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    Brian Ristau Trucking

    5.0 (3 reviews)
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    Culligan of Nashville

    Culligan of Nashville

    2.5
    (19 reviews)

    I am giving four stars because the product is not the issue. However…read more.. Our sales representative was great. The softening system we purchased is great. However, we just had a run in with a rather angry service tech. We were exchanging out a brine tank, the tech shows up along with another service truck and two other employees. I greet them as I come out from my garage, and begins the ranting and raving from the service tech. I was even told by him that he was going to call his general manager about me for blaming him for the issues previously had from an installation he did. Also, for cursing him out and using the "F" word at him...He continued to become more and more aggravated, angry and LOUD....all as my neighbors watched. I finally had enough and told him to leave. He wouldn't go. I told him again to leave the tank and vacate my premises, as he is slamming things down, ranting to himself and yelling at me as he finally goes to his service truck and leaves,he angrily backs down my driveway not paying any attention to his surroundings and speeds away. I am completely at a lost to explain what the hell just transpired. The product we have is great. The tech that came back the second and third time to correct the issues from the installation was great. I believe the company offers a great product. But this employee must be dealt with. That entire situation is completely unacceptable.

    What should have been a simple account cancellation turned into months of emails, phone calls, and…read morefollow-ups just to get my bottle deposit refunded. Equipment was returned, yet I dealt with delays, incorrect billing, and long stretches where calls, voicemails, and emails went unanswered. Lauren in customer service was particularly unhelpful and often came across as condescending during the process. The only reason this is not a 1-star review is because the deposit was eventually refunded after I escalated the issue to management. Unfortunately, the experience was so frustrating and time-consuming that Culligan lost our business after our move. The only positives were our delivery driver Vic and the quality of the water.

    Brian Ristau Trucking - waterdelivery - Updated August 2026

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