The lobby was clean and quiet. The room was comfortable. Tiffany, my counselor was friendly and…read moreprofessional. She aways makes me feel at ease. I highly recommend this psychology practice.

I saw my therapist Morgan here and she was awesome but the place itself is predatory and parasitic…read more Before I even became a patient I saw reviews saying they were all about the money and didn't really care about the people and I should have listened. The first red flag was the $100 credit card fee just to register. You have to keep a card on file and they threaten to charge you if you cancel less than 24 hours in advance, and weekends and holidays don't even count. When I asked about it they swore it was only for people who constantly miss appointments and that they totally understand if you get sick or something unexpected happens. I was told not to worry. A few visits in, my therapist scheduled me out several weeks so I always had a regular spot. What I didn't know was that the office also booked me separately without telling me, so I got double booked. I went to my normal appointment but apparently missed another one I never made. When I called, they said it was fine, not my fault, no charges. Then it happened again. I called again, got the same reassurance, and was told everything was taken care of. A week later my therapist told me my appointments were being canceled because I supposedly owed $300. She didn't even know what it was for. She confirmed it wasn't for missed appointments. So what the hell was it? When I tried to talk to someone I wasn't allowed to speak to anyone except a woman named Kate who is a complete tw[at]... there really isn't another word in English language that's more mild that could adequately describe her... rude, gaslighting, abusive, and completely unprofessional. She lied, twisted my words, and talked to me like garbage. After digging around I found out I wasn't the only one. Kate allegedly has a history of verbally abusing patients and crossing lines she shouldn't. Look it up for yourself. This place is a scam. They don't communicate, they don't care, and they will absolutely fuck your life over while pretending to help you. They steal from people, they gaslight you when you question it, and they hide behind fake policies. I later found multiple complaints filed against them with the Nevada Board of Examiners for Marriage and Family Therapists and Clinical Professional Counselors for misconduct and unethical behavior. It's all public record. In fact, Kate is such a gaslighting narcissist. I would bet money that they respond to this with some more gaslighting. 100% Were there smoke there's fire... and there's actual fire here.

I made an appointment for new counseling in December. The front office contacted my insurance, and…read morecontacted me to advise me how many sessions would be covered at 100%, and what sessions would not be completely covered. The office did the insurance verification and I came in on 1/6, and established with a new counselor. We had a great therapy session and we set up future sessions to meet weekly. I was contacted on 1/7, by the front office, stating that they were unaware of some changes with providers taking my insurance at their practice starting 1/1, and that if I would like to continue seeing my counselor, each visit would be out of pocket because they are out of network, and it would be over $200 a session. I declined. The office stated they would send me over recommendations for other area providers who would take my insurance. No one ever called me back with those recommendations. Then in February, I received a bill for $285.00, for my 1/6 session. I called the office and they said they couldn't bill insurance due to they did not take my insurance, and I would be responsible for paying the fee. We went over the notes the front office gave me in December, where their staff did insurance verification that my session would be fully covered. They said they were sorry and they had not checked to make sure my insurance would continue to be accepted for the following year, and I was still responsible to pay. We had multiple conversations back and forth with this issue, which was so stressful - and they never contacted me with their other provider recommendations. This entire facility was such a headache and horrible experience.

Silver State Counseling has been such a great experience from the beginning. The ladies at the…read morefront desk are incredibly kind and welcoming, it made walking in for that first appointment so much easier. The intake process was simple, and my counselor really knew how to guide the conversation without it ever feeling forced. I felt heard, understood, and in good hands. I'm so glad I chose to come to Silver State Counseling!

I have personally witnessed the professionalism and personalism of both of the counselors in the…read moreoffice. It's rare to be welcomed with respect, discerning concern and eager motivation that both these women bestill in confidence with their clients. An office of hope and growth.

I started seeing Shanley Melody over 2 years ago. I have never had a more caring, understanding,…read moreand insightful therapist. She is always a professional, she is extremely well trained clinically. She really gets to the heart of the matter. She isn't judgemental, she looks at every situation from all possibilities. She has helped me considerably with self growth and inward thinking. I could go on and on. If you are looking for an amazing therapist see Miss Melody!

On my first visit with the CTBH outpatient therapist, she spent the majority our session with her…read moreback to me firing off formulaic questions and entering my answers into a computer. My attempts to get her to interact with me on a more personal level were thwarted. I left feeling alienated and unseen. When I subsequently complained to CTBH, I was told that I "should have expected" this, since the first session is an assessment, not therapy. (They did not mention this when I made the appointment). They also claimed that "all mental health providers do this." I've been through enough counseling over the years to know that it is not normal for a therapist to treat you as if you are not human. I don't doubt that other counselors I've seen did an assessment, however they did it WHILE doing therapy, not INSTEAD OF therapy. I believe it is possible to do both. The charge for this "assessment" visit was almost $700, which insurance refuses to pay even though the facility is in-network. The CTBH billing dept has been completely unhelpful even while admitting that they have a known ongoing issue with their State of NV insurance contract. They have referred the issue to "billing review" which I was initially told would take two weeks. When I checked back after that time, I was rudely informed that they hadn't gotten to it yet, and there was "no timeline" for how long it might take. The appointment was over five months ago and this unresolved bill hanging over my head is just causing me more stress and adding to my mental health burden. At this point, I feel disappointed and discouraged from seeking any therapy at all.

This place is sent from the gods and amazing. Don't believe any of the hater reviews (those come…read morewith emotionally unhappy people). I was locked in a heroin addiction with really no options. They got me Medicaid on the spot and took me into triage that same night. I spent 5 days detoxing and ended up staying for the program a full 21 days on C wing. The nurses are caring, beautiful, smart and definitely under appreciated to some people I see here. They are all each one wonderful personalities and interesting. The two docs come every morning and the food is x2 (lol) super bomb. Rooms are clean and there is a view of the mountains. There was a nurse who was very important to me and motivated me to go to a wrap up group one night when I was still sore and sick feeling and within days, once I felt better, I was elected to run the morning goal meeting and night time wrap up groups. Which I took very seriously. She gave me the positive energy to channel the program and complete it. Brown skin, long hair, a boss of an RN for such a small gymnast built of a woman. She inspired me... I won't mention names on here besides my own. I'm just that way. Secretive selective Scorpio lol. Anyway Along this journey I formed many friendships and even got a Lemurian Seed Crystal from my rock ceremony when you leave from an ancient healing medicine man aka buddha in blue. I could go on and on about the wonderful people and the arts crafts events jeopardy trivia games protein shakes amd meditation groups. But I think you get my drift. These people are amazing with that Tahoe vibe. I'm very thankful to this place. I have been on this earth thousands of years and was an ancient scribe in predynastic times. As an ancient x3 reincarnated 38 year old Polymath dreamwalker I approve this place. If you need help seek it now. And I leave you with a Rumi quote. "You've seen my descent, now watch my rising" Now a moment of silence for the suffering addicts out there now. Ancient Scribe Justin L

I came to Reno as a Travel RN 3 years ago. A Midwestern girl, I had battled at the bedside through…read morea global pandemic, bouncing state to state until I found my partner here. 2 months later I also found myself pregnant. A 30 something transient professional, I wasn't quite ready for the roots and the anxiety that come with a child AND IT SHOWED. After realizing that my postpartum anxiety and "survival mode" feelings from my job weren't going away on their own I decided to seek help. I was assigned to Nora, the owner of Sierra Sunrise Wellness Center and when I say she changed my life, I am not exaggerating. She created a safe space for me and helped me remember who I was before I was a mom and who I could still be. It took time and it took effort but she showed me the way and she helped me put together a sort of toolbox for the next pregnancy/postpartum period. Her space is warm and welcoming and her sweet old doggo Rolo is the best snoring snuggler to keep me grounded during sessions. As a nurse my schedule is often crazy with long hours and sporadic shifts and she always finds time for me. Their facility offers Yoga and Reiki as well as other amazingly beneficial workshops. I cannot say enough about Nora and her team, I'm so grateful I found them.

I took a yoga class here. The experience was awesome! They have everything you need. Yoga mats,…read moreblocks, straps, meditation pillow- literally everything. I had Gia as an instructor. She was great! She did a great job at making all the moves transition into the next. She also had plenty of options for each pose to cater to each skill level. I'm sure Sierra Sunrise will see me in the future. I would recommend this place to anyone and everyone!

I started going to Quest Counseling when I was newly 15. I was doing full online school, then Covid…read morehad started. I was home alone during this time, which lead to a deep depression. I was constantly thinking about the meaning of life, and the purpose. My mom had suggested I see a therapist. I started to see Forest, and she helped me become who I am today. A few months into seeing her and starting to work past some personal issues, I had lost my dad. It was absolutely heartbreaking. My mom reached out the morning of, and Forest made time to see me. She listened to me, and held space for my grief, which was more than enough that day. Following that, she continued to work with me, through many challenges. She gave me confidence, understanding of myself, guidance, and much more. I don't know who I would be without her today. I don't see her now, I recently turned 20, but I seen her close to 5 years. I always recommend this place. Everyone has different experiences, I hope you get what you're looking for. -Megan

Very rarely will I come to yelp to submit a negative review, but felt compelled to after my…read moreexperience with Quest Counseling. I went to Quest for an evaluation, the results of which were to be provided to me in 7-10 business days. I paid out of pocket. 10 business days came and went without any results of the evaluation being delivered. In addition to having paid out of pocket, Quest also submitted a claim to my insurance, effectively double charging me for a service they never actually delivered on. I'd urge caution when considering Quest for any needs of your own. It was not a quality experience. I expect more from caretakers in this line of business.

Terrible follow up. it is non existent. I filled out the online application for new patient for one…read moreof my children. They called and said they would place me with the male counselor and sent another lengthy questionnaire which was filled out, then nothing. I filled out another application for new patient for my daughter and no call back no email, I called and left a message and still nothing. We are going where people have a little more time and consideration of others. We're not trying to buy clothing here or get our oil changed, it is for serious reasons and if you can't be troubled with a call back then you are not worth anything to anyone!

I came here with some high confidence that the therapists here would be above average than most…read moreI've seen dealing with grief and relationships. Fortunately I found just that with the therapist I received. Juseth Giron was excellent and helped me tremendously with the issues I was going through. She gave me alot of feedback and even ideas and different thinking habits. I felt really comfortable with her talking about very private things. She never made me feel rushed or like she was uninterested. I will definitely reccomend her to anyone in the future who needs some friendly and professional help.

I have worked with Chase several times over the last 10 years, because she helps me to resolve…read morespecific issues in which I feel "stuck" in certain emotions or behaviors. The intensive sessions that I have with her always have at least one or two moments when she says something so insightful and lucid that I instantly have an emotional response. It's as if something is my subconscious becomes unlocked, and I am able to see my emotions/actions within the context of a specific problem. She helps me discover the solutions within myself through both talk therapy as well as recorded visualization sessions in which I am able to imagine different ways of approaching my llife.

I have been working with Chase as I deal with past traumas and aging parents. She provides sage…read morewisdom and techniques that help to improve my quality of life.