I never realized how useful this could be for consumers until after I left a review for (not so)Brilliant Glass here in this forum. Unbelievable, how after waiting for so long, that in the same day, the owner and lead technician for this particular Brilliant Glass franchise, whose name is Javier, called me back just a few hours later after waiting 10 months to hear from him. True to form, he set an appointment to come by in just a couple of days and broke that one putting it off for several days with the excuse that his wife wanted to be sure that my wife was present to buffer them from me because I "Badmouthed them on web" ... OKAY sounds like somebody doesn't understand the concept of The First Amendment oof The Constitution.
Well, whatever it takes, I just wanted the shower fixed so I accommodated the time BG wanted ( the following Monday). Though the second appointment was made between BG and my separated wife to suit their convenience and not mine, Javier's wife, who insisted on the latter appointment , was not even there. When Javier came into the house he went directly to the shower which is when I had a seat on the living room couch and left I left him entirely to his own devices.
Long story short (literally), 8 minutes later, Mr Javier reappeared and began to explain how he did he best and it was all he could do cuz the contractor before him and blah blah blah and as we sifted through 4 different excuse, Mr (not so) Brilliant Glass resorted to counting on his fingers and asked how long it was that we had the shower installed as the warranty... I started to ask him about all the time I've been waiting for him to return my calls or for him to actually show up here when he says he is going to or to even do some actual work when he does get by here but all he wanted to do was to argue the matter because the truth is I truly don't believe he knows how he can repair his own sloppy installation. I told him to " Get out" and Javier looked at me, eyes bulged and said "Mr Rusty, that is no way to treat a friend" I looked back at him and said you are no friend of mine now get the F@#$ OUT" read more