I came across Home Instead at a time of need and despite meeting for an "assessment" with 1 of…read moretheir representatives who took into account all of the needs and requirements of the situation, the service I was given was absolutely horrible! The worker was hired to work the overnight shift, she showed up in no uniform, no mask, said she had inadequate experience for the job, fell asleep twice, had to be physically woken, was rough with the patient and dog, failed to clean patient and then argued when asked to leave after being caught sleeping (literally laying down, feet on the couch, covering her face). The response from the company was unacceptable, they never replied to my email sent directly after she left, I had to call the 24 hour line multiple times to report her early dismissal and never got a return call. Further, after calling to follow up on my issue, I was told I wouldn't be charged for the horrible service and then received a text and voicemail message days later confirming further service. I again cancelled, citing an unacceptable initial experience and have now been charged $100 for this abhorrent experience. In short, the company (franchise) lacks in every area and customers would be wise to look elsewhere.

Stay away from this company if at all possible! My mother experienced theft from their care givers…read moreand they were VERY unreliable. One of the care givers even put her name as an insured on my mother's vehicle!! There was no continuity with care givers whatsoever! There are other reliable home care agencies and this is not one of them! BUYER BEWARE!

I have been working for this company for almost 2 years and I have never found such a remarkable…read moreculture. What has kept me here is their values the company sets not only for all staff members but also for their caregivers. The core values of Character and enjoyment for this company are what led me here and also why I keep working for PeopleCare. We are several moving pieces that make up this culture. PeopleCare never stops helping others to provide extraordinary customer service to are clients and caregivers.

This company is the worst of worst. I wish I could give a negative 100. They hire people without…read moredoing thorough background checks. They do not care about their employees. They treat the employees horribly. Blame the employees for the faults of the dysfunctional, unorganized, poorly managed company when the employees are the people that are working non stop and under paid doing 5-7 or more jobs at once. Due to not properly training and organization. The administration is the only position that never gets replaced. That needs to be replaced. The head of the personnel is racist, sexist and agist. Unapproachable for any serious issue. They say there is open door policy until you ask for a meeting then Get denied. They keep bad records. Their pay rates for their caregivers are to way to low and not even pay the average rate in the area. No one ever calls you back and if they do they are extremely rude.

River was a great recruiter, very easy to work with. After I started my first assignment River…read morewould check in periodically to make sure everything was going OK. I appreciate all the support he provided.

Absolutely wonderful place to work. It is very much a family environment in the office and everyone…read moretakes care of each other. When taking care of families, every one will go out of their way to make sure that the care being provided is the best it can be.

This company is amazing, from the upper management to the caregivers! They treat those around them…read morelike family and I was able to enjoy their annual Day of Joy event, celebrating caregivers and those they are caring for, which was outstanding!!! The smiles and happiness what abundant! I would trust this company with the closest of my family and friends.

I am a physician and my father recently passed away at age 84 from complications of Alzheimers…read moredementia. Comfort Keepers cared for my dad an average of 1-2 times / week over the last year of his life. I found there care to be outstanding. Every care giver was incredibly compassionate and helpful around the house. My mom actually had a hard time having enough work to keep them bust because they were so efficient at completing housework while attentively watching my dad so my mom could attend her own Dr appts. We had several "emergencies" while dad was under the care of comfort keepers and each time they navigated the "emergency" professionally and with excellent communication with me. I cannot recommend this service highly enough. They were life changing for our family helping my mom to get some much needed time away as the primary care giver for my dad. We numerous different caregivers male/female and all were consistently outstanding.

The reason I am giving Rowan Community a 5-star review is because they care. The staff care about…read morethe well-being of their patients and several of the staff members are long time employees. We have 2 children at the facility that are suffering from a terrible neurological disease. They will never recover, and Rowan Community is their home. The staff treat them as such and take care of them like they are their own. You can't put a price tag or a star rating on that. If something were to happen to my wife or myself, we know that they would be taking care of. With that said, it is an older building and has a lot of the issues that come with an older building. They unfortunately are dealing with staff shortages much like every other business these days, but they are doing the best they can. Everyone pitches in to help. It is all hands-on deck when it comes to meal service, and they do the best they can. We are very involved with the care of our kids and you will find my wife there at least 3 times a week. Unfortunately, several of the residents have been forgotten by their family members and they expect the staff to just "handle" their needs. If you are looking for a state-of-the-art facility, Rowan probably isn't that. If you are looking for people who care, Rowan is the place.

Honestly, this is one of those situations where if I could take stars away from them or give…read morenegative stars, I would! My father was brought to Rowan after a back surgery for rehab, because it was affiliated with the VA. They seemed to be highly rated but this is the biggest nightmare of a care facility I've ever experienced in my life. This is the hell you send your loved ones to when they are dying! Before I even got there, my dad was texting us non-stop to come save him. He did not get breakfast because his dinner the night before was practically inedible. He begged us to bring him outside food. Upon walking in you are immediately hit with a smell of a mixture of morgue and mold-riddled cafe. Then you see the paint, decor, and bedding is all from the 1970s and 1980s. The beds spring boards and the mattresses are foam, not memory foam, regular camping mat foam. The beds at the hospital were more comfortable. The staff seemed mostly nice, but the Director of Nursing seemed to find us audacious for saying that the beds were not adequate. Dad was complaining of pain three times more in these beds than he did at the hospital before his surgery. I asked her how old the beds were, and she answered with "They are perfectly functional! What's wrong with them?!" That's not what I asked. The more I sat with my dad, the more triggered I got by the sounds and smells. It sounds like an insane asylum. Doors being slammed every 30 seconds, equipment knocking and slamming, staff yelling at each other across the halls, patients melting down, etc. There is no AC in the individual rooms. The PT center can only handle one patient at a time, and with as many patients as they had, I'm not sure how often they could have gotten around to my dad's care. As I walked to different places in the facility I was hit with what smells like feces and rotten menstrual pads. Then I had to get on the floor because my dad dropped his hearing aid battery and the floor was sticky. There were no chairs for visitors or patients to sit on. We sat on the unoccupied bed in the room and our backs started hurting as well.

Great care givers and the office helped me with all of my questions!…read more I was confused by the surveys in yelp so I went to google. They have a 4.9 which is consistent with my experience.

Weird management. I mentioned to them their reviews weren't that great and they replied they have a…read more4.7 star google rating. A few days later I saw their several 1 star reviews here on Yelp all disappear and only 2 reviews remained. One 1 star and one 5 star. The 1 stars consistently had a theme of being overcharged or charged for things that never performed. So when setting up the paperwork for their services I made sure it was not on auto payment. To dis-incentivize from paying by check they required some crazy amount upfront as a deposit. Check was the preferred payment but they have a $150 service fee to even start service. They insisted it be paid before anything started, like they didn't trust me to pay it, and offered check and credit cards as payment options. I offered to meet her with the check the morning of the first day of service, but she couldn't meet so i offered to pay by credit card, but to please send me an invoice or request for payment for the $150 (assumably with info of how to provide the credit card payment). After thinking about it more, paying by credit card seemed safer since I saw there were so many issues with others paying for services not executed, but she refused to send an "invoice" and after which she said what was requested is not in their scope. I asked specifically what was not in scope but several months later and still no response. Each Visiting Angels is a franchise so you will get totally different teams with each location. I remember years ago they were so messed up they didn't even return calls for a long time, and when they did they were still super disorganized. I hope if in my lifetime I get a visiting angel some day, that it isn't a revenue driven one, which is the opposite of what an angel is all about. Some may have great experiences with them, but just the upfront process of them being super nice sales people quickly turned into craziness on a dime. Perhaps I dodged a bullet and just saved myself a huge nightmare of a future situation. So perhaps I should feel very lucky. I honestly, with two different bad situations, think this organization is off my list for any considerations ever, and recommend you dig further to ensure they are a "match" for what you are looking for. At $60/an hour for custom care (-at a facility) vs your home) and $47/hr for in home companionship, they seem a bit pricey to me since none are skilled and am sure many are not US Citizens. Wonder if my review will disappear too?