Downhill spiral ever since Terrence entered the HOA. This building was historically a hidden gem in…read morethe city, but with Terrence it's completely spiraled into uncontrolled incompetence with better service at a Motel 6. Integrity, basic common sense, and organization are all at issue with his management and truly have prevented the building from appreciating in value as much as those surrounding it. The valets he swapped in the building after more than a decade now regularly crash and scratch residents' cars, the staffing is at an all time low (think unable to get your packages at any time vs. the historical norm and a grossly abandoned front desk--again, not an issue the building ever had until Terrence), and the maintenance people will enter units without any phone call, doorbell, or knock using their master keys which has caused numerous security concerns across residents. A subset of owners are considering litigation given the HOA's ignorance and sustaining of Terrence and his team. It's extremely heartbreaking as the bones are good--it's truly the lack of integrity of the Terrence management that's spun this building and it's property values down so low.

Lived here for about a year now. Overall, I really enjoy it. I love high-rise living as it feels…read morevery safe. My previous home (a standalone house) was broken into when it was empty, it's insanely creepy to know people walk around your safe space and rifled through your stuff. The front desk and valet staff are friendly and on top of things. The amenities are really nice, especially the lounge on tower 2. Other residents are friendly and considerate, and there's lots of cute doggos around to stare at. The office regularly plans fun social events with drinks and food. I'm quite happy here. Some minor dislikes: driving to or from here can be a huge nightmare during peak traffic times, and whenever there's a Giants game, which seems to be pretty darn often. Also, some residents CONSTANTLY and LOUDLY use the shared spaces as their personal work space, talking for hours during Zoom meetings and forcing everyone around to listen to how their clients are being jerks. It's fine if it's a one off thing, but I see the same people doing it over and over, which seems unfair. I wish management makes it clear that those spaces are not their private offices.

Where to start?!…read more Well I lived in this building for 2 years. At first we started off great, no complaints with management. I moved into my apartment with a simple roommate change form and thought I'd living there happily ever after. I paid a $500 security deposit and soaked in all the amenities: the beautiful rooftop, the socials* the free gym and the overall location (10 min walk to Trader Joes and 15 min walk to financial district/my office). Fast forward a few months go by, management turns over like crazy. Literally could not keep track of who was who and it was frustrating. Problems started: - They changed billing systems for auto rent pay and somehow I got rent taken out of my bank account twice (they didn't even apologize and blamed the software system that does the payment) - Every few weeks they would write letters to us asking us who are the tenants, whats your cell phone number, emergency contact etc. Yet, when my friend would send emails to me that were sent from the building, I wasn't even on the email list! - Rents go up but the prices are just insanely expensive and it's inflated. The amenities are not really worth it at the end of the day My boyfriend and I wanted to move in and so the horrendous process of moving out began. My roommate and I got screwed because somewhere in the lease signing process the manager at the time did not allow us to sign the page that had inspections so we were told now it was our responsibility to take on the condition of the apartment which hadn't been officially inspected since 2 years prior to us moving in? Hmmmm. So we give the 30 days notice, I reserve the elevator according to all the freaking protocol and the day I have hired my movers and packed up everything, the manager basically forgot about it and lent the elevator to someone else who had not reserved it and parked right outside of the building taking up the spot which my movers could not manuever into. I was furious. "Pre-inspection" comes and of course, they also forgot about this. So we got a scribbled piece of paper FORCING us to pay some $350 cleaning fee and carpet cleaning/painting etc. Fine. We said we'd do that. We just wanted to move out and be done with The Pinnacle and their terrible management. Then...we get hit with the actual total inspection bill and they tack on an extra $900 for refinishing the floor?????????? Are you effing kidding me with this?????? My roommate and I lived there for 2 years, no pets, no stains, no floor boards missing, we kept an Asian household and took off our shoes each time we entered (no joke). We have pictures of the floor in the condition when we left and it's perfectly fine. Fast forward, now we escalate this to the actual management company and get in touch with a VP, who was a decent human and took the $900 charge off. We didn't security back. I've rented for 10 years, never happened to me. BEWARE THEY WILL TRY TO SQUEEZE EVERY LAST DOLLAR OUT OF YOU AND THEN SURPRISE YOU WITH MORE BILLS AND EXPENSES WHEN YOU THOUGHT IT WAS FINALLY OVER. NIGHTMARE. I actually considered contacting the renters union of San Francisco to deal with this situation. Sidenote: the only positive living here was getting to meet some nice neighbors and friends. * I actually met some really great friends during one of the meet and greets...still keep in touch even though I have moved out.

roaches and outrageously high rent that's not worth what you get. building is super old.read more

I've been comparing a few buildings and this one stood out for the overall experience. Even walking…read morein, it felt clean, secure, and well managed. Staff was friendly and professional, and the building has that modern luxury vibe without feeling cold. What I liked most was the sense that day-to-day operations are actually handled well, not just fancy marketing. If you're looking for an upscale building with strong service and a polished environment, I'd recommend adding it to your tour list. The floor plans are large and the rent is not a bank breaker

I toured this building while apartment hunting and left genuinely impressed. First thing I noticed…read morewas how clean and put-together everything felt - lobby, elevators, hallways, all of it. The front desk team was friendly and on top of things. The tour w/ Katherine smooth and professional. What stood out most was the overall "managed well" vibe - it feels secure, the common areas looked consistently maintained, and staff seemed like they actually communicate with each other. If you're looking for a luxury apartment with good service and a polished experience from the moment you walk in, this one is worth checking out.

I'd like to give a glowing review to Kristin Haltom, who works as part of the building management…read moreteam at 500 Folsom. Kristin has repeatedly gone above and beyond to help me out and is courteous and professional. It's clear that she cares about the happiness and concerns of the residents and regularly communicates our feedback to management - which has resulted in improvements on multiple occasions. Give this lady a promotion and raise!

I've been a resident at 500 Folsom since July, and there are a lot of things I like about the…read morebuilding. The location is great, with easy access to the Ferry Building, the Embarcadero, restaurants, shops, and public transit. My apartment has great views, the amenities are decent, and the building is generally clean and well maintained. The concierge staff has been nice, and maintenance is very responsive. When I submit a request, they often come the same day or by the next day, which I appreciate. One smaller issue is the bathtub. It is basically decorative: very small and not really usable for an adult who wants to take a bath. The biggest issue by far is the package system. The building uses HelloPackage, but it depends on delivery drivers following a process they are clearly not prepared or expected to follow. In practice, packages are often left on a large shelf with dozens of other packages, sometimes 50 or more, and residents have to search through everything one by one. Other times, drivers skip the system entirely and leave packages on the floor. Access to the package room is also frustrating. Residents do not always receive the required code, so you have to ask the concierge or leasing office. It feels like security theater: the building already has cameras and fob access, and people can still tailgate into the room. It adds inconvenience without solving the real issue. I often go downstairs expecting to pick up a package and either cannot find it or spend 20 minutes searching. Karl from the leasing staff has gone out of his way to help, including texting me pictures showing where packages are located, and I really appreciate that. But the fact that this is necessary shows how broken the system is. I have complained multiple times and spoken with other residents who are also unhappy, but nothing has changed. The leasing office tends to blame drivers, but the real issue is choosing a system that relies on third-party delivery drivers complying with a process they have no obligation to follow. Overall, 500 Folsom has a great location, nice staff, good views, and a clean building. But the package situation is the worst part of living here. If reliable package delivery is important to you, especially for Amazon or next-day deliveries, this building may not be the right fit.

I left my driver's license with their front desk at Lumina, and when I returned just two hours…read morelater, they told me it was gone -- no apology, no explanation. Because of this negligence, I lost three full days of income doing delivery work (Uber, DoorDash, Instacart) and had to spend time and money replacing my ID. To make it worse, even with a paper replacement from the DMV, I was blocked from working with age-restricted items like alcohol or some medications. That meant even more lost income -- and they didn't lift a finger to help, explain, or take responsibility. Zero ownership. Zero compensation. Zero care. This is how they treat people.

It's shocking to see the negative reviews regarding Lumina because this building is by far one of…read morethe BEST in the city - from their phenomenal amenities to their notch staff members, this is been one of my favorite buildings to live in. I cannot say enough amazing things about the staff at the front desk, they are friendly, helpful and personable. Security is great as well and they always call anytime someone is visiting to make sure there are no non-permitted people in the building. The amenities include an indoor pool, rock climbing wall, indoor movie theater, roof top bbq, 5-star gym and even a dog grooming room (you can book it and it has all the supplies to groom your dog). On top of all that, the building is constantly putting on fun events for the residents (wine tasting, holiday markets, cooking classes, game nights) and kid-friendly events as well for the little ones (cookie decorating, events for every holiday). Also (I could truly go on forever) there is valet parking and a food market + pet market downstairs. What more could you ask for?

Very pleasant apartments with outstanding facilities and super friendly and helpful staff. They…read morereally are concerned with the people that live there. It's in a very nice neighborhood. The neighbors are friendly and it's nice and quiet. People are extremely polite and considerate and conscientious of everyone.

Meyer family and all employees are keeper ! I have never be in an apartment so safe, clean and full…read morewith helpful caring people. I love my home !

My husband and I absolutely love this building, its staff, and the neighborhood. We were looking…read morefor an apartment home where we could raise our newborn and are so happy we found this one. We are transplants from NYC/LA and toured nearly every rental building in the Rincon Hill area before choosing 340 Fremont. Without a doubt, this is the nicest building with the best views, reliable and fast elevators, the best staff, live and incredible leasing agents and property managers (Benjie, Alexa and Rich are the best!! As opposed to frustrating and unhelpful AI ones found at other properties), and a well built and maintained interior with efficient maintenance staff (Alvin somehow is everywhere at once and so quick and skilled!). We love having a monitored package room, secure garage, large outdoor dog run, beautiful resident lounge with a well equipped gym, and 24/7 concierge. Denaida, Theo, Rudy, Matt, Ruth and others at the front desk feel like family after just a few months of living here. The noise from the traffic and bridge is minimal white noise at worst, and is to be expected for living in this area. We toured other buildings with bad windows where the noise was actually bothersome - that is not the case here! We love this neighborhood and its proximity to everything. It's very safe, there are always people out with their dogs and babies, and there are neighborhood events going on all around us. Overall, a great experience!

I stayed here for a month and served as my corporate housing. My unit is a furnished one bedroom…read moreand my experience here is nothing but pleasant! The view in my unit is absolutely gorgeous - seeing bay bridge everyday is fantastic! The sunrise view while having breakfast is also to die for! Elevators are fast, easy disposal process and got no issues with receiving packages and mails. I feel safe in this apartment. I also love that it has a peaceful and quiet vibe - people are nice and I particularly appreciate Alexa who's been really helpful and friendly throughout my stay. I wont think twice on staying here if my budget can afford. Will recommend this place to anyone who wants to live in SF and especially those who works in the financial district

Lived here from Dec 2023-May 2025, really enjoyed the apartment and its location right on Market,…read morewhere I was close to pretty much everything. Marlene is amazing and made sure to address any issues I had, would have stayed here longer if not for a cross country move

Pro (not plural): 1/ CLOSENESS to Bart. And the mall, I…read moreguess (not for me, but if you like shopping at Nordstroms I'll admit it's convenient for that). Cons (so, so many): 1/ ABSOLUTELY NO AMENITIES, you're not getting anything you'd expect from current complexes: - no gym/workout amenities - no social amenities (lounges, etc) - no amenities for children (no play areas) - no amenities for pets (no pet park, no bathing area... hope your dog likes doing their business on busy Tenderloin streets) 2/ LOUD, CONSTANT NOISE: - drummers & skateboarders are always right outside window - you do NOT get used to it, and it wears on you - Bart plays loud music from speakers starting at 5am 3/ NO FRONT DESK OR ANY ON-SITE STAFF: - packages WILL get stolen, regularly: delivery folks will leave your package on the lobby floor, and given no front desk anyone can wander in and take it - food pick up sucks: no place to drop off stuff, and given the busy street you have to perfectly time the pickup yourself (good luck!) 4/ GROSSLY HOT units: - almost all units face the hot, southern sun, and those big windows allow in lots of heat while only opening a few inches and letting in NO breeze - no private balcony/patios available for most units. the only shared patio on 7th floor is small, dirty, and perpetually shaded, so you won't want to spend any time here - no ceiling fans/any heat mitigation 5/ ELEVATORS BREAK ALL THE TIME: - only two elevators for ALL residents & freight, w/regular bottlenecks as one elevator is taken out of service for moving, maintenance, etc - both elevators have broken down multiple times recently, very often only one will be working at a given time (hopefully no one is moving!) 6/ EXPENSIVE ENERGY & UTILITIES: - Setup here means higher fixed costs (which management WILL pass on to you). You will probably save over $100 on just utilities in a different location. - high ceilings will 2x your energy/electric costs, so factor that into your rent cost. 7/ DYSTOPIAN, UGLY AREA (esp nowadays): - the ONLY entrance is on Cyril Magnin St (NOT Powell)-- and it's a busy, dirty side street/alley - garbage, vomit, other disgusting stuff is strewn outside the front door ALL THE TIME - since covid all the nice "local" restaurants & places have closed down, leaving only a smattering of big, boring retail-- and given wfh increase there's no longer any value in this location noawadys 8/ DELIVERY SUCKS HERE: - there's no accommodation for delivery drivers like modern complexes - the (remaining) business (AT&T, Burger King) put their trash outside daily (so you'll wake up & come back home to your entire street littered with burger wrappers & AT&T shit) - the hotels on the block (Parc 55 & Axiom) will take up any remaining space for "valet" parking (so also enjoy dodging a bunch of confused tourists to get to your front door). - no on-site parking, garage, or any good parking options within blocks. God help you if you have a car (thankfully I don't anymore) 9/ CONSTANT CONSTRUCTION (that doesn't benefit you): - the latest building managers hoped to convert the apartments to condos (but failed because this area sucks for a buyer)-- so you'll have to deal with constant construction/busy elevators/lots of banging, since they're not finished with the full plans 10/ EXPENSIVE, UNJUSTIFIED RENT: - you will pay more for a comparable unit here than anywhere else. The current "studio lofts" are priced the same or more expensive than 1-bedrooms elsewhere-- Don't fall for the "loft" language! 11/ POOR PROPERTY MANAGEMENT: - this got worse here with each new owner, and the current management (Woodmont Real Estate) is the worst by FAR, providing no amenities for residents, and having a glib stick up their asses when it comes to resident concerns & satisfaction. Despite this imbalance of pros v cons, current management believes they are entitled to the max rent increases they can legally get... But as I've outlined there's no justification for these rents with so many comparable complexes with far better amenities & services at better prices (and even if it's more expensive you'll could still end up saving money just from not having your packages stolen every week). Do the research, stop by and see how dirty and uncared for are the building & outside area. The older, positive reviews here are valid-- I've been here for 10 years and this used to be a nice, convenient & respectable place to call home. But things have dramatically changed for the worse in the past years, and current management does NOT respect their residents here. I absolutely CAN NOT RECOMMEND the Lofts for anyone, any more-- and lol, if you're thinking about purchasing one of these "condos", run away as fast as you can. There will be no returns here for the next 20+ years at least.