Overall, I've had a good experience at Carillon Tower. Like much of San Francisco, there is a…read morevisible homeless situation nearby, but management is aware of it and does what they can within city limits. Pedro and Karina are responsive, present, and genuinely try to help keep the building safe and well maintained. My apartment was remodeled when I moved in, there was a leasing deal at the time, and parking was included with the unit, which was a big plus. The building is actively being improved -- they're currently painting the exterior, recently upgraded to new laundry machines with credit card readers, and installed a new intercom system. Maintenance requests are usually addressed within the week. It's an older building, but it's clear management is investing in upgrades and resident experience.

"Maintenance requests are handled quickly, and management is very responsive and understanding…read more There are no surprise fees, and overall it's great value for the quality of the place.

I have lived here for over 10 years. The front door staff are so cool and friendly and they are so…read moreawesome with packages. I feel so safe living here and there is usually plenty of street parking when my friends come to visit. The units are much better quality in construction and design, in my opinion, compared to infinity tower. The units are so well appointed and the quality and comfort is obvious. AC/heating is so nice. I find this building to be just the perfect size, not too big and not too small. I love my neighbors and we get together for building parties, often in the theater, the gym, the roof deck or whatever. Everyone is super friendly and the building has fantastic, high quality amenities, that all the other new buildings have, with significantly less HOA dues. The pool is beautiful and so much nicer than the infinity pool. You get your own parking spot and storage space. The building is the best value for the money and you can't beat it's access to the east bay, south bay, airport or other parts of the bay area. I truly love this building and the people who live here.

elevator out of service every few weeks, no recompense offered to residents on the higher floors.read more

Awesome place to live!…read more Convenient to the ferry building, downtown, AT&T park, the Fidi & pretty much everything else cool in the city!

Shhhhh....dont tell crazy people but I live here! It's in a great location and they do a really…read moregood job of maintaining this place. I swear the carpet cleaning people clean the hallways more than I shower. I walked to the trashchute w/o any shoes and I felt a-ok. The security people are nice and even asked me if my bike was ok when they noticed that it hadnt been in it's usual spot for a while. I'm in our tiny studio right now looking at our painted walls and I can definitely say that I feel at home.

Annemarie should be fired for how poorly she manages this building. She's rarely on-site even…read morethough she's paid by the owners to be there 40 hours a week. Why we're paying her over $100k a year is beyond me. She's lazy as she rolli polli around, she's a liar and she's incompetent. Packages are stolen daily and she still hasn't done anything about it. She'll make up stories abt how she was somewhere else working when she gets caught sleeping on the job. Rumor is that she has a second gig elsewhere but management MRM obviously doesn't care since we as owners pay her salary. Clown city right here. Talk abt a failed DEI hire.

The location is great, but not the building and HOA management, there are many other apartment…read morebuildings nearby to try instead Packages get stolen constantly, expect to receive only 1/2 of your deliveries The association has a video camera and said they have caught people jumping the gates and stealing packages on film but can do nothing about it, and even deep in the building it looks like people that live here steal packages too The fire alarm in the building also went off in the middle of the night about once a week for a couple of month straight and they did nothing about it

Lived here for about a year now. Overall, I really enjoy it. I love high-rise living as it feels…read morevery safe. My previous home (a standalone house) was broken into when it was empty, it's insanely creepy to know people walk around your safe space and rifled through your stuff. The front desk and valet staff are friendly and on top of things. The amenities are really nice, especially the lounge on tower 2. Other residents are friendly and considerate, and there's lots of cute doggos around to stare at. The office regularly plans fun social events with drinks and food. I'm quite happy here. Some minor dislikes: driving to or from here can be a huge nightmare during peak traffic times, and whenever there's a Giants game, which seems to be pretty darn often. Also, some residents CONSTANTLY and LOUDLY use the shared spaces as their personal work space, talking for hours during Zoom meetings and forcing everyone around to listen to how their clients are being jerks. It's fine if it's a one off thing, but I see the same people doing it over and over, which seems unfair. I wish management makes it clear that those spaces are not their private offices.

Downhill spiral ever since Terrence entered the HOA. This building was historically a hidden gem in…read morethe city, but with Terrence it's completely spiraled into uncontrolled incompetence with better service at a Motel 6. Integrity, basic common sense, and organization are all at issue with his management and truly have prevented the building from appreciating in value as much as those surrounding it. The valets he swapped in the building after more than a decade now regularly crash and scratch residents' cars, the staffing is at an all time low (think unable to get your packages at any time vs. the historical norm and a grossly abandoned front desk--again, not an issue the building ever had until Terrence), and the maintenance people will enter units without any phone call, doorbell, or knock using their master keys which has caused numerous security concerns across residents. A subset of owners are considering litigation given the HOA's ignorance and sustaining of Terrence and his team. It's extremely heartbreaking as the bones are good--it's truly the lack of integrity of the Terrence management that's spun this building and it's property values down so low.

The Team at The Infinity is so STRONG. That includes, Anthony, Nelson, Fei, and Kim to name a few!…read more A special shout-out to Gary, who always puts a smile on my face, none the less everyone that walks through our doors. Gary, Thank You for going above and beyond everyday for us!!! Without asking, packages are available for pick up, important messages are relayed, and residents are fully taken care of! Personalities radiate throughout the 4 buildings. Located in the Rincon Hill neighborhood of San Francisco, and walking distance to the Embarcadero w/ views of the Bay Bridge, The Infinity makes home feel that much better.

Great place to live as SOMA is getting more and more stores, restaurants, and lounges that are not…read morejust for the corporate crowd (i.e. over-priced boring food with cheap alcohol)! I love its proximity to the Embarcadero where there are no cars and Ferry Building for the most amazing farmer's market and produce (when you can't make it to the actual market on Tuesday, Thursdays and Sats) and to AT&T ballpark without being to close to the drunkards and rowdiness that ensues. The parking near ATT is horrendous during baseball season. My fave part is that Prospect is just downstairs. this place i swear should get a Michelin but i'm ok it doesn't cuz I can get in most of the time!! If you're looking to live there, here's the lowdown on the units: Units A and B are North and N-East facing, C&D are East and SE facing, and E is south-facing. Views go from city views to water to south or ballpark views. Units F-H are West facing from FiDi to south west facing. The higher floors are basically corner units with one or two duplexes (A & E). If you're looking to buy, think about whether you want the sun as it rises or sets, and if you prefer views of the hills of I want to say Twin Peaks, the water views, Ball Park, or some part of the Bay Bridge. One plus is that w the Bay bridge Lightshow and Infinity situated north of it, the show is great. On New Year's eve, you get front row seats at the fireworks too. There's a mix of people living there, ranging from bachelors to young couples, young families and more and more empty nesters living in their dream city home. events have been catering to all of the above so can be a home to grow into. I like the fact it's not a valet building and you get a deeded spot, which some people rent out. The downside is that there are very few parking spots o the street that are not metered. Makes visitors not want to come. Overall, if there's an issue the office will do their best to address it. In the next few years, I hear Folsom will be a Blvd with more shops from 2nd ST to the water...I think that's great news!

My husband and I have been living at Grosvenor for about 6 years. We love it here and don't see us…read moremoving any time soon. First off, the location is incredible! We walk to Polk (almost daily), Union, even Fillmore, North Beach and Union Square from here. It's a nicer part of SF, so we feel safe (even when we're out really late - unlike other parts of town). Other perks on the location is that it's easy to find and public transport is good for when friends come over. If you're a cyclist, it's great because we're right off of the Polk bike-lane which is our main thoroughfare. There's plenty of parking in the building (for rent). Street parking can be rough. I'd encourage anyone with a car to get a parking spot. The building has good amenities. The gym is equipped with new machines - great for when I was training for multiple half-marathons and relays. The spa area is nice with a jacuzzi and a dry sauna. There's even an available meeting room with a book exchange area. The laundry room has 5 washers and 5 dryers. Even during peak times, it's not so bad. Mailboxes are secure and relatively large. Large packages are left inside the lobby and I don't think that's ever been a problem. There are surveillance cameras through out the building so that's helpful when we have the occasional issue (the worst that happens is petty theft - mostly in the garages). The whole building has double paned windows, which is great since we're on Franklin & Broadway which can be noisy (but muffled out with the new windows). The common areas are kept very clean! The building allows dogs, but they're never a problem (in terms of being messy... it's usually peeps who leave a little trash around). The building offers recycling AND compost, which is awesome. Management is incredible. The manager is here on location and is very quick to resolve issues. I could not ask for more! We love living here! The only reason why I didn't give a 5th star is simply because the unit and the building in general are not exactly luxe, but we're not paying $5k/month either, so we're not complaining. The outside of the building was redone a few years back and it looks great. Some of the common inside areas were recently redone and they look good. Oh, and they decorate for the holidays. That's a nice touch. Overall, it's a great place to live!

I would suggest disregarding entirely all of the past positive reviews of this building…read more Unfortunately the Grosvenor Atrium was recently acquired by the Brick & Timber group. The results have been a disaster. The building is no longer routinely cleaned and is filthy. Maintenance issues are addressed with seemingly no sense of urgency. (No building intercom for over a month, Really?) It's pretty obvious that the new owners just don't care. As a long time resident, I'm disgusted by what has happened to what used to be a great building to live in.

I bought a place here in 2009 and absolutely love it. While the neighborhood might have a bit of…read moregrit to it there are so many great restaurants nearby, including the one right in the building, as well as walking distance to everything. This neighborhood is transforming fast too! One of the things that attracted me to this place besides the absolutely stunning view from the 21st floor were all the luxury amenities and great staff who help keep it looking great.

Attended a white party that my friend Amy was throwing. The place is amazing. I really love the…read moreclub level, perfect for throwing a party whether it's day time or night time. Also another thing I like is they have parking available for guests, $1 an hour not bad.