Doctor should recognize the mistakes made and update the Michigan Dental Association with the…read moremistakes missed so everyone can get on with life and this patient can get his teeth fixed so they are touching and he can eat on both sides, 4 porcelain crowns just need to be remade it's that simple but the doctor or no one else is stepping up. Dr. Sarah Palmer missed a bunch of stuff through a biased clinical exam through the Michigan Dental Association with Dr. Palmer where the doctor from Grandville Dental Health Center that did the work was present and now the patient has to live with these ongoing issues because the doctor didn't do a proper clinical exam. Dr. Sarah Palmer was bribing me with a check to sign a release form to say the doctor did nothing wrong. Who offers a check to someone before the clinical exam even took place. I was no way taking a few thousand dollar check because I wanted to know why me teeth are breaking after a $54,000 full mouth restoration of all porcelain teeth but instead the doctor took a fake exam and didn't take any bite checks or x-rays and failed to diagnose 8 teeth not touching and a backwards dental crown then gives inaccurate information to the dental society to decided my case. Because of this doctor and the two other doctors that gave a fake exam and their failure to be non-biased this patient is unable to get his teeth fixed and was left with a botched dental treatment because Dr. Sarah Palmer doesn't know how to do a thorough examination. It is a complete fraud really... Patient used the SmileMichigan find a dentist tool which is owned and operated by the Michigan Dental Association and spent over $50,000 on a full mouth restoration through one of there members which consisted of 24 all porcelain teeth and was left with 8 of the 24 not even touching. Only 1 week after this full restoration a bridge became loose a crown became loose and another permanent crown fell completely off and the dentist was never willing to fix anything so a peer review complaint was filed but the whole board is friends with Dr Larrissa Bishop the past president of the dental society and the board members just couldn't be unbiased. The SmileMichigan find a dentist tool endorsed there members and advertised that the MDA dentists are dedicated to upholding the highest standard of practice so that you and your family can receive the best oral care. The MDA advertised that they are dedicated to ensuring that Michigan residents receive the highest quality oral health care and How can the MDA allow there member to leave a patient with 8 teeth not touching after a full mouth restoration. This should be illegal and if it's not made right then people should be prosecuted. Coverup after coverup because Dr. Larissa Bishop is the past president of the West Michigan District Dental Society that decided this case and there is major conflicts of interest with at-least 10 of the board committee members and they are all friends. The Michigan Dental Association is continuing to allow there member Dr. Rebecca Vanderbaan and Dr Larissa Bishop from Grandville Dental Health Center to get away with a backwards placed dental crown tooth #3 completely backwards then made several adjustments until 8 porcelain teeth are not even touching then left him with a backward dental crown until he found out from another dentist 1 year later. The MDA isn't even following their own guidelines and bylaws and should reopen this case because it's not going away as long as this patients teeth aren't touching. The MDA needs to help this patient get 4 crowns remade so his teeth are touching it's really that simple otherwise it's completely false advertising on the Michigan Dental Associations part. The Michigan Dental Association should go back and look at the Suppressed Photo #120 which is the photo that Chris Wilson, RDA, from peer review at the dental association says was weirdly missing from there files and re-open this case so this patient can get his teeth fixed. Stop covering up for the president of the WMDDS West Michigan District Dental Society and do your job. The dental association is not upholding there members to the highest standard of practice so that you and your family can receive the best oral care as they advertise to the public.

Amazing family dentist! The staff was welcoming and caring, and the visit was smooth and…read morestress-free. We couldn't be happier with our experience!

The staff so over the top friendly and very helpful. i cant…read morewait to go back and begin my dental needs. The facility was very clean and my hygienist was making sure i was comfortable the entire time. i will recommend my friends to come here for their dental needs

This office has really gone downhill which is unfortunate. They used to be my go to recommended…read moredental office in Grand Rapids. However, after having my cleaning cancelled out from under me due to staffing issues and then not having a new appointment to offer me for 6-8 weeks, I was already less than thrilled. I decided to give them one more chance, and took that appointment, despite the extended wait. I arrived to my appointment, 10 minutes early and checked in. I then sat in their waiting room until 25 minutes past my scheduled appointment time with no communication from the front desk. It wasn't until I called another dentist's office while still in their waiting room that I even got so much as a glance from the receptionist. Left feedback on their Facebook page, was blocked immediately. Zero communication skills. Zero patient retention efforts. I'll take my time and money where it's valued.

I've been going to Hoekwater for years and I will continue coming back. The staff is very friendly…read moreand takes the needed time to answer questions. I used to hate my teeth being cleaned but the hygienists here know how to get it done quickly and with minimal discomfort. I appreciate knowing a visit here usually takes less time than expected which is so helpful with a busy life! I usually see Karis or Thi, and love them! I saw Kim yesterday and she was great too. Very friendly and enjoyable to work with. The dentists are always very kind and will make suggestions for care that is not only beneficial for the patient but not always the costly method- which is awesome! They also have a great reputation in the area so referrals are easy! They have paid close attention to Covid protocols to keep staff and patients safe. You can tell their facility is very clean when you're there!

I like everything about this dental practice! I am a new patient and found the front staff to be…read morevery warm, friendly and welcoming. I have only seen one of the Dentists, Dr Drew and was very pleased with him too. I didn't feel rushed and my questions were answered. My husband has seen his brother and was very pleased also. We have been pleased with the Hygentists and dental assistants too! All in all I love this office and am so glad I switched from another Dentist.

Dishonest billing. The way they handle estimates and payments is unethical. They tried to have me…read moresign the pad and pay $110 when I was in the chair! I said no, and she said it was a mistake and let it go (?!?) DON'T SIGN anything without reading it very carefully. They ask you to sign a pad at the front desk. I wish I had taken a picture of the pad, scrolled down to the end, and opened & recorded everything. They attached that scribble pad signature to my agreement to charges for a later appointment (no explanation, just sign the pad on the way in). The initial visit is like visiting a bad car dealer. They take you to the business office and try to upsell you (when you're vulnerable, after ex-rays). The actual dental staff is great and the environment is good. The care I received was great. The dentist and assistants were professional, friendly, caring, and had great communication. My filling and crown were taken care of faster than I expected. I was very happy with the actual dental care.

Awful Doctors. I went there a few months ago because I had pain in a tooth, I guess it was broken,…read morethey removed the whole tooth and I was painful the doctor it was so rude she didn't care. I ask her a few questions she didn't wanted to answer. NEVER GO HERE. They also charge you extra for things and they give you a "free electric brush-teeth" but is in your bill.

I was genuinely surprised to see that this dentist office has a 2.5 star rating. Not only are the…read moreDentists both very knowledgeable, they are kind and always spend as much time with you as you need. The hygienists are incredible, as well as the front office staff. Given that they are on a six month wait, I wouldn't believe the old reviews here.

I highly recommend this office! I had severe tooth pain and had to get a root canal. I needed a…read moredifferent dose of Antibiotics over the weekend before my appointment and Dr. Lubbers answered my after hours call personally and made sure I got the prescription I needed. All the staff are very professional, personable, kind to you and your gums. ;) The office itself is always clean- I can't speak highly enough! Just go there, you'll be glad you did!

Got my spouse taken care of professionally and fast! Would recommend in a heartbeat. Myread more

AMAZING. AMAZING.AMAZING service, staff, im absolutely happy to have Dr. Ryan for my dental care.read more

i was way overcharged for a pulled tooth . they demanded me pay before i left . i got 3 infections…read morein 6 months in the spot where they removed the tooth , got xrays from another dentist found part of the tooth not removed .

What a terrible place, the office staff is rude, the dentist I met was ok, but if didn't feel like…read morethey actually care. The office manager was very rude on the phone. They have a dog in there, how sanitary is that? Not ever going back!