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    Sarah Palmer, DDS

    3.3 (7 reviews)
    Closed Closed
    Updated 2 months ago

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    3 years ago

    Very poor dental work and total lack of professionalism. Will be filing a complaint with the ADA.

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    Armbrecht & Wierenga Orthodontics - Invisalign welcome box

    Armbrecht & Wierenga Orthodontics

    5.0(6 reviews)
    0.5 mi

    My daughter and I go to Armbrecht & Wierenga for our orthodontic care. After our consultation we…read moreknew this was the place for us. The front desk team is very welcoming and always knows the patients by name as soon as we walk in. Amanda, who organized our consultation, was very kind and listened and answered all of our questions. We see Dr. Mark and his demeanor, attention to detail, and kindness shines! They have two offices, one in Grandville and the other in Kentwood. They have several chairs and several team members. The space is very clean, welcoming and beautiful. From the chairs you have wonderful views of the Grandville area.They have a small play area for kids and a coffee bar for the adults! Prices of orthodontia are similar to other locations for our specific needs. If you are looking for an orthodontist this is the place to go. They have very knowledgeable staff, up to date technology and have won many awards for being a top orthodontic office. They treat all patients at all ages and offer traditional braces and invisalign.

    I needed to update my retainers (after 13 years...), asked my dental hygienist for a recommendation…read moreat my last cleaning, and she highly recommended Armbrecht & Wierenga. (My OG orthodontist is out of state...) She did not "steer me wrong"! I was able to shoot a quick email, informing my referral and need. Their response time was very quick, and we got an appointment set up within 1.5 weeks of my initial request. The initial meeting and mold making was at no cost to me, and a week later they had my new retainers ready for me to pick up. Both of the orthodontist's and their techs were very professional, friendly, knowledgeable, and efficient. I mentioned at my second visit that I'd be looking for a new dentist and was given 3 recommendations! The front desk/receptionists were extremely friendly.

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    Brian Cilla, DDS

    Brian Cilla, DDS

    1.0(1 review)
    1.6 mi

    Convenient location. He's knowledgeable and friendly, as is the DENTAL not office staff. The…read moreoffice staff and Dr Cilla failed to disclose the biopsy procedure I needed would NOT BE COVERED BY DELTA DENTAL as it is a medical and not a dental procedure. Lesson learned after much hassle and time invested, do your insurance company homework or you could be out hundreds of dollars. I was instructed multiple times by Cilla's office staff that full payment was expected on the day of the biopsy and it was up to me to submit the claim to my insurance provider. They said they couldn't tell me how that was done. They also said they couldn't tell me what would be covered. I contacted my insurance agent. She said this is atypical procedure by a clinic. With the procedure code she learned my payment would NOT NOT BE COVERED Delta Dental although they are in DD network. The claim would have been applied to a $1500 specialist deductible with my Priority Health MEDICAL insurance. Using a medical doctor, an oral surgeon, I now will only have a $45 copay with my Priority Health medical insurance plan instead of paying hundreds of dollars. PH provided me with a list of in network oral surgeons. In addition to failing to disclose DD would not cover the procedure, Cilla's office staff was difficult and rude to me, my agent, and to the oral surgeon's staff when they asked for a referral. I was told by both oral surgeon and Melissa at Dr. Cilla's office that he refused to make the referral. Cilla's staff knew I cancelled my appt to save hundreds of dollars. They hassled me about getting copies of my file and said the oral surgeon's office had all they needed. Yet, Melissa at Cilla's office also told me Cilla had refused to make a referral. How can the oral surgeon have all they need and yet Cilla is refusing to make a referral? They also incorrectly charted that I told the oral surgeon Cilla referred me. I told the oral surgeon PH had them on their list of paneled providers. They were very aware that Cilla did NOT refer me and that my insurance agent had been the one who informed me of the need for an oral surgeon to have the cost covered. Sadly, prior to learning all this I had planned on continuing with Cilla had I required further treatment.

    From the owner: Specializing in: - Periodontists…read more- Dentists

    Sarah Palmer, DDS - periodontists - Updated July 2026

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