Worst Customer Service. Overall "service" is less than favorable. Misrepresentation and false…read morepromises.

Took 2 months and speaking to 15 agents to try to disconnect services i asked to be disconnected…read morewhen I asked for the return label. Continued to charge me and I spent several hours on the phone trying to resolve the issues

There is something wrong with DISH! I am tired of standing on top of guide in order to read it…read more Called the company and they said it was new and the best. If I wanted to read the guide, I could get "old equipment" which would cost less monthly but a $200 installation charge. No problem. I think I see the end of the contract in only 22 more months!!!!!! Thanks DISH. You are the best

Do not walk, RUN away from this company. The only thing that is worse than the quality of the…read moreproduct is the customer service, particularly from Mike Hickey. He is incredibly rude, callous and unprofessional... and he is a liar. He claimed that their service would generate a download speed of 45mbps, but I did speed tests every single day, at different times of day, for over 6 months, and never once did it go over 20mbps. When I questioned him about his claims, he said "that's what I get when I run a test on your location". What a load of garbage. And in one year, we had at least 4 outages of service of at least 72 hours. And when you are lucky enough to get Mike on the phone, he just says "I'm working on it, what else do you want me to do?" Ridiculous! Best thing I did was cancel this waste of money... what a ripoff for $59 per month.

I signed up for Internet with them nearly 3 weeks ago. So far, no Internet, no technician visit -…read moreand no response to repeated "service tickets" submitted. Yet they have taken $158 from me, and will be taking another $59 in a few days, if I don't block my credit card. I'm beginning to suspect this is a scam, not an isp at all (I don't know a single person who has Internet through them). Run away, very fast.

The sales rep completely misrepresented the monthly cost for switching to Verizon. She said it…read morewould be $45 a month, but my 1st bill is $148.77. National customer service said I would need 2 lines to get $45 a month, but the rep knew we were talking about 1 line. She was very nice, but gave me a big mess! Now I have to switch back to my old provider. I have to wait again to get my account number, because the 1st V rep didn't have it. So terrible customer service all around.

I recently had a disappointing experience with Brandon at this retail store. In February, he helped…read moreme set up new phone lines, promising that the smartwatches would work seamlessly with the phones and didn't require my phone to function. However, when I received the watch, I discovered that it was an incorrect model with a different IMEI number from the one listed on my account profile. When I took the issue to the corporate store, they confirmed that there was an error and told me that Brandon would need to fix it. After waiting a few weeks to calm down, I returned to the store with Brandon and explained the issue again. I asked for him to fix the problem and provide credits to my account since we were paying for a service that wasn't functioning.I kept the conversation brief with Brandon. surprisingly handed me his personal phone to talk to a representative on the phone. Which was unprofessional due to his notifications being displayed for me to see. During the call, I expressed my concerns and issues to the representative, who then put me on hold. Brandon became confrontational and raised his voice at me, despite me remaining calm. When I asked him to stop raising his voice and provide proof of the changes he made, he continued to deflect my questions and eventually admitted that he didn't submit the change and there was no change to our account. The experience was unprofessional and unacceptable, and I would not recommend this office or Brandon for assistance.

I really don't want to give them even one star! High speed internet is very slow and home phone…read moreconnects calls only part of the time. When I call ATT, I'm told it is a "network issue" caused by flooding that occurred more than two months ago. Unfortunately, ATT is the only home phone provider in this area. They know it so they don't even bother with quality customer service.

O stars. (Yelp made me pick at least one, but trust me.) Seriously. I've been a customer for a few…read moreyears, and every year, the contract they offer gets less competitive with what they offer new sign-ups. I'm done. When they discuss a package with you, automatically add at least $20 for add-on fees and taxes they absolutely Will Not tell you about. I'm switching providers and switching to straight internet. Cable tv... So over.

Great customer service. Prompt response time when needed onsite. Very fair prices and they do not…read moreovercharge like some other IT businesses in the area. Highly recommended.

If you bought a computer from this business, you may want to check if the pc they sold you is…read moreREALLY the pc you paid for. I bought what I thought (& was on the invoice!) a ThinkPad Edge 520. After problems with it from day 1 (this company tells you they 'set it up' all ready to go...) I had to call the manufacturer myself. I found out, through the model #/type/serial #--my pc is an Edge 15--a DISCONTINUED model! After contacting them, I was told, "I agreed to this model, and it doesn't matter what's on the invoice"! I know need to take them to small claims court! These guys ran a cam on me, and I warn you!