I'm sure that Brent and his carpet cleaning skills are impeccable . We actually received a recommendation to use their services from people in our neighborhood. The problem lies with his answering service / or as she so condescendingly said she's the owner . We called yesterday for a time estimate for when they would be showing up today , not only did we NOT receive the call back , when we reached back out today the woman flat out lied and said she called our number and someone answered speaking Spanish (which no one in my household predominately speaks so there would have been virtually no way for them to call OUR number and it be us) so they didn't bother any further attempt of contact . Mind you the number that we originally called them on was the same number that we were expecting a call back on . (Caller ID must not be available in office ) . We ask for a time frame and she proceeds to let us know that she would give us a heads up call 5-10 minutes before the driver gets here . When advising her that was NOT the heads up notice that we had in mind , she then proceeds to get snarky . Need i remind you that we are the consumers . We are the one who pays for the services . Owning a business is an amazing opportunity and supporting local businesses s are super important but when you don't even have the basic customer service 101 skills to interact with upset customers that's a recipe for disaster. Had she possessed the emotional intelligence required to operate a business she would have understood her customers frustrations for the dropped ball of communication on their end instead of conducting herself the way she had. read more