I spoke to Danica on the phone in hopes of trying to get help with my mom to schedule my…read moreappointment and she was completely UNPROFESSIONAL. She did not help me at all. It also seemed like she did not know what she was doing. She kept stuttering and saying "um" and was not helpful at all. I also had to call back because she hung up on me the first time. She is making your company look terrible. Never using Carewell services again. I am going to assign to another home health....

I am very happy that I found Carewell Health Services because i really really needed in home health…read morecare. The nurses, physical therapists and occupational therapists and wound care nurses were very professional, attentive and took care of all my medical needs. They kept me out of the hospital and because of there attention I was able to stay independently at home instead of a skilled nursing facility. Thank you for all your help I will always use your services.

After nearly being killed in another facility Sandstone was a better place there physical therapy…read moredepartment was great the staff was caring .I only had 2 complaints with 2 different nurses 1 apologized & the other one didn't apologize but her tune changed when my family member went to the director of nursing and made a complaint.over all the 3 months I spent in Sandstone was pleasant

I would like to start out by saying that the Nurses and CNA's are Awesome! My Husband has been here…read moresince they transferred him from the hospital with low sodium and high blood pressure. He had been getting excellent care from the staff. I would like to give a shout out to these people, Nurse Selena, she really works great with the patients and is always friendly to everyone Gringo and Kristi the night Nurses do an Awesome job as well Dea who is a CNA she really works great with all the patients and is very gentle with the patients who needs extra care. Katrina who is also a CNA she is also great on what she does. All the other staff who works here in the Wing: Valley of Fire are amazing In closing, that if I was a head of a major Hospital and I needed to hire Nurses and CNA's I would hire them immediately that's how good they are with the kind of care they give to all their patients.

There are no words to express the gratitude I have for the care provided to my father by the TLC…read morefamily. Prior to TLC my father was in at least three "memory care units" where lots of promises were made regarding the patient-centered care that would be provided and the expertise of handling any difficult behavioral problems that come with the progression of Alzheimer's. As a nurse practitioner, I thought I had done my due diligence with researching the facilities. I was wrong. With the covid shut down in March 2020, many of the facilities housing elderly took advantage of the fact that families could no longer check on loved ones physically and a lot of negligence occurred. My father was moved three times during this time as I tried to find the best care. What did Tender Loving Care provide that these other facilities did not? 1. As with any patient with dementia, moving them to a new facility can be very difficult. The transition can cause them to progress in dementia and not recover. It can increase behavioral disturbances during the adjustment period. My father was already having issues with agitation when needing to have his brief changed/bathing so the staff already had their hands full when he came over. Dr. McGivney and Kerri were amazing and worked very closely with me to make changes to his medication regimen to reduce the behavioral disturbances to allow the staff to care for my father. Once he was stable, the doctor would reassess with the goal of reducing medications as needed depending on dad's response. There is not one facility out there that I know that would spend this individualized attention with a patient. The staff is watching the resident daily and reporting back to Kerri and Dr. McGivney on medication response. 2. The staff truly got to know my father and what he liked. When they asked for the list of things he liked they actually used that information to learn how to get him to engage with the community. I would come in to visit and he would be in his "office" writing for work. He would be at the desk reading the newspaper while the staff was also sitting with him engaged with activities. Staff found out he liked to organize and clean, they would have him helping them and encouraging him, meeting him at his level . These were the biggest differences between TLC and other institutions. My father felt safe, happy, and content here. 3. The amazing backyard/courtyard for the residents. Lots of natural light inside the house. Previous facilities promised he could freely walk outside in the locked outdoor courtyard yet at each facility I would find out from my father they were all locked and a loud alarm would go off thus my Dad not wanting to go out. He loved being outside and this was the reason I had chosen those facilities !! At TLC, it was truly open and unlocked so residents could freely go outside in the backyard. This is so critical especially with the COVID shutdown that residents can get fresh air and sunshine. 4. Maintain all the COVID precautions. 5. I could go on and on with all the little things the staff did to let me know how much they cared for my father but there isn't enough space here. Thank you TLC for everything

My mother was at TLC for two years before she died 3 months prior to her 99th birthday in 2014. My…read moremother was in relatively good health, of sound mind, but very frail, needing 24-hour care due to her advanced age. TLC provided this care with exceptional attention to detail, with much affection & respect shown to both my mother and our family. The TLC Staff made a potentially difficult situation less painful for us. We consider our Family blessed to have had the McGivney's & their staff in our lives. Thank you TLC!

We just checked our brother out of this facility after a two month stay. Not only did he rave…read moreabout the staff and his care, but upon checkout the physical therapy staff voluntarily assisted to load him into the camper van so that we could transport him to be nearer to his children, which was no easy feat considering his inability to use his legs or arms or even sit up for any length of time in a wheelchair chair. They truly went above and beyond!

I thought long and hard before writing this review. In general I don't post negative reviews and…read moretry to focus on the positive, but after 2 weeks here we were given 24 hours to move our 94 year old immobile mother out of the facility or pay $600/day. I'm not complaining about that so much as the lack of notice, the lack of explanation on what our options were and the utter lack of concern about the stress surrounding all of it. They should know more about how the process works than I do - and they either don't, or don't care enough about the family the patient or the process to explain any of it. I know more about how Medicare, medigap and supplemental insurance than the management of this facility after going through this process one time. The care here is good enough. Some wonderful nurses and some impatient ones. But it's a tough job and I appreciate anyone doing this for a living. But understand the process and be ready to be thrown out with no safety net and no help figuring it all out with literally no notice. Once insurance because an issue they were relentless over a 24 hour period about getting her out. OK - I get it, nothing is free. But they know the process, we don't and they really offered no help in what to do next since she couldn't go home. PS : our mom passed within a week of getting kicked out of here and honestly the stress of it all was a factor.

I posted a low rating review based off a bad experience with one night nurse. That was definitely a…read moreone off experience and I take that back entirely. The facility is beautiful in a Tuscan theme. The staff is amazing, they are the nicest empathetic group of people. The food is a good variety. The only qualm I have is my dad isn't able to feed himself and has been going without food. He won't ask for help because he doesn't want to bother anyone. I would recommend this facility to anyone and everyone. Thank you for taking the best care of my dad.

My 92-yearl-old dad stayed and rehabilitated at AHC (Sunset and Jones location) for a couple of…read moremonths. He had suffered stroke-like paralysis on one side for both his arm and leg. We thought his recovery was an extreme longshot at best. However, thanks to the truly superb staff, he was able to slowly but successfully regain his ability to walk as well as a lot of his abilities to be somewhat independent. This would not have been possible without the amazing medical assistants, nurses, physical and occupational therapists, wound care specialists, case managers and even their maintenance man. When dad first arrived, and for most of his stay, he was completely dependent on AHC staff for bathing, toileting, getting food, and all. The staff was so attentive, patient and understanding (he did get grumpy and stubborn at times as he was dealing with a lot of medical issues;-) They never missed a beat and motivated him to keep working hard and improving. Without hesitation, I highly recommend this AHC for rehab. A few names I must recognize: Himani, Jordan (therapists), Mary, Janet and Chanel (the CNA's), Luz the head nurse, her daughter the woundcare specialist (forgot her name:-) and Arnelle the maintenance man. Arnelle didn't even have anything to do with patient care, but he had such a positive, smiling and motivational presence and got to know our dad and kept him smiling and laughing on a daily basis which is hard to do when someone has just lost their independence and is in pain. A huge thank you to the entire team; they are really like a family.

I definitely recommend this rehab place for your loved ones! My mom was sent to this acute rehab…read morehospital after her hospital stay to get intensive therapy as she continues to recover. The quality of care was top notch! All the nurses, CNAs, therapist: shout out to John (PTA), Tony (OT), Camille (student OT), and Gina (ST) were all so wonderful and amazing! I could tell they truly care about their patients and so passionate of what they do. They definitely go above and beyond for their patients. All of the other staffs there were all so wonderful as well including Maria (case manager), Dr. Eng, Joey (PT lead), the receptionist, the kitchen staff, the housekeeping, etc. I'm so glad I chose this location for my mom. They took really good care of her and they were very helpful with any questions I had. The facility is very nice and clean as well. They also give you clear instructions upon discharged, which was so helpful. Thank you all for what you do!

My Aunt fell and broke her hip. She was taken here for two weeks for physical therapy and care…read more This facility and staff are absolutely and a beautiful building and grounds. They have state of the art equipment for physical therapy My aunt has had the best care, she was treated like a queen. We were very impressed

Best Memory Care Facility in Las Vegas! I was actually shocked to find out it was the 100% Memory…read moreCare because the other facilities I visited only had small wings dedicated to memory care and it felt like a jail/lock down. The employees at Vintage Park are specifically picked and trained in Memory Care for all stages of Dementia and Alzheimers!! Amazing Community!!

This is by far the most back biting, disorganized place I have ever worked for in my 17 years of…read morebeing in the cna/caregiver industry. I was recently fired and I know I may sound like just another disgruntled employee but this is not the case. The management team are definitely not in the business for the residents. They are very unprofessional in the way organizing. I have never seen so many falls as far as the residents go. They can not keep employees. It is literally a swinging door. I loved working with my fellow employees except for a few, which I know that happens everywhere. This place is in need of new managers if nothing else. They are very nice to you for a little while, and then the true colors really start showing. I was never late, and the reason I got fired was because I got put in the hospital for pneumonia and gallstones. and then was summonsed to court in Utah to help my daughter fight for custody for my grandson. They showed nothing but sympathy until a week later after I got back from Utah and they had hired four more people while I was gone. I understand I was still in my 90 day grace period, but the way they went about letting me go was nothing short of under handiness . I would not recommend working for this company unless you enjoy working around fake people.

Disappointed my doctor referred me here to manage pain. On multiple occasions I left after my…read moresession in such pain I was barely able to walk to my car leaving in tears due to pain is not helping me, I even brought in copies of my X-rays so they would know what my situation is but all but one therapist was bound and determined to insist on improving range of motion that cannot be improved due to the metal and new bone growth with my hip reconstruction In addition last 2 visits the heating pad was burning hot and my last visit with Teresa was the worst and final visit I had to call in sick to work because I could not walk due to the pain she caused me I cannot recommend anyone coming here

When you are truly in pain and don't feel well, it's hard to see the light at the end of the…read moretunnel. I truly appreciated the tools I learned to continue my therapy at home. Jackson cares not just in a professional capacity, but also for the overall wellbeing of each patient. They give you the attention and encouragement to push forward. Thank you!

We transferred my father to this facility from another and WOW what an improvement. Our family had…read moreso many questions and concerns due to Dad's health conditions and were incredibly pleased with the level of response and compassion from the staff. Breigh, Ronalene and Alexia are professional, knowledgable and well informed. Dad is happy, thriving , and safe!

Este lugar no se los recomiendo tratan muy mal a los residentes las que están de en cargadas la…read moreMónica y la Erika son muy malas personas no les preocupa los residentes no les dan de comer las familias no están contentas con ese sugar no se los recomiendo . Que sus viejitos los dejen en manos de gente que no les importa lo que piensen las familias . Y en la cosina nunca tienen comida . Los residentes pagan mucho dinero y a la celeste no le importa . Solo piensan en ellas no se los recomiendo este lugar cobran mucho y mi abuela . No está bien en ese lugar .los dejan morir Cuidado con este lugar

I cannot recommend Senior Helpers highly enough! From the very first interaction, their team showed…read moregenuine compassion and professionalism to both our family and my elderly in-laws. Our caregivers, both Sofie and Evelyn are truly exceptional--patient, attentive, and highly skilled. They treat my in-laws like family, going above and beyond to ensure comfort, dignity, and joy in daily life. Whether it's helping with personal care, engaging in meaningful activities, or simply sharing a laugh, they made a real difference in our day to day lives and truly became family. Communication with the management team is outstanding - always responsive and transparent. If you're looking for trustworthy, heartfelt senior care that truly puts loved ones first, look no further than Senior Helpers. They've given our family peace of mind and have made this transition one of the best decisions we've ever made. Thank you from the bottom of our hearts!

I have had great care from this office. Very professional and caring office. The referrals are a…read morelittle hard to get but the office is great