Awful experience, and the employee should be fired. Employee berated me on the phone then hung up…read morethe phone. That employee should be fired.

Professional, informative and lovely agent helped me find a great rate for an auto insurance…read morepolicy. Advised me thoroughly about the policy and payment options. Superb service and truly pleased.

I was on the search for better car insurance, since I moved from New York because I wasn't happy…read morewith what I was paying at Geico, and this place made it a very seamless process. I went to the location in Norwalk and it was very clean and I was welcomed by a beautiful English mastiff named Millie. This place is pet friendly, and very welcoming to all. I was nervous that I couldn't find parking but it was easy to find on this busy street in Norwalk. I am very happy with the rate I received and now I know where to refer my friends and family!

I would be very cautious about relying on AAA Travel's rental car pricing and insurance guidance…read morefor international travel (Italy). AAA provided a confirmation showing an estimated rental cost of €506.20 for my Italy car rental. The actual amount charged was €1,328.15. Even excluding fuel charges I incurred during my trip, the final cost was more than double the quoted amount. There were three major issues. First, I was told that I would be able to remove the Collision Damage Waiver (CDW) at the rental location and rely on my credit card's insurance coverage. However, the rental location refused to remove the CDW, leaving me little choice but to purchase Super Cover at a cost significantly higher than the estimate I had been given. Second, I was charged additional fees that were neither included in AAA's confirmation nor disclosed during the booking process, including VAT, vehicle-related fees, and airport service fees. These charges substantially increased the final cost of the rental. Third, I was misinformed at the rental counter regarding the PlatePass toll program and later incurred an unexpected charge. To AAA's credit, they reimbursed the VAT and contacted Hertz, their rental partner, regarding the insurance and other charges. However, they were unable to obtain any meaningful resolution. While I appreciate those efforts, I expected AAA to stand behind the information provided during the booking process. I relied on AAA's expertise to provide the true costs and requirements of an international rental. Unfortunately, the information I received proved inaccurate and incomplete, resulting in hundreds of euros in unexpected charges.

Very helpful you can renew license, get passport photos and notary. Must be a member.read more

Unprofessional and rude. Do yourself a favor and go ANYWHERE else for insurance. Matt is the worst…read moreof the bunch. How does this office stay in business?

Been dealing with Jeanette for years now. She's courteous, professional, and completely on point…read morewith everything.

I have been a member of David Gonzalez Agency for over 10 years and have been completely satisfied…read more I speak for myself and everyone I have referred to him. He is an honest stand up guy. Any issues that I have are always addressed in timely manor and always resolved to my satisfaction. Everyone in his office are so friendly and work hard to ensure satisfaction. Everything from auto to Home owners to health to business Insurance. Completely satisfied and highly highly recommend this agency. I'm a proud customer and will be for years to come! A+++++++++ in my book! Thank you so much for everything David! -Jeremy LeMoult

I've been a customer of this agency for several years. The customer service is consistently of the…read moreutmost excellence. I have, over the years, worked with both David and Vanessa Gonzalez directly. They have treated my family and I with the highest level of respect and courtesy in every single interaction, taking the time to ensure that we are fully informed about every minute detail of the products/services we have inquired about, whether or not we have ultimately decided to purchase them. I've continuously been impressed by the informative, direct, and honest nature of communication from this office, in that if a policy was not in my best interest, they would inform me of the smartest options for me, even though it meant one less sale for them. They truly have your best interests at heart in a field where that is rare to find. Furthermore, their level of knowledge about the insurance field and ability to educate the layman consumer is unsurpassed. I have referred family members and colleagues to this agency with full confidence and rave reviews from all parties. While I've had policies with multiple insurance companies over the past 15 years, I've never been so impressed as to write a review about them. As someone who works 80 hours a week on average, I only really make the time to write reviews when I am blown away, for better or worse. In this case it's for the far better. I highly recommend this business and the David Gonzalez Allstate team to keep your family safe and genuinely cared for!!

They're so amazing and very helpful! The price is decent.The kindness is at a high level as is the…read moreresponsability!

Karen O'Brien is the best insurance agent in the State of Connecticut. She is a genius at her…read moreprofession. Her team is also fantastic, especially Dan who goes above and beyond with great service. I would give Karen my wholehearted recommendation.

First let me say, that there are other State Farm agents in Norwalk so there is no reason why…read moreanyone should subject themselves to the unprofessionalism that is exhibited by this agent and those in his office. A few days ago my car overheated and my vehicle stalled while driving. I contacted road side assistance which was unable to locate a tow truck. After an hour I called back and they gave me the run around and told me that they don't usually know when the tow truck company declines or accepts the tow, they just move on to the next call. I then received a text message 30 mins later saying that my tow would be there in a whole hour. I cancelled and sought help elsewhere. I asked for refund! I called State Farm to complain about this matter and asked to be called back by Marty Oneill or assistant. After two days I received no call back so I called and spoke to Marty and told him I wanted to change agents and his attitude was very cavalier so I asked, "is there a reason why I didn't receive a call back?" and his response was, "What do you want me to say to you? I'll send you the 1-800 number so you can locate another agent." After 4 years, it was time for a new agent. Stay away! There's no need to spend money for this level of unprofessionalism. I know at least two people who have had the same complaint about Marty and his office. Goodluck

I have dealt with Marty O' Neill for 13 years. Marty and his employees are responsive, polite and…read moreresponsive. Highly recommend!

Terrible! Stay away. They cancelled my policy without informing me - and while I was on auto pay!…read more I was stopped by a policewoman saying my license was suspended even though by that point I had switched to Geico. It was a horror show. I now have a court date next January and paid fines because of their negligence/stupidity or illegal activity. I could go on as it didn't stop there. It was beyond stressful. Stay away.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. What I love most about Norwalk is it's a great community with so many wonderful neighborhoods. I'm proud to be a member of the Norwalk community, and I try to give back by staying involved with the local PTO and mentoring families through the Liberation House.I've been an Allstate agent since 1996 and have worked in the insurance industry since 1989. Pursuing a career in the insurance industry was a natural move for me, as I come from three generations of insurance agents. I'm an Allstate agent because insurance is about helping and serving people, and the integrity of Allstate speaks for itself. I'm grateful that when there's an incident, we can help people put their lives back together. My Norwalk office is located about a half mile north of exit 16 on Interstate 95 and half mile southwest of Stew Leonard's. My staff speaks English, Polish and Spanish, and we're happy to work with you in whichever language you prefer. Whether you're in Connecticut or New York, we're ready to help you find the home, auto and life insurance policies that fit your needs and to prepare for retirement.

Jim has handled my insurance needs for 22+ years. He's on top of the industry, incredibly prompt…read moreand efficient in replying to the "T" and only on the "T". Jim has always had great insight into the scope of my property, it's value (both on paper and to us), and he always holds the safety of my family paramount to all his services. Jim is eager for the best rates but, always ensuring the carriers are qualified, verified & reputable. In my opinion, Jim & The William Carroll Insurance Agency have a long history of being founded on the simple principles of integrity and superior personalized customer service. The platinum of insurance brokers!