Ochsner insurance takes outstanding care of my insurance needs. I would highly recommend this…read morebusiness to anyone who needs business or personal insurance!

Jeremy was incredible to work with regarding our insurance needs. He sat down with us and explained…read moreeverything perfectly so we could understand all of our options. He made excellent recommendations for our various insurance as well as budget needs and we were extremely comfortable in our selections. Highly recommend reaching out to Jeremy for your insurance needs!

Update: After posting this review I received a call from Juliet Schade who sent me a very…read moreprofessional letter stating this was not a claim. She was very professional and had been out of the office. Thank you Juliet for being so kind despite the heightened emotions I was feeling!

I've had to file an insurance claim with the automotive claims department before, it was terrible;…read morefortunately the renters insurance claim I filed with them was out of a different office. The claims adjuster was great and the process was as smooth as possible. Thanks for redeeming my expectations of service.

I have known Rob for many years as one of his clients and as a friend. Although I no longer live…read morein the Reno area (and have thus had to move my policies to a COUNTRY agent closer to me) I still consider him to be a valuable source of information regarding insurance and financial matters. I think it is very telling that Rob (who has nothing to gain now that I have another agent) will gladly take the time whenever we connect to discuss any questions I may have regarding my policies and accounts. Truly a standup guy, you won't regret working with him. Highly recommended.

Cant express how great Rob is!!! He is always available for questions! I have never had an…read moreinsurance agent as great as he is. He was recommended by a friend and I am so glad I made he switch after dealing with State Farm.

I've been working with Melissa on my auto insurance and most recently home insurance and she is…read moreamazing! She is super quick at getting back to me and they have really good affordable rates. Definitely recommend!

I was looking to get life insurance and decided to give Capdeville Insurance Agency a try. The…read morestaff was very friendly and helpful they set me an appointment with the agent Jake. I came to this agency I had been with my previous company many years and never had anytone take the time to explain to me so kindly and so I could understand like Jake did. I have now been with the agency for about 5 years and and feel very confident that I am getting the coverage and help I need and expect from my Agency. I highly recommend giving them a try.

Our local office is staffed with people who have been helpful and reasonable to work with (Reno…read moreNV). We had issues with an excess charge to our credit card and although there were problems at first getting our refund, the local office did end up handling it well and fairly. The local office is good to work with but the main corporate staff are often uninformed and unhelpful. We have learned it is better to work with the local office if issues arise.

Very helpful...figured out my needs and then meet them. Took the time to find what I was looking…read morefor and then handled it all by phone.

Jim and his team are absolutely superb. They provided both my auto and home owners policies. Jim…read moret'also took care of my new construction home owners policy. He serviced my policies for a little over five years. I moved from Nevada to Hawaii and his team helped me in a very timely fashion to transition from state to state.

It's truly disappointing to watch a small business crumble from what was once a well-run, attentive…read moreoffice to one that can't even deliver the bare minimum in service. I don't take pleasure in leaving this review, but Jim Tatro's State Farm office has become just that. Jim used to be actively engaged, backed by a capable staff, but those days are long gone. Now, it's a constant game of reaching voicemail, dealing with a revolving door of new faces, and having emails ignored or mishandled. What's worse is that I can't even trust the information they provide after repeatedly receiving incorrect details about my own policies. I believe in second (and third) chances, but there's a limit. What finally pushed me over the edge--and ultimately led me to move all my policies to another office--was a simple question about whether my auto policy would cover me in Canada. I emailed them, only to be told by Jim's staff that coverage extended only 50 miles across the border. This struck me as odd since most major insurers cover Canada, so I followed up, asking them to confirm. They assured me Jim had 17 years of experience and knew what he was talking about. Skeptical, I called a non-State Farm agent who confirmed they could cover me for a month in Canada but encouraged me to double-check with my State Farm agent. So, I reached out to three other local State Farm offices, all of which actually answered their phones and told me unequivocally that State Farm policies do cover trips to Canada. I relayed this back to Tatro's office, only to be told again that I was wrong and they weren't budging. Finally, I called State Farm corporate, who immediately confirmed my coverage and expressed concern that my local agent was so misinformed after 17 years in business. Even after this, Tatro's office still insisted corporate was wrong. Unbelievable. At my wit's end, I suggested a conference call with corporate. They hesitated but eventually agreed, and right as we're about to get on the call, they suddenly admit, "Oh, we actually spoke with underwriting, and yes, you're covered." I was livid--an entire day wasted on a basic question they should've known the answer to. That was the final straw. I realized it was time to pull the plug and leave this train wreck of an office for good.

Kim Bodenstein with Comstock insurance is most professional, hard-working and go-getter agent…read morearound! When we needed insurance we asked for Kim's help and she was right on top of things. She checked multiple sources, found us exactly what we needed, and saved us a ton of money! I wouldn't use anyone else.

I met Courtney Coberly of Comstock Insurance at an EDAWN EXPO event a few months before moving to…read moreReno. I had been working on getting insurance set up for a home I was buying in Reno but felt frustrated after weeks of back and forth with my previous insurance agent and still no quote. So, I decided to give Courtney a call to see what she would be able to do. WOW - what a difference!! I gave her the information about the new home and my car in the afternoon and had an email with a detailed quote attached by the next morning!! I also got a followup call from Courtney by mid-day to make sure I got the quote and to see if I had any questions. She lined me up with insurance coverage that had excellent provisions for both home and auto coverage and at a very reasonable cost. I was so happy and impressed by Courtney's professionalism and the level of customer service she provided. But wait, it gets better. A few months after establishing this new insurance coverage I ended up having a claim. My car slid on some black ice and hit a truck that was stopped at a light. I wasn't moving very fast but, sadly, my car was determined a total loss. I was a quite distraught on hearing this and I was worried about getting less money for my car than I would truly need to replace it. Courtney helped me in the claim process and followed up with the the claim handler numerous times. The insurance carrier gave me an excellent settlement for the value of my car and I was paid promptly. Also, my auto insurance coverage included a very good rental allowance and so I was able to rent a quality car for several weeks which allowed me the time I needed to find and buy another car. This experience made clear to me that I not only have excellent insurance but that I now have a wonderful Insurance Agent in Courtney - I can rest assured and trust in her knowledge of the industry, professionalism, and top notch customer service. I HIGHLY RECOMMEND Courtney Coberly at Comstock Insurance to anyone looking for a GREAT Insurance Agent at a great company!!

Certainly, a great place for DMV work and a DMV kiosk…read more I was in to ask questions and express privacy concerns about insurance. It was a bit of a mixed bag of mostly disappointment. The AAA employee (insurance agent?} listened to my concerns but told me too bad, it is what it is. The "snapshot" discount for safe driving is anything but a snapshot. It is a personal tracker and agreement allow AAA to sell your personal location data & trends for more than 3/4 of the year. It kills your cell phone battery as it is always searching for the slightest movement. All of this and you MIGHT be offered a 10% discount when you renew. They even track and deduct points for when I am on my bicycle and stop to take photos or change the music. The "agent" told me "How are we supposed to know?", if you are moving you are scored. They of course don't insure my bicycle or trips on it, public transit, my Uber driver.... Remember when a 20-year driving record with no tickets or accidents was good enough to indicate that you were a safe driver and insurable, those days are gone. Personal data sales apparently informs them more than your credit score, insurance score, and DMV print out. Don't bother calling the "MySafeDrive" app either. Their answer to all questions is "You can always cancel and be charged more." How about I cancel and go back to a car insurance company that doesn't sell my personal information to the highest bidder? I wonder what AAA is doing to people that buy travel through them? Luggage trackers? Sell your travel photos and plans?

AAA in Reno now offers DMV services and now on Saturdays too. Thank you to Lucy at the AAA DMV…read morecounter for her Give Star help with my daughter and my car registration, back to Nevada. AAA also offers their guests free WiFi. Lucy & Omer are so great with the many AAA DMV Customers who need help with their car registrations and all the services AAA DMV is allowed to offer. Thank you again, I did try to go on the DMV website and it was so very complicated. You made our registration very easy. Thank you Lucy. Emily & Julie A