if I could leave no stars, I would. I got a van from family auto in February 2026, I had the van…read morealmost 4 weeks and it had transmission issues, was in the shop for over 3 weeks, and then I got it back for about 4 weeks and now this is week 2 it's been in the shop AGAIN. the warranty doesn't cover all the parts and the staff is unprofessional and not very helpful or empathetic for the situations they put you in. they have no communication with me or the shop often insisting that I call and check on the vehicle, and between co workers don't even know what's going on with my car. 10/10 DO NOT RECCOMEND

After my last purchase I will never deal with them again. I have bought several cars from Billie. I…read morepurchased a Dodge Nitro in Oct. 2025 and is now Feb. 2026 and this vehicle has been in several different times because the check engine light keeps coming on. Each time we had to take it in they would find something different wrong with it and it was 100 bucks each time. This time the check engine light came on and it was towed to the shop Monday and we've been calling every single day to find out what is going on with our SUV and every time they said "we'll call you right back." I finally got an answer today Friday, thay it's a ABS sensor this time and it's not covered under the warranty. I have a copy of my warranty and I have read it several times and it says nothing about this being excluded. I spoke with 5 people at Family Auto today and none of them including Billie could tell me where in my warranty I could tell me where to find it. The warranty company couldn't even tell me where this information is located. Billie (when I called back) said "what can I do because I don't have $1100 bucks just sitting around that's why I had gotten the warranty. She then proceeded to let me know if I give the shop what money I had then we could add 50 bucks to our weekly payment until it gets paid all back. I HAVE A USELESS WARRANTY & THE PEOPLE ALL GIVE YOU DIFFERENT ANSWERS AND REASONS THINGS ARE GOING HOW THEY ARE. I HAVE BEEN DEALING WITH THEM SINCE 1998 AND AFTER THIS EXPERIENCE THEY'LL NEVER GET ANY MORE REFERRALS OR MONEY FROM ME.

Ashley was so nice and sweet while we were dealing with getting our car from her... couldn't ask…read morefor a better person.

horrible customer service. the lady up front was very inpatient. they will tell you one price over…read morethe phone , once you get there it's a different price . I would not recommend going here .

Very good experience. Would recommend and use them again. Internet managers were always available.read more

1-ARROGANT and DISRESPECTFUL (General Manager) 2- Not…read morewilling to provide full disclosure of what you are actually paying for ! (YOU NEED TO TRUST US !) 3- NO NEGOTIATION on account you going to play by our rules( its our game plan) and we play CAR-BALL ! WE HAVE A COACH leading the team and we stick to the playbook. REALLY ? WHAT'S NOT TO LIKE ? Makes the consumer want to shell out ( THE BIG DOE !) Save yourself the aggravation ,the time and most important your hard earned money . Remember only set up a appointment to test drive and inspect vehicle after you do all your homework! ASK for OUT THE DOOR PRICE no add on's or unnecessary coverages or docking fees and get that on paper not word of mouth. Stick to that no more no less . Take your time because you are in the drivers seat not some fast talking fast walking car dealer or G.Mgr. ! Until people are willing to start educating themselves nothing will change, Buying a vehicle should not be a nightmare! Don't hesitate to shut them down if they are not willing to be honest and straight forward! REALLY HOPE THIS HELPS and remember there are honest and reputable dealerships but you have got to put in the homework to find them! I do not recommend GRAINGER NISSAN to be the ball park you will get a fair game because once they know you have a rule book too ! They will grab their ball and GO HOME!

Our experience with Richard Kay Superstore started over the phone being that we were 650 miles away…read morein south Florida, from that point we talked to Rashad and our experience ended less than a week later picking up our new vehicle. Everyone at the Anderson SC dealership was pleasant and Rashad was especially helpful in completing the transaction quickly and efficiently. As requested most of the paperwork was completed prior to our arrival which helped us get on our way in a minimal amount of time. The vehicle we acquired was the best price we could find anywhere and the allocation for our trade in was also higher than everyone we spoke to during our search. I would recommend Rashad and Richard Kay Superstore without hesitation, you can trust them to be honest, courteous and efficient. Signed happy customers Bob and Heather.

Placed a call to Richard Kay Chevrolet requesting an appt for an oil change on our 2020 Silverado…read moreZ71 and a complete truck detail. Carmen made the appt. We arrived at the date and time of 9 a.m. She had no indication of the appt and apologized stating she had been working there 2 weeks. They took the truck, anyway. We called at 2 p.m. to go round n' round with "Cornelius Bonner." Who is he? Received a call from Carmen at 5 p.m. stating truck was ready. Went to get truck to find that only the oil change was done. No detail, no common courtesy call or text to say the truck could not be detailed. Never ever go back to this dealer for anything!!! Go to Greenville!!

Wonderful with zay and ken. No high pressure sales tactics..drove 2 hrs because of their customer…read moreservice.

From Darryl and the team in the Service Department to Hunter and Kenny who worked up the best deal…read moreI could ask for, Piedmont turned what could have been a nightmare into one of the best car buying experiences I've had. Highly recommended

They helped me understand my credit and get an awesome interest rate with a local credit union…read more See SHERRY WATSON THERE AT THE DEALERSHIP ... her number is 704-7426

From the owner: Our clients have high expectations for their vehicles, and equally high expectations about the…read moredealership professionals who serve them. Autos By Choice LLC. is widely recognized to be among the best in quality, reliability, value and customer satisfaction in both sales and service. When you're ready, come on by for a test drive because we make your car buying experience easy.