I am astounded that Citizen continue to list this firm as "Certified Repairers" for warranty repairs. It is the most inefficient company I've ever had dealings with. No concept of customer service, such as keeping one posted as to repair details, and abysmal communication, even to the extent of claiming they had called some telephone number that was not mine, had nothing to do with me, and was not provided to them by me. They had my watch in for repair less than two weeks before, and managed to call me correctly on the mobile then. Ten days later they call some other imaginary landline. And try to blame me. Long story short, my watch had to go to Sydney in any event for the most minor of services. Previously this same service had been performed in Brisbane. No explanation offered, for this or the 45 business days (!) they held my watch. The previous time they had my watch for 70 business days! Recommendation: try somewhere else, anywhere else! Under warranty with Citizen? Send it directly to Frenchs Forest. read more