Mike was a great resource for us during our home search and purchase process. Mike has a ton of…read moreexperience in the mortgage business and took the time to explain things clearly so we always knew what to expect, which is a huge comfort while making a huge decision like purchasing a home. Mike was always two steps ahead, so when the right house came along we never had to rush to get our documents updated. The mortgage/lender side of our process was made seamless through Mike's help and attention to detail. Thank you Mike.

Mike was the best! He is a great communicator and worked so hard to get me into the house I…read morewanted! I couldn't recommend him more.

1. We recently purchased a home and closed back in May. On the closing disclosure, Axos stated that…read morethey would not be selling our loan. A month later, we got a letter stating that our loan had been sold. This seems very strange to me. If a lender promises they won't do something, they should actually follow through on that promise. 2. During the closing process, about 11 or 10 days before close, the loan officers asked us how we wanted our vesting on the title worded. 2 days before close, their lawyer apparently told them that the way we had wanted it worded wasn't correct, and recommended it be worded another way. I don't know why they didn't speak up earlier when we asked them for input as to how to word it, and I don't know why we're even asked how we wanted it worded when apparently we don't have a choice in the matter. It also doesn't help that the loan officers we worked with were not able to offer recommendations on how to word it. Perhaps they could not do so for liability issues? Or did they not know the different options for how to word the vesting? If it was the former, it would have been helpful for them to tell us that. But then the lawyer told us how they wanted it worded anyways? Very confusing process. 3. Attempting to schedule recurring payments online, the website seems to be broken and is not allowing us to do so. I eventually reached a human being (see #4) and we were asked to print out a form and fill it out and email it back in. Just moved to a new house and haven't yet set up the printer, so it's a bit more of a hassle than I'd like. This is broken. Please fix it. 4. Called their customer service line several times. A couple of times, I got to the point in the script where Evo AI asked if I wanted to upgrade my account security through adding biometrics. I said no, because that was not the purpose of my call, and it hung up on me. This is broken. Please fix it. The only saving grace in this whole process was our loan origination officer, Kelly Lord, who was very patient and helpful and even went to bat for us to match a competing offer we had received.

My experience with Axos Bank was extremely disappointing. The interest rate I was promised was…read morenever honored. When I reached out multiple times by phone, email, and online chat to resolve the issue, I was repeatedly directed to review the account disclosures rather than receiving a meaningful explanation or resolution. As a result, I decided to move my funds to another financial institution. During the transfer process, Axos froze my accounts for more than a week, citing concerns about possible identity theft. This significantly delayed my access to my own money and added to an already frustrating experience. After my funds were finally released, I was surprised to receive a solicitation from Axos Financial Investing encouraging me to consider their investment services. Given my experience with the bank, I found this solicitation to be both inappropriate and disappointing.

What a rotten bank. I had a horrible experience with GRACE on 10/22/2021. Can't get past that…read morehour plus of my life unfortunately, but they definitely treat CERTAIN customers with a bias and treated me like a straight up criminal for being a fraud victim. I called their corporate call center and the supervisor was "in a meeting" wink wink and of course never responded. This place sucks and I was treated like I was trying to commit fraud for using my OWN information. Also, being asked to open an account at a teller window is asinine. Asking someone with fraud on their credit to do this in front of the entire bank, unacceptable. Asking me for more and extensive RANDOM documents piece by piece is the biggest load of BS I may have ever encountered. Grace, thanks for the TERRIBLE service and ending sarcastically with "have a GREAT day," you have problems. I can't believe how shitty of an experience this was. Thumbs way down. I may recommend this joke of a bank to my worst enemy, but no one else.

Sold me and my information without my consent to Elin Financial. Lost my information and neither…read moreElin and Blu could tell me what transactions were in the $300 that Elin claimed I now owed them. Bunch of clowns running the bank now and I closed my accounts. Had to pay that totally opaque number to close my unactivated new credit card, zero records available in either's customer service as to what charges and transactions made ip that total.

NOT YOUR AVERAGE BROKER…read more I bought a home through Beer Homes and Mark was recommended as the mortgage broker. I unfortunately think highly of myself as a former management consultant, CFO and now business owner... so when you say "mortgage broker" I would have never imagined that I would become friends with this man, call him at least 2x per year for advice (and have him send me away anytime there is a better value), value his deep insight in things beyond finance, and just genuinely care for the guy. If it sounds like I'm in love with Mark, I am. If you're reading this know that I'm writing it because I can guarantee you'll feel the same way. PS his background is in the debt markets in Central America and the man is wicked smart.

Mark handled a re-fi for us in 2021. He made the process so easy. Mark is efficient, professional…read moreand personable. He is so easy to work with! Mark was easily accessible and returned our calls and emails promptly. We were amazed and pleased with his service! In January of this year, we found our dream home in New Mexico. We needed to move fast on the purchase of this home and sale of our San Diego home. We called Mark for guidance and WOW! He assembled a team of professionals from his contacts and worked with our New Mexico realtor. He checked in frequently with us to make sure we were on track and receiving the assistance and service we needed to make this short-fused transition. We are now settled and happy in our NM home, due in great part to Mark! I highly recommend Mark and would give him 10 stars if that was possible!

We were in the market to refinance our home and the Furrows & Wagner team of Caliber home loans in…read moreSan Diego provided us with nothing but the best service. Our last refinance was thru USAA, and almost did not happen because we became so frustrated with fheir customer service and lack of communication. Cassie and Trevor at Caliber Home Loans kept us updated thru every step of the way this time and we even had viable options if what we were looking to do was not possible. We would highly recommend this group of professionals for your mortgage needs and will never use a traditional bank/credit union again.

My husband and I worked with David Wright to obtain a home loan, and he was truly wonderful to work…read morewith. He was direct, personable, and really took the time to educate us about home mortgages and the options available to us. I would highly recommend both him and Caliber to anyone looking to buy in the greater San Diego area.

Um, is there a button for six stars on this thing?! We had been looking to buy a home for a couple…read moreof years now and Kim was always there, ready to answer questions and prepare a pre-qual letter within 10-20 minutes of needing one. When we finally got an offer accepted, Kim and her team immediately jumped right in and managed to pull off getting the loan approved and funded well ahead of when escrow was scheduled to close. They were super fast to answer any questions I had and in language simple enough for me to understand. Everyone there is so likeable - it's like chatting with an old friend on the phone. I never felt like my questions were stupid ones (when I'm sure some of them were). During the escrow, one of our family members urged us to go with a different lender (whom we didn't know) just because they (maybe) could offer us a very slightly lower rate. It wasn't a hard decision for us, but we stuck with Kim and, in the end, locked in an AMAZING rate and got stellar customer service on top of it. These guys rock. If anyone ever tries to get me to go with another lender again, I might just have to break out the nunchucks...

"Kimberly made everything so easy, always so kind and pleasant to talk to, sometimes things like…read morethis can be very stressfu,l there was no stress at all. Kimberly was amazing. If I had any questions she always took the time to explain each answer."

Amazing customer service, support and clear open communication. Stan and Michelle were beyond…read moreattentive to my family's needs and were always available to answer our questions. They worked on getting us the best rate possible and it was even less than our original rate. Bravo Zulu! Top tier service from the beginning to closing, they made everything less stressful than any other loan officer I have ever dealt with.

We have known our mortgage officer, Ann Geske, for almost 4 years. She helped us buy our current…read morehome so it was a no brainer for us to call on her for our second home purchase. Always professional. Kept us on track. No waiting on her team but she was always out front updating us on every phase. We cannot thank you enough Ann. We will be back soon for our forever home! Danny and Patti Anderson

I've worked with Renzo Marsano three times now, and each experience has been outstanding. He first…read morehelped me purchase my home, then guided me through my first refinance, and most recently assisted with my second refinance. Every time, Renzo has been professional, knowledgeable, and incredibly responsive. Renzo takes the time to explain all options clearly, answers questions quickly, and makes what can be a complicated process feel smooth and stress-free. He truly looks out for your best interests and tailors solutions to your specific goals rather than offering a one-size-fits-all approach. The fact that I continue to return to Renzo says it all. I trust him completely and would highly recommend him to anyone looking to purchase or refinance a home.

Decided to finally due a refinance and was dreading the process but Renzo helped make this so…read moresmooth and easy given my busy schedule. We did everything via email and everything was so fast and efficient. Would definitely recommend him he gives a lot of options and breaks it down when you have questions! Thank you so much for all your help making this a smooth process.