Dear Spectrum Customer Service,…read more I have been a Spectrum customer for many years, using mobile, internet, and now TV service. Unfortunately, I have never experienced so many problems with customer service as I have recently with my TV service. The main issues are: * Lack of transparency and continuity: Each time I call in, there's no proper documentation or review of previous notes. I have to re-explain the entire situation, and nothing is followed through. * Misleading information: I was told by a technician on Sunday that the problem was a node issue. However, since then, no one has reached out, and I've received no updates or confirmation that the problem is being addressed. When I call back, I'm simply told to open another ticket instead of seeing actual progress. * Poor accountability: The service issues remain unresolved, yet Spectrum continues to collect payment without delivering the reliability or integrity expected. This is not how customer service should work. I would strongly caution others to think twice before choosing Spectrum, as customers deserve honesty, consistency, and solutions--not empty promises and repeated runarounds. I expect a clear response on how and when my service issue will be resolved. Sincerely, Blaine Sheckler

This company had spotty service the whole three years that I used them. When I called to…read moredisconnect, I was not told that they would not pro so I would need to disconnect on the last day of my even if I was still there. I was not told that until I called to dispute my final bill which includes four weeks that I will not be living Where that service was. I do not recommend them as a service provider. Also customer service was terrible.

I chose Vistanet first of all because of their service - they called within 24 hours of contact and…read moreshowed up within 24 hrs of that. They helped me figure out the Internet for my office but best of all, I was able to get world class VOIP where I can keep my business line separate from my personal but get both calls on the same device. I can also pull calls between devices and get video conferencing, all for a very reasonable price. They handled everything and provided training.

From the owner: We are an Asheville based business VoIP provider. We offer a wide range of services from a Smart…read moreNumber mobility platform to a fully featured office setup. We can also bring in Internet service to most locations.

Be very careful and get things in writing if you decide to upgrade equipment! Sales staff are not…read more100% transparent and did not fully disclosed all financial information. I ended up with a bill for almost $500 . Their advertising gets you in the door but read the fine print. Serious flaws on the business accounts side. Customer service varies with each employee (some good and so not so)...not consistent... don't agree to web virtual online meetings. We waited over an hour for a meeting set by staff and the sales staff never showed up... got a series of text messages of why he was delayed. So much about making an appointment for set time. Don't trust them! However... during Hurricane Helene Verizon kept us up and connected! Just beware and get things in writing and don't agree to verbal promises.

Needed a jet pack for our home and stopped by here yesterday. Lots of parking and nice inside…read morefeatures. Like all other places in the category of phone shops, they felt very inauthentic and scammy upon entering. I hate comments like " hey there how are you? let me take your name and number as you wander the store" and "oh you have to come back? We don't have any appointment slots left but I will squeeze you in and make an exception for you...." That all aside (the nature of the game right?) the service we received from Ru was exceptional. He was kind and approachable. He didn't try to oversell us and he listened to our needs. He was knowledgeable and professional. I hope we don't need to return but if we do, I hope we get him. Actually many of the employees were pretty kind it seemed. Appreciate that.

Did a very good job. Good follow up and very attentive. They definitely knew what they were doing…read moreand took all the steps necessary to get the job done. Will use again!

Switched to Solutiant after several years of poor service from several other providers. 1st time I…read morehave been told a project was going to be "Seamless" and it actually was!! Very professional before, during, & after the install.

First off, I am not Adam. I scanned the business card he gave me and attached it to the review…read more Have you ever had the experience of trying to deal with a home network problem by going through your ISP, and, the vendor of whatever other networking equipment you are using? Each of them says that things look good on their end, and you need to contact the "other guy". How about trying to do that on the phone? You live in an area with poor cell signal, and the only way you can have a conversation is to utilize "wifi calling", except - you DON'T HAVE WIFI, so the call is breaking up and you can barely understand each other. The chance of getting a technician from your ISP to pay you a visit is about as likely as winning the lottery. I did a search on Yelp and Adam was the first - got another response from one other vendor who said they couldn't help me - to respond. He said he could come the next day, and it turns out he is located only 15 minutes from my house. I had done some remediation before his arrival and found out that my problem was not due to equipment, but a configuration decision that I had made that gradually disrupted my network (No, the customer is NOT always right). Adam explained everything that had happened, tweaked some settings, and made some suggestions about how I could optimize my setup. He is very knowledgeable about many networking, communication, and security issues. This will lead me to work with him in the future to improve the quality of our cell signal and do some rewiring to improve the performance of our home network. He also has expertise in other areas - it turns out he used to work for the company that services the entry gates into our community and is also extremely well-versed in network security issues. His hourly rate is entirely reasonable, IMHO. Finally, he is a REALLY nice guy. I can't recommend him highly enough.

Great guy and solid problem solving. Will call him again if need arises. Smaller job but still…read moregrateful for the help!

Folks, believe all of the ONE STAR reviews. Charter service, or lack thereof, is HORRIBLE in the…read moreArden area. Call, lose half day of work, tech comes, issue not at house, work order for service crew placed, service crew arrives don't fix issue, does NOT test to see if issue is fixed, marks service call as complete, drives away. Call, lose half day of work, tech comes, issue not at house, work order for service crew... Rinse and repeat for two years. Charter is horrible and the price continues to increase. Offer $25 service credit and have to have special approval for that large amount. Charter is horrible.

No bars of cellphone service for 10 days!!! Charter blames Verizon. Verizon blames Charter. I…read morecan only contact people if I'm at least 4 miles from my house! Not one tech rep has been able to help! I live in an area where only 4G is available, surrounded by mountains with 5G, so "Sorry, come back when our specialist is in. He'll be here in 3 days." "Maybe he can help you then." If you can avoid both Charter Spectrum and Verizon, I highly recommend seeking service elsewhere. I'm paying about $180 per month for just 1 cellphone, 1 TV and internet!!! They should rename their Customer Service Dept 'Customer Disappointment 24/7' and their Technical Support Dept 'What Tech?!'

I don't know the full lay of the land for a spectrum account because I live in a development that…read morehas a bulk account with spectrum. That service is not good and I don't think it has anything to do with the spectrum people but the development that I live in. I had to add a Bunch of other channels to augment my communities account and for that I have received great help in managing Kathy Moore at store 5666 on Tunnel Road in Asheville, made great headway to help me understand how to get the best experience from my account. I really appreciate that kind of personalized service and for that I give her four stars.

I went in because my phone wouldn't charge, after speaking with the Asst.Mgr, I bought a new…read morephone,everything was transferred over & the lady was extremely nice & helpful. I went back the next morning because the FB page that was coming up was an old one that hasn't been used in years & my old phone had all my passwords stored but couldn't charge. The woman(Darlene,I think that's her name), was extremely RUDE,rolling her eyes,making smart remarks, all because I asked her to recharge my old phone,telling me to go buy a battery,that she couldn't recharge the old phone I explained to her that the Asst.Mgr had charged my old phone the day before,so why couldn't she? Her response was that it was a waste of time,then called her Asst.Mgr,"Wonder Woman" which was rude as well. I don't know who the MGR is,but this woman does NOT need to be working with the public! Then,as I was leaving,she said," I know you're mad,but you have a good day", then smiled & rolled her eyes.i told her," You shouldn't be acting like this to a customer who just bought a phone & you should be ashamed of how you have acted ", she just kept smiling as I left I will NEVER let this evil person wait on me again & management needs to get her straight or fire her!