This review update is just for those who are looking to get a reference from this company. Since…read moreit's been a while since my original review I just wanted to update this and let it be known that several months literally a year later I have given this man the benefit of the doubt. They have runoff with my money. I am out thousands of dollars leaving me hanging no work rendered at all whatsoever! Please, please do not do business with them! Christopher Cash, Crystal Cash, Dream Pools or anything tied to him and/or his father as Chris in the end will be the one doing the work. Please don't be fooled by his father's reputation he apparently had a pool company before company before him before Chris make sure you check. He's very proud of his references. There is like two or three customers he's worked with he raves about what great services he's provided but as for me...he stole several thousands of dollars from me and has not rendered any services!

I hired dream pools to replace the liner in my pool. The experience has been nothing but…read morefrustrating. I ordered the liner at the end of the season last year was told it would be about a month before he received it. I messaged him about 6 weeks later to see if it came in and was informed it had and that he would drop it off. I finally received it after multiple no call no shows. He would say I'm bringing it this evening then you would hear nothing. 4 different days he told me he was bringing it by one time even saying he would be there in an hour only to not show up or even call to say he won't make it. I'm a busy guy and don't appreciate being told I'm gonna be there only to not show. Fast forward to this year wanting to get the liner installed and nothing still. The owner leads you on tells you I should get to you next Tuesday only for the day to come and go without a word from the owner. You send a text or call you get no response for days or weeks. I also work as a contractor and I can say with absolute certainty this is no way to run a business. I am sorry I ever reached out to this company. Update on top of everything Chris gave me a liner that was 10' too long for my pool making it unusable and will not respond to text. DO NOT trust this company. Do a quick search on facebook and see plenty of other people who have been scammed by this company.

Great communication and reasonable honest pricing. Helped me get a "new to me" hot tub up and…read morerunning. Will definitely use again when needed.

Last minute issue with my Hot Tub right before Holiday with Family coming in 2 days; Brandon…read moreJacobs created time to solve the issue - Stayed in touch with me and had everything completed 36hrs from my initial phone call - He knew right where to look, got it done and took care of a couple other issues that were seen - The first Hot Tub Repair Company i have been 100% pleased with. Pricing was right in line with standard pricing and he earned a customer and bonus Thank you for everything Brandon Stephen Spoonhour - OP,KS

There was a lot of inconsistencies and ultimately we put a lot of money into repairs that still…read moredidn't make the hot tub useable. There were points at which we weren't sure the repairman was being honest, or even if he was coming back to finish the job.

I hired this company to repair my hot tub on a Tuesday. The technician came out the same day and…read moretold me the pump had a bad seal that was leaking onto the motor and causing the breaker to trip. He took the pump, said he repaired it, and told me he'd be back the next day. He didn't show until two days later. When he installed the pump, he said he couldn't wait for the tub to fill but assured me everything was fixed and I should have no issues. Once the tub filled, it still didn't work -- no water movement at all. I called him and he said it was an airlock and told me to turn the tub off and back on and let it run through its priming cycle. I did exactly that, multiple times, and it still didn't work. He promised he'd come out the next day to clear the system. That started a week of excuses and no shows. First he said he had to take his son to the ER, then he said he had a tire problem, then he said he'd be out later that night -- but he never came. Every day after that, I called with no answer. He sent occasional texts saying he'd come, but never actually showed up. It's now been over a week since the repair, the hot tub still doesn't work, and I have no idea whether the repair he did was even correct. I'm now forced to call another spa repair company and pay another service charge just to find out what's actually wrong. Very unreliable service, constant broken promises, and no follow through. I cannot recommend this business.

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

Worst customer service ever! My hot tub was working, but leaking and making a terrible noise. Paid…read morethem to come out and diagnose the problem, they said I needed a new motor. When they replaced the motor, they broke one the connections but said I would have to pay again for them to fix it. Then left before filling the tub to see if it was working; and it was not! I emailed the owner, Michelle Pruitt, with my concerns, she ignored me and did not even respond.

Uses subpar subcontractors even though the contract states otherwise. Warranty they offer is not…read moreworth the paper it is written on. They fail to do the work properly even though it is written out on your contract. When questioned about the process they ask if you want them to stop and leave you with a half finished project. Then if you are not satisfied they tell you to hire a lawyer and sue them.

Would not recommend this company to build or close a pool…read more The craftsmanship for a variety of items on the pool were extremely low, the company abandoned the project in disrepair, and they "closed" the pool before it had ever been finished which resulted in the explosion of our pump.

Repaired my hot tub pump. When no other company would give me a quote or even come to home to…read morediagnose. Very fast and friendly service from the technician to office staff

They do not install but supply you with recommended installers…read more Their recommended installer did not level the ground so the sand washed out to the point I could no longer vacuum the pool. I called them and Roger came out and told me that they could fix it for $1,100. I seriously was already down $9,000. I didn't have the money to fix it so it grew trees and everything else. I decided I would like to sell my home, my choice, pay to remove it and the sand, then landscape and try to grow grass or just fix it. I've personally purchased the new liner, bottom liner. They will not even come out and level it. So lame!!!

I had a very good experience with Peppers. The people who helped me identify the right tub were…read morevery helpful and not pushy. Pricing was clear. Lots of levels of price for budget choices. Installed it on my site. they provide free testing and advice if you buy chemicals from them. If you want to buy your own chemicals, there is a $10 charge, which seams reasonable. The tub we bought was exactly correct. It suits out needs perfectly.