Happy to report the representatives at MVA have not improved in customer service skills for over 20…read moreyears. The agent at the desk held a personal conversation on her cell phone the entire time she was servicing me. And the representative in the driving skills room waved a dismissive hand at me and my child.

I took my first-time driver's license test, and it went pretty well. Everyone was really nice, but…read morethe actual person in the car with me was lowkey rude. He was clearly not having a good day, and in the middle of driving he said, "This is a driving test pick up the pace." Like TFFFF what do you mean pick up the pace??? Anyway, I did make a few mistakes one because there was a blind spot, and another because I missed a speed bump. Thankfully, he still gave me my license. But I don't know... I get that they're supposed to be intimidating, but that was kind of weird lol.

I delayed renewing my license and obtaining my Real ID because of the stories I heard about people…read morewaiting in long, slow-moving lines and not having the correct identification for a Real ID. I knew not to go on Monday because the PA DOT Driver's License Center in Enola is closed. It gets hectic on Thursday, Friday, and weekends. I opted for today, a Wednesday. I was in and out within one hour, thanks to Craig, who processed my Real ID documents, and Stacey, the photo lady.

So here's the facts: I entered the line at 11:15am. I left…read moreat 4:15pm. The crowd was crazy! So many people there for real ID. I'm not sure if it would be different on a weekday but it was crazy. If you're going on a Saturday or Sunday, I would get there as SOON as the doors open, or else you will be waiting for literal hours. It's not that the staff isn't working, but surely there's a more efficient way to handle things? Aside from that, the staff was nice! The woman at the end of the first line was checking everyone's documents to make sure they had everything they needed before they took a ticket for the larger waiting room. The process itself to get my real ID took five minutes. I'd recommend going with a full stomach, a book, or taking a friend to chat with/ befriend some other people in line or else it'll move at a snail's pace. Don't be miserable and you'll be fine.

I gotta say it was a line, but it moved fast as much organized than four years ago. He got four…read morestars instead of one.

Wow, they redesigned the entrance so now cars and pedestrians no longer have to battle through the…read morecrosswalk. Nice! Got new tags today. Place is packed but all lines are moving along quickly. No complaints other than it's the DMV.

It is so great to go to a DMV that has great customer service and follows through with call backs…read more Highly appreciate the ease, and staff that is clear and concise. They know their job and are efficient as well. Lucky to be near a great DMV.

Stopped in to renew my license and convert it to Real ID. Staff were amazingly friendly, fast, and…read moreorganized. I was in and out with a new license in 12 minutes with zero wait time before being seen by a representative. WOW! I was fearing this trip to the DMV as many government offices can be slow but this was a wonderful Friday afternoon surprise.

I never thought I'd give this score but I did have an appointment today. Note: I did show up late…read morein the day last week and they couldn't help me but today was flawless. Desk 17 was super nice and accommodating. The place was ticking like a clock with constant announcements for customers.

What an absolute upgrade from old times. Had to renew license. Made appointment online for 4pm…read more Came into the MVA and checked in at kiosk. You can only check in 20 min before your scheduled appointment. Checked in right at 3:40. A number spit out. Waited maybe 3 minutes. Got everything done, walked back to my car and it was 3:55pm. This is efficiency and customer friendly service. They do have a 24 hour kiosk available as well. There's also a kiosk in the parking lot for emissions. Lots of parking. There's an information desk and lots of seating. The service representatives are all jolly and happy to help. I watched an employee with a walkie come to the service desk and guide people to actual windows to help move along the line. They are very aware of how valuable your time is. The MVA employee that waited on me was very personable and delightful. She was very attentive and efficient. She explained everything with great detail and it was a super smooth transaction (thanks Lisa). Not what we have all known the MVA to be like in the past. Oh the horror stories and hours of time wasted. This place has a well thought out plan to make sure that people are taken care of quickly and with ease. Sprinkle some attention to super customer service and positive vibes and this is the new MVA that values you as a customer. Well done.

The last 2 times I was there I was expected to wait awhile but I was in and out and they were…read moreactually really friendly and even provided extra information about attaining my REAL ID. I was shocked by the different atmosphere I was in years ago. It also appeared maintained and clean!

Left work early to get here the one day that I could…read more Gentleman at the front did not tell me I can't get my ID printed today. Wait 40 minutes to be seen. Taxpayer funded employee renews license without asking (I was only there for real ID and license expires over a year from now) and punched a hole in the barcode. Now I have no working ID for "15 Business Days" without a warning. Imagine if I was going out to eat or celebrate in the next 3 weeks? If you ever wondered how efficiently our government spends our money, just come on down to this DMV.

Do not take your driving skills test here! I went with my son and it was a horrific experience…read more Basically they had failed him before he began. After waiting an hour because they forgot about us, the manager came out to do the parking aspect of the test. I am pretty sure she didn't have an examiner to do the driving aspect of the test so she just plain failed him even though he parked perfectly. When I complained she ended just walking away from us, questioning my sons character! I'm not kidding. It was demeaning and my son was extremely hurt by this. I know about testing in vehicles well, I use to be fast jet aircrew in the military. Our training was the toughest there is. This was, by far, the worst experience I have had in the last few years. Just don't waste your time here. They are rude disorganized and incompetent. Shame on them.

When taking my drivers Skills test, I had a very rude instructor moved all my seats around and…read morecomplained that my Ac didn't work. Other than talking then about the air conditioning he didn't speak or truthfully explain what i was doing (I knew from Drivers ed) but not to make directions clear on the test was weird to me. very unprofessional if you want nice people and clear directions go take your skills test in Baltimore very quick and easy and all the people are sweet

Not bad the day i was in They knew what they were doing…read more This place is more busy on the weekenfd

Incredibly inefficient, needs more workers and clear view of who is next. Was here for 2 hours and…read moreonly 2 other ppl was supposedly next up. Makes no sense