I only gave one star because I had to in order to post this. they DO NOT DESERVE EVEN ONE STAR!!…read morethis place is the lowest of the low. I had been dealing with them for over a year along with my mom and daughter. I didn't owe them a dime and on the last two occasions that I used them they failed me. they failed my pup LB even more on the last and never again trip to them. he became sick on the 28th with diarrhea and still was himself. on the 29th he acted like he felt slightly bad. that evening I called them and made and appointment for first thing next morning. the next morning 30th, they tested him for parvo and claimed he had it but due to me not having "funding" was their words, they refused treatment. he died later that night. the lady stood right in front of me and told me to go and get some "funding" then we will talk about treatment. how could they and if that wasn't bad enough a person calls and claims she was my pups owner and they pulled my charts and told her all about my animals and history along with lies about me. this place does not deserve anything but to be shut down. do not go there because it does not matter that they know your pup or dog is dying. if you have no money regardless how much business you bring them they will let your baby die!!

I found the work environment extremely toxic. No person or job should ever make you feel like…read moreyou're not smart enough or good enough for the position you are in, especially when you're giving it your all. Sometimes bosses are just not good leaders and you should try not to take it personally. The micromanagers will make you feel nervous all the time, and worried that everything you do is wrong. It's hard not to take it personally and begin to question your own worth. The boss has poor communication, lacks intelligent leadership skills, and walks around with an air of hostility. He will address a problem by screaming/yelling, nasty looks, derogatory comments, snide hallway remarks, and talk about you negatively with your other colleagues. While not every job is perfect, you want to work in an environment that will not make you feel devalued or worthless.

Would have given zero stars if this was an option. Strangest experience with a vet Ive ever had…read more Never to return. A note of explanation received from the DVM. Oh I shall never return. Was even sent a letter telling me NOT to ever return! (Not that there was any danger) It was not written by the vet-it actually appeared to have been written by a child??!! Crazy. Too many vets to tolerate such as this. This was a few years ago and I had to euthanize the dog at another practice.

We also received letter saying that we are no longer welcome at this place. Well excuse me for…read moretrying to be a good pet parent and trying to get info on her and a resolution for her medication. We did not get the care we thought a vet should give us. I don't know what kind of clients she wants but I guess it's not us but she took $400 from us. Hope no one else has to go through what we did Dont go there

Our dog was enrolled at Embassy Veterinary Center, Emory Road location, for 2 1/2 years. We used…read moreVeterinary medicine care, boarding, and daycare. In the not-so-distant past, our dog was spending time at daycare. In the early afternoon, I received a text message from an employee (not management), stating an employee attempted to physically redirect my dog from humping another, and my dog bit them. The message included, "I discussed the incident with management and your dog is no longer welcome at daycare". With such an accusation as this, I was astounded that Laura/Officer Manager chose not to call me and offer a face-to-face discussion. Rather, I received such an insensitive update from a staff member, via text. The next day, I spoke with Laura via telephone regarding Embassy's dog bite policy. From the onset, her lack of professionalism and disrespectful tone toward me, spoke volumes. She flippantly responded, "I don't have the policy at my fingertips, I cannot recite it verbatim, and policies frequently change". The following day, I spoke via telephone with Mandy Swartz/Operations Manager of Emory, Westland, and Lenoir City locations. I asked valid questions; what time did the alleged bite occur, who was bitten, was medical care rendered, were there any witnesses, what type of training did the employee have, how long have they been employed, what part of my dog did they physically grab to redirect him, did anyone review the daycare yard camera footage to get a clearer understanding of the incident? Of those inquires, Mandy Swartz told me; the employee chose to remain anonymous, no skin was broken, no blood or fluid noted, and no medical care was rendered. Further, she stated the daycare yard camera does not replay footage. Why have it in place then? None of my other concerns were answered/resolved. In an effort to substantiate my concerns, I sent a detailed email to Mandy Swartz. A week or so went by with no reply; I sent the email a second time. Again, she made the conscious decision to ignore me, the consumer. I called the Westland location and left messages twice with staff, and again, she lacked moral courage to reply. In my humble opinion, reviews are intended to provide honest feedback on businesses in which potential consumers may be interested in. Before my husband and I enrolled our dog at Embassy Veterinary Center, Emory Road, we read reviews, spoke with neighbors, and this business seemed reputable. Unbeknownst to me, several of the 5-star reviews submitted were by Embassy employees, to include the Operations Manager, Mandy Swartz. Additionally, management responded positively to the employees reviews. This practice is unethical, deceiving to the consumer, and unprofessional, to say the least! These individuals who hold a title of management, have absolutely zero integrity. The incredibly high staff turnover rate of the front desk/daycare employees is a true reflection of the inept management, at so many levels. My husband and I are extremely grateful to all the employees who cared for our dog. Each and every day he was under their care, they displayed compassion, integrity, and always a smile on their face. They have all left this place of employment, and we could not be happier for them. Lastly, there are too many other daycare/boarding businesses in the Knoxville area to choose from. Embassy's number one concern is money, not the consumer or employees! Thank you!

I brought both my dogs here for vaccinations. This is such a clean and fun environment! This team…read moreseems to love their job and I can tell really cares about my pets! When I ask questions they're great about having answers for me! They work within my budget without making me feel like a bad owner!

We truly love this place. It is in a little house off of Papermill, across from Pond Gap…read moreElementary. You will likely hear kids on the playground yelling, "Hi doggy!" The prices are reasonable, the equipment efficient, and the staff skilled and thorough. Our old black lab is treated with such care and always comes home with a shiny, stink-free coat. They also will do teeth cleaning and trim his paw pad fur and nails so he's not sliding around on our floors. It can be challenging to book an appointment. I wish they had online booking for returning clients. Currently, you have to call to make an appointment and I have never had someone pick up during business hours. Instead, you wait several days for someone to return your voicemail appointment request. I recently waited 2+ weeks (after two voicemails) for a return call. I recommend booking your next appt in person when you drop your pet off. I also warn them every time that our pup will excitedly pee all over the floor when they bring him out to us upon pickup and outside maybe a better reunion spot. They always shrug it off and then pup pees all over, stepping in the puddles with his newly bathed footsies. Bleh. The good definitely outweighs the bad, though! They clearly know what they're doing.

We have a long hair Bombay , these folks are amazing!! Very clean, neat cut , just very pleased…read moreyou can't go wrong here ! Great job team ! Thank you !

Went to Lange because they are one of the only exotic pet vets in the area. They were able to get…read moreus an appt. on short notice. Front desk staff and vet assistants were friendly and helpful. The tiny exam/waiting room we were put in didn't seem very clean and could've used some cosmetic work. We seemed to get mixed information between two vets, one exotic vet and one surgeon. Ended up being there several hours; had some long wait times between visits to give us updates. The surgeon pitched us options (expensive I'm sure) about hospital care, either at Lange or UT, and multiple home care options that would require multiple medications, but apparently wasn't going to give us the honest info about our pet's condition until we asked what the survival chances were. Sadly our baby was in bad shape and didn't make it. Don't know if I'd visit Lange again in the future if I found a better option, not that they provided bad service, just didn't feel as comfortable with them due to mixed messages and what felt like an effort to get more money or give false hope.

My dog adds some weight in the winter months when she's less active. She is rarely outside. Your…read morereasoning for not filling my dogs medicine because I want to keep her on a lower dose so she's not taking so much poison Is my decision. It's NEVER been an issue before. You charged me for a test and I was told it would be filled with her other meds. You did neither. You did refund me for the items you charged me for that were not done. However the heart worm test was done and paid for 2 months ago. Now when you're called out you make it look like my fault. The only one suffering is the poor dog!! Now she has to have blood drawn AGAIN because you choose to hold your mistakes against ME! I'm sorry people like Shannon should not be allowed to work around people or pets.