Credit Unions are owned by the people, then why aren't the rules and fees made for the people's benefit ? We might as well move our money to CHASE ! No grace periods, no payment of bills when your checking is $1 short. I waited 45 mins today on the phone to see why my car payment was declined ... I was sixty cents short. But I have a large balance in my Savings. BrightStar your rules need to be FOR the PEOPLE! read more

Profiling branch they will profile you horrible branch need to shut down never going back here again saying my passport cannot verify my identity when the co op system identified it and no issue at other branches read more

From the start home equity line process was a nightmare had to go into branch to find out what was going on with app and then had to do app with manager in branch again. Then they asked me to deposit twice appraisal fee second one was in cash. 4 months later they still have a freeze on my check from my other bank account and used my cash for appraisal. They tell me sorry sir come back tomorrow or another day we will work on releasing your money. I work in banking and by far the worst credit union experience I've had 20 years of banking and lending expertise. read more

Do not do business with them, and i'll be specific the one on University Drive is the worst of all , bad customer service , they'll do everything but assist a customer. the lady that was handling my application messed it up, put in all the wrong infos, checked my credit for nothing since that's not what i was asking for, now i have an inquiry from them on my credit for nothing , which impacted my credit real bad. STAY AWAY read more

Their phone service is the worst. I have a better chance of getting through to the White House.

Horrible, horrible, horrible. ATM placement is awful. Customer service is lacking. Policy is terrible. Not helpful at all. read more

I've been a member of this credit union for over 20 years. I do not recommend this business at all. They've changed their hours to make it even more inconvenient. I'm sitting in the drive-through right now and I've been here for at least 10 minutes and no one has even acknowledged me. Whoever is making decisions for this credit union needs to be replaced. The customer service is nonexistent. read more

I am very disappointed that I have to write this review. I have been a member of Brightstar Credit Union not only for my personal accounts but also my business accounts. I have financed vehicles and have had credit cards for over 7 years. I have referred many of my own personal clients to Brightstar. I am very upset I've had several problems with my accounts and no one has been able to assist me or even had the decency to contact me back. The customer service and quality of the assistance has greatly deteriorated. There is a lack of communication between the members and the Credit Union. Yes you go into the branch and speak to someone but there is no followup or explanation as to why the issues exist. Communication and notifications is key when dealing with customers and especially when it comes to their accounts and things that can affect their credit. Example closing accounts, line of credit, credit cards etc. without notifying the customer in advance. There needs to be more personal communication with the members concerning their accounts, changes, updates, deadlines etc... I asked to speak to a Supervisor and was told that I cannot speak to a Supervisor that the branch needs to contact them but my question is if the branch at their level is not able to assist me with my problem then at that time I should be able to speak with the next person in the chain of command. It is very disheartening when you have been giving your business to a Company but you do not feel appreciated or valued. But Im always asked do I have someone to refer? I will not be referring anyone or any of my clients to Brightstar because the quality of care that has become the new standard is not a place I want to refer to others. Brightstar you seriously need to start doing more surveys to see how satisfied your customers are instead of requesting referrals. read more

The manager and supervisors at this location specifically are incredibly useless. Rest of the staff is very friendly and helpful but the second they need advice from a higher up, it's usual horrible. Adrian specifically is a problem seems very unhappy with his life and takes it out on the customers who walk in. Sad to see a credit union ran so poorly. Highly advise taking a look at the people actually running the place. To the customer I highly avoid coming here even if it's just a sister branch to your regular credit union. read more

How is this credit union still alive and running? I signed up for them and received my card. I added money into the account and a few days later they denied all transaction. I later called them and they told me they closed my account because I didn't send them my ID in a email that I never received ? Like...What!? I clearly gave my ID to even open the account for both checking and savings account. So they sent me a paper check in the mail. I left from a decent bank thinking credit unions would be good, but "booooyy" did this put a nasty taste in my mouth. Bright star get your stuff together. The app sucks, the website layout is subpar, and what customer service? read more

Worst SERVICE! Employees are unprofessional and definitely UNHELPFUL. How is it that you are suppose to help customers but you sit and laugh and smile in a very serious situation? Bright Star Union has been the worst bank experience. especially this location. read more

I have very pleased with this BrightStar credit union branch in Davie. They have been very professional and always provided me with the best service possible. I will continue to use them as my main banking source. read more

Any and every time I been inside this branch it's long wait times and bad customer service, just an FYI

very poor customer service. go elsewhere, too many other credit unions in the Ft Lauderdale. I should of listened to my friends & stay far away from Brightstar. Seems like they hire all the tellers who were fired by other CU read more

I was treated very poorly by the staff members when I came in to see an advisor. There was one other person waiting to be seen when I got there. I noticed a group of 3 employees laughing and talking in a cubicle that was within my view. I thought they were in a business meeting so I knew I wouldn't be seen by any of them. I checked the time. It was 4:00 when I arrived. I thought that someone would see me soon before they closed but when it became 4:45 I gave that a second thought. This entire ordeal reminded me of going to Tire Kingdom and waiting the rwquired 45 minute wait before being seen. I got so mad that I got up and walked directly to a teller. She was able to print out my statements and didn't charge me probably because I was so upset. I hope I never have to step foot inside that bank again. I have been a member for 30 years. Too bad that they think it's ok to disrespect their members. read more

The customer service here is horrible not only has every experience I have had with this company been terrible but the same goes for everyone I know that has done business with them. It's sad to say but I am just being honest here I wouldn't recommend this location to anyone at all. read more

This has to be the slowest bank in the United States there are three driving lanes but only one teller to take care of the deposits I am still in line for 12 minutes not one lane is moved. This is not a one time occurrence anytime I've had to go to his bankthey've been slow. Inside or outside. read more

Super friendly and very helpful. They offer excellent low interest credit cards and loan to their members. I've had only great experiences.

The policies of this credit union are worse than tradition banks. You can't make principal only payments when you satisfy your minimum payment and pay your interest for that cycle. I would have never used their services if I knew they were worse than my credit card and providing affordable services for their clients. I have never heard of not being able to make a principle payment on your loan. read more

This is the best place I have ever had the pleasure of banking with. I have been a member for almost 8 years and counting. From day one I have experienced an amazing and resilient staff that doesn't even think twice about going above and beyond. Very polite, always treated with a warm welcome and a fond farewell. This is why I refuse to bank anywhere else. Keep up the amazing work. read more

The bill pay is lacking, they just mail the check. No 24 hr customer service. It is hard for some reason to get the debit card Expect many calls, and a month or more to receive it. Other than that, I cannot complain. I do not see greener pastures on the lawns of any other banking institutions. I have been with them for 10 years. read more

Again another problem. My card is not working on any debit transactions and my auto payments are being declined. Plenty of money In the account. Card is not expired. There is absolutely no reason for this. Oh and of course the branch is closed and I can't seem to reach a live person. read more

I've been coming to this branch location for over 10 years. The customer service is exceptional! I am in and out very quickly. This branch also offers a notary ( Marie ) who was very very helpful and professional !!!! Thanks So Much! read more

-30 million stars! Even one star is too much. This organization is not so great. Their ATMs are routinely not working. Did a cash deposit at one where the ATM just popped out my card after I put the cash in and went to the welcome screen. That screwed up everything bc it was a Friday evening after the branch had closed. I had to wait till the following Monday and it took two more days still to straighten it out. During all that time, 10 payments went through causing overdraft fees, and they put them through largest to smallest in order to maximize overdraft fees, which came to $340 and I really had to fight with them to get them to see that it was their fault and refund all of them. They're thieves. Then, they "never received" my direct deposit from the IRS when the IRS shows that it was deposited. Finally, the last straw: the teller at the Davie Branch didn't know what a US TREASURY SERIES I BOND IS!!!! This is a completely useless financial institution!! It's over, BrightStar!! read more

Brightstar talks a good game, but when my account was hacked they did not back me up or provide any credit because they said the fraud was not noticed by me in time? The site they control was hacked and they would not assist me. Don't bank here, and certainly don't use the online banking because they won't protect you. Rates weren't great and the customer service particularly in Lauderhill is atrocious. read more

Great branch and excellent products- best free checking and you can't beat their credit cards

This company had my information pawned off to them to which they continued to give away they hit my credit 4 times with hard hit inquiries making it almost impossible for me to get a good mortgage interest rate horrible company, ghetto employees as well when I called to complain asking who gave them authority to run my credit the man passes the phone off to a "manager" which was never really one. Thanks a lot. read more

I opened a business account with them and it's has been the worst banking experience I've ever experienced. The wait time is horrendous there is no sense of urgency to help the customers. I am closing my account after 30 days of being with them, I opened my account at the Lauderhill branch and they are horrible. I do not recommend this bank to anyone. read more

Only good thing is free banking and low rates. If you need any kind of customer service be prepared to wait a LONG time to be seen.

This place has very friendly staff and offers a nice free checking account. The wait time is reasonable, and the place is conveniently located by I-595 and Broward College. This is a great place to do business to avoid the banking fees the big banks are now charging regularly. I highly recommend this credit union. read more

So true except for 1 instance recently. So far all but one of my trips to this place were filled with annoyance and frustration at the cavalier attitude of the employees and how happy they were to NOT be helpful and to make my transaction as difficult and time consuming as possible. When I recently got the best help ever I nearly went into shock. Poor thing will probably get let go for being so nice! read more