Natalie J from customer service was AMAZING! Kind, professional, prompt, SUPER knowledgeable, and…read morebeyond helpful! Every company should have someone like Natalie. Made my experience with the school quite a magical one.

My son has been enrolled at Waterworks for over a year with weekly lessons and still hasn't fully…read morelearned to swim -- and the main reason is constant cancellations. Since December 2025, they have canceled 10 of his classes. For young kids, inconsistent instruction isn't just inconvenient -- it causes them to lose momentum and regress, because swimming requires routine, repetition, and confidence-building week after week. Not to mention, we plan our day expecting this class to happen and week in and week out we get a cancelation notice on the same day, completely messing up our schedule. It's completely unacceptable to run a swim school with this level of inconsistency and no real accountability or effort to make it right. Families aren't paying for "weekly" lessons that get canceled constantly.

My son is slow to warm and gets very nervous in new situations, but both Aidan and Jillian are able…read moreto get him to stop crying and have fun during lessons! Can't thank them enough for making the extra effort to help my son feel comfortable in the water.

My son loves going to his swimming classes at La Petite. He has learned so much in the few months…read morethat he has been going and I know he'll be ready to swim on his own in the pools this summer! Thank you to teacher Nico for making class so much for him and to teacher Caitriona for always being so kind and welcoming. We love La Petite Baleen!

We've been part of British swim school for several years and recently moved to this location a few…read moremonths ago when our daughter aged out of the prior level and needed a bigger pool. We've been very very happy with the dedicated and kind instruction. We see swimming as a key life skill and appreciate the emphasis British swim school has on water safety and skills. Our eldest has some issues with attention and initially had anxiety when she moved up a level. British swim school has been so good to her and we now do private lessons for her. Rowan in particular has been really good in pushing her the right way. We've seen so much good progress . The pool definitely gets busy in the summer as the hotel has more guests but it's always been manageable for us. Once the school year has started the pool empties out again from the usual guests. This location is much preferred over 24 hr fitness for us.

This is the first year my daughter has been doing swimming lessons and am glad I chose British Swim…read moreSchool. She has been progressing very well and the instructors are great. Today her instructor was Eduardo and he was awesome with all the kids and very encouraging. It is also nice that they have someone who updates the instructor (today was Destinie who is great) on your child's progress prior to the start of class and they also send you an email to summarize how the class went and what they need to continue to work on. Also, you have up to a month to make up a class in case you miss a class and their app is very easy to use to do that. My daughter is always looking forward to swim class.

Hands down one of the best swim schools in the San Francisco area! Great, smart, and friendly…read moreinstructors. Instructors are patient with my kids. Anna and Toni are the best with our kids. Our kids learn so much from them and now excel in the water. Thank you Anna and Toni for teaching our girls.

They get two stars because there was a point where my daughter was willing to learn how to swim…read more However, the front office is rude and extremely unprofessional. My daughter was okay for a while, but she got super scared. She preferred a female instructor. But the guy at the front told us she was not ready and shouldn't be there if she can't work with any teacher. (She actually earned a ribbon that day with a female instructor.) If you know anything about child development, they need to feel safe. Secondly, I simply asked if we could transfer credit. The response was issuing an automatic refund for the credits, deleting my account and canceling the class she was enrolled in. The person answering emails did not even issue a refund for the cancelled class until I realized I couldn't have access. I did NOT approve of any of these things. Their response was "the instructors also noted that she had anxiety." I sent my daughter to swim school because she was anxious in the water, and I wanted her to learn swim safety. When I asked to speak to a manager, the entire staff began ignoring my emails and calls. I will NEVER send or recommend anyone here again. Their service is appalling.

We had my daughter in a few group swim classes and she never really progressed, so I started…read moreresearching for private swim lessons and am so thankful I found Shipman. We attend their Burlingame location, because they have a heated indoor pool that can be used year round, as well as showers for right afterwards. Since starting here, my daughter went from not wanting to let go of the instructor or put her head underwater to swimming underwater and now doing freestyle! She loves her lessons and it's helped build so much confidence with water, which makes me feel great as a parent, as water safety is one of my biggest concerns. I recommend them to everyone!

Most of the staff are incredibly kind and good with the children.... but many of them are clearly…read moreuntrained. My girls had wonderful times in the water but I would say 2/3 of their teachers weren't quite sure what to do with them. Many can't perform all 4 strokes well. The scheduling is also inconsistent, with students having different teachers weekly. Coach Stacy is very skilled but unfortunately it doesn't seem that the same skills were passed down to the underage staff. (Most are 15-18) I hope with time they are able to work with their employees regarding curriculum. My two have made immense progress at La Petite in RWC and at a slightly cheaper rate so if you are on the fence, I highly recommend them over Shipman. We loved teachers Sonja and Rose but both have left the school. We were informed by another parent that Zumer had yelled at Rose in front of them and their own two girls. The photos on this site are also incredibly outdated. Seeing all the old reviews from years ago, makes me wonder how things have fallen apart.

My favorite outdoor pool in the peninsula!…read more I've been going to Burlingame Aquatics for many years now - I use to even swim competitively! The pool operates as both short (25 yards) and long course (50 meters) depending on the day and time. If it is short course, there are about 20 lanes, but if it is long course, it is usually less lanes due to classes/ other programs being held at BAC. I've dropped into lap swim ($9) but I started to opt in for their 10 day pass which is $85 ($5 savings). I also just learned there is a monthly unlimited pass for $75 which is a great deal if you do plan to come in more than 10x a month. Check out their website for hours and if there will be less lanes due to classes. I love going during the day since you'll get a nice tan afterwards!

I have no complaints about the pool itself; it is truly world-class. However, shouldn't there be…read moreproper changing cubicles where one can comfortably change clothes after swimming? There ought to be at least two. We go there to swim, not as prison inmates; we shouldn't be forced to change in an open area or a toilet stall. In my opinion, this is undignified. If you cannot provide even two changing cubicles, that reflects poorly on you. ? I am very unhappy about this situation and expect you to provide a solution. Thank you.

We have been members here for a few years now, and it's been such a luxury to be able to visit a…read moreclean, not-crowded, kid-friendly pool. The pool itself is quite large, and much of it is 4-4.5" deep, which is helpful for water safety. There is a simple diving board, and the lifeguards are very watchful. We've hosted some lovely parties there, and there is ample parking.

I joined in 2019 and have really enjoyed the pool! There have been significant improvements in the…read morelast 3 years. I'm writing an update to my last review because they've updated the sign-in/sign-out system so it's much better now via an iPad rather than the binders. They've also added a water station for refilling water bottles. They no longer have a food stand, but they do have vending machines for snacks and drinks so that works pretty well. Also an improvement is the adult swim lane. previously there was only adult swim 15 minutes every two hours so that was difficult! Now there is always one lane which I really appreciate! Lifeguards are great, and i'm glad that they tell kids not to run. Kiddie pool was not functional this year due to a leak, and because it needs to be overhauled/rebuilt, it's unclear if it'll be available next year. I think most members love having this pool to go to during the season.