The day care has moved to Tacoma now because they sold their home in Fircrest. It is still run by…read moreChristine and Ken Rigell and they have had more complaints against them by the state..... go check it out but do not leave your kids with these people. Always check with the state for complaints against day cares like this one. Chris and Ken Rigell have valid complaints against them as a business. I removed my child from this daycare for lack of supervision while they were out in the community. You can read about the valid state complaints on del.wa.gov

My two girls have been at the Fircrest Family Daycare with Chris for about 8 years... This business…read moreis a second family to me and their childcare is exceptional. If I need after hours childcare Chris has often made herself available. During the day the children are involved in many activities including swimming lessons, beach trips, trips to the park or the toy store. I feel the daycare is safe and fun for the kids.

My 10-month-old daughter has been attending daycare here for about a month now. As a first-time…read moremom I was hesitant to send my baby to daycare but they have made it so easy for me. She loves going. Her teachers are very nice. They send pictures and videos of her throughout the day. They provide meals for the kids, and she eats everything they feed her. Highly recommend if you are looking for daycare.

Our son has been attending this daycare for 3 years and the staff, teachers, and the care they…read moreprovide have always been excellent. They are communicative and give us regular updates / daily reports with photos and videos so we are always in the loop. We will definitely be keeping our son enrolled here until he starts school - highly recommend!

I've been on the waiting list now for about a year. Ive called every couple months or so to see…read morewhere we are at on the waitlist and every time I'm told something different. I've also been told each time someone would call me back. The last time I spoke to someone they said my information was not even in the system. Would have been nice to know that maybe 9 months ago? Today I called and the "program director" answered and assured me I will never bring my son to this facility. She advised that because she's in a classroom she doesn't have access to the waitlist. (Understandable) I asked if someone else might be able to assist, she laughed and proceeded with an attitude. For someone running a facility with our children, I would expect a nicer human being than what I was met with. If you're in a situation like ours and also faced with waitlists for childcare I would take your name off of this one. It's clear these guys are spent and as a result short with people, I pray they aren't this way with your children.

I have two kids (5 year old and 3 year old) coming here for about a year. The staff is amazing…read more They are always nice. They keep me well informed of my kid's day and have been very patient with my youngest. He can be a bit difficult sometimes. The center is always clean and all the equipment is well maintained. I would definitely recommend this daycare.

My children are so excited to come here every day. Both of my kids have started speaking Spanish at…read morehome and they learned so quickly. The pictures and videos throughout the day really ease my anxiety and knowing they are well taken care of. They brush their teeth after every meal/snack. They even had a dentist come two weeks ago to do a dental exam. That one less appointment I have to get off work and take them to! The staff is amazing and My family loves Kayla.

I highly recommend your kids NOT go here. Here's my story. Kinda long but worth it…read more I started off by putting my 3 y/o in this daycare center. Everything was going OK. No big concerns besides kids being bullies. Then I put my school age kids (2) in. Now I will admit my middle child has behavioral issues and that's where things took a turn. I started getting incident report after incident report after incident report. Mind you school age kids are mean. And I taught my kids to stick up for themselves. After months of explaining to the office staff (sylvia) and the director (Cynthia luna) the issues I was having hearing my school age kids tell me about abusive behavior the staff was portraying onto the kids. And my son telling me his teacher scares him and sqeezes his arms and legs, was the last straw with this place. After contacting the licensor, she had informed me to call cps and report the daycare facilty which i did. twice . In retaliation they terminated my daycare services. In the termination letter they mentioned i didnt provide the right milk for my son, which i have fought about before. If you are giving my son cheese and yogurt and in the meal plan it says milk then wheres the issue with milk. They mentioned my daughter and her poor behavior and if there was such a big issue than why didnt we exicute the behavioral plan they came up with and didn't even give her 8 days before terminating our care. Or even suggest i remove her and not all of my kids. termination is just easy to get rid of all istead of dealing with a parent who stands their ground. (Thats me) Lastly they mentioned since i reported them twice in less then 3 months they felt the need to terminate my care.now this one is not just cause for them to terminate anyones services. I have the right to report anything sispicious or wrong doing that my kids are telling me thats whats happening daily. The day they terminated me i recieved numerous pictures of my kids. From bruises to abrasions my kids caused themselves (besides what my son stated about his teachers) and another incident report. They then turned around and called cps on me in retaliation (according to the cps worker) which i agreed with. They made a report that my son had brusises all over his body including his ass. Cps has no findings and the case will be closed against me. So i repeat dont let your kids suffer in this place its not worth it. They dont like it when youre right. They dont like people to stick up for themselves. They dont like being reported which is every parents right to do so. dont waste your money. dont waste you time. Keep your kids safe and best interest at heart. Do not go here. FYI all college for kids are connected so the abuse extends to this facility as well.

My children have gone here for the past 4 years and I recommend this place to EVERYONE! Every…read moreclassroom is clean and organized, they update their app with picture of my kids all day long and they are super personable. They even host cute family events and the desk staff are so welcoming. Our tour was very thorough and they walked us through each step perfectly. I am so comfortable with my kids going here they always come home with the cutest stories.

Both my great grandchildren attend la petite of gem Heights. They have learned so much. All the…read moreteachers and office staff are just wonderful people. The classrooms are very clean with plenty of activities for the children. I will highly recommend this daycare to all I know who have children.

I had taken a tour here with my then one year old daughter and noticed a worker there i previously…read moreworked at another center with that left a bad impression. No big deal, but the director was giving the tour and asked me if i liked working with her, i said no. She proceeded to conduct the rest of the tour in a very unprofessional manner acting very intentionally rude for someone simply not having a good impression from working with one of her employees. Given this she continued to encourage enrollment and gave the ok. After my daughter had been enrolled and several phone calls throughout the day to finalize the process she called me and said she had decided to change her mind stating "this is a family daycare and you are not a good fit for us ". She heavily discriminates against single households as well as young mothers. She gave strong insinuations about my morals and principles being a reason my child could not be enrolled speaking as though i should be disgraced for my family because it did not fit her guidelines as "this is a FAMILY daycare." Maam my child very much well should not be treated differently because of your uncomfortable nature with young or single moms! Very gross unprofessional behavior that has left a scar over several months. The employee i worked previously with was Abagail. Overall very relieved my daughter did not end up enrolled here given the nature of the director and questionable morals.

Amazing child care my daughter is always happy every morning when she's there and also they are so…read morenice 100%

Both Nanny & Families -…read more After careful consideration as I hate to disparage anyone, I decided to convey my experience.  I have over 20 years experience as a nanny and a caregiver with excellent references. I also have extensive professional corporate experience in executive positions.  My last charge was a year ago and I decided it was time to love another young one. I find great enjoyment in teaching children.  I contacted Madison after seeing a position I was very much peaked my interest.  The response from Madison was " You sound great and I would love to interview you! I am currently on leave and conducting all of my interviews via Skype or Facetime."  I responded that I did not use Skype (archaic type of video chat) and had an Android. However suggested we could do Facebook messenger as video chat or an initial telephone interview.  Madison responded with "FB messenger is definitely an option, let's do that!" And set a meeting time.  The meeting time came and went with no contact from Madison. I called and left her a VM as well as reached out via email with no response to our missed meeting. I wish I had read all the reviews prior to applying and wasting my valuable time. This is an issue with her. And while she continues to apologize and/or make excuses it appears this is ongoing for years.  In my experience this nanny serive will let down both the nanny and families with the lack of follow through, professionalism and consistent excuses as to why it failed (her previous responses) Hopefully in the future she will realize the value of others time.

Madison is an absolutely joy to work with! Finding a new nanny to care for your kids is a very…read morestressful process and she has come to our rescue on multiple occasions. Madison truly cares about finding the right fit for both the family and the nannies. We've worked with other nanny finding services but no one else has given the same care and compassion that Westside Nanny provided. She really took the time to understand our family dynamics and make suggestions on what qualities to look for in a nanny. We have a very busy family schedule and Madison made sure that she screened all the candidates and only recommended the quality people that she felt would be a good fit for our kids. Interviewing candidates can be so time consuming and stressful but Madison was able to give us the highest quality options for a nanny. Madison really considers the feelings of both the families and nannies and strives to find the perfect match. We are very fortunate to have worked with someone who has a passion for her business. We can't thank her enough for what she's done for us and we would highly recommend her to anyone seeking quality child care.

We absolutely love this service! It has made finding a sitter so easy. Not to mention the staff…read moreis very helpful anytime we have had questions or special request! Our daughter always seems happy, well cared for and the sitters always pickup/cleanup everything that they got into that day! Last minute request have always been filled and the app makes it so easy to put in a request! Thanks College Nannies Sitters and Tutors for making our lives a bit easier! We love your service! :-)