dr was nice But then start getting Bills weeks after the procedure abd stating I didnt pay. BUT I…read morehave proof from bank and Signature on back of the check!!! got all the payment info from bank and check signature at Sevier count animal clinic. Was on phone after being on hold for 45 minutes to get their email address. to send proof, She gave it email and as still on phone sent it she received and said can u hold again. I said NO we're are done, I sent you proof and someone signed it, we are done. She says asshole and hangs up Not Very Professional!

Not anymore. I've had several dogs in last 14 years and all have been taken to this office. I…read morecalled today for a small dig with vomiting and diarrhea. They declined to see her until 3 days from now. That is as unprofessional as you can get.

This wonderful clinic in Pigeon Forge helped us enormously when our cat, Iris, became very sick on…read morethe road. Ashlyn answered my call abd was professional and kind throughout our conversation and in clinic, ensuring we got seen urgently that day. Dr. Sarah was amazing and quickly diagnosed and treated Iris for both asthma and pneumonia, in addition to helping us make him comfortable for the rest of the car ride across the country. The treatment helped Iris to feel better within 24 hours and we got to Seattle with a calm, much improved cat who went immediately to his home vet for a recheck to find no pneumonia remaining. Thank you to this whole team for their compassion and professional care at a reasonable price to a traveling cat. I recommend this clinic highly!

Dr. Sarah told me to come by with my dog so she could "lay eyes on her", to continue her heartworm…read moreand flea meds. In an abundance of caution, I tried to call first , I left a message, never got a call back. Today I took my ,extremely nervous about car rides ,dog to the office way before their listed lunch break. I was told by the rudest person that I needed an exam appointment and basically that I should not have left a message on the machine. Why have an answering machine if you aren't going to use it? I was a customer for over 10 years

I am a first time pet parent. Parkway Animal Hospital is attentive, patient, and caring. The…read morefirst time I brought Molly, I spent ten minutes asking simple questions most people would already know. They never made me feel stupid, and never made me feel rushed. Now that we moved back to Alabama, 500 miles away, they still show me the same amazing customer service. I lost Molly's records during the move and didn't realized it until today when I needed to bring them to her new vet. I called and they were emailed to me in a rush. The prices are great, the people are spectacular! You will not regret your choosing Parkway Animal Hospital. I wish they had a branch down here.

We had to take our beloved old cat in to decide if it was his time to go. The women at the front…read moredesk were professional and friendly. The ginormous dog greeters behind the desk were sweet, comical, and calming. Everyone on the staff was helpful, and the atmosphere was of a group of people who loved their jobs, were devoted to caring for animals, and worked as a team. Dr. Wheeler and Paige tenderly and carefully examined our sweet boy, patiently gave us all the options and risks, and gave us time to decide. The people (and their pets) at Parkway Animal Hospital made a traumatic day for our family as easy as it could be, and we are truly grateful. I highly recommend this group of animal-loving people to care for your pets.

Got a rescue back in February and knew she had been a very over used breeder dog. 8 litters in…read moreeight years. We wanted to give Bailey the best life moving forward. Her teeth were so bad and wasn't sure about her over all health. Vet ran all the tests I asked about. Got her up to date on rabies. Checked urine and stool. Only thing she really needed done was her teeth. 11 removed!!! She's all healed now and doing great on her calorie counting diet. Taking her in soon for a weigh in. I'll update you date here!

After doing some initial searching for a local vet (we live in Seymour) we found the ratings for…read moreSVC enouraging. We had a critially sick cat who refused to eat or drink for multiple days - she was in a critical state. Like most owners we were in a bit of a panic for immediate care. I called the Clinic and got the recording saying they were busy but to leave a message (which I did) and they would get right back to us - this was at 11:50 A. After that crickets .. no call or follow up. At 2 P we called back and did get an employee on the phone, We explained the emergency and urgency of the need (not want). The response from the clinic was less than helpful or empathetic, they stated they were fully booked and the next available appointment was nearly a week away - seriously ? They did refer us to another local vet group (one with extremely poor reviews) which we opted to pass on. I must admit the unwillingness just to have us drop in and see the animal in distress was a huge dissapointment. After researching other alternatives and making a coupleof calls, we ended up driving to Maryville to the Blount Vet Clinic and thrilled that we did. They got us in within an hour (even though they were clearly booked on a Friday) and gave our cat a full workup and diagnosis .. we have been back 2 times since and our cat has been stablized, clearly saving us the hard decision of putting her down - the team at Blount are tops, attentive, responsive and without a doubt a group we HIGHLY recommend unconditionally. To the SVC team, please try to do better ..

Very nice people at DAH. Accommodated us on short notice to get our sick baby seen by Dr. Hagood,…read morewho is apparently their exotic pet vet, although she's not specifically trained in exotic pets. So while they will see exotic pets, no one here is really trained/certified in this area, so diagnosis and treatment might be limited. They can refer X-rays to another location where an exotic specialist gives feedback, but they don't really have the lab resources to perform testing. Dr. Hagood, who appears to have become a vet in 2024, is super nice and gentle with pets, and the other staff were all friendly and seem to genuinely care for the animals. I wouldn't hesitate at all to bring my dog or cat here, but exotics with serious concerns should probably go to an exotic specialist if you can find one in the area (Knoxville might be the closest).

Good vet and decent prices. When it comes to small details like comfort for your pet, and…read moreenvironment/ambience wise other vets do better in my opinion. The vets are very nice and go into decent detail not extreme detail though. The prices compared between this hospital and others isn't too extreme, but do research not just looking at reviews but look at photos of the hospital. I didn't personally care for the outside or the inside of the place compared to others but the convenience was there.

I wanted to leave a five star review for a woman who I believed is named Sarah who works at the…read morefront desk! She helped me find the correct flea medicine for my baby within seconds after countless failed attempts with other flea meds. She was truly an angel and just amazing with how quickly she was able to help me. these are the kind of people that are just an absolute blessing to come by and who you want helping/ caring for your fur babies!

Unfortunately, my experience with Central Veterinary Hospital involved several administrative and…read morecommunication problems that ultimately caused me to lose confidence in the practice. If either of my dogs needed surgery in the future, I would choose another facility. My Australian Shepherd needed surgery for a partial ligament tear in her rear knee. The initial consultation went well, and surgery was scheduled for 10:00 AM. I received text confirmations of the appointment. The day before surgery, Central sent me a text changing the time to 12:00 PM. While I was driving there for the 12:00 appointment, Central called asking if I was still coming. I explained that THEY had texted me changing the time. I was told they had been having problems with their software and they would have to see if they could still get her in. This was very concerning. This wasn't a routine appointment--it was surgery. I didn't want my dog being "squeezed in" because of an administrative mistake. They were ultimately able to perform the surgery, and I proceeded, although nervously. I spoke with the office manager, who apologized but couldn't provide much explanation about what happened or what was being done to prevent it. She mentioned they "may just start calling people instead." To be fair, the surgery itself went well. My primary concerns are with Central's administrative and communication systems, not the veterinary care my dog received. Unfortunately, the problems continued. For weeks I received confusing texts and emails regarding random appointments and account balances--sometimes showing money owed and other times showing no balance. I called and was told I only had one upcoming appointment and everything else was fine, yet the messages continued. Over the course of my dog's treatment, I paid Central more than $5,000. Near the end of treatment, I specifically asked the front desk whether my balance was zero and was told yes. At our FINAL appointment, because I live approximately an hour away and wouldn't be returning, I again specifically asked whether I owed anything. Again, I was told my balance was $0. About a week later, I received a message saying I owed $200+. A few hours later, Central sent another message showing my balance was $0, so naturally I assumed the first message was another system error that had been corrected. Over the following weeks, more inconsistent balance messages arrived. Given the previous errors, two in-person confirmations that I owed nothing, and Central's own message showing a $0 balance, I believed these were more system errors. Then I received a letter threatening to send the $200+ balance to collections. I called and explained everything, including the contradictory messages and repeated confirmations from their own staff that my balance was zero. I was essentially told the messages "may or may not have been sent," but their system now showed I owed the money. My frustration isn't really about $200. It's about being expected to bear the consequences of repeated administrative errors after spending more than $5,000. I specifically did my part by asking multiple times whether my account was paid in full, and Central told me it was. Their own electronic communication also showed a $0 balance. Again, I am not claiming my dog's surgery was performed improperly. My concerns are the scheduling error surrounding her surgery, weeks of contradictory communications, inconsistent billing information, and ultimately a collections threat after repeatedly being told my account was paid in full. When you're entrusting a veterinary hospital with a beloved pet and paying thousands of dollars for surgery, accurate scheduling, reliable communication, and accurate billing aren't minor details. They're part of the service you should be able to depend on. Based on my experience, I would not choose Central Veterinary Hospital again for a future surgical procedure.

I rate this place 1 star because I can't possibly rate it any lower…read more I'll start with the fact that the long wait hours are ridiculous. You don't get in for the upwards of an hour or longer after your appointment time! The clientele is through the roof. They shouldn't be taking anymore people realistically, but they do. Now let me tell you my story and why I believe that not a soul should go here. It started with my rabbit, merryweather, whom's eye suddenly became enlarged out of socket. Of course I freaked out called my usual vet, Sevier county animal, which may I add is the BEST. Unfortunately they were unable to access the situation as they don't deal with rabbits much. After recommending me to a special vet in Knoxville I quickly made an appointment that was 1 month out. I then called back and they recommend me to tri-county, the only vet near by that sees rabbits that would hopefully be able to see her faster. I took merryweather to tri-county and their vet, Dr. Biggs, diagnosed her with an abscess behind the eye and said that the eye was blind. We would then need to remove the eye to get to the abscess behind it. Which she reminds me is something that is very hard to get rid of and likely will always come back. $600 later... I take my rabbit home, eye removed and sutured up. Instantly I notice a hard bulge on the top of her head, where the eye socket is. I told myself it was likely just how her structure is shaped since I wasn't used to seeing her shaved there. (She's was a very hairy lions head). 1-2 weeks later we noticed the suture spot on her eye was leaking open. We go back, again. Come to find out that hard spot wasn't just her structure, it was abscess!! She then decided that we would need to go back in cut her back open and leave it open so that way we could properly clean the eye and cauterize the abscess to hopefully kill it off. My question is, why was that done in the first place. Knowing that the abscess was still there, she sewed the infection shut in her eye. Resulting in me coming back and spending another $100 for her to be put under and such. She quite literally charged me to for a 2 second demonstration of how to clean her eye. Which again should have been done the first time around. I came back for a check up she scheduled me for that I wasn't aware she'd be charging $50 for!!! No worries though I got a $24 statement in the mail from them I called to discuss about, Dr. Biggs was so kind to discount me half off for... her mistake. Our was it intentional? How did she not notice the infection she sutured up? Why did she sew it up, knowing it'd be something we'd need to clean and take care of? Why did she never prescribe any real long term antibiotics? $700+ later, my rabbit merryweather is dead. The infection killed her due to the time it was encapsulated in her eye as well as never being prescribed long term antibiotics. I unfortunately had another appointment for her with a separate vet we were never able to make it to. Due to the absolute negligence of her from Dr. Biggs. Just like many others. It seems she had a reoccurring reputation, how she's still open shocks me. Years now I've heard such nasty things about this woman and her malicious practices. Had she not been my quickest resort option for my rabbit I would have NEVER went there. She is a heartless woman who genuinely does not care about your pets and their well being. She rips on pet owners for every dollar they have. She truly is the animal herself, preying on innocent pet owners who want their pet to get better. Save your money and time and go somewhere else.

This place is a SCAM. DO NOT bring your pets here…read more Tri County Veterinary Clinic is a disgrace to pet care. They prey on pet owners in emotional situations and will blindside you with outrageous, unauthorized charges. We came in expecting a simple demonstration on how to administer fluids to our cat and were slammed with an $800 bill--with ZERO prior estimate, no warning, and no consent. This isn't just a one-time issue. This place has a pattern of overcharging, unethical billing, and complete disregard for their customers' time. * We have waited over 3+ hours at past appointments. * We were hit with surprise charges before when we had to put down our other cat. * Today, we were made to wait 45 MINUTES at the counter while they blatantly avoided us. They kept lying and stalling, claiming the vet was "in surgery" when in reality, they just didn't want to deal with their own shady business practices. When we finally said we'd dispute the charge and report them, they did nothing to make it right. No refund, no discount, no accountability--just more excuses and delay tactics. If you care about your pet and don't want to be scammed, STAY FAR AWAY FROM THIS PLACE. They do not care about your animal--only about squeezing every last dollar out of you. I will be disputing this charge, filing complaints with the Better Business Bureau and the State Veterinary Board, and making sure everyone knows how corrupt this clinic is. Do yourself and your pet a favor--find an honest vet who actually gives a damn. This place should be shut down.

The staff is always friendly and professional. Our animals have always come home happy and…read morehealthy. We highly recommend Smoky Dog Lodge.

Bentley was looking great when we picked him up. A bag of treats and a report card was great!read more

We were visiting the Pigeon Forge area and our Aussie Poo was in dire need of a haircut. I was…read morelucky enough to get an appointment because they had a cancellation and these ladies knocked it out of the park! Highly recommend if you can get in and thank you very much!

Fantastic experience when we were visiting in town and our border collie was in desperate need!…read moreThey could not have been any nicer and our dog, who is very shy, let the groomer kiss him on the nose (dog parents - if you know you know!) when it was over! I could not more highly recommend this establishment.

We just picked up our two kitties, Charlie and Bella, from Smoky Mountain pet resort and we…read morecouldn't be happier with their care and service! Charlie is a special-needs kitty that requires daily medication and a special feeding regimen. Jen and her staff were able to accommodate his needs and Jen kept me up-to-date on his status while I was out of town. I will be using Smoky Mountain pet resort every time I need to board one of my kitties. I highly recommend them without reservation!

This place is absolutely awesome. From the moment I called to the moment I walked in the staff were…read moresuper friendly and nice. Everyone I encountered really enjoys working here and loves dogs. Highly recommend!