Sean did an awesome set up on my Charvel. If you need work done on your guitar this is the place to…read morego.

Love this store. Filled with beautiful instruments of all shapes, sizes, and vintages - from banjos…read moreto mandolins to acoustic and electric guitars and basses. Best part, the owner is incredibly welcoming, friendly, knowledgeable, and filled with fascinating stories about each and every instrument. Definitely worth a visit!!

Mark is helpful and knows his business. They moved to this location 20+ years ago and there is a…read moregreat video of the move on YouTube

mark is the best ambassador for our great village. he entertains and gives great tourist…read moreinformation.... and above all he provides honest and timely service and sales on all that he sells. his prices are very competitive. shop local and you won't be disappointed! dave from trestlestreet

I am a little bias as I am related to Phillip Lai. That said, his lessons speak for themselves; and…read moreafter only a few weeks of lessons, I can't imagine any parent or young artist disagreeing. You can ask for references or get a CD of his recitals which he'll happily provide to any skeptical prospective students. I've known him all my life and I cannot remember a time when the piano was a difficult skill for him. He is truly talented musician. Unlike others who are talented and can't understand why piano is difficult, Phillip knows how to explain the concepts and identify why a person is having trouble. He has a very results oriented method to teaching that differs from typical, stodgy approaches approaches. There are two things that clearly identify his talent in helping students learn this skill. 1) A recent recital had students of all ages (5-85) happy to show their skill in public. Some had only been taking lessons for 1 month. They all were able to complete a full song - of their choosing - and show well in public. 2) His students are happy both going into and coming out of the lesson. It is clear that Phillips enthusiasm is contagious. He knows how to get kids to embrace the joy of the instrument and that ultimately encourages them to practice and improve their skill. 3) He is extremely good with kids of all ages. He recognizes that you are asking him to provide a service. He spends time getting to know his students, what they are trying to accomplish and how to get them to that ability to accomplish this goal. The one downside that I would mention is that due to the popularity of his lessons, he does tend to be fairly booked. That said, I know he works really hard to fit all students in.

It's a small store, but the selection is surprisingly big. The service is excellent, especially…read morethe new guy that works there. I've heard they have good music teachers, but not had lessons there. I like that the prices are generally negotiable. They have some used instruments downstairs, so you have to ask about them to get a deal on them.

Brought an amp for repair. The good news was it was done in about three business days (plus the two…read moredays they were closed) and works great. The bad news is I had to drive three hours round trip, though a nice drive and I saved 20¢ a galloon when I stopped for gas down the road... Talked to a couple of the people there, very pleasant...

Excellent!! Great Customer Experience! Would Highly Recommend! Customer Service was knowledgeable…read moreand friendly! Directed me to exactly what i was looking for and showed me many other options that suited my interest! Was well worth my drive! I plan to go again! Definetly the family atmosphere! Will go again for all my musical needs!!!

Honestly I have brought a lot of business here over the past couple of years. I have never had any…read moreissues and am always treated with respect. Recently I had to bring my DJ equipment in to pawn as I needed money. My equipment was brand new with a brand new specially ordered flight case from Native Instruments for my Traktor Kontrol S8. It was in there for a few months. when the day finally came that I could go and liberate my equipment I was greeted with an unfortunate surprise. My brand new flight case seemed to be warped and was not properly closing. I also noticed a small dent on one of the metal edges of the case. I said is it maybe humidity that caused this damage as the front window of the shop has been missing for about the last half a year or so. he said no that wasn't it... I asked well what happened because you guys wouldn't have taken it in this condition. I was not answered to my satisfaction but was just happy to have my stuff back so I left, But I really shouldn't have. a week or so later I plugged my equipment in and felt a shock of fear when one of the screens on my equipment malfunctioned and glitched out... I updated the software and hoped this would fix the issue. The glitch has not occurred again since but I have only used it once since then. However the case was brand new and had cost me almost $300 I am disappointed in the condition in which it was returned to me. I am not saying I won't ever return here but I will be much more choosy with what I decide to leave there. I don't want to jump to assumptions but the few times I've brought it up with staff the issue was deflected or ignored really. I am worried that perhaps my equipment had fallen or been possibly damaged and I have not been fully informed. perhaps the damage is just cosmetic but I feel I should be reimbursed for the case which is not in the same condition it was when I brought it in.

Absolutely a buisiness with Integrity. The owner David is fair, honest and gives best value on your…read morejewelry. This was my experience...in fact, my first! Furthermore, he explained how my decision to take only a percentage of the monetary value he offered me was a smart one given my circumstances. I had not realized what I had was so valued and I had only needed to borrow a certain amount for few days. Of course I threw in a little bit of spending for me! In addition, he gave me a brief explanation of how a Pawn Shop all worked. He showed me a chart of how much he would make as the amount incremented. Hence, the extra amount I would have to pay back! I was grateful for his integrity. Thank you David! Kindly, Deborah

I love this music store. They sold me my first guitar ( which is of the best quality) for only…read more200$. Very cheap and fair price for a high quality fender acoustic.

Super friendly and helpful. The guy that served me went out of his way to change my guitar strings…read moresame day which I really appreciate. Highly recommend this store.

It has been several months now since my ten year old son switched to Tim. Tim has been doing a…read morewonderful job on motivating my son who used to dread of going to violin lessons a lot. In addition to being patient and encouraging, Tim's musical expertise is also incredible. This is what my son said "I think that Tim is a nice and energetic teacher. He helps me learn and I like to have him as my teacher." We look forward to many more fun learning experiences and making great music together with Tim! And thank you Tim!

Mr. Tim is an excellent teacher. I have seen marked improvement in my child's playing in just a few…read moreshort weeks. Now my child wants to play and practice so he can show Mr. Tim. My child's previous teacher only told my child, "It's wrong. Fix it." She did not tell him how to this. Mr. Tim is able to explain to my child HOW to fix his mistake and encourages him a positive way. This makes all the difference in the world. I am very pleased with Mr. Tim's instruction.

I've been dealing with Long & McQuade for over 11 years, mainly with the Kingston, ON store, and…read morehave always been super impressed with their service and professionalism. Unfortunately, my recent experience at the Hunt Club Rd store in Ottawa was the complete opposite. I called ahead about selling a pair of Yorkville EXM Mobile Tower speakers -- only a year old and in great shape. The person on the phone said to bring them in so they could take a look. I drove an hour to get there, only to be ignored for several minutes when I arrived. When someone finally spoke to me, they didn't seem to know what I was talking about. (It's surprising, considering Yorkville is one of the main brands Long & McQuade carries.) After some confusion and checking the computer, I was told, "We already have five of those; we don't want them." That could have easily been said over the phone before I wasted a two-hour round trip. I later called the Hawkesbury store, and even they couldn't understand why the Ottawa location wouldn't take them -- especially since they could easily be used as rentals. If you value your time, avoid the Hunt Club Rd store. I've had nothing but great experiences elsewhere with Long & McQuade, but this location missed the mark completely.

I can't say enough about the wonderful customer service and help I had from Joseph (Joe) Fraser. I…read more originally made the mistake of ordering a Bassbreaker 15 head from Amazon, thinking it was the combo, and was helped by Joe to find a suitable speaker cabinet for it. When i got home, I wasn't able to get sound from the setup. Joe first tried helping me troubleshoot on the phone and when nothing helped he suggested I bring the combo in and we'd be sure to get it working. He was so warm and comforting at a time when I was feeling a bit overwhelmed tbh. Well, it turned out there was a problem with the Bassbreaker I ordered from Amazon so understandably, the best L and McQuade could do was send it in for a repair estimate to see if they could repair it and he suggested I also contact Amazon directly to see if they could offer a free repair just to cover all the bases. Joe was so kind and patient and suggested we look at other amp combos in the meantime. As fate would have it, they had just received a used combo amp and speaker that was a great deal and fit my needs perfectly. It was obvious Joe just wanted to be sure I was happy with no pressure. We ended up exchanging the original cabinet he sold me for the great combo setup. I am 75 and it is so much better for me to deal with the combo vs an amp and separate speaker. I have been playing with the used combo I settled on and it sounds amazing Making it even sweeter was that I was given a refund through the exchange. No upselling. It's caring people like Joe Fraser who just want a happy customer that ends up with the best option for their needs that will keep brick and mortar shops operating :). Thanks Joe from the bottom of my heart. A huge shout out to Terry Calder, the repair guy too, who keeps my prized acoustic well maintained each year. I wouldn't trust anyone else. Great team at Hunt Club. That obviously says something about management at this location too for hiring the right people. Thank you :). Myra Bourne Ottawa