I had to have shoulder replacement surgery they came to see check on me the day after I got home…read morefrom the hospital. The therapist came and began working with me within a week. They are so caring and so knowledgeable. I was way ahead of where I should have been and I give them the credit. I would and do highly recommend them for all you home nursing needs!

GNH has been a wonderful experience when my mother needed them. Very clean, caring and supportive…read morefor the needs she has. Rehab after a broken leg is never going to be easy for a 78 year old, they've been very professional with her. The office staff , the nursing staff, rehab staff and all have been so kind caring and helpful. I highly recommend

The best in the area. They take care of our friend Nedra like she was a family member. Everyone…read moreis so nice. The room is quite large and clean. Very clean indeed. We feel she will be taken care of for all her days. Thank you. Garrison

We all hope we will never have the need for this kind of place but I am so Thankful that this…read morecenter is where dad is. While it's probably the oldest in town. The staff here is amazing at how they care for the clients. They show so much kindness, respect, compassion, and love to the ones they care for. I know it's their job but they sure don't treat them as a job they treat them as family (that is loved). I hate that our dad had to go to a home, but thankful he is in this one! If he has to be in one. I have never seen a home that cares so much for not just the client but also for their families. It means so much to the families knowing that people like this is caring for their loved ones when they are not able to.

On 11.21.24 I entered Treviso for intensive physical therapy after a total knee replacement. This…read morewas the best decision I could have made. The nursing staff is wonderful. The physical therapy department is top notch. They care about the patients. We even were part of the Christmas parade in Longview. They constantly encourage and participate in individual recovery. As much help as I needed in the beginning, I never felt as though I was a bother. I plan on continuing to get better and eventually go back as a volunteer. I hope not to need more physical therapy in the future, but if I do, I know where I'll go. Susan Anderson

We put my 89 yr. old father in the inpatient rehab wing for physical therapy. We chose Treviso…read moreafter touring the facility and talking to Abe, who was extremely helpful at that initial meeting. The facility was lovely and had no odor and had a great PT room. Staff was about what you'd expect; some shifts were great and some were not great. He was there 3 weeks when he had a fall. They took him to the ER, where he was checked out and released. Upon returning to Treviso, he was there for a matter of hours when he fell again. This time they called an ambulance, due to the seriousness of the head injury. He went back to the ER and this time was admitted. He was there a couple of days before he passed away in the hospital. My mom and I went back to Treviso that same day and removed his belongings from his room. We received absolutely no contact from Treviso at all. No condolence call, no sympathy card, no email, nothing. Granted, they probably thought we might sue them and they were not saying a word. We were not interested in suing, although you would think they would have kept a close eye on someone who had just returned from the ER due to a fall. I even sent an email to Abe saying it was disappointing to not hear anything from them after my dad's passing. (The hospital had told us that Treviso had been checking in on my dad while he was there, but after he died there was radio silence). But nothing but crickets. So my experience was that they will initially come across as very caring, but that is not the case. I don't blame staff for this; like I said, some were great (we had our favorites) and some were not. But this lack of compassion and humanity falls on Abe and Terry and it just added another level of hurt to a grieving situation. A simple act of respect to a grieving widow was not a lot to expect. And it has definitely had an impact on our experience there.

Rated 1star as 0 isn't an option!!!! Once entering the…read morefacility you are not greeted in anyway not a hello just someone that seems to lack verbal communication only pointing to a check-in station. As I head down the 300 hall towards the 600 hall...immediately hit with a urine smell, that gets worse the further you walk! I cannot confirm the other halls although this establishment should be ashamed and embarrassed!

Willowbrook gets all the credit for transforming my aging mother from an anxious mess who was angry…read moreat the world, to a part of a vibrant community. Mom lived there for a year and a half. Not only did they care for her every physical need, but they loved her, even when she occasionally wasn't very loveable. Thank you, Willowbrook. I will consider you family for the rest of my life.

This is in Response to Kristen P. Let's be very clear about something. I love my residents and I…read morehave never been told I was a horrible Social Worker and have no empathy or care for their needs when thats all I do. Wow just wow! The person that wrote that comment barely worked and when she did she was late. I tried to train her and every time we would make progress she would call out. But yet she was still welcomed. Im just disgusted at that comment. Kristen P. wrote that comment as an excuse for her insubordinate behavior as the assistant social worker. To try an destroy our character at the Heritage Manor Stratmore is an absolute disgrace and below the belt. Shame on you.

My mom has been at Stratmore for almost 4 yrs. I wasn't sure that this was the place for her when…read moremy sister admitted her but I have since had a change of thought about it. Mom has dementia, and on quite a few occasions I've had to go to the staff for help in reaching mom by phone. The staff has been there for me every time. Never once was I made to feel like I was bothering them or asking for more than I should. They love my mom, and even gave her a very sweet nickname. When I go to visit, it seems like ALL the staff know mom by name and nickname Of course momma wants to go "home" but she is happy there when she's not lonely for her family. I have had one issue with management in almost 4 years and I think that's pretty good . I would recommend you check into Heritage-Stratmore to see if it would be a good fit for your loved one!

If I could turn back the hands of time; my loved one would have never stayed at Stallings Court…read more Several times I would pop up & he was soaken wet.He left there with a herendous infectious sore. I was in tears when I laid eyes on a wound that could have been prevented. He was supposed to be turned, but that only happened when I asked them to. He had to have an emergency surgery which is keeping him returning home. I don't think the staff is careless, they are not careful! The faithful few staff that's present is overworked. They have to carry responsibilites & labor of what should be a whole team. This leaves the defenseless and elderly a victim. Please check on your family & be an advocate for them.

The administrator is very knowledgeable and responds to concerns diligently. I love that the…read moretherapy dept constructs newsletters about success stories. It's one of the newest nursing homes in the county and and has been recently renovated so its definitely appealing to the eye.

My father in law was there recently for 3 weeks. We've all heard the horror stories of nursing…read morefacilities, but a stay at Rock Haven burst all of those myths. If you are looking for a place with the most modern equipment (all the bells and whistles), then this is probably not the place you want. On the other hand, if a caring staff, that seems to be in place for many years, is of importance to you, then this is certainly the place to consider. I would highly recommend Rock Haven to anyone that needs a stay at a nursing home. The best thing I can say is, visit them and talk to any of the residents there. You'll have a hard time hearing anything negative from any of them. And they're the ones that have the best knowledge of the all the wonderful, caring people that make Rock Haven my number one choice.

You will not find a more loving, caring staff than at Rock Haven. I cannot say enough about how…read moremuch they all care about my loved one. It is not fancy or modern but the people there really are concerned about taking good care of the people who live there. I am thankful for all the staff and how hard they work to take care of my mom.

Incredible community from the staff to the residents. This place really makes you feel like you're…read morefamily, I am so grateful for this community

i am unhappy from the sales pitch to the living conditions. I was assured on multiple occasions…read morethat this community met the requirements of the VA Pension with Aid and Attendance. That is FALSE. The website for this community states they have partnered with Patriot Angels. How is this possible when this community does not meet the requirement of a Protective Environment? The community does not have 24-hour Security personnel. This community is not staffed 24-hours a day. I feel the website is misleading, untrue and is guilty of false advertising. If you are considering moving into this community and seeking assistance from the VA, beware and think twice as your application will not be approved. As to the living conditions ... My parents dealt with a non-functioning bath tub for 3 weeks. The unit that my parents moved into had been vacant for at least 30 days and in my observation, nothing had been done to inspect the unit or ensure things were functional before they moved in. My parents have reported the housekeeping service which is included in the rent is beyond POOR. In the 8 weeks that my parents have been residents here, they have seen the housekeeper twice. If not mistaken, the apartments are to be lightly cleaned once a week with a heavy cleaning once a month, Lastly, the dining service is a hit or miss. Meals are not served on schedule. On more than one occasion, it has taken 1 1/2 hours to be served. I have also been alerted to the fact that the residents may not ask for any substitutions. It is a take it or leave it kinda of service. As such, my parents find themself skipping many meals and buying groceries. This defeats the whole purpose of moving into a community that provides 3 meals per day. It certainly doesn't help reduce expenses. I have also heard that the dining room staff is not very nice.