I arrived at PetSmart Kearny at 10:10 for my 10am appointment. My groomer was Jessie. She said my…read moreservice would be between 3-4hrs. I mentioned that my dog did have some matting, Jessie automatically said I'll be charged the maximum for the matting. This was before even assessing my dog's fur. Therefore I was charged a 30min and a 15min dematting fee for a 12lb Shih Tzu/poodle. I returned to PetSmart Kearny at 2:30pm.(Over 4 hours later) I was told by Jessie, who at the time was in taking a new dog, that my dog is not ready because they had many dogs today. She suggested that I go pay and come back in 30mins for my dog. I took the receipt and that is when I noticed the double matting fees. I went back into the salon to question the extra charge on top of my dog not being ready in the 3-4hour window. I said I would like my dog now since she is not being cared for and I'm being overcharged. The other groomers in the salon except for Robyn started defending Jessie saying there were many appointments today. My dog is a twin and is not used to being away from her sister for a long periods of time. Hence why I heard her barking the entire time I was there. Jessie brought the manager who I believe is Natalie. I explained the situation to her and while speaking to her other groomers at the salon were jumping into the conversation. I felt like they were ganging up on me and holding my dog hostage. One groomer went as far to say that she will not argue with me when I wasn't even speaking to her. I said I will not pay for the service if my dog is not ready by 3pm. She went to the back to speak to Jessie and returned to say that my dog will be worked on now but I would have to step out of the salon. I agreed. Gladis is apparently another manager, when my sister called the store to get the name of the manager on duty, Gladis proceeded to tell my sister whom she did not know was connected to me that she just had to deal with a difficult customer and that's why she did not want to share the names of the managers. She eventually did because my sister quickly realized that she had to lie to get the names so I can make this complaint. I paid for the full service when Jessie finished my dog at 2:57pm. When I received my dog I asked Natalie for the name of the groomer that continuously jumped into my conversation with her and she refused to disclose the name. My experience today was like no other. I've brought both of my dogs there multiple times to be groomed by Robin and I've never experienced this extended wait time and I have never been double charged for matting. I feel discriminated against, bullied and this experience definitely caused my dog anxiety.

Very satisfied with the grooming salon at this PETSMART. They have packages with all different…read moredeals and I found the price to be very reasonable compared to what most groomers are currently charging. The staff were all very nice and attentive and did a wonderful job! My doggie was happy after his spa day! lol! I put a four star only bc the timing was off a bit. I felt that it was a longer wait time to pick up the dog from the salon than usual. Three hours was a bit too long but overall they did a good job! I definitely recommend!

First These people refuse to take responsibility and then after that the owner personally goes and…read morehits me up and tells me he gonna be taking care of the medical bill and give me a free year of service as long as I delete all the reviews It's been a month since then and now the owner is ignoring my phone calls. Do not leave your dog with these people they do not take accountability for the actions of ther workers. At the same time they do not keep there word all the proof is in the pictures . Do yourself the favor and stay away.

Referred here by family member. Appointment was for 9am they took my dog at 9 am. They worked…read moreon her and made her look beautiful. The snow and wetness did a job on her this winter lol. Would recommend this place to anyone. The staff was super friendly and the clerk that took her in explained everything in detail as to what they were going to do. See ya in 6 weeks.

I take my dog Coco Chanel to get groomed here the staff is always so nice and friendly, I love…read morecoming here been coming here for years now. I would highly recommend getting your pet groomed here def give them five stars.

DO NOT BUY FROM THIS STORE!! I bought a bunny, and one of the first things they told me they do…read morenot give any guarantee. It sounded very weird that they emphasized on it. Now I know why, the day after we bought her, we noticed she was pee brown, like with blood. Now a week later, I found my bunny dead . I just read other people's reviews and I'm not the only one that bought from them and there poor animals die in a few days or even one mention that happened in the same day. They should close this store, since it looks like they are selling sick animals. I wish I can put zero stars. I'so sad for my Rosie.

Brilliant! Mark is extremely knowledgeable and the pricing is very fair! By far the best…read moreexperience I have had, and I have had aquariums going back to my teenage years! If you are serious about fish, I strongly recommend visiting this place ..... Vince S.

From the owner: Salt water-fresh water fishes and maintenance..Custom installation-rabbit-hamster and small animals.read more

My puppy always looks fabulous after her visit. I love how patient they are and not mean. I can…read moretell my puppy was well taking care of because she's not jumpy or nervous leaving. Unlike other big names pet groomers. Animal kingdom is family and treats the pets they care for like family. Old school pen and paper no computers at check in

I've been taking my dogs here for grooming for years but did not realize they offered pet boarding!…read more Omg, my doggie is so happy when I pick him up and I can tell they took good care of him. The cost is affordable and the staff is cool.

I won't bad mouth this franchise, but I will say this. The employees need to listen to the owners…read moreof the animals. My bichon came here in May and within 3 days after his grooming, he had a very bad ear infection in both ears. I did ask if they can make sure water doesn't get into his ears, and to my surprise no one listened.

I brought my Cavachon puppy Charli to the East Orange location a few months ago and definitely…read morewanted to try this location since it's closer to my home. We couldn't be happier with our experience. The woman at the front desk was so sweet to Charli when we walked in. He seemed to forget all about me as he wandered around behind the counter sniffing everything in his path. She asked me a few questions about the type of 'cut' I wanted for him and I left feeling comfortable that they would do a good job (leaving him is still not easy). Charli looked great when I picked him up a few hours later. We will definitely be returning to Animal Kingdom South!

I was a true believer of "shop local" . When the best pet store (so I thought) closed by me, I was…read moreat a loss. I saw ads for Pet Supplies Plus in my local papers. I decided to give them a shot, since I figured I had nothing to lose. So happy! I was very pleasantly surprised by all of the selections! In our home we have dogs, cats, birds, Guinea Pigs, fish & bunnies. They offer a nice selection for each of these pets! It makes shopping really fun for them, and that actually means fun for me! I have been very lucky to receive help from many of the associates at my Wallington store. They are knowledgeable, kind & helpful! I would recommend this business to any/all pet owners!

Got what we needed from Pet Supplies Plus to work on our fish tank. The store is huge and each…read moresection is organized to what you need.

Great service ! My Baby Kaci loved how she was treated when she got there the first time . i really…read moreenjoyed my babies new look after she got a bath and haircut . thank you so much Top breed

The ladies working there are great. After calling multiple places and being rejected because of my…read moredog's breed (pitbull), I found this place. When I called, my first question was if they accept my dog, to which she replied "of course, that is not a problem." Then asked if I needed an appointment for a nail trimming, to which she said can come anytime. When I arrived, we were greeted by the friendly ladies. My dog being nervous of the place, became difficult for the lady for the nail trimming. My previous place would have gave up, but she continued and calmed my dog down and continued with the process. I am very satisfied with this establishment and recommend it to all pet owners. :)