I lived at this complex for several years. The unit I had was on the back of the building across…read morefrom the Clubhouse. There was very little noise and the 2br unit was under 400 dollars. With a police officer living onsite I felt very safe, which is important for a woman living alone. Management was friendly and helpful.

I have lived in this complex twice and both times I had very good experiences. These are very…read moreaffordable apartments; that being said, they are not luxury apartments, but they are kept up pretty well. Surprisingly, they are fairly soundproof, as well. I've always had good, quiet neighbors and always felt safe living here. A nice benefit is the option for a short stay; it's rare to find a lease that begins with 6 months. It is also convenient to both Maryville and Knoxville and is within minutes of shopping centers. This complex does include a small gym and an outdoor pool, which the kids love. There are on-site laundry facilities and it is only a 1/2 mile from a laundromat. The ladies in the office are very friendly and helpful. I would definitely recommend this complex to anyone needing affordable housing.

I love the fact that this property is so close to everything in Alcoa/Maryville. you can really…read moretell that the staff cares about the residents and the community.

Property is always clean. I love the coffee bar and convenience of the gym. I love how the staff is…read morealways friendly and welcoming to any issues or concerns I may have. I've spent many evenings chilling poolside with a nice book in a comfy cabana. Just renewed no future plans on leaving it's perfect for me

Look I can update to 2 stars because Callie and Brett underestimated me and I started a chain…read morereaction with giving out Monica's info who is absolutely the sweetest regional manager and the trash got taken out. I sure hope Layken and Courtney clean up what Callie and Brett left behind. I wish this property the best.

I lived at this location for 3 years. When I first arrived, everything seemed to be good…read more Everything was nice and clean and staff was friendly. I won't go into too much detail about most of that time as it was just a few little things. The main reason for writing this review is to let others know of the dishonesty of this business and to protect yourselves vigorously by keeping detailed records of every interaction with them. It will not matter that they were aware of the situation or not as they never note accounts after being asked to and decide to have selective memory at a moments' notice. Back in early May of 2024, there was a fire that occurred in one of the apartments that were in my building (I want to apologize to the tenants for having to bring this up, complaint about the company requires it). The sprinkler systems went off and thoroughly soaked that apartment. The water from the sprinkler system flooded the downstairs apartments adjacent to it. I had a one bedroom studio apartment that was on the second floor but the staircase led down to the first story where my front door was. Water was running out from underneath my staircase and out my front door. I had emergency personnel tell me that they were required to enter my apartment and check the second floor to ensure no damage was taking place. Long story short, the emergency personnel tracked dirt and grime up and down my staircase. When the manager and assistant property manager both showed up, they had a dehumidifier delivered to pull up all the water which I had to personally empty for over a week. During that conversation, the stairs were discussed and let them know then that the stairs should not be responsibility, to which they agreed. I asked them to note my file (my fault for not looking over their shoulder to make sure they did their job) and thought this was a done deal. When I moved out, they came back and charged my for the staircase. I argued with them but they chose to have selective memory about the situation and charged me anyway. This is the deception I am referring to as I should not have been charged for the staircase. It's not about the money, it is about the deception. Do not trust these people ever, no matter how nice they seem to be. The very people I was speaking with were the very same people that were there for the conversation but suddenly had selective memory and told me to show my proof. The proof was in their heads the whole time because they were there.

The management at The Reserve is nothing short of outstanding. Blake in the front office will help…read moreyou with any problem you have. It is truly a great place to live, and Blake takes care of any issue!

So, a few weeks back, I made a review about this place. I moved here back in July and 5 weeks ago,…read morewe had a water leak. I reported it and to this day, there's been nothing done about it. The property director / manager Lacy came and wrote down almost 2 pages of things that she found and said: we will get right on this and start working. And to this day, nothing has been done to this place. Paying almost $2k a month for an apartment that isn't worth this astronomical amount of money with all these defects is asinine. Talking to the neighbor right next to me a couple days ago and they also have leaks that haven't been addressed neither. This weekend, we had some new people move in above us. They were up on Saturday night until after 1 am moving furniture around and we've reported them being so loud but nothing is being done about it. During the day, their small child is constantly running. Why complain ? Because I work the graveyard shift and I need to be able to sleep but with the child running and the lady constantly walking around you can't sleep. So today, I call and I get Shelby on the phone. I invited her to come to my apartment to hear what I'm dealing with, to only be told, Sir, I can call but there's really nothing that I can do about a minor child that won't quit running. I call tell them that they're loud but it isn't quite time. It's daylight, and I can't make them do nothing about their child. She didn't want to come listen to what I was saying, just like they don't want to address any other issues. They don't want to fix a single thing. But they're full of reasons and excuses. People outside smoking pot, women talking about their traffic and how much money that they're making tonight. Yes, women making money off men in an apartment community. I have video after video of the noise that I am enduring and it's infuriating that this place expects almost $2k per month to not sleep during the day (when I need to be sleeping) and have a community director (Lacy) and whatever Shelby is here, simply not care about their tenants. I spent last week at a friends house just so I could sleep, but it shouldn't be this way. I should be able to stay in what should be my home, my apartment. This place is horrendous!!! So, if you're reading this review, I implore you, choose somewhere else to live !!! Don't throw your money away on The Reserve and High Mark Properties. I shared just a few pics but I have more and I have videos. Just trying to decide should I post more of them. I am an irritated tenant to say the least.

Well first off this place is amazing for me considering where I came from before I moved to…read moreCamellia Trace Apartment complex, furthermore the staff is extremely professional in all areas and have dealt with the issues that I've had in a timely manner and have also been very helpful in handling personal matters dealing with my apartment. I also must say that this bad review I read is just a bunch of nonsense to be honest with you and doesn't reflect on what I've experienced since I've been here for almost a year now and plan on staying here until I purchase my own home one day. So to whom ever may read this or whom ever it may concern don't believe everything you read folks!!

The apartments are beautiful and the ladies in the office are patient and responsive. We had two…read moremaintenance issues and both were handled professionally and quickly with above and beyond service. Your apartment is your home, and it shouldn't be difficult to live in one. I have lived in several states and many different communities and this is by far the best on all counts. Thank you to the whole team for making our transition to TN smooth and uncomplicated!

Morgan really took good care of us! We look forward to living here! Hopefully this fall,read more

We meet with morgan she was very professional explained everything gave us the tour.this is a great…read moreplace we move in on Wednesday.

I've lived at Broadway Towers for 6 yrs. In the past, I loved it here. I am thankful to have an…read moreapt. that enables me to financially afford to live on my own. I am 65, physically disabled and glad to have a place that allows me to be self-sufificant. I was a single mom of two boys (grown now). One of my sons is in the military, a doctor at Walter Reed in Washington DC. In the past,before my disabilty, I did a lot of volunteer work in our community. I feel that I gave back to my community while I could, so I feel it is only right, that I deserve a clean place to live. In the past year, there has been an obvious decline in cleanliness at Broadway Towers. Many visitors of mine comment on this. In the past, I wasn't embarrassed to have company but now I. One example of this decline is the disgusting state of stained and dirty hallways on our floors, dirty floors on the elevators, etc. Many residents feel the same as me. We would like a clean place to live. I have written twice to MHA about this problem but have been totally ignored. I didn't even have the courtesy of getting a response so I decided to voice my complaint to you. Thanks for listening. Waiting for a response. Thank you. Susan E. Creighton. Broadway Towers apt.906. 37801 Email ad. windchimesmom@yahoo.com. #(865)977-1293

This is the worst apartment i have ever lived in. The only reason we still live here is because the…read morerent is so cheap. We are in the second stonetree property, Creekside. Ever since we moved in it has been like pulling teeth to get anything repaired and it seems like nothing has been taken care of and maintained for years because something is constantly breaking. The owner should feel completely ripped off because the apartment manager spends most of his day on the phone trying to explain to someone how the state of disrepair the bulidings are in are not his fault. The night after we moved in the hot water tank broke so we had no hot water. a week later the air started leaking water all over the floor of the utility closet. Both times the maintenance line was busy, the voicemail full or when he answered he acted ****** and annoyed that we dared to call about a repair.The carpets are stained, worn and frayed. We found out after we signed our lease that we would be paying $30 a month extra for what they labelled as a patio but, was actually a broken chunk of concrete which only a quarter of what should have been the patio was intact. There were no screens in the windows when we moved in so when we found out that our heating and air unit smelled like smoke and was blowing dirty, unfiltered air through out our apartment we had to use the windows without screens for 2 weeks before they brought screens over that didn't actually fit the windows. There is paint smeared and splattered all over the floors and carpet and over the edge of the trim so it looks like nobody who has ever worked on the apartment cares about their work. The parking lot is in such disrepair that you have to weave back and forth up the drive way to keep from blowing out a tire. The air unit was installed in such a shoddy manner that there is no duct work in any of the walls or ceilings. The warm or cool air is just blown through the walls and ceiling. The coin operated laundry room has one washer and one dryer for the entire building of 8 units. When we moved in, the dryer had been broken for 6 weeks and it took another 2 weeks for it to be running again. And the dryer still doesn't actually, fully dry a medium to large load of clothes. Then we found out from another tenant that most of the other buildings dryers don't work at all. When we called about our drain on our bath tub being broken weeks ago (which was never acknowledged)it was on a friday and they said they couldn't fix it til monday but, this morning, a saturday, the maintenance crew woke us up at 8:30am when they started ripping up the carpets in the apartments directly over our heads. There have been other instances of them making ridiculous ammounts of construction noise and they have never given a notice about impending repairs. While i'm sure it's not required it would be halfway courteous to alert tenants to something that may wake the up early or disturb their sleeping baby. We would never have moved here if we had known it would be like this. and would never move here again.