They invited me in for a job interview the woman seemed nice and I am qualified for the job had my…read morecertifications to be a cna and bls. I have more than 10 years of experience in wound care and taking care of a double amputee as well as doing the Hoyer lift. I was told someone would email and call me even if I didn't get the job. Nobody emailed me nobody called me I called them nobody answered. I thought the staff was nice the place was clean the residence outside they were playful and friendly. They probably didn't call me back because I told the front staff that a man in a wheelchair started to roll away he kept saying he wanted to leave and they asked if a staff member was outside guess someone is supposed to sit with them and no one was.

I came here for an interview. I was emailed to come in for a scheduled interview. I showed up on…read moretime and upon arrival, nobody knew who would be doing my interview. I applied online, but the receptionist told me I had to reapply in person on paper. After taking 10 minutes to fill out all the pages, I was then told to wait another 20 minutes for someone to come see me. After 20 minutes, I was told to go home and somebody would call me to reschedule because they were busy. I got a phone call a couple days later about my application, and they said they would reconnect with me in a week. It overall seemed so unorganized and not respectful of my time whatsoever. Do not apply or waste your time here.

Good staff. They took care of my client. The night CNA gave him a shower sometimes. He got rehab in…read morethe GYM sometimes. We watched movies in his room. Sometimes they would get him in his wheelchair which I liked because he could get some physical therapy. PT is great. The night nurse called EMS one time to get my client to hospital. Lots of nurses at this Nursing Home. They respond to situations!! OT is pretty good also!! Thank You all.

The floors are sticky. The don't assist with uncle, he can't see. He's in a room with another…read moreperson and the person start yelling at him, thought he was taking his wheelchair, but he wasn't he can hardly see. The staff don't care.

It was a welcoming place Vincent was real insightful and helpful with the lay out of the building I…read morewas looking for a good place for someone and this is the one I believe because of the excellent customer service thank you Vincent

My wife of 55 years is getting poor treatment there. My attorney looked into it and found federal…read moreviolations, including an F-tag 686 indicating a patient in immediate jeopardy there. F-tags are deficiency codes linked to 42 CFR Part 483 of Federal law. The last inspection was done in November of last year. Solera of West Houston was fined over 17 thousand dollars after this inspection and, since 2021, has been fined more than 107 thousand dollars for violations. Trust scale is an F rating for this facility. This is not the fault of the nurses and other personnel there. This is due to serious understaffing of the facility, resulting in their not being able to keep up with the work load given to them. Solera of West Houston is owned by Cantex Continuing Care LLC, a for profit private equity firm which puts profit above patients, as well as above employees, and is not much better than a hedge fund, given its results. My wife will be home in another week, but she will remember the treatment she got there for the rest of her life. Again, this is not the fault of the staff there, but of the corporation which owns the facility, and looking to maximize its profits at any cost.

Beeping alarms at night, mismanaged insurance, minimal actual rehab. It's tough on someone trying…read moreto get well. We had all of the therapy approved in advance - in writing from the hospital - and they charged $2200 for speech therapy which the insurance would not cover. To add insult to injury, this $2200 bill was for two hours of supposed therapy - mostly a questionnaire assessment.

Nice facility with very attentive and friendly nurses. My very dear friend was transferred here…read moreyesterday after a week of ICU treatment for an emergency brain surgery to repair a subdural hematoma and stroke. Her prognosis was grim at first, but she is exceeding their expectations and is now on to skilled nursing here at the rehab. I was told it is called TIRR, but nowhere on the building does it state this so don't let that confuse you. The facility is easy to find, parking is a breeze and navigating through the building is simple with everything marked so well. During my visit, I was pleased with the cleanliness, attentiveness, responsiveness and overall room layout. She is in a private room with a private bathroom. I'm not sure if all rooms are private. A schedule is given to the patient each night with what is expected/planned for the next day. The goal is for her (and all patients) to get better and stronger, so I like the planned therapy and for her to know what is expected of her to achieve the results needed. I've heard excellent feedback from other people about this place. Everything I have read and now seen/experienced is A+++. My friend even said the food was good. The Houston Metroplex is home to fantastic healthcare and I think this is another representation to that statement. Anyone going through tough situations like this, my blessings to you. Stay strong.

Staffs including nurses not knowing what to do. You call for service, ask for x-ray results or…read morereport, or medication, they always say okay I will get back to you with a big smile but it will never come. You have to really insist with many requests and keep on asking, maybe you can have an answer. The NP Tim is very nice though, and the female Indian doctor is also super nice, but she comes 3 times a week. She was very responsive with our family medical questions though via phone if not in person.

Pat B My neighbor who I am POA for just completed a month…read morestay at Avir on Eldridge Parkway due to a broken hip. A very well organized nursing facility that treats everyone like family. The therpy she received there was everyday and she was back on her feet in no time. I was always kept informed of how she was doing. If you need a facility that will care for your loved one this is the place to be.

Intensive rehab program is very effective and everyone on staff was lovely. Food better than…read more"hospital " food!

I had two major surgeries 6 months apart and went directly from the hospital to Encompass for…read morerehabilitation each time. The Physical Therapy and Occupational Therapy teams are the best...they are knowledgeable and caring and get you up and moving three hours a day. The floor nursing staff was friendly and helpful...they never minded a Call Button when I was not supposed to be getting out of bed yet on my own. They often asked if I needed anything before I asked. If I need another joint replacement I will ask my surgeon to refer me here again!

I would give it 0 stars if I could. This place needs to be shut down!…read more My experience there was worse than anyone could ever imagine. The social worker and the director of hospitality both are there only for the paycheck. They do not care about the patients at all! My husband had a terrible experience. I just wish I would have known what I know now. My husband was there only a few months ago and I DO NOT believe they have changed for the better as they reply that to eveyone that gives them a negative review! They meds were continued to be given incorrectly, they broke his glasses and would not replace, they lost his wrist brace that he was required to wear as he came in with a broken wrist. I could go on and on but these are some of the more serious actions that happened there. I never got updates on his rehab. He was home 6 hours and fell again and ended back in ER. I do not believe he was ready to be released! They want to admit patients, collect their money and move them on. The patients are not cared for at all Please please consider other places over this awful place!!! You will regret it if you put a loved one there.

Our first time with a family member in a nursing facility for acute rehab rehabilitation…read more The front is renovated over. The actual rooms are slightly darker and dated.. what's the most important are the people in the director was very responsive to our concerns at the time there was attentive staff that we were there for 13 days Like any facility good to have family members around to watch over the coming and going of the staff and Physical Therapy. With any facility, the staff support goes up and down, and we were fortunate to have caring staff at the time of our visit. We were impressed by the hands-on Physical Therapy in the gym room I did stay overnight the first night with my family member and found that staff were there to keep an eye on the residents Appreciate the care for my family member from all the staff. Being in the medical profession, we had a positive experience with short-term rehab here

My grandmother recently switched care to Amazing Grace Hospice- it has been a night & day…read moredifference in her care within a month or less. My cousin is a stickler for the top tier care when it comes to our grandmother, and she praises Amazing Grace with high standards! Thanks for making the end of a journey more peaceful and easier.

From the owner: Amazing Grace Hospice has a professional staff of nurses, home health aides and other medical…read moreprofessionals offering 24/7 support for patients and families experiencing end-of-life journey.

We would like to place on record our deepest appreciation and grateful thanks, for the outstanding…read moredevotion, great nursing ability, amazing help of the care that all the staff at West Oaks Rehabilitation And Healthcare Center showed our father. Everyone contributed to making his last months as comfortable as possible. Naturally we were saddened at his passing, but we know he was at peace and died with grace. We know our father appreciated all that was done to help him spend his last days in comfort and free of pain and we will be forever grateful to you all. We only ever saw him treated with respect, dignity, deep concern and kindness. Knowing our father was in such good hands brought a sense of peace to our entire family. Thank you all, it meant a great deal to know he was in such kind and capable hands, we will never forget your kindness, and you will remain a part of our loving memory of our father. You are all to be congratulated on the job you do so well and the difference you make to so many lives. The De Pavía Family

I cannot stress enough the immense disregard for human life these people have at this place. The…read morenurse and cnas are rude to family and other staff members. I have watched and paid attention to their practices. When I realized what they were doing, it was confirmed and I wish I would have known sooner. The management leaders are up to no good and if you ever sense they are deceptive please believe it. They know how to hide the truth and lie to you with straight faces. Please do not let them fool you. Be watchful and question everyone and everything.

We have been Erickson priority list members for two years and have spent a considerable amount of…read moretime at Eagles Trace prior to our planned move into Hummingbird Square. Our experience has been a solid 10 with every aspect of the community, and we wouldn't necessarily qualify as easy to please. The grounds and buildings are immaculate, staff in all areas are friendly and accommodating, and the food in all dining venues is consistently restaurant quality with incredible variety. Residents are genuinely enjoying their retirement here and there is a relaxed, friendly culture. There is an impressive range of activities, classes, interest groups and entertainment. Having spent a 40-yr career in healthcare, I asked to tour the assisted living, memory care and skilled nursing units. All reflected high quality care in immaculately clean, homelike surroundings. As long term care goes, this is as good as it gets (as a former nursing home administrator and director of nursing service, I'm in a position to assess this accurately). We researched life plan communities for several yrs and are satisfied that we made the best choice, as more than 20k other Erickson residents have done across the US.

They don't care what the residents want. They just say WE'll LOOK INTO IT. THE food is ALWAYS cold…read moreand they have lots of bed bugs I fell out of bed once and it took them 2 hours to get me off the bedroom floor