Excellent care facility. Physical therapy staff it is very skilled at rehab. I was made to feel…read morevery at home by the nurses aid staff, especially Mary assigned to my room #102. Her kindness was much appreciated and her thoughtfulness will not be forgotten.

I would give it 0 stars if I could. This place needs to be shut down!…read more My experience there was worse than anyone could ever imagine. The social worker and the director of hospitality both are there only for the paycheck. They do not care about the patients at all! My husband had a terrible experience. I just wish I would have known what I know now. My husband was there only a few months ago and I DO NOT believe they have changed for the better as they reply that to eveyone that gives them a negative review! They meds were continued to be given incorrectly, they broke his glasses and would not replace, they lost his wrist brace that he was required to wear as he came in with a broken wrist. I could go on and on but these are some of the more serious actions that happened there. I never got updates on his rehab. He was home 6 hours and fell again and ended back in ER. I do not believe he was ready to be released! They want to admit patients, collect their money and move them on. The patients are not cared for at all Please please consider other places over this awful place!!! You will regret it if you put a loved one there.

Tried two others, not good my son got me transferred to Encompass. They got be back on my feet…read more they truly are a Rehab Hospital , my stay was about 8 weeks I believe that is still classified as short Term. I am currently in pretty good shape, but investigating at my age a bad fall could result in an extended stay. I have one question, what is the maximum time that is allowed for a rehab stay at Encompass? ronaleene72@gmal.com

DO NOT COME HERE. Absolutely Terrible, Uncaring Nurses and Staff. Only the Therapists are kind and…read moregood. The Nurses take forever to come and assist the patients in the rooms when the Red Alert Button has been pushed. The patients with dementia are not able to advocate for themselves unfortunately. Therefore, the patients do not get taken to use the restroom often, so they wet themselves. The wheelchair bound patients end up getting sores on their behinds because they are not moved often/ ignored. Many elderly patients fall down while staying here due to poor negligence. Case Managers do not respond back to phone calls in a timely fashion. You have to keep calling and hunting them down. Medications are not given properly to patients. Encompass will try to push patients out of their facility promptly even if patients are not capable (still have 10/10 pain, cannot walk/ move at all or without assistance, etc). Our family has been very dissatisfied and disgusted with the lack of care and service from this facility.

Heritage Park of Katy is wonderful. This is a well ran facility and the residents are cared for by…read morepeople who genuinely love what they do. There is an open door policy and the families are very involved with their loved ones. The building is nice and clean and the new management is doing a great job in making it even better. They have some really nice socials for the residents and keep them involved and busy daily. They have their own community here and really do socialize with one another. Don't just take my review for it, stop in! They are doing some amazing things there!

Clean environment, caring staff, excellent care. This is a great choice for both long term care and…read moreshort term rehab and therapy.

Nice facility with very attentive and friendly nurses. My very dear friend was transferred here…read moreyesterday after a week of ICU treatment for an emergency brain surgery to repair a subdural hematoma and stroke. Her prognosis was grim at first, but she is exceeding their expectations and is now on to skilled nursing here at the rehab. I was told it is called TIRR, but nowhere on the building does it state this so don't let that confuse you. The facility is easy to find, parking is a breeze and navigating through the building is simple with everything marked so well. During my visit, I was pleased with the cleanliness, attentiveness, responsiveness and overall room layout. She is in a private room with a private bathroom. I'm not sure if all rooms are private. A schedule is given to the patient each night with what is expected/planned for the next day. The goal is for her (and all patients) to get better and stronger, so I like the planned therapy and for her to know what is expected of her to achieve the results needed. I've heard excellent feedback from other people about this place. Everything I have read and now seen/experienced is A+++. My friend even said the food was good. The Houston Metroplex is home to fantastic healthcare and I think this is another representation to that statement. Anyone going through tough situations like this, my blessings to you. Stay strong.

Beeping alarms at night, mismanaged insurance, minimal actual rehab. It's tough on someone trying…read moreto get well. We had all of the therapy approved in advance - in writing from the hospital - and they charged $2200 for speech therapy which the insurance would not cover. To add insult to injury, this $2200 bill was for two hours of supposed therapy - mostly a questionnaire assessment.

Care is non-existent or very poor because of lack adequate caring staff. Avoid placing your parent…read morehere. Minimum staffing "only as the state requires". Patients do not receive basic routine care or medication as ordered. I had to report them to the government "DADS" Department of Aging and Disability Sevices Services department to report lack of basic care & nutrition. Unless you go there every day to check in on your loved one, they will be poorly cared for. The facility is not staffed with enough CARING employees to adiquitly a take care of your loved one. Please search and research to find a caring facility other than 'Grace Care'. A good resource to start with is a free website called "A Place for Mom". Also FYI, a written complaint form is available at every nursing home to register a formal complaint. It has to be addressed by the facility by holding a meeting with you within 2 weeks of the complaint being registered. A discussion of the corrections they will make will be signed by you and the facility. You are to be given a copy for your records. You should bring someone with you such as a hospice nurse. You are entitled to have hospice services if your loved one is in declining health. You do not have to wait "until the end is near". Hospice is a great service. They are your extra eyes to make sure your family member is being properly cared for and it's covered by Medicare.

I am shocked and disappointed with the care MY MOM got at this place! My mom is on hospice. I had…read morevacation plans and needed to get away as I am sole caregiver in my home. Seasons Hospice which has been great offered 5 days for mom to go to center. I told them I needed a week so I would have to pay for 4 days. Which all good with that. $824. For 4 days no big deal. Fast forward to unlimited calls to my cell phone at roaming charges on a ship. Mom was hungry, nurse aid from hospice found her laying in wet bed once ask for lady to change bed, she laid sheets on bed. Then two days later my daughter witnessed same exact thing. Then mom ask for some coffee was told she had to go to dinning room. Was told she had not had her meds as our nurse from hospice had left for her. Her blood pressure was 186/100 when we got her home. Again meds not given for blood pressure. Again you ask how I know meds were not given I counted pills before turning them over to them and then when I got in car. I go to take mom home and they offer a wheel chair, it has a plastic cushion in seat I lift it up and OMG it had food from weeks and weeks in the seat. I have been told sheets were changed twice only when bed was wet. Her clothes were balled up in drawer with clean clothes. This is only to list a few items. I get a call on my cell telling me they forgot her meds then I go today to collect. They say it is liquid morphine. I was told our nurse from hospice ordered it but then another nurse head said no so not sure who ordered it but has moms name on. They kept it which is fine if it is destroyed. I bet not. Fast forward to stories from mom which I weighed as her demented state. But o no after hearing stories from my daughter,grown granddaughter (18), and the care taker. I was sickened at the care my mother got. Not one great moment and in my opinion Totally Fraud! I trusted them with MY mother and they allowed her to fall twice in 8 days! This is unexplainable and wrong on so many levels. Yes I am taking this to the top and have filed reports with State and will continue to tell others of my experiences so No other family has to go through this! Pattie Creel 281-455-8001

Good staff. They took care of my client. The night CNA gave him a shower sometimes. He got rehab in…read morethe GYM sometimes. We watched movies in his room. Sometimes they would get him in his wheelchair which I liked because he could get some physical therapy. PT is great. The night nurse called EMS one time to get my client to hospital. Lots of nurses at this Nursing Home. They respond to situations!! OT is pretty good also!! Thank You all.

The floors are sticky. The don't assist with uncle, he can't see. He's in a room with another…read moreperson and the person start yelling at him, thought he was taking his wheelchair, but he wasn't he can hardly see. The staff don't care.

My mom spent 2 weeks here convalescing from surgery. The…read morecare providers from the CNAs, nurses, nurses practitioners and therapists was great. They always made sure she was getting the meds needed and the care needed. They took time with her. Treated her with dignity and respect. My mom said she enjoyed the time spent with them. She felt the care was what she needed. The only complaint she had was the food, so I did bring her meals, coffee and treats several days. They had a fridge/freezer where I could leave things for her to eat as well. She enjoyed meeting some of the long term residents while there as well. The building is older, but kept clean, which is important. Overall, if my mom needs care in the future, she has expressed she would like to go back there.

Just coming back to give a full top review. From day 1 to the day my daddy earned his wings, Mason…read moreCreek was nothing but top notch. I can't thank them enough for the love and support they gave my family. I will always recommend them over anyone else in Katy. Thank you for everything you did for my daddy.

I've been an alcoholic for around 20 years and this place has helped me stay away from it…read more I used to drive by the place on my way to a brewery not too far from it, but now I stop here instead and feel good each time I come. There are meetings everyday and pretty much any time of day (except for the wee hours of the night). Parking can be tight during the 12 pm/5 pm/6:30 pm meetings, so try to come early if you can.