Owner was extremely hostile when I just asked if he offered cash back with a purchase. He kept asking where I was from and telling me that I was crazy. Very bizarre experience which escalated very quickly. read more

This man also yelled at me extremely rude just for parking next to the gas station , he had no customers around such a joke DONT go here !!! read more

Bridgeway Gas - Gas Stations Near Me - Sausalito, California

Go elsewhere. They offer propane tank replacement, so I brought by empty tank (I live close by) only to be told there would be a $20 surcharge for a total of $50 - which is straight up B.S. if you are returning an empty tank. Drove 7 minutes to Ace Hardware - no muss, no fuss. Returned the tank and no surcharges - as it should be. Based on my review and others, think twice before stopping here. I would give this place zero stars if Yelp allowed it. read more

Definitely could have been better. While my cousin was filling the gas tank, he noticed we had a tire that appeared low in pressure. We pulled out the air gauge in the glove box, checked the tire and yep, we have a slightly low pressure tire. So, we went looking for the on-site air hose that's supposed to be here. We found no air hose here. No free air and water for auto purposes is in violation of California Law Business & Professions CODE CH 14.5, which requires to "PROVIDE FREE AIR AND WATER FOR AUTO PURPOSES." This business had another violation of California Law Business & Professions CODE CH 14.5 as the required sign was missing which is required to be there stating "Every station shall display at a conspicuous place on at or near the dispensing apparatus at least one clearly visible sign which shall read: "CA LAW REQUIRES THIS STATION PROVIDE FREE AIR AND WATER FOR AUTO PURPOSES TO CUSTOMERS WHO BUY MOTOR VEHICLE FUEL. IF YOU HAVE A COMPLAINT NOTIFY THE STATION ATTENDANT AND/OR CALL THIS TOLL-FREE TELEPHONE # 1 (800) ...." sign shall meet the requirements of Sec 13473 13474 with regard to letter size and contrast." If you don't take care of your customers, someone else will. Are you chasing your customers away for lack of customer service? You cannot separate customer service from the bottom line. With so many people competing for business, with today's scarcity of cash, them's that has the gold makes the rules, and customers are all business' gold, so the only ones who will survive this economic downturn are those who know how to give excellent customer service. Studies show repeatedly that a typical dissatisfied customer will tell 6-10 people about the problem. A typical satisfied customer will tell 1-2 people. It costs 6x more to attract a new customer than it does to keep an old one. Of those customers who stop doing business with you 68% do so because of an attitude of indifference by the company or a specific individual. About 7-10 complaining customers will do business with you again if you resolve the complaint in their favour. If you resolve a complaint on the spot, 95% of your customers will do business with you again. How can any business afford to ignore these statistics? As a business owner you stand to lose a lot of money and inevitably your business if you ignore these statistics. As an employee you stand to lose your job if you don't pay attention to your customer's needs. Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get customers to come back, your business won't be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue. read more

Overpriced gas with horrible customer service. What's not to dislike? (*** warning to out of town visitors - stay away - as all of us locals know to do - instead head down the street to Shell station for reasonably priced gas and good customer service ***) read more

It's Jan 2015...most of America is charging $2-2.80 a gallon. Independents are usually a bit cheaper...but this place is still selling gas for well above $4...wtf!?!?! There is a Shell station a quarter mile away that sells gas for about $2 less per gallon. Unless you're a filthy Rich Marinite, and there are a lot of you, skip this BS and go it Shell instead read more

Bridgeway Gas - $4.79-4.99...wtf? - Gas Stations Near Me - Sausalito, California

Stopped by the side of this gas station so a passenger could use the restroom. He was told there was no restroom. He spotted a cafe nearby and went there. While we were waiting, an elderly man (turned out to be the owner, according to other reviews) came over and yelled at us to leave, telling us it was private property. Tried to explain, and he just yelled that he didn't care and we had to leave now. Now that I've seen the other reviews, I understand the guy is nuts. Please rate this business on Google. No one finds it on Yelp except people who have experienced a run-in with this crazy guy. read more

The I'm assuming owner, just harassed me for sitting in my car before getting gas. YELLED AT ME TO GET OFF HIS PROPERTY. And then after I told him he's being extremely rude, and he could ask me nicer he walked EXTREMELY CLOSE to my car. In a threatening manor. I rolled up my window. And took a picture. He flipped me off and just stood outside my driver side door. DO NOT GO HERE. read more

Bridgeway Gas - This man harassed me for sitting in my car. Yelled at me. Then flipped me off as I drove away. - Gas Stations Near Me - Sausalito, California

Omfg ! Never in my life have I been treated like this. My car broke down in the middle of Bridgeway right in front of this gas station. Three nice guys gave me a push into this station. Went in and gave this guy five bucks. He refused my money ! Yelled at me and waved his hand saying he wouldn't take less than 10 bucks cash THEN when I protested he called me a fucking bitch and told me to get the fuck out . I tried to use my debit card HE TURNED OFF THE PUMP I wish there was a way we could run this guy out of town read more

I was just at this location 30 minutes ago. I only stopped at this gas station as my gas light was on and I was afraid I wouldn't be able to make it to the Arco in Mill Valley (where the gas is a lot more affordable) so I decided to get a small amount of gas to get me to Arco so I could fill my tank at a more affordable price. The owner of this station is a very rude older man. I go inside and ask for $10 worth of gas. He says, "$20 minimum." I didn't expect this so I said, "okay, I'll just pay with my card then..." and I go outside to the pump to pay with my credit card. I swipe my card and put in my card information, put the pump hose in my gas tank and try to pump gas. It doesn't work. The next thing I know, the owner is strolling outside and says, "I shut it off. I don't like cheap people." At first I didn't understand him since I was shocked so I said, "what?" He repeated the same words. I've never experienced such a thing at a gas station. I was shocked so I just said, "okay..." and left. I made it to Arco so I'm glad I didn't give any business to this man. But I'm still shocked that he said that and I wonder what people who don't have a lot of money do when they're stranded at this gas station? It's the only gas station around for miles so it seems like an unfair practice for him to refuse service with this reasoning. I didn't see if there was a sign that stated that they reserve the right to refuse service or if there is a $20 minimum so I don't know, but in any case, I don't think this method will keep his business running. My recommendation is: AVOID THIS PLACE. Edit: I forgot to mention that the owner also asked me where I'm from when he came outside and I said that I'm from around here and he nodded as if that meant the people around here are cheap or something else that's negative. I'm rather insulted. read more

The guy in there is so mean and is price gouging like crazy. I don't recommend this place to anyone stopping for a drink. Starbucks drinks are like $7 and even the Gatorades are like $5. A small bag of Doritos is $2 !! Crazy prices. read more

The owner is so obnoxious it's funny. He is a cranky old man, but as long as you don't take him too seriously, and as long as you don't buy anything, this could be the most entertaining stop in Sausalito. While I was there, he marched out of the office to shoo away some people who'd pulled over in the courtyard to check their phone. The prices of snacks and drinks are outrageous, but more power to him. He thinks they're reasonable, and thinks everyone else in Sausalito is a 'cheap mother-----er'. Don't ruin it for the rest of us and prove him wrong. read more

I had the displeasure of meeting the owner of this gas station the other day. My girlfriend was low on gas so she filled a few gallons. Unfortunately her battery died so I called AAA to bring a new battery and I drove to meet them. As I walked up to the AAA to give my card, the owner was yelling at us to get our vehicles off his property. I explained I was parked in the street but he was continuing to be belligerent. It got so heated I ran out of shit to say and ended up grabbing my crotch Michael Jackson style (a first for me). After reading these other yelp reviews I'm fascinated. Candid camera coming back? Or TikTok superstar in the making? read more

**STAY AWAY*** find another place to stop. The man who is the possibly the owner is dangerous and per the police is very difficult. We stopped to get gas and find a restroom, one of the only places in the area. Purchased our gas and our men went to find restrooms since there were none. As soon as the men left the owner came out and started circling our car. And then when he told us to leave because we were blocking cars he started to tell my friend who was a woman to shut up and get the fuck out of his shop called her a bitch and got in her face like he was gonna get physical with her. All while our men were not around. I had to interfere because he was literally chest to chest with her. Then when the guys came back he still kept on and decided to call the cops probably cause we were darker skin. We stayed to defend ourselves and tell the truth. Even when the cops came they said he was difficult and just kinda appeased us. He has no business licenses posted, he has no air/water for auto cars and clearly a low mental capacity. This business needs to be shut down or they need to change their personnel asap. Bad look for such a pretty city. read more

$6.99 plus .50cents tax for smart water at this old gas station. Ridiculous Pumps are also really slow, and there are no windshield washing stations. read more

Bridgeway Gas - Gas Stations Near Me - Sausalito, California

Why would anyone come here? Prices are sky high. For a while all three grades were $4.99 a gallon, still expensive. From what I hear, the owner got tired of people complaining about high gas prices and his solution to that was to start charging $4.99 a gallon. Basically, pay what he says or hit the road. Owner is extremely rude. read more

Pulled up to top off the tank of my car. Put a few gallons in and walked inside to get a couple snacks. Shop owner complimented my jacket and we laughed at a couple jokes about the cheap Sausalito residents. Paid for my snacks quick and easy and was back on the road in no time. Bottom line: Gas was cheap, food was quick, owner was funny. Will definitely be coming back. read more

Horrible owner if I could give zero stars I would. I was coming from San Francisco yesterday and stopped to get gas. Went in with $15 cash and told me $20 minimum. I proceeded to pump my gas using my card outside. As I was trying to pump, the machine wasn't working and I tried twice. The man was declining my card from inside the store and proceeded to come outside yelling at me for no reason telling me to leave and to go somewhere else and that he doesn't need my money. read more

Not from the area so after filling up my tank i was looking for directions to get food. A man came out claiming to be the owner and told me very harshly to leave. When i tried to explain my situation he told me that he didn't care and that i needed to get off of his property. Even if you're low on fuel find somewhere else. read more

Owner was actually the nicest man I ever met , nice enough for me to give him a wave goodbye with the amount of fingers this review has in stars. read more

Worst gas station in California. No bathroom, crazy owner. I asked about using the bathroom after buying a tank of gas and he starts cussing at me. I cussed back. Stay away. read more

BAD SERVICE !! I went there with baby in the car . The owner was there, I said hello can I have $9 in number 3 thank you and he ask me why I'm in hurry and I said because I have a baby in the car crying and owner told me get out I don't accept $9 only 10 I asked him where said that and he said Im the owner I said that get out of my place now bitch I'm back with $10 and he put me out again he said is his place and he can do and treat people whatever way he wasn't He was very racist and I insult .a lady arrives at a mercedes and goes out to attend her very well like another man who has a Range Rover read more

The cashier was rude as hell for absolutely no reason... then proceeded to not sell a lighter to us because we are 20 not 21 one. What a fucken idiot. read more

I live in town and can confidently tell everyone to NEVER GO HERE! Any positive reviews you see must be from the owners or people they paid to write something nice. The price of their gas is so high, it's practically criminal. And their non-gas items are a rip-off, too. They are crooks. They even charge for air!! $1 for a few mins in a place you can barely park without being on the sidewalk or having to move the cones that block ALL their parking spots! The clerks are mega rude and clearly don't want you there so there is absolutely no reason to go! For non-gas items, there's a 7-eleven with great folks and low prices a half mile north, for gas the shell station one mile (toward the end of town) is much cheaper but otherwise venture a bit more north to the cluster of stations off seminary dr. in Mill Valley/Strawberry area. read more

I feel like I just got mugged. They are charging $6.97 for regular (other yelpers posted pics). The average price for gas in northern California is $3.43. I will never EVER go here again even though it's on my way home from work, FRIENDS DON'T LET FRIENDS GO TO BRIDGEWAY GAS. read more

This place is horrible! Prices are about 80 cent per gallon more than other stations and the people working there are Very Rude and Disrespectful!! There is nothing Sausalito about this station. Further, they refuse to turn their air on which is illegal! CA LAW REQUIRES THAT GAS STATIONS PROVIDE AIR FREE OF CHARGE and NO PURCHASE IS NECESSARY!! Stay away and help tourists to not be ripped off here!! I will also be reporting them to Ca Weights and Measures. If you've been refused free air please do the same. It's a matter of safety for all who share the road!! read more

I got gas here during MLKJr Weekend and it was regretful because the Shell about a mile north was about $2 per gallon cheaper. Drive drive drive! For the savings, take the time. What are these people thinking. 1 star for the insanity of the prices here. read more

If I could I would give zero stars. Extremely rude owner and impolite. You can't question him your concerns. If any questions asked regarding his pricing he'll tell you to "go away" on your face. Lacks basic etiquette. read more

Simply put, I asked the teller if I could get some gas, he then proceeded to say "where are you from" I said I was from the area, he said "that's a shame, no one knows manners around here. I then told him I would not spend my money with him, and he yelled at me to get out. Don't know if he was having a bad day, but that's no way to run a business. read more

Well yelp took down my comment because "rude rude owner" did not give a first hand experience. Well here is the experience. My husband came in here to buy a beverage. When he got his change the owner refused to give him a dollar in quarters. When asked why, the guy said he didn't have to. Terrible customer service and bad attitude. read more

The man at the counter just called me a b***h repeatedly and followed me into a neighboring cafe. He said if I ever parked in his station again that he would deflate my tires. As a woman from Guatemala, where women are not treated so fantastic, this is the first time in the US I have ever felt so intimidated and demeaned. Awful human being. read more

I was running low on fuel (0.4 gallons left) and didn't want to take the risk to run out on the Golden Gate Bridge (no shoulder), so I filled up there. I never look at the prices and use 89 Plus. Fortunately the gas tank of my motorcycle is 2.3 gallons so I spent only about $6 The price today was $4 instead of $2.80 at other places. People said he parks his own cars. Confirmed fact!! He came up to me to tell me not to spill any fuel as he didn't have paper towels. I can't tell if he is just not willing to provide a $0.001 piece of paper or he really ran out (which I doubt based on the number of customers). On the plus side you get classical music instead of video and audio advertisements at chain gas stations... It's really a shame for Sausalito that tourists get ripped off. This leaves a bad impression. read more

I was stuck in traffic for almost 1hr. And almost out of fuel so I exit to this gas station to fill up. I also needed to use the rest room because I was driving for atleast 2hrs... they said no restrooms here! What kind of gas station has no rest rooms? I should have pumped my gas elsewhere and not give them the business if you are not going to accommodate to your customers read more

I went to this gas station since i was running on fumes and it was the closest one. For some reason my card wasn't working so i went to the next pump thinking it was the pump. When i was trying to fill up from there the owner came out and said he was blocking my card because "you're not going to spend the minimum. It'll cost me more money to allow you to do this." Which was odd i was on fumes and had planned on filling up my tank. Im a young hispanic guy and i cant stop but to feel like that could be the reason he didn't think i could afford to put gas in my car? read more

Very rude. We bought 7.00 waters (over 30$ for a couple waters) and gas and they kicked our friend who was waiting for us. They while we put the ice in our ice chest they were staring at us wanting us to leave. read more

Great location in the heart of Sausalito. He is using capitalism to his advantage and if there is demand even with his really high prices, then good for him. BUT What I don't like at all is that he is VERY rude to people. read more

Except for a few shills everyone rates this place as low as possible. They are right its a total rip off!!! I bout $10 worth of gas because their outrageous price made me just get enough to go to a cheaper place (nearby gas was $3 they were near $5 per gallon) and they processed a $150 charge to my credit card. Beware NEVER GO THERE BTW I never post negative reviews but this place deserves an exception. read more

As soon as we pulled up to get gas one of the employees (or owner) came walking up telling us to hurry because he's busy and we need to move along. FYI-there was literally no one on the pump behind us or anyone on the 2 pumps on the other side or on the 2 pumps next to us. Guess this guy doesn't care about customer service. My fiancé told him we'd just go somewhere else then & we left. Won't come back here again at all. read more

At 68 cents more for regular gas, you'd think the guy would be nice. Nope. I was empty, in a ZipCar with a Zip-card which every mom and pop shop takes as payment not to mention all regular gas stations, and this guy refused point blank to even try the card. He then added when I asked him to at least try running it through that "NO ONE TAKES A ZIP GAS CARD" Complete lies, unhelpful, arrogant, entitled. I filled up at the Shell (less than a mile away) with no issues instead. You won't see a cent of my business despite being a local customer. Avoid this place read more

Egregious customer service with no cash and only debit. The cashier was a total cold hearted asshole denying me the right to use cash because the pathetic policy. I'm so done with this stupid place. read more