isn't that how the song goes? Well either way, I'm a big fan of the people that work here. Tony set me up on my auto policy about 5 years ago and I'm still with them. They're always so helpful over the phone and they'll always call you back when you ask them too. If you're having an issue and you want to reduce your payment, they'll always try to accommodate and see if any new policies are available for you. These guys can't pay your automobiles, but they can sure help you keep your insurance low!

Tony Winser is so experienced and knows insurance backwards and forwards. Unlike others he makes…read moresure one has the right coverage as well as looks out at cost savings too. We feel very comfortable and safe with this agency and lucky to have found Tony in Agoura Hills. We have been with other brokers and always were not quite sure we could trust their judgment. Try this company you will not be unhappy.

I send fairly expensive custom handmade items from an Etsy store, so I've recently begun insuring…read morethe ones that are worth over $100. Last week I had to file my first claim for a damaged package in which half of the merchandise was missing from a long mail tube. My customer sent me photos, so I gathered those and proof of purchase and shipping and filed a claim. A few days later my claim was approved for half of my insured amount (what I asked for). So at least so far I'm pretty satisfied. Just saved me $125 loss.

I operate a high-volume e-commerce business that ships approximately 50,000 packages per year. We…read moreinsure all high-value shipments through ShipSurance and spend thousands of dollars annually purchasing coverage. ShipSurance is our primary shipping insurance provider. We filed a claim for a shipment valued at $390+ that was mistakenly picked up by the United States Postal Service (USPS) even though it carried a UPS label. USPS has confirmed in writing that they accepted and scanned the package, but determined the label had insufficient postage. USPS has further stated they will not deliver the package, will not allow additional postage to be paid, and will not return the item to us or to UPS. In other words, USPS is in possession of the package and it is effectively lost in transit through no fault of our company. Despite this, ShipSurance denied our claim, stating there is "no record that the package is in the mail stream." This statement is demonstrably false. We provided tracking information showing USPS possession, emails from the USPS Small Business Support team confirming the situation, and all requested documentation, which was uploaded directly into ShipSurance's claim portal at their request. Additionally, ShipSurance provides no meaningful customer support, as their phone lines go unanswered and there is no practical way to resolve disputes. We purchased insurance specifically for situations where a shipment is lost while in carrier possession. That is exactly what occurred here. ShipSurance is refusing to honor the policy we paid for despite clear documentation. We are requesting that ShipSurance immediately review the evidence already submitted and approve payment of the insured value of this shipment. Failure to resolve this matter will force us to reconsider our ongoing business relationship and pursue additional remedies.