I was just contacted by a nice woman in CA having the same issues with Tonya and VSB as I did a…read morelittle over a year and a half ago- struggling over months trying unsuccessfully to get the substantial refundable deposit back after turning her deceased parents' unit back to VSB. I let her know how I resolved my near year long issue- by contacting Tonya's boss directly and working with him through deposit return. Be advised that this place will hang on to your deposit money as long as they can, after your loved one passes or moves.

My mother has been living at the facility for a year now, and she loves it. She is in the smallest…read moreapartment available, but it is more than adequate for her. It has a large living room, bedroom with walk-in closet, full kitchen with range/oven, full size fridge, dishwasher and microwave, and a bathroom. There is also a stackable washer/dryer. The staff is very attentive. The nurse noticed that that she was not taking her medications at the right time, and informed me right away. They also alert me when she need additional medication. The staff is very polite and they communicate well. The activities are setup like a cruise ship; there are lots of things to do with others if you like social events, but you can stay in your room if you'd like. In addition to weekly trips to the grocery / drug stores, there are also special events like concerts at North Central College, a movie on site every Sunday in the Great room, and Wii Bowling tournaments. In December, the residents took a bus into downtown Chicago for lunch in the Walnut Room at Macy's and a Christmas concert right after. The food is varied and tastes good. Residents can choose from a Deli/Cafe, Bar/Lounge, or formal sit-down restaurant foe their meal choices, and meals are included in the monthly fee. The campus is great for walking, especially once the weather warms up. There are walking paths with benches, so it's easy to get some exercise or find an isolated spot to read a book. There are gazebos outside the restaurant so dining al fresco is an option. All in all, it's a good fit for mom. She has plenty of opportunities for interaction and she is enjoying her time there.

Sunrise is a warm and welcoming place from the moment you walk in the building and are greeted by…read moreAnne or one of the other friendly and helpful receptionists. The rooms are cheerful and the care top notch. It is the little touches that make this so special. Mom was welcomed from the moment we arrived with a welcome sign and a lovely plant and staff coming by to greet her and introduce her to others. They made her feel special, like they were waiting for her to arrive. My Mom lived at Sunrise the last few months of her life. It was hard to have her move out of our home, but Sunrise couldn't have been more wonderful to her. It offered her a nice social life, my Mom was always the life of the party! She enjoyed her friends and finally engaged in a sport, Balloon Volleyball (I think the first sport activity she ever did as an adult). My Mom loved to eat out in restaurants and the dining room was run like a restaurant with a multitude of items to order. The food is good and they were accommodating with special requests. The staff is amazingly kind and truly seem to care about the residents. Jen and Stephanie are the main administrators and they lead a wonderful staff who took great care of my Mom. I would love to name them all but it is about 80 wonderful people!

I have one relative here. The nursing care seems good, and the aides are skilled and attentive…read more They offer many activities, several outside the residence, and it seems like a dignified place overall. The units are home-like, and residents can use the kitchen for baking cookies or whatever strikes their fancy. Nice library, hair salon, ice cream parlor, etc. It seems to be a well-run place and it's cheerful.

BEWARE BEFORE YOU MOVE YOUR LOVE ONE TO ARDEN COURTS IN PALOS HEIGHTS .....WORST DECISION I EVER…read moreMADE!!!!!!! This was one of the hardest decisions I've ever made as an only child. I had to come to the realization that I can no longer care for my mom. She needed to move into a memory care facility. I needed to find a community that she will be well taken care of and safe. Arden Courts is it. Ingrid was the first person I met at Arden Court. She's very informative and understanding. The front staff are always welcoming and friendly. The caregivers are nice and patient with the residents. The nurses are extremely helpful and will address questions/concerns immediately. The entire staff treats my mom as well my family and friends like we are all family. I'm very happy with my choice in choosing Arden Court..... UPDATE 05/2025 I'm very heartbroken that I left my mom in when things began to look different. My mom has been a resident of Arden Court for approximately 7 months. The last few months there has been significant changes that were not communicated with families. As of May 2025 I moved my mom out immediately due to in unexplained issue and her safety became questionable. Arden Court is not what it has become when I moved her in October 2024. Attached pictures of the unexplained lump my mom received while at Arden Court of Palos Heights Illinois. She was immobile as well as a recipient of a double mastectomy. That "lump" is not her breast. No one contacted me once I moved her out or explained the hematoma she received, which was caused by "blunt force" according to the emergency room doctor. This was unacceptable.

DO NOT bring your loved ones here. Not enough staff..filthy…read moreand disgusting Will let your family sit in own feces and urine for hours, nursing staff will let infections fester until a hospital stay is required Awful place for memory care..they are not fit to take care of animals let alone people

I put my sister in memory care there in April 2024.The staff that is in charge of memory care is…read morefantastic. They contact me constantly to let me know how my sister is doing. They are caring, thoughtful, and very efficient. Millie Houston, who is in charge there Is professional and extremely caring. If you're looking for a memory care for your loved one, consider Sunrise they are great there.

We just finished day two of moving Mom and Dad into Sunrise, and feel great about choosing this…read moreplace. We've been looking for just the right fit for several years and know that we found it. The staff is very friendly, accommodating and made us feel like family. We had lunch in the dining room today where Kristen, Patrick and Chef Mark treated us with the hospitality of a five star establishment. We decided very impromptu to have lunch in the dining room with Mom and Dad and enjoyed a delicious meal that was clearly an everyday occurrence at Sunrise. We couldn't have chosen a better home for Mom and Dad.

These wonderful care givers always keep me informed. They care for my Aunt and say they really like…read moreher and she tells me they are her 'girls'. She is involved with the community and activities. She always looks so clean and I really love when she gets her hair done. I would recommend this community for memory care.

If you are looking into having a loved one be cared for at this place, avoid it like the plague…read more Run, don't walk away. Absolutely no communication by staff. In addition, we had a Dr call with regards to moms medication, and when we called back, they said there was no one there with that name! If you want to be treated like dog shit, use this place. If you want professional, competent care, look elsewhere.

Belmont Village is an assisted living facility. Although I don't live there or have a loved one…read moreliving there I am very familiar with the business. I live next to their property and our association board meetings are held at Belmont Village. So I see a lot between having them as neighbors and being inside their facility on a regular basis. When you walk in the front door you enter a large lobby with a large grand and player piano in it. You are greeted by a full time staff person located at the front entrance. The staff is professional and very friendly. The restaurant is located at the rear of the lobby. It is very eloquent and serves up great looking meals. The residents always look happy and well cared for. The grounds and facility are well maintained and the interior is immaculate. Outside there are flower gardens, gazebo and a walking path. My mother was cared for in a facility like this for many years so I know what to compare to. This one is above the rest in my opinion. If the need every arose in the future for myself, I would be excited to live there as well.

My mom had great care at Park Place rehab and now stays at the independent living. It is very…read moreclean and they have a lot of activities. The staff is very welcoming and the food is good. There is a nice variety of options for dinner.

My father is currently a patient in the skilled nursing rehabilitation facility which is amazing…read more He needed further rehab after a stroke; he spent 2 weeks in Acute Rehab but needed more time and care prior to returning home. The small 2 story rehabilitation center is truly wonderful. Erin Kelley the Admission Director is extremely helpful and sent me a detailed email prior to my father being transferred with all the names and phone numbers of essential personnel that i needed. She included his room number along with his new phone number. Also, all the therapist are great. Overall, an amazing place and experience.

My Father has lived at Revere Court for 6 years and I can't say enough good things about that…read moredecision. The staff is amazing and attentive. The programs they offer to our loved ones are exciting and enriching on a daily basis. Placing my Father in a memory care home was the most stressful and difficult decisions I've ever had to make but I'm so thankful I chose Revere Court. They put all my worries at ease and have handled the pandemic gracefully and carefully to keep our family members safe and loved.

My father has been at Revere Court for almost five years. We originally moved both my mother and…read morefather there together because my mother had Alzheimer's. They had a wonderful room together and were very happy. My dear mother passed about two years ago. My father wanted to stay in the room they shared her last few years and Revere Court told us that room would always be my father's room. The staff treats my father like family. They are kind, thoughtful and always treat him with respect no matter what. My family has been extremely happy with everyone there. Pam is exceptional. She is always there to answer any questions we have. I want to mention Jim the night nurse also. He has been always there for us when ever we needed to have dad checked on late at night or just a evening chat with dad. Thank you to all the staff there. We appreciate all of you.

Horrible. If you're looking here for your loved one, ask them how many Executive Directors they…read morehad. At least 10 since the place opened in 2022. Just this week, Jim, one of the Activity Directors, was fired suddenly, after three years of providing great service to the residents. Food is awful, and lacks choices or quality. Have a special diet? Too bad. Eat what they make-- and pay $400/month for it! Mom needs low sodium and asked for alternatives for breakfast. She was told that she should just eat the sausage. Ummm....no. She cannot. Please do not treat her like an incompetent child. She is fully aware of what she can and cannot eat! But the most egregious?? Try having no way for the EMT's to access an apartment after hours. My mom fell and hit her head. She couldn't open the door. They had to break the lock to get in! And five months later, the lock is still broken. Still not convinced to stay away? This week, they drove my mom to Sherman Hospital for an appointment she had there. The bus never returned. My mom called me, saying she'd been waiting over 2 hours. My mom, who is 87 years old, was told they were coming and they never came. I called to find out when she could expect the bus and was told, 'oh, I thought she was home'. They had *no idea* that my mom was left behind. I had to go and get her and bring her back. Needless to say, she is moving to Clarendale at the end of this month. Do yourselves a favor and stay away from this den of incompetence and disregard. oh, and the other review that mentions the wonderful Director, Brian? he lasted about 6 weeks.

1 review 7 minutes…read moreago NEW What a great experience ! It started as we were greeted when we walked in the door. Brian is very knowledgeable about The Oaks. He took us to the desired apts, allowing us to " get a feel" for the size and style, layout while also answering all questions , ( trust me there were a lot ). As we were looking at the different floor plans, he was also talking and showing us all of the amenities throughout the community. We ended up at the main restaurant, where he invited us to return and enjoy breakfast ,lunch, or dinner, , further getting a feel for what goes on, and resident interaction.After we completed the tour, we asked for a few minutes to sit and chat, but also observe how some of the other residents interact daily. We were very pleased, with the looks, the tour, and also with Brian's patient and knowledge, and the "No Pressure" attitude. My mom said she felt good about everything!! We agreed to return the next day with my son so he could see and get a feel for the community where she would be staying. He agreed, it was comfortable and the right place for grandma. After having a little discussion, we all agreed and signed the lease. What a wonderful experience for mom, as well as myself, and even my son.