Waited on hold for over 20 minutes and finally hung up. Terrible customer service...I am so glad…read morethis is not my power supplier. Also emailed them over 4 weeks ago, no response still....it's been a month or more.

Horrible company for years have been sending them hundreds of dollars a month for way overpriced…read moreelectricity. One month on a 500 dollar bill I added their multiple bills (get Four a month) wrong by 50 dollars and they threaten shut off. Complete carp company I really wish they were not a co=ok so there could be some regulation of this crap company

Perfect installation, super fast internet, friendly local company to do business with.read more

This company is ridiculous. They come to our door to solicit business, we politely say we aren't…read moreinterested, and they don't leave. Finally had to get rude to get them off our property. A week later, they come to our door for an installation appointment that we never agreed to. I told the installer that we never agreed and he tried to walk by me to start the installation. I stopped him and told him to get off my property and all he did was smile at me. I asked if he understood me and he mumbled something and finally left. Do I need to call the police? Surf -- stay away!

The sales rep completely misrepresented the monthly cost for switching to Verizon. She said it…read morewould be $45 a month, but my 1st bill is $148.77. National customer service said I would need 2 lines to get $45 a month, but the rep knew we were talking about 1 line. She was very nice, but gave me a big mess! Now I have to switch back to my old provider. I have to wait again to get my account number, because the 1st V rep didn't have it. So terrible customer service all around.

Terrible experience switching over to Verizon. Lied about phones and service. Went back in to ask…read moreabout it after we received the bill and they just looked at us like "oh well"! There needs to be a sign up that states they are not a corporate verizon store. I would've never signed up or went there. So sorry we switched over to this company. I thought Xfinity was bad......but this customer service is terrible and not willing to fess up to what they actually told us. Won't be staying long.

We have used Automated Data Systems for nearly 20 years! I think we were one of their first…read moreresidential customers. They have always come thru with excellent service. I highly recommend them!

Just wanted to comment on the excellent service I received from a gentleman named Christopher R…read more McCay, regarding a particularly troubling computer error I had been receiving. Chris was kind, courteous, professional and very helpful. In a few minutes he had resolved my issue. A shame that five stars is the most I can give him. He deserves more.

My Surf internet went down last night Wednesday. I called Surf and the technician called back in a…read moretimely manner Ask a few questions and said a technician would need to come out. The appointment was scheduled for Saturday between 12 and 4 pm. He said he would work on getting priority to move up service call. Surf called me back Thursday morning and said the technician would be here today between 12-4pm. Received call from Dougie at 11:45am saying he would be here in 15 minutes. Dougie was respectful of our home and made the needed repairs in about 1 1/2 hours outside on a very hot day. He did a professional job. Have had Surf for several years this was our first service issue. very happy with Surf.

Seems to be an issue for billing with Surf. When Surf internet was installed at my home for the…read morefirst time we agreed on a price for my internet service. When I got my first bill there was an extra charge of $5.00 a month that I did not agree to. They just tacked on an extra 60 bucks a year and called it some kind of BS service charge without my consent. Over all I can't complain about the Surf internet performance. Its been OK. Then along came Frontier. Surf agreed to meet Frontiers price so I kept Surf over Frontier, Surf agreed to match what Frontier was offering. My bill dropped about 20 bucks a month. I ask the rep from Frontier if customer service was in America. He said any problem will go directly through him. Long story short. Frontier has reps over seas. I called a number off the web and was connected to an over seas rep. Anytime I call Serf internet I am talking directly to someone from America and is within driving distance of my home. To me having a company that hires Americans will be worth the extra charge knowing that an American is working customer service for them. It is nice to talk to someone you can understand without some language issues. Don't get me started on Comcast ... :-) So glad that they are out of my life now that fiber is finally here in my hood. None of the ISP's are perfect and never will be. They have to keep their share holders happy. This is America... Deal with it, .. and be thankful that your have what you got and move on with life.

Frontier Communications is a good one for a Class Action Lawsuit…read more Frontier Communications is the worst internet and phone service provider in all of Southwest Michigan and Northern Indiana. Avoid Frontier Communications at all costs. Frontier Communications is not worth the time and aggravation. You will lose more money on trying to turn off your service. Be warned by this review. I need to turn off Frontier because a family member had to move into a nursing home. Leaving us with no choice but to turn off Frontier landline and internet bundle. You may as well bang your head on a wall while asking their Philippines customer service to cancel your service. The US service only reads liability statements and service offers to to detain you to remain a customer. In all they have taken over $500 of my parents money. In November they put the account on a vacation hold for 9 months. Then in January they removed the hold and are charging $111 per month. Jump forward. Now they have made me wait to officially close the. And will charge me another $100 because I will not be able to turn in an obsolete router. But wait, there's more. For a $27 credit on my account, they want me to stay as a customer longer and find a new customer who will take over the account! (How that works I still don't understand) Don't buy service from Frontier Communications

I WAS with this company for over 10 yrs, they raised the price almost double and I just couldn't…read moreafford that, so I left. Then they billed me (at this higher rate) for another month after I closed out the acct. I was stupid and paid it as I didn't want my credit rating to drop,, I returned the modem in WORKING ORDER, way ahead of time as asked, now there is another bill of 50$ for some bogus money grab "restocking fee" Im like what? I had never heard of this and was never told this would happen when I first started with them over 10 yrs ago. I reported them to the FCC for doing this. I got a call from some rep who left a bogus # for me to call him back, reason why I know it was bogus as I tried to call back and got some telemarketer message and it wasn't this company- this person never called back again and the fee is still on my acct. I am not paying this as there is no reason for it, the modem worked fine when sent back and they can turn around and give it to another customer,,, restocking fee my ass. I will never return to this company and they lost a LONG TIME GREAT CUSTOMER WHO PAID THEM LOTS OF $ FOR THIS SERVICE. Please do NOT USE THEM. They obviously love to rip people off.