Awesome. Bao is very helpful. Be aware, it's a first come, first-served process. I was able to get…read morein after what turned out to be a SSD hard drive crash in my laptop. Bao diagnosed, replaced the drive and reinstalled the OS, all within a couple of hours. It's not the most comfortable place to wait--the chairs are just banquet-hall leftovers and the space is small. More of a drop and go kind of place. In my case, I enjoyed seeing the kind of stuff they handle and asking computer questions in between customers. They'll do advice, resales, sell components and equipment or repair jobs. For deep recovery, they referred me out. Bao is very personable and gives a very honest vibe. Pleasant and informative and doesn't over-promise. Will give options at a couple steps if applicable (ie replacement costs, recovery costs). Gave me the option for reinstall Windows 10 or 11, which was nice. The work is reasonably priced--also if you pay cash, you will save 2.75%. They have a variety of ways to pay, including Bit Coin. Parking lot is incredibly small as mentioned--two spaces, with restricted parking around the building. As another reviewer mentioned, park kitty-corner, off Sherman Ave. A

Such a great community resource for the geek in all of us, with all of the used computer parts…read more Also a great place to go if you need repairs but aren't up to the DIY task. I was able to find a replacement power supply to fix my Mom's aging PC.

Chris was very quick to respond to my request for help replacing my fan in my laptop. They offered…read moreto inspect the device to determine the cause of the loudness of the fan. They offered good pricing and efficient service. They came to my house to do the work on my laptop.

These people continue to prove they are a quality business. I had my machine serviced by another…read morerepair place, and they left the job half-done. Just got my machine back from these guys, and the issue it was having is cleared up. Many thanks for solving something others could not! Reasonable $$$, too.

These computer wizards are amazing, fixed two different computers within seconds. I highly…read morerecommend them, very nice and extremely fast. Thanks for the wonderful service, Mike Harrop

Terrible service. I brought in a server that I simply wanted data transferred over to another hard…read moredrive. Waited 2 weeks. No response. I finally called. They got a more important project in their estimation so they bumped me and never bothered to let me know. Then later finished my project and again never bothered to call. Formatted my external hard incorrectly. Assumed I use a PC. So the hard is useless to me as I can't add data to it or remove data from it. So I call again asking them to reformat my hard drive. They said they would get back to me when they figured out how to do it. They never called back. And I will go back. Horrible service!

The only draw back is they have a tiny parking lot. It's easy to miss. This place is awesome. They…read morefixed the problem with my laptop right away. It was a charging issue, even though I had it plugged in at home it wouldn't boot up. They charged it overnight & it booted right up. They would mot accept a dime from me. I will definitely be going back for all future repair needs.

My Dell desktop crashed and I couldn't access my financial data (and had no backup). Yikes! I…read morecalled Remachines and immediately spoke with Boa -- she was amazing! After looking at my CPU, Boa was able to explain my computer's problem in terms I could understand, was patient with my questions, and ultimately restored all my data. Remachines also conveniently accepted my old PC and peripherals for recycling. I would return to Remachines in a flash if I had further computer issues. Thanks, Boa!

I have had very good help from Mad City in the past. BUT, I need help again and called their…read morenumber, which was answered by a lazy guy who really was not interested in providing any service.

Took my ailing equipment in, Tech guy looked at it, said "Hmmn", then using agile fingers and well…read moreinformed brain, fixed it very quickly. Every time I take a sick gadget in, they fix it perfectly, in a short time, at very acceptable cost. Who could ask for anything more? Terry M

Johny is so gifted. He can fix anything! Quality person and service! He is the best!!read more

I am not very computer savvy. I went into the Tech Heroes and he solved my problem within minutes…read moreand charged me nothing. What a wonderful way to operate a business.

I just loved this service shop! I was a walk in about 30 minutes before they closed and the…read moretechnician was extremely polite, took my laptop concern and handled it right away. I explained that it was urgent and the reason why, I offered to pay him whatever necessary to fix it right then and he was extremely accommodating. Thank you! Liz

The guys at 3771 E. Wash were knowledgeable and quick.....really impressed by all they were doing…read more And Christian spoke Spanish so my Mexican husband could communicate. He diddled with a strange OS and had us going in no time.

I got a woman on the phone who sounded like she just got up from a nap. I told her my problem and…read moreshe said just a minute. Everything when silent for many minutes. I said hello several times and no response. Not at all impressed with the desire to help a customer.

They are local to a tee. Their research to advanced problems is deep and impeccable. I really feel…read morelike I have an ally when I call. We called about faulty Netgear routers. 3 in a row. They could have dispatched a tech. They also could have sold us a router -- they had one. Instead, they took the time to understand the problem, to contact a competitor (and their partner) and offer a solution -- all this sales engineering at no cost. From the beginning of our network in 2009 to now, they have provided invaluable advice and confirmation. Yes, they will be more expensive (slightly). Yes, they will use brands not sold at big box stores. But, they will know them. I cannot thank them enough. Btw, I did call other stores, and although they were competent and their advice was not wrong, only MCW explained it at our level, and did not push us to change the topology of our network. Please call them.