I am extremely disappointed in the first half of my experience at this location. Upon arrival, I…read morewas greeted by Iris, who was dressed unprofessionally with her midriff exposed--completely inappropriate for a formalwear establishment. From the start, she was pushy and dismissive, immediately demanding that I fill out a rental tuxedo form for the wedding party without taking the time to actually listen to what I was saying. I explained multiple times that I was only there to get my fiancé measured for sizing purposes, and that I wasn't planning to rent from this location (we wanted to BUY) since I doubted they carried the color or fit we needed. Despite this, Iris insisted over and over that "this is our process" and refused to proceed unless I filled out the form--something I knew wasn't necessary. When I pointed out the exact suit I wanted my fiancé to try on just for size, she outright refused to let him try it and continued to push the paperwork. Her attitude only got worse--eye-rolling, scoffing, and blatantly ignoring what I was asking for. It was clear she had no interest in actually helping us and seemed more focused on forcing her way through a rigid process than offering customer service. She then abruptly walked away and handed us off to another associate. That associate was Jordan--thankfully. He was everything Iris was not: professional, respectful, and actually willing to listen. He immediately helped my fiancé into a suit, took accurate measurements, and confirmed that they didn't carry the color we needed. He didn't make us fill out a pointless form and instead offered helpful suggestions on where to find what we were looking for. He turned the entire experience around and deserves full credit for that. In the end, just as I originally said, we didn't need to fill out the form because they didn't offer what we were looking for. Iris wasted our time, made the experience stressful, and treated us with complete disregard. She lacks basic listening skills, interrupts constantly, and approaches customer interaction with an inflexible, almost combative attitude. If she's going to work in a customer-facing role, she needs serious training in professionalism and communication. Jordan saved this from being a 1-star review. His excellent service was the only redeeming part of our visit. I highly recommend working with him--just hope you don't get stuck with Iris first.

Went to the Abilene location to purchase a charcoal suit for a robotics event. INCREDIBLE service…read morefrom Jordan and Misty. The suit fits perfectly and worked well for the event. The service and suit expertise at this location is unmatched by any other vendor in Abilene. Thank you for making my suit experience easy!

Emma is amazing! She did a great job on my bridesmaid dress--it fits perfectly! You can tell she…read morereally knows what she's doing, and she made sure everything looked just right. Plus, her prices are super reasonable, especially for how good the work is. She's friendly, easy to work with, and got my dress done right on time. Definitely go to Emma if you need any alterations! 100000/10 Highly recommend!

Quick, friendly, and efficient!! My dresses have been altered perfectly and in such a timely…read moremanner. Wouldn't go to anyone else.

Small shop, had a large selection of dresses. super cute boutique and nice atmosphere. The gals…read moreworking there were very professional and kind. Would recommend.

They claim to be professionals however the day before my daughter's wedding they still didn't have…read morethe right pants for the groom and his son! When she called the person at shop was laughing at the situation!! Took all the suits back and not even an apology was extended! I support local businesses but this is one place you are better going elsewhere!!

I cannot express how happy I am with this service. Not only are they fairly priced and do quality…read morework, but they are beyond what one could expect for customer service. I had an event for which I dropped off a suit to be cleaned. My person to pick up the suit fell through and I didn't end up with my suit for the event when I went to get ready. Panicked, I reached out to every means of getting ahold of them possible, begging for the chance to grab it despite them being closed. They came through! The owner not only communicated with me on a day that the business was closed, when she found out what I needed, she drove all the way in and opened the store just for me, and allowed me to get my suit. The biggest reason that this all should really be something that tugs at the heart strings to read: it was a Santa suit. The one that I wear when I go and professionally portrait, Santa this time of year for kiddos. What she did for me insured that I would not have to cancel over a simple mistake and disappoint all those kids. I cannot thank them enough, and if it wasn't for the fact that I already was such a big fan of their business, I would say they have a customer for life. Truth is, they had already won me over long before that.

Took my blanket in to get cleaned, mine you I have never been here before, when I got my blanket…read moreback it stunk like dirty wet fabric. I called back the next day to let them know, and the manager was soo rude and said she would only clean it for free if I took it in today and picked up today. She was yelling at her other worker and telling him what now. I definitely do not recommend and will not be going back! She also charged me $28. You better believe I want a clean smell good blanket! Women there are unprofessional and very rude!

They do a great job of starching my jeans. The price is right and the staff are very friendly!…read moreDefinitely my go-to while I'm here working.

Always fast, and the only dry cleaners in town that will actually get stains out of our clothes…read more They are also the most affordable, especially for large orders.

I took 2 pillows here to be dry cleaned on Wednesday. First, the lady at the desk told me they'd…read morebe back and I could pick them up on Thursday. I went to pick them up on Thursday and was told I had to sign a release to have them done, so I did. I just called to find out if they were done, and was told that the lady was "doing them" and they won't be done until Monday. I asked why, and she let me talk to the lady who was taking care of them. This woman told me that she had to do all the blankets, clothes, etc. before my pillows, although I can't imagine why because it shouldn't matter. Neither woman was very kind, they were both pretty rude. I have two problems with this place. Number one, the lady at the desk has absolutely no idea what she's doing. She didn't have me sign a release on Wednesday when I brought my pillows in, and she never asked for my phone number or anything else in case I had any problems. Secondly, if they didn't know when they could get them done, they should have said so and I would have taken them elsewhere. I won't take anything to this place for dry cleaning again, and I don't recommend anyone else does either.

We've used this place three times to have my husband's Blues drycleaned. The first and second times…read morethey were just "okay," but they're a minute down the road from us right now and so we went back. This last time was awful! They basically just washed the shirts and pants and didn't press them at all! His uniforms are all wrinkly and looked horrible! He wound up ironing them himself when we got home. What's the point of taking your clothing somewhere (especially, when they have commercials saying they're awesome) when you end up having to fix their mistakes? We won't be going back and hopefully can find someone better in town who knows how to press a shirt. Not to mention, the woman who's been there when we drop everything off isn't the most pleasant.

I live Laura's. I live in California. I visit Abilene often to see family and friends. I never miss…read morea stop at Laura's for a dash of brightness and southern hospitality.

Always red carpet service and the newest in fashion, selection and quality. My wife LOVES shopping…read moreat Laura's & I love buying her clothes for special occasions. We have been customer's here for 20+ years & have never been disappointed. If you want a truly personalized shopping experience then Laura's Boutique is your place!