My wife was there with a broken shoulder and care was superb, their staff was constantly helpful…read moreand expressive, and I couldn't be more grateful for such an upscale classic place! It makes us choose to move to Windsor Park in the future! Reverend John Powell, Wheaton

I have heard good things about Johnson Healthcare Center so I was expecting the care would be…read moretop-notch. Overall the experience was okay. If I wasn't involved in my mom's care as much as I was I think more things would have fallen through the cracks. I would say if you send your loved one here to be vigilant by asking questions and being an advocate for your loved one.

Lexington? We love Lexington. Sad there's only the one left. Shoutout Marina in the office. And the…read morerest, thanks kindly. Yall took good care of my Grandma when she moved in, and that's a big thanks for that.

My father in-law just moved to this facility 2 months ago in the independent living area. The…read morefacility is clean, with nice amenities like a cafe and dining room for those that want to be more social in the building. Initially, dad had a difficult time acclimating to his new surroundings but the staff and management went out of their way to make him feel at home - even gifting him a small TV for his apartment. They offer shuttle service to/from doctor appointments in the area which is very helpful for those who no longer are able to drive. And even in the independent living area, they have a staff person do regular wellness checks daily. The family feels that he's well taken care of and are grateful for the help he receives. My only very small issue is that the large building only has 2 elevators. Given that he lives on the 5th floor, it can sometimes be a 15 min wait to get on the elevator.

Don't bring your loved ones here. My mother came there from glen oaks hospital which is horrible…read moretoo and they didn't treat her with oxygen when needed didn't tell us she had a blood clot and her blood pressure was 170 over 80 when we asked to check it. The nurse responded oh the machine is broke I think. So we asked to transfer her to Alexian bros. They begged us to leave her they said she ok. So when she got to Alexian she was diagnosed with blood clot in lung now and put in ICU. Horrible place they don't bath unless you tell them. She was in the same clothes the next day. Just don't!

Let me just say that all nursing homes and rehabs suck! This one isn't terrible but good luck…read moregetting anyone to call you back when you have questions about your loved one. I've left two to three messages for a social worker and she never responded. A wound nurse was supposed to call me back also regarding an infection on someone's body that was more than likely caused because it wasn't taken care of correctly . I heard from another friend whose parent said it sounds like the staff has parties in the evening. If you don't like your job work somewhere else . I'm so glad my daughter is becoming a nurse because she would take such excellent care of the elderly or anyone

The Corona virus has made it difficult for everyone, people like Heidi Bohan and Robin Hass have…read moremade a terrible situation tolerable. I'm so glad that there's people in this world that go the extra step and really do care about others. You have some excellent people working for you, but I'm sure you already know that, there's no way that I'm the only one that feels this way. Thank you so much Robin & Heidi you guys are AMAZING Fernando Pineda

I would never recommend putting someone you care about in this facility. My relative is lucky to…read moreget a SHOWER ONCE a WEEK. If you want your relative to sit in URINE and FECAL MATTER this is where you admit them. If you want your loved one to suffer from SLEEP DEPRIVATION due to another resident on the same floor having LOUD VERBAL OUTBURSTS this is the place they should live. Be sure you permanently secure anything your loved one considers VALUABLE SOMEWHERE ELSE. PLAN on Spending Time and Money on finding and or Purchasing Clothing and other items ESSENTIAL to LIVE Over and Over Again! If you want someone you care about to SUFFER from STRESS due to being Moved to Different Room for no reason choose this facility. Remember Nothing is Permanent. If you want to Change the Circumstances your loved one is subjected to Contact the Social Worker and or Administrator at the Preferred Facility. As soon as you do this they will handle the rest. I can only Hope I Helped Someone. Deborah J.

My brother was at Wynscape for a year. There aren't adequate words to say how pleased we were with…read morehis care and the facility as a whole. The place is so clean. They clean one corridor after another and when all 4 wings are done, they start all over. The staff is wonderful- warm, friendly, caring, skilled, kind and dedicated. Even staff who was not assigned to my brother that day would stop in to say hello or share a joke or talk about sports. Some even stopped by on their days off to check in on my brother. I would say that for many of them, this is not just a job, but a calling. The care they gave was gentle, compassionate, patient, tender, respectful. They work hard to preserve their patients' dignity. My brother knew he was loved, not only by our family, but also by his Wynscape family. I was impressed by the friendliness and helpfulness of everyone on the staff. They regularly stopped what they were doing to provide help and assistance. The rehab staff is also excellent - encouraging, professional, attentive. The food is very good and the staff went out of their way to make sure my brother ate. The staff not only attended to the needs of my brother but were also very attentive and responsive to our family. From entering the facility to the time one leaves, the warmth and caring provided are evident. If I ever need skilled or long term care, this is the place I would choose. I am so very grateful for the care they rendered to my brother in his last year.

They don't seem to have adequate staff fir the number of residents. Maybe they meet the state…read moreminimum guidelines, but the need more. Frequently residents call for help go unanswered for hours and the staff seems to change too often and some of the temp help seems completely untrained for requirements of elderly care.

Poor care!!! My mom has been at this location for three months and the care quality is poor…read moreespecially during the first shift. They are not attentive to her bathroom needs and are rude towards her when she uses the call light for assistance expressing to her that she's limited to every 3 hours. This has caused my mom to risk falling by her attempting to go to the bathroom on her own even though the nurse that puts her at risk. Unacceptable care because of this. She shouldn't have to wait if she has to go number 2 nor have to wait on the toilet for assistance at times over a half hour.

The executive staff was the most unfriendly, even downright obnoxious. We tried to get help for…read moreour loved one already placed and the Director on down were cold as ice. They wouldn't budge treated us in an abrasive manner. Best to stay away from this place.

My friend lives there. Beautiful place and food was very good. Lots of visitor parking. The…read morereligious aspect is very nice, and I see she is happy there. Tons of things to do and the people who work there are super kind.

Beware of verbal commitments made by sales staff. They have been known to make commitments to…read moreprovide certain services then once you move your loved one in, they don't follow through with the commitment and require you to pay outside services for the care. Since I fell for the sales pitch I have heard of others having similar problems. They don't listen very well when you explain what your needs are. They are much more interested in selling you something, whether it's the right thing for you and your family. I expected more from a religious organization. I credit the non-sales staff for being very caring.

Staff is hands down good. But the have stupid food policy. The food here is crappy. Rather than…read moregetting better you get sick. If you bring food from home. They can't warm it even if the patient is starving. Saying the food is contaminated. The management at Northwestern should serious look into it or people will start selecting Shirley ryan.

my daughter came in from central dupage hospital and when i tell yall marian joy did they shit with…read moremy daughter i can't thank them enough, i would recommend them to anybody from the nurses to the drs 10/10 they made us feel very comfortable and made sure they took good care of my daughter

My father was only supposed to be at this facility for 100 days while I could find him a new…read moreresidence with a private room. They have done everything in their power to drag this on and keep him there to make money off of him disguised as "safety". I get told by staff, social workers, doctors, "one more day", "we sent the paperwork", "you will have it tomorrow". My father can leave but only if it's a place they approve and sign off on. Two months have gone by, no list, no signature, no phone calls. They are causing strain within two grieving families, sadness and confusion with my fathers grandchildren, ruining the holidays for his two families that had plans to visit him at his new residence. Causing him financial strain that he doesn't fully understand. They have lost all of his clothes, other residents are able to come in his space and take his things. This facility has made me lose all hope, what they are doing is beyond confusing, my emails and phone calls go nowhere. I don't know how some of the staff at this building sleep at night. Many times during this whole process I thought maybe I wasn't helping enough, I wasn't available enough, I was a bad daughter. I'm on my knees at Christmas with nothing left to give, nothing to show for my 3 months of work. Everything came down to a single doctors signature and he refused to sign. I cried all night, and I couldn't sleep thinking this was all my fault. This place has created the worst year of my families life that we can never get back. They are going to reply to this review with a response "we take this very seriously please call us at blah blah blah". NO! you call me cowards!!!

Neglect for my brother-in-law. Now responding to his daughters who are in charge of his care…read more They've been trying to get him out of there for 2 months and they've been non-responsive. They've purchased him several hundred dollars of new clothes that are missing. When he was admitted to the hospital for pneumonia he was wearing someone else's clothes and the place claims not to know where his things are.