Recently we had to put down our beloved family pet Griffin, a 15-year-old shiht-zu. We had had him…read moresince he was 8 weeks old, so was very much a family member. Due to Covid our regular vet was not doing home euthanasia, so I reached out to Prescott Animal Hospital to see if they could help. (Our only other option was to have it performed in a parking lot) They could not have been more gracious. The kindness and patience we received was so appreciated as, you can imagine, it was a very emotional time for us. To the staff (techs) who provided a soothing voice on the telephone when we called and to the vet who arrived on time and showed such compassion and professionalism when needed - THANK YOU

They are amazing here. My 2 pugs and my 2 cats have all been there multiple times. They are caring…read moreand patient. Animals were treated well I felt and well looked after. Regular checkups. Teeth pulled. and Spay/neuter. we are from Canada and they charge substantially less even with the exchange rate. I met others in the waiting room who loved the place.

Just wanted to let you know my precious Yorkie Snickers died Friday evening after routine work at…read morethis clinic. I live in Canada currently for work and at the recommendation of my boss I took Snickers to this vet in Ogdensburg, NY Thursday for a routine teeth cleaning. They did blood work before they did the procedure and said everything was "beautiful" so they would proceed with putting him under anesthesia. They did the procedure and released him around 4:30 pm Thursday. They said everything went well and he didn't require any extractions in fact they told me his teeth were in such great shape that whatever I was doing to "keep doing it." They said he would be groggy from the anesthesia but would be back to his normal spunky self in 24-48 hours. His breathing was rapid and he sounded like he was snoring by the time we got home. I stayed home from work Friday to keep an eye on him and even called this vet to ask about his current state and held the phone up to Snickers so they could hear him but the person on the phone said it was normal so I went to my 4:00 pm gym appointment with my trainer. By the time I got back home Snickers was lying down on the bathroom rug, still breathing, but I noticed a little bloody vomit on the carpet. I scooped him up and took him to his primary vet here in Canada within 2 minutes of my house. He vomited what looked like bile on me and died in my arms in the 2 minutes it took to get there I contacted the after hours emergency at this clinic and someone called me back. All I got was a "sorry for your loss" so I made arrangements through the vet in Canada to have him cremated and his ashes returned to me. I spent $286 for what was supposed to be a "routine" dental cleaning....now I had to spend an additional $350 the next day to cremate him. I returned to this vet clinic today (Saturday) to request my money back but all I got was "sorry, no management on site to discuss this with you....come back Monday." Obviously I was extremely upset and very emotional. Snickers was everything to me. He was only 9 years and 5 months old and was in perfect health when we walked in on Thursday....the cleaning was supposed to be routine. They asked me to leave and I refused so they called the Sheriff on me. I am beyond heartbroken. Between May 2017-November 2017 I lost my younger brother, stepfather and uncle. Now not even three weeks after returning to Canada from my home in Virginia where I underwent three major surgeries that Snickers saw me through I have lost my very best friend and I'm supposed to be okay with an answer of "well that's the risk of anesthesia-that's why we have you sign the paperwork" from some doctor at this clinic. This is unacceptable. If his teeth were in such great condition why not just examine him and tell me from the outset the cleaning isn't needed? So if you are reading this review please save yourself the pain and risk of loss and just don't do it. Clearly someone at this clinic does not understand the correct amount of anesthesia to safely administer to a 7 pound Yorkie in excellent health. Oh and if your dog dies after a procedure at their clinic keep in mind they will want the body to do a necropsy to determine cause of death if you are requesting a refund for a routine procedure. The after hours person who called me failed to mention that which is why I chose not to hang on to my dog's dead body for three days and opted to have him cremated as likely any loving pet parent would do. If there was an option to give this clinic ZERO stars I absolutely would. Taking him to this clinic for a "routine" procedure will forever be the biggest regret of my life!

We cannot say enough good things about the Canton Animal Clinic, and especially Dr. Martin and vet…read moretech Hannah. Saying goodbye to our beloved French bulldog, Jax, was a difficult moment in our lives. From the moment we arrived, we were treated with professionalism, compassion, and respect. Dr. Martin and Hannah took the time to explain everything clearly, answered our questions, and ensured that Jax was comfortable, dignified, and surrounded by love in his final moments. The clinic was clean, calm, and thoughtfully prepared, which helped create a peaceful environment during an emotional time. Most importantly, they gave us a genuine sense of peace. Jax was treated not just as a patient, but as a member of our family. We are forever thankful for the kindness, care, and humanity shown to all of us.

I don't know what the other reviewers are talking about. If you have pet insurance and actually…read moretake care of your animals - not to mention remain cordial and polite with the staff there, as anyone should be, they are fantastic. We brought in a kitten we just adopted who had ear mites, and an infection. They were very gentle, kind, and supportive of us. They took great care of my kitten! If you can't afford the vet bills to make sure your animal is in proper health - don't own an animal. They're not belongings, they're living creatures that require care. This clinic is fabulous and will be our Maven's primary care facility!

Took my lab yesterday to get spayed through "spay neuter now". I was nervous because all of the bad…read morereviews but the staff was so sweet and nice to me and my baby Daisy. I dropped her off at 8:30 am and I picked her up at 4:30 pm. They gave anti-inflammatory medicine, and very detailed instructions to keep her safe after she was discharged. They gave me the option of a cone or Jammie's, of course I chose the Jammie's! But I would recommend this place. Her incision is clean and looks good and the doctor was so sweet! Update: about 5 days after the surgery, she was biting herself through the Jammie's, her incision opened a bit. so keep an eye out on that. I called the emergency line because it was Easter and they were closed, but when I called the next day and they said get her a cone and spay with peroxide. He has helped so much!! She is healing up nicely now!

A friendly team, quick to respond and very professional. Not only my cat's eye infection was easily…read moretreated, but also her long lasting diarrhea, that the other doctors couldn't treat, was treated as well. Highly recommended. A note to owner: thanks

I have been taking my rescue dog to Thousand Islands Animal hospital for the past 12 years and…read morerecently had to put my dog to sleep. Over the years, Dr. Bender has saved my dog on multiple occasions and helped make sure he had the best life possible! Until recently, Dr. Bender has been the sole veterinarian there and works 6 days a week without a break. She is dedicated to what she does and does it well. My dog and I recently meant her new partner Dr. Kelsey and she is great as well! The entire time I have taken my dog there, Dr. Bender, Dr. Kelsey, and their AMAZING vet tech/support staff (shout out to Ashley, Lora, Hannah, Julie, Amber & Chelsea) have answered all my questions (trust me, there were many) and concerns and made sure my dog was seen whenever he needed to. I know he was not their only patient and it had to have been difficult to squeeze him in, but they never made me feel like I was wasting their time. And on one of the worst days of my life, when I had to say goodbye to my beloved pup, they went above and beyond and made sure it was a peaceful, comforting experience. I highly recommend this place!

I called to get an appointment for my dog who has an ear infection that I felt was bad enough to go…read moreto an "animal hospital." The woman who handled my call could literally care less even though I asked if they could see him and that it was an emergency she said "we will not make an appointment without all of his records" then went onto say we don't do emergencies... wow just wow... if the person you first talk to doesn't care my guess is neither does anyone else in this facility... avoid/stay clear of this one!!! I was forced to give them one star... they do not deserve it.

Awful front end staff. Had a poor experience with them, tried to call and go over experience, but…read morethey would not take the onus. I was told by one of the reps that they take complaints all day, and they couldn't care less. I told them I had a negative taste in my mouth based off this experience and Katie, the rep who was helping me on the phone told me to f*** off and find another vet if I didn't like the service. I asked to speak to a manager at this point, and the manager continues to shift blame to me, not even stopping to acknowledge the complaint that is being made. Honestly the worst experience I have ever had with any vet. Take the reps advice and look elsewhere for your pets health.

More focused on multiple visits than on healing the animal now - did not used to be like this…read more Have cut services off hours because their vets need to have a life too. Imagine if local hospitals did the same?

In over 13 years of caring for my dog, Dr. Mary goes above and beyond and truly cares about pets…read more Enough so that I'd bring my dog to her instead of vets in Syracuse, Reno Nevada, and everyplace in between those years took us. Can't express enough - simply the best for those of us who treat pets like family and want the best care possible for them.

The vet in casselman near the truck stop is exceptional they actually care about the animals and…read morehow the animal is doing/feeling and the staff is soo friendly.

amazing service. very helpful…read morefirst time at a new vet since i left ottawa and i was really happy with all the people at this location. the dr. give me knowledge to take home and help my dog. i went in to put hime down and they were very helpful. thank you

I've been using Carp road since moving to Ottawa. Every interaction with staff has been a pleasant…read moreone. Not only do they treat your pet like you'd expect, they have excellent bedside manner with the humans too. From spaying to helping cross the rainbow bridge, the staff are supportive and caring. Follow up calls from their vets, and vet techs help keep your mind at ease. I've called and asked questions about my dogs and they've never been too busy to address my concerns. The facility itself is clean and tidy. I can't recommend this business enough.

We've been to 10+ vets over the past few years and I've never met another vet like Dr. Smith. So…read moreknowledgeable and explained everything to us so thoroughly. The staff answering phones were also so friendly. Was so pleased with our visits we will back for sure!

We came here on Sunday for our dog that just had an eye accident. Not many vets are open on the…read moreweekend. This was the closest location so we made our way there. They did tests but with no vet at the clinic. He would have to wait for surgery or 10k to bring a vet in. The only surgery on that day that was offered was to removed the eye. We paid $530 for the test and antibiotics because my dad wanted to save the eye so we brought him back home. Look at if the swelling was going down, with the medication. The swelling went down but his eye is still not getting back into place. (They had to pull it to do the test) The dog now has lost vision in the eye and we would run the risk of infection. So we called to book an appointment on Monday. We got an appointment for the following Wednesday. Appointment on march 13. I showed up around 9:45AM my dad was already there with the dog. They showed up at 9 as they were priority and needed to come in (receptionist conversation with dad). They had to leave so I stayed with the dog. It is currently 12:07 I don't know when they will bring him in for surgery. No update its a very long time to wait. I just seen a vet tech around 12:20 she took his weight and told me they would run more test but probably no surgery today... unless we would try to save his eyes... so now they are offering to save his eyes...3 days after... however what is the point of appointment if we lose a whole day and the dog is not being cared for... Nothing more happend... I left around 4:30 I had to go eat a little something. My dad had just got back so we switched. When I came back at 6:35 they were in the office with the vet. We got told to leave him for the night as he would get is operation in the morning tomorrow. And we could pick him up on the 14 in the evening. I have to add that All day (13th) we did not take the chance to feed him because we thought he would be having his surgery and we didn't want him to throw up... from there it seems like he was in good hands the vet called us that evening to Told us about his blood test... I thought that was very thoughtful. Same thing on the 14 nothing...no news. We didn't want to call if he was still recovering. But my dad called at 5:30PM asking if they had any news. He was next in line what ever that meant. (I probably sound like a Karen right now) But I would have appreciated an update. We got news at 6:30PM his operation had been done and... they would need to keep him another night. I will update tomorrow. 7K for the eye removal... they charge emergency price but don't have enough vets to offer reasonable services/treatments. I would not recommend this vet... Also *** While I was waiting a lady was there with her dog. She didn't see anyone for her dog they simply told her after 45 minute waiting. That they did not offer that service to go at another location and charged her $50. I thought that was terrible...

I ended up in bringing my dog because of his short,fast paced , and shallow breathing with a bad…read morecough when he would walk. I went in around 6:30 a.m only to be put in a room. Then within some time a " nurse" triaged him. She told me he seems to have a cough and couldnt really see or hear anything. My goodness! Im not a nurse but given his Symptoms AND he had laboured breathing, so it shouldnt have been treated as some mild incident! We waited in that lil room for another 2 hours when finally I went to the front desk to be told that he wont be seen until later that day or night! Really?!!!! No one informed me and my precious dog had laboured breathing?!!!! I wasnt happy at all , so unprofessional! Then they said( only after me asking how long it will be to see a doctor!!!) They told me to go home and they will call me. In the meantime I drove him to the Eagleson Vet hospital. I called ahead to explain about my fog's laboured breathing. We got there, and they got us a room, and a doctor saw to him right away. He listen to his lungs like the other " triage nurse" at alta vista, and he indeed saw what I saw and heard his lungs! BIG mistake Alta Vista! Then Eagleson Vet Hospital did an xray asap and my poor baby was dying of lung cancer!!! I saw the xrays myself. Very disgusted by Alta Vista Vet Hospital! The Eagleson Vet Hospital gave him meds to help his breathing until I could attange my family to come in to put our sweet doggie out of his suffering! His lungs were full of cancer! The icing on the cske, Alta Vista Vet Hospital called me back more than 24 hours later!!!! Shame on you Alta Vista " Hospital"!!!! DISGUSTED! Shame on you!!!!