Poor care!!! My mom has been at this location for three months and the care quality is poor…read moreespecially during the first shift. They are not attentive to her bathroom needs and are rude towards her when she uses the call light for assistance expressing to her that she's limited to every 3 hours. This has caused my mom to risk falling by her attempting to go to the bathroom on her own even though the nurse that puts her at risk. Unacceptable care because of this. She shouldn't have to wait if she has to go number 2 nor have to wait on the toilet for assistance at times over a half hour.

The executive staff was the most unfriendly, even downright obnoxious. We tried to get help for…read moreour loved one already placed and the Director on down were cold as ice. They wouldn't budge treated us in an abrasive manner. Best to stay away from this place.

Lexington? We love Lexington. Sad there's only the one left. Shoutout Marina in the office. And the…read morerest, thanks kindly. Yall took good care of my Grandma when she moved in, and that's a big thanks for that.

My father in-law just moved to this facility 2 months ago in the independent living area. The…read morefacility is clean, with nice amenities like a cafe and dining room for those that want to be more social in the building. Initially, dad had a difficult time acclimating to his new surroundings but the staff and management went out of their way to make him feel at home - even gifting him a small TV for his apartment. They offer shuttle service to/from doctor appointments in the area which is very helpful for those who no longer are able to drive. And even in the independent living area, they have a staff person do regular wellness checks daily. The family feels that he's well taken care of and are grateful for the help he receives. My only very small issue is that the large building only has 2 elevators. Given that he lives on the 5th floor, it can sometimes be a 15 min wait to get on the elevator.

Staff is hands down good. But the have stupid food policy. The food here is crappy. Rather than…read moregetting better you get sick. If you bring food from home. They can't warm it even if the patient is starving. Saying the food is contaminated. The management at Northwestern should serious look into it or people will start selecting Shirley ryan.

my daughter came in from central dupage hospital and when i tell yall marian joy did they shit with…read moremy daughter i can't thank them enough, i would recommend them to anybody from the nurses to the drs 10/10 they made us feel very comfortable and made sure they took good care of my daughter

My brother was at Wynscape for a year. There aren't adequate words to say how pleased we were with…read morehis care and the facility as a whole. The place is so clean. They clean one corridor after another and when all 4 wings are done, they start all over. The staff is wonderful- warm, friendly, caring, skilled, kind and dedicated. Even staff who was not assigned to my brother that day would stop in to say hello or share a joke or talk about sports. Some even stopped by on their days off to check in on my brother. I would say that for many of them, this is not just a job, but a calling. The care they gave was gentle, compassionate, patient, tender, respectful. They work hard to preserve their patients' dignity. My brother knew he was loved, not only by our family, but also by his Wynscape family. I was impressed by the friendliness and helpfulness of everyone on the staff. They regularly stopped what they were doing to provide help and assistance. The rehab staff is also excellent - encouraging, professional, attentive. The food is very good and the staff went out of their way to make sure my brother ate. The staff not only attended to the needs of my brother but were also very attentive and responsive to our family. From entering the facility to the time one leaves, the warmth and caring provided are evident. If I ever need skilled or long term care, this is the place I would choose. I am so very grateful for the care they rendered to my brother in his last year.

They don't seem to have adequate staff fir the number of residents. Maybe they meet the state…read moreminimum guidelines, but the need more. Frequently residents call for help go unanswered for hours and the staff seems to change too often and some of the temp help seems completely untrained for requirements of elderly care.

The Corona virus has made it difficult for everyone, people like Heidi Bohan and Robin Hass have…read moremade a terrible situation tolerable. I'm so glad that there's people in this world that go the extra step and really do care about others. You have some excellent people working for you, but I'm sure you already know that, there's no way that I'm the only one that feels this way. Thank you so much Robin & Heidi you guys are AMAZING Fernando Pineda

I would never recommend putting someone you care about in this facility. My relative is lucky to…read moreget a SHOWER ONCE a WEEK. If you want your relative to sit in URINE and FECAL MATTER this is where you admit them. If you want your loved one to suffer from SLEEP DEPRIVATION due to another resident on the same floor having LOUD VERBAL OUTBURSTS this is the place they should live. Be sure you permanently secure anything your loved one considers VALUABLE SOMEWHERE ELSE. PLAN on Spending Time and Money on finding and or Purchasing Clothing and other items ESSENTIAL to LIVE Over and Over Again! If you want someone you care about to SUFFER from STRESS due to being Moved to Different Room for no reason choose this facility. Remember Nothing is Permanent. If you want to Change the Circumstances your loved one is subjected to Contact the Social Worker and or Administrator at the Preferred Facility. As soon as you do this they will handle the rest. I can only Hope I Helped Someone. Deborah J.

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

My mother was a resident at Burgess for rehab. While this facility was not our first choice, we…read morehoped she would receive compassionate care and support during her stay. Unfortunately, our experience was mixed. The overall atmosphere often felt depressing and unwelcoming. Getting answers from nursing staff was often frustrating, as it sometimes seemed like they did not want to be bothered or responded with an attitude. I also found some staff members to be be unfriendly and lacking in empathy. Families rely on clear communication and compassion when a loved one is in rehab, and we did not consistently experience that level of care. The physical therapy dept. was a bright spot in my mother's day, but this was after switching the physical therapist from Steve to Desiree. Desiree stood out for her compassion, kindness, and genuine concern for her patients. She treated my mother with dignity and encouragement and made a meaningful difference in her rehab experience. I am very grateful for the care and dedication she showed. I recognize that rehab facilities can be busy and understaffed, but I believe there is significant room for improvement in communication (a simple good morning when you see a family member), responsiveness, and patient-family interactions. Again I want to acknowledge the outstanding work of Desiree for the positive impact she had on my mother's care.

After a rough start, things got better. Jasmine and Maggie were two personable nurses. The pt and…read moreot leaders were open to where I began and what I needed to do. A few glitches included me getting pork after I explained I don't eat pork and a few times not getting a meal. Otherwise, I had a good experience.

My husband was moved into this facility specifically to receive rehab after having pneumonia. They…read moreplaced him in a shared room which seemed odd, especially for the other patron, then proceeded to be more concerned about mapping his body for bruises than his actual comfort. The room was substandard; broken handle on dresser, walker with someone else's name on it, broken headboard on the bed, holes in the screen and sewer smells from the open window, etc. There was confusion about his medications, that never did get straightened out. Several staffers standing around looking at You Tuber on their phones while patients called out for help. He was only there 2 days and I am glad we moved out of there.

Great staff inside & in the field. Very caring nurses & therapists who took care of my father…read more Highly recommended!!!

Visiting staff is awesome! Helped my father after a recent fall. He had wounds that needed…read moreattention & the physical therapists helped him get stronger. Great communication with their office & staff.

My wife was there with a broken shoulder and care was superb, their staff was constantly helpful…read moreand expressive, and I couldn't be more grateful for such an upscale classic place! It makes us choose to move to Windsor Park in the future! Reverend John Powell, Wheaton

I have heard good things about Johnson Healthcare Center so I was expecting the care would be…read moretop-notch. Overall the experience was okay. If I wasn't involved in my mom's care as much as I was I think more things would have fallen through the cracks. I would say if you send your loved one here to be vigilant by asking questions and being an advocate for your loved one.

I want to extend thanks to the team at Home Helpers for being there for our family during an…read moreincredibly challenging period. Navigating a new stage of my mother's care was a path we weren't prepared for, and the guidance we received was invaluable. Brian, Ellen, and Tracey were amazing and truly walked us through the process. They helped us understand a level of care we weren't even aware of, providing much-needed clarity when we felt lost. We are grateful for a couple of the specific caregivers who were so caring. Their dedication and consistency provided us with such relief. Knowing that this team is available if we ever need them again brings us a lot of comfort. If you are looking for a team that will guide you through the complexities of home care, Home Helpers is a wonderful option.

Mike and Mary of Home Helpers provided excellent care for my Mom after her stroke. Mary arranged a…read morewonederful woman to come to my Mom's house the day after Mom returned home from the nursing home/rehab. At first she needed twice daily visits and as she improved Mary was very flexible in reducing the care as needed. Mike was very helpful in working with her long term care insurance provider. We also took great comfort in the emergecy response system they installed in her home. I highly recommend Home Helpers. Diane S.