I had such a great experience at Al's! I was needing to get measurements for a cruise rental, and…read morethe staff here was so friendly! I worked with Kim, and she was very efficient at her work, all while keeping a fantastic conversation going. Would definitely recommend coming here for business, and will be looking for Als in my future formal wear adventures!

I'm sure the tux will be fine. However, the woman I dealt with had the personality of someone who…read morerather be anywhere else or at home chugging a bottle of wine. It was too expensive, which is expected at a tux rental place. If you are going to charge someone over $175 for a rental, you might as well be friendly about it. Very rude. I will do my best not to ever use this particular Al's again.

I am extremely disappointed in the first half of my experience at this location. Upon arrival, I…read morewas greeted by Iris, who was dressed unprofessionally with her midriff exposed--completely inappropriate for a formalwear establishment. From the start, she was pushy and dismissive, immediately demanding that I fill out a rental tuxedo form for the wedding party without taking the time to actually listen to what I was saying. I explained multiple times that I was only there to get my fiancé measured for sizing purposes, and that I wasn't planning to rent from this location (we wanted to BUY) since I doubted they carried the color or fit we needed. Despite this, Iris insisted over and over that "this is our process" and refused to proceed unless I filled out the form--something I knew wasn't necessary. When I pointed out the exact suit I wanted my fiancé to try on just for size, she outright refused to let him try it and continued to push the paperwork. Her attitude only got worse--eye-rolling, scoffing, and blatantly ignoring what I was asking for. It was clear she had no interest in actually helping us and seemed more focused on forcing her way through a rigid process than offering customer service. She then abruptly walked away and handed us off to another associate. That associate was Jordan--thankfully. He was everything Iris was not: professional, respectful, and actually willing to listen. He immediately helped my fiancé into a suit, took accurate measurements, and confirmed that they didn't carry the color we needed. He didn't make us fill out a pointless form and instead offered helpful suggestions on where to find what we were looking for. He turned the entire experience around and deserves full credit for that. In the end, just as I originally said, we didn't need to fill out the form because they didn't offer what we were looking for. Iris wasted our time, made the experience stressful, and treated us with complete disregard. She lacks basic listening skills, interrupts constantly, and approaches customer interaction with an inflexible, almost combative attitude. If she's going to work in a customer-facing role, she needs serious training in professionalism and communication. Jordan saved this from being a 1-star review. His excellent service was the only redeeming part of our visit. I highly recommend working with him--just hope you don't get stuck with Iris first.

Went to the Abilene location to purchase a charcoal suit for a robotics event. INCREDIBLE service…read morefrom Jordan and Misty. The suit fits perfectly and worked well for the event. The service and suit expertise at this location is unmatched by any other vendor in Abilene. Thank you for making my suit experience easy!

If you are serious about western wear. Then you should seriously should go to Mr. Boots…read moreBest selection Best service And at a great value I have been to western apparel stores across the nation. Mr. Boots is my favorite one!

Billy and Laura are just amazing! I was going to be in town and asked her if she had some wrangler…read morejeans in y size and she did. I asked her to put them back for me. She was more than Happy to so I could grab them over Thanksgiving. Billy, is always ready to help you find what you need! He help d my 19 year old son pick out some new cowboy boots and exchange a pair of jeans he had bought last time we were in town! By far my most favorite Western wear store in TEXAS!

I have lived in Austin the past 5 years, Las Vegas for 2.5, San Diego before that and Albuquerque…read morebefore that. But this is still one of my fav Dillard's. Maybe because you never forget your first! LOL. I got a few things while I was in angelo and got a few good sales and bought some stuff that was full price - and loved it. a $30 candle, sure why not. I have always wanted to know what a $30 candle smells like. I got a $55 necklace for $5.99 so its like they paid me to take the candle off their stock.

Could not find anyone to help us. Had to go to several cashier stations trying to checkout. Finally…read morewe found an associate and asked if she could help us check out. She said "uh huh" and went back to what she was doing. She finally came up to the cash register to help and said nothing. Not even a hi. She just glared at us the whole time and when I checked out said "here" and shoved my bag at me. Spent quite a bit of money in this store and feel like I should have received better customer service. The associate treated me like a bother. Her name is Des'nea Reddy. Someone should talk to her about how she is treating customers.

I was going to a dance and my mom wanted me to wear a skirt until we went to Cavender's and saw an…read moreAmazing pair of rust colored jeans and a cow dog shirt with a fringe denim jacket! I've bought my favorite pair of jeans and boots there....and candles! The staff there was unbelievable helpful and were so kind! I will be spending ALL of my Christmas and birthday money there!

Worst customer service the buckle was $10. My total was $14.08. I asked the cashier I thought it…read morewas $10 and she said it was tax. Then I looked at the receipt and she charged me $13 so she called the manager. The manager came back and said do an override and give him back the difference We'll the Kid Refunded the whole thing and then recharged me so now I gotta wait 3 to 5 days for $14.08 and then had to fork over another $11.08 because they can't follow directions or notice an item got rung up wrong? ridiculous, for the prices that they charge for all their western wear, they should have better trained people

This is a review I've been meaning to do for a while but I just want to say the manager/ owner of…read morethe store was so nice and helpful. My boyfriend had been doing work during the summertime out in Sweetwater and decided to go to the store and get me a dress for my birthday. Unfortunately, it was too big so he had to go back and exchange it, but they did not have my size in stock so he went to the front desk and the ladies took his name address and the size that was needed and said they would ship it to the house. Well, two months later, there was no sign of any dress so I had reached out to the store to figure out what went wrong and if I was going to ever receive my dress. The owner of the store talk to me and told me that they don't do orders specifically for the brand of dress that I had so I wanted to know why they took his information down, knowing that they couldn't order the dress. The owner was really nice to me. He even offered me a refund without a receipt or anything due to the fact that I live all the way in Dallas and I couldn't drive four hours back just to get the situation taken care of. He refunded me the full amount which was very thoughtful and he took care of me throughout the whole process. I'm giving this place five stars just because of what the owner did, but the staff on the other hand was where the problem started and I don't know if it's because they were too busy talking to each other rather than actually helping people. I had been in that store twice just from when I had gone out and visited my boyfriend and both times when I was in the store, I felt like I was being judged and every time I looked over the associates were too busy chitchatting rather than helping people. Again, the owner of the store was very nice and very respectful and took care of me but for the staff, I'm not too pleased with their service of the other workers due to the fact that we had ordered a dress since they didn't have my size and turns out they never placed an order and for two months I waited and nothing happened until I reached back out.

Very Friendly Staff & Good Pricing. I have been shopping here for years and will continue to.read more