Rosa Stefani, Brian Lock, and the rest of the State Farm team are wonderful, helpful, friendly, and down to earth. We had coverage with them for several years, then made a switch when rates increased. While we were with a different carrier, Rosa stayed in touch, reaching out periodically to check in and compare rates. After a recent check-in, Rosa discovered that State Farm had a more competitive rate, and after poring over the numbers and comparing policies, we decided to make the switch and come back to State Farm. We're happy to support this local branch of State Farm and the great service they provide. read more

Rosa was maintained a balance of professionalism and friendliness. She is genuinely interested in our needs and concerns, taking the time to explain our policy options and coverage. read more

If today wasn't aggravating enough after getting my vehicle hit in a parking lot, it soon became a lot better. As soon as I called into Brians office Susie O'Neill was all over my claim. She walked me thru the process, connected me to the next levels on the phone and stayed with me thru out the process. Brians office and especially Susie made a miserable a lot more tolerable. Thank you Susie. read more

Yoselin was very helpful getting us a partial refund on our homeowners insurance due to a new roof being installed. We had an impact resistant roof installed on our home in May! Their office always responds quickly to my questions or concerns. read more

As a small business owner, nothing is more important than having a partner that can provide big corporate backing with the customer service of a local family-like atmosphere. Brian's team does that seamlessly. I usually only reach out to his team about a half dozen times each year, but whenever I do, they respond quickly and handle whatever question or need I have. Susie, Rosa and Yoselin are all awesome. If you're trying to figure the right insurance partner, this is the team to go with. 100% recommend. read more

Brian Lock at State Farm in Highwood Illinois and his assistant Susie O'Neill have worked with me for many years .They have been wonderful to work with and I know my house and car are covered. read more

Jenni does a great job answering our questions and managing our policies and coverage. She's a real gem. JP read more

Susie is the office manager at State Farm in Highwood. Each time that I require assistance with anything regarding policies that I have with State Farm, she is most efficient and providing me with the answers to all of my questions. Further, she goes above and beyond her job to make sure that I am a satisfied and happy . I am grateful for her each and every time that I connect with this office! read more

Susie O'Neill, Lock Agency Customer Support, provides excellent service even when the situation and needs are complex. Highly recommend Brian Lock Agency State Farm and his entire team! read more

Rosa Stefani is such a pleasure to speak to and always goes above and beyond helping me and my family. i appreciate her honest kind caring approach when i have a issue. It is nice to know when something like a car accident happens i feel relaxed and covered because Rosa keeps me calm. She is a true angel for caring as much as she does most people when it cones to work just keep it business, Rosa makes you feel like family. She is such a pleasure to speak to on the phone and works so hard to ease the stress of an accident. Best Regards Peter Santi read more

We worked with Yoselin to reduce our homeowners insurance after installing a new roof. She was involved every step of the way and even followed up with the roofing company on our behalf, which made the process seamless for us. We truly felt taken care of throughout--like we were in good hands. Once everything was finalized, she sent a detailed email clearly explaining the exact reduction in our premium. read more

I cannot say enough great things about my State Farm agent, Rosa. From the moment I started working with her, she made the entire process of setting up both my life insurance and auto insurance feel simple, transparent, and genuinely reassuring. Rosa takes the time to walk through every detail, answer every question, and make sure you truly understand your options instead of just rushing you through paperwork. That level of patience and honesty immediately built a lot of trust for me. I always feel like she has my best interests in mind and will tell me the truth about what actually makes sense for my situation. The rates are also very competitive compared to other insurance companies I looked into, which makes the experience even better. I've been with State Farm since I started driving at 16, and after working with Rosa I feel even more confident that I'll never switch. She is incredibly knowledgeable, professional, and genuinely cares about helping her clients make the right decisions. If you're looking for an agent who is responsive, trustworthy, and truly stellar at what she does, Rosa is absolutely the person you want in your corner. read more

"Working with Rosa Stefani, my insurance agent, has been an excellent experience. She is knowledgeable, responsive, and always takes the time to explain my options clearly. I feel confident knowing my coverage is in good hands. Highly recommend. read more

Recently transferred my two policies to Brian Locke's agency and couldn't be happier and more impressed with Rosa/office manager. Rosa is very professional and delightful to work with. She needed to follow up the following day and, sure enough, she did with the necessary answer to our query. Promise you won't go wrong working with their office. read more

Rosa and her team give excellent service from start to finish. They are reliable, professional, and easy to work with. Respond to any questions or concerns right away. Rosa went above and beyond when I wasn't able to meet her at the office to sign the paperwork so she came out to my house. Highly recommend. read more

Everyone can agree that being involved in a car accident can be one of the most stressful things to experience. Last month, it happened to me. I'd never had the experience of dealing with claim or filling the police report, etc. Thankfully, I am insured with State Farm. The moment I walked in the offices of Brian Lock, I was assisted right away and felt relieved because I knew things would be fine. Susie O'Neil was extremely helpful and super resourceful. I truly can't thank the branch enough for their patience and prompted responses. If you are looking for a friendly face to help with insurance, I highly recommend stopping by. read more

Luke c was very helpful . his customer service was amazing and he made me feel comfortable with all the choices I made . renters, auto and life he guided me through all and the prices were very reasonable . he is definitely an asset to state farm . I wish him the best with the company as he really made things very smooth . read more

I needed help changing the coverage on some musical instruments. Susie O'Neill got the information I needed right away and changed the policy for me. She was both professional and friendly, and followed up later on our interaction. I highly recommend the customer service at BrianLock State Farm! read more

Rosa is the best! Super responsive, personable, honest, and nice!!! Couldn't recommend Rosa and Brian Lock more.

Rosa was very helpful and made sure to find us a comparable coverage plan at a significant cost savings

I have had amazing customer service with this agency. Rosa Stefani got me great coverage at a good price and was extremely helpful. Susie O'Neill, the customer service manager, accomplished so much for me on a moment's notice. My claim was not being addressed timely and Susie immediately put the wheels in motion. Within 5 minutes I had appointments set up to get my car repaired. She is friendly, thoughtful, caring and amazingly great at her job. I will forever be grateful for Susie, as should the owner of this agency. read more

The team at Brian Lock's State Farm office has had our back for well over a decade, across 2 homes, 6 cars and 4 drivers. Quick, responsive, friendly and helpful -- and always there when we need them. You couldn't find a better group to take care of your family's insurance needs. We're so grateful! read more

Rosa Stefani was able to save my son and fiancé almost $200/mo for car and renters insurance. She stayed late on a Friday to put the quote together. No matter what time or day it is, Rosa returns my call in a timely manner. Thank you so much Rosa read more

Rosa was great she really enjoyed the time together with customer nice to talk to you for help me out! Thank you

We have worked with Rosa Stefani at Brian Lock State Farm Insurance for years, and she is totally professional and responsive! Our whole family have become her customers and she is fantastic! read more

Jennifer is excellent to work with - quick and easy and very responsive to emails and calls. Great customer service !

Susie and Brian are my main contacts. They and the other people I've dealt with there are wonderful and responsive. They truly care!

Jennifer at the office has been the best! Helpful, knowledgeable & considerate to my needs/requests. Very good place to go for insurance!

I have worked with the staff at this IL Insurance Agency for many years and have multiple insurance policies with the agency. I had to reach out yesterday about a liability policy issue as I was adding another State Farm policy in CA. Susie O'Neill helped me with such wonderful, personalized attentive service. I am so happy I can connect with real agents who answer the phone, who explain and understand my issues. Susie was so responsive and professional as always. Susie took the extra time to contact the agent in CA of my second home to clarify my policies with them so I could get the discount I needed. Such peace of mind knowing I can talk to knowledgeable staff instead of agencies that rely on automated messages and auto chat features. I may pay slightly more than the cheapest insurance agencies, but you get what you pay for and their service is phenomenal. Thanks once again! read more

We have been with Brian and his team for several years and have our business, car, and home insurance through them. The staff are all pleasent to work with and are incredibly responsive to our business's ever changing needs. Highly recommend. read more

This is a great agency, they go above and beyond being "a good neighbor". Susie was quick to turnaround a new quote and gave me a line byline comparison of a competitors quote. read more

Recomendados % Jenni Guerrero contestó todas nuestras preguntas y dudas acerca de las póliza. El precio que nos dieron fue lo mejor que me an podido dar estamos muy satisfechos con sus servicio. Gracias State Farm read more

Brian and his team are ALWAYS so helpful and very quick to respond when you have a question or problem! I have a number of items that needed coverage. They were so helpful with suggestions for bundles and getting me the best coverage for the best price!! Staff is always so friendly as well! Highly recommend to anyone!! read more

Jennifer helped me obtain a policy for an engagement ring. She was very helpful and prompt. Thanks again Jennifer!

This State Farm agency is fantastic. Their responsiveness, support and customer service is among the best I've encountered.

Jenni was VERY VERY Helpful!! Jenni got me answers, and a solution to a problem from another office, within 48 hours!! Switching office was the best thing i could've done. Jenni made sure all my questions got answered. I would definitely recommend anyone to this office. THANK YOU JENNI!! read more

Rosa and the Brian Locke team are incredible agents! I've been with them for 4+ years and they have been nothing but knowledgeable, helpful, kind, and accessible. I never have to wait on hold or wait days for Rosa or anyone else to get back to me. They always hunt for discounts to help me lower my personal costs and don't try to sell me on packages or products that don't make sense for me and my family just to make a buck. Rosa in particular always makes time for me when I have a question, when I'm noodling through a problem, or when I need to figure out how to manage costs. I really do feel valued and heard. I know Rosa anc the rest of the agency will Do the same for you! read more

This agency treats you like family! From car accidents to home emergency situations they have always been there for me and my family. These situations are highly stressful so having these guys in your corner is priceless. I would never go anywhere else for insurance. read more

Great customer service form this agency, Susie help me out tremendously with my small business insurance and coverage.

Rosa is the best. Seems like she goes out of her way every time I call and need something explained/updated. Thanks Rosa