Absolutely loved my experience with their staff! Dr. Kindla was so kind and amazing! The team was extremely helpful with helping me pick out two frames and contacts! They have so many great options with frames for glasses. I can't recommend this team enough. read more

I really wanted to have a better experience here, but unfortunately, it turned into a long and frustrating process that never resulted in a proper outcome. I initially came in for an eye exam in August 2025 and had no issues getting my contact lens prescription, which I use daily. However, when my allergies flared up later in the year, I reached out to get my glasses prescription so I could switch over. That's where things started to go wrong. The prescription I received included a pupillary distance (PD) that was not actually measured--it appeared to be defaulted. At the time, I didn't know this, so I used the prescription to order glasses online. When they arrived, I couldn't see out of them at all. When I went back in, the PD issue was acknowledged as a likely cause, but I was also told the prescription itself was "accurate," which was confusing given the incorrect measurement. To their credit, they remade the lenses for two pairs of glasses, and I also purchased a third pair in-store using my insurance. Unfortunately, even with updated PD measurements, none of the glasses worked. My vision felt completely distorted--like looking through a funhouse mirror--and it was honestly not safe to drive. I returned multiple times for adjustments, including changes to the prescription, but nothing resolved the issue. I was repeatedly told to "give it time," even though the problem clearly wasn't minor adjustment discomfort. On top of that, communication and wait times became another issue. During one visit, I waited about 45 minutes without any update, only to find out staff was tied up and short-handed. That should have been communicated upfront. I will say that Kevin and Ashley were kind, empathetic, and genuinely tried to help throughout the process. I appreciate their efforts. However, the overall experience still fell short. What was most disappointing was the response when I called to ask what could be done about the money I had spent on lenses that still didn't work. I was told it might be best to "put a stop" to further adjustments since they had already paid out of pocket--despite the fact that these issues were not caused by me. That response felt dismissive and unprofessional given the situation. I ultimately sought a second opinion elsewhere and immediately experienced a higher level of care, attention to detail, and accuracy. I think the biggest takeaway is this: when it comes to vision, precision and thoroughness are critical. Measurements like PD should always be properly taken, and when something clearly isn't working, patients should feel supported--not dismissed. read more

Super easy to make appointments online, I do wish they have an automated text message reminder though because I honestly forgot about it. No big deal though, they didn't think much of it and you can reschedule on the phone/online. Clean and organized offices, relatively short wait time (less than 10 mins after check-in), and I feel like everyone who works there genuinely enjoys their job. It feels a bit of a manufacturing line - you get seen by an assistant first to go over a bunch of standard questions, a quick eye scan (there is one x-ray that costs an extra $39 which kind of is glossed over but optional). Then the optometrist comes in and reviews the x-ray and does the more thorough eye exam. As for the brands they carry in-store: Oliver Peoples, Ray-Ban, Maui Jim, Chanel, Tom Ford, Prada, Gucci, Paul Smith, Catch London, Oakley, Via Spiga, MaxMara, and their own line. Trying on a pair of frames with the numbers on file is also relatively quick, but I also felt like when they itemize the cost, it's all chicken scratch. They literally look up numbers in a binder, and then scribble out the lens cost, material, anti-scratch, anti-glare, transitional, etc on your print-out. In this day and age, I think a template on the computer screen shouldn't be too hard to look at together? read more

Dr. Bristol is an outstanding doctor. He took good care of my father during a recent visit, was respectful and took the time to listen to my parents concerns. He performed thorough exam, reaching a conclusive diagnosis. We were very pleased with the entire staff and their process. Top notch! read more

Bristol Family Eyecare - Bee Cave - Taking optical measurements and pics - Optometrists Near Me - Austin, Texas

After being a loyal customer for over 7-8 years and spending thousands on glasses and contact lenses, I've finally decided to take my business elsewhere. The main reason I stuck with this store was the good customer service and the ability to get glasses repaired in case of damage. However, my recent experience has been nothing but disappointing. When I took my kids' glasses in for repair, I was told they couldn't help because the damage wasn't covered under the manufacturer's warranty. When I originally purchased them, I was explicitly told that buying from the store was better than online because they would fix issues under warranty in case of accidents. But if the only coverage is for factory defects--which any store (even online) already includes--what's the point of paying their 30% markup instead of buying elsewhere for less? To make matters worse, their bookkeeping is a mess. For another pair of glasses, they initially claimed I never bought them from their store, and it took multiple arguments before they admitted their mistake--blaming it on a software change. On another occasion, they mixed up my kids' records. I recently bought another pair of glasses at Costco, where I paid less without insurance than what I would have paid here with insurance. That alone speaks volumes. The service, value, and overall experience have declined to the point where I can no longer justify shopping here. What used to be a customer-friendly experience has turned into an expensive, frustrating ordeal with no real benefits. Very disappointed. read more

Stay away... I don't even know where to start. These people are very nice/kind, but the doctors don't know what they are doing. The technology is outdated, so they do the contact/glasses prescription by hand. After 4 appointments, my daughter still could not read 20/100. On the 2nd follow up with the "contact specialist doctor" she didn't even write in the notes from the appointment. They wanted us to come back for a 5th appointment, only then to cancel the follow up I made in the office about 1 hr after I left. I called, Capital Eye Care in Bee Cave as it was referred by a friend. They immediately saw us, completely changed her NEW glasses prescription (out over $500 just for lenses from Bristol b/c they are not accurate) and contacts. They also said the type of lenses Bristol gave us, she wasn't a candidate for due to her previous eye surgeries. Please do not go here. The list goes on... again, very nice people; but your when it comes to eyes, you have to get it right. Lastly, earlier in the year they broke my sunglasses when I ordered new lenses. They did give me a fraction of the cost towards new glasses, but I should have left then. read more

Stay away from this place!!! Their optometrist doesn't know what they are doing!!! The first impression when walking into the store, it gives you a professional feeling and it fooled me. I decided to drop off my rimless frame to get prescription. The person there refused to take the glazing instruction not just one time but many times. I insisted to leave the glazing instruction in the box to make sure the lab can get it right. However, they refused to do so and assured me that their lab had done thousands of rimless, they would get it right. Result is that they don't!! They drilled wrong holes and made the glasses into a total different style. So I printed the glazing instruction and brought to the store, they told me it's really close and started to force bend my frame to change the angle. Not only they damaged my frame and the prescription was causing me tons of head dizziness. I didn't try to give them trouble and went to another doctor and they made it right for me. read more

Great customer service and friendly staff! Mrs. Carol was very helpful and easy to talk to, and answered all my questions before I made my first appointment. She helped me quickly to get my prescription for my contact lenses filled! I truly appreciated her amazing service and help, and will definitely be coming here again for all my eye care needs! Bonus: Get a free lens cleaner or contact lens case when you check in on Yelp! read more

Bristol Family Eyecare - Bee Cave - Front entrance - Optometrists Near Me - Austin, Texas

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Customer service is amazing! I thought I had scheduled an appointment for today and it was actually for next week. I had "something " in my eye. I showed up and they saw me immediately and I definitely needed antibiotics. I've seen them for several years for contacts and always consistent customer service!! read more

We were customers of Bristol Family Eyecare for over 6 years. Suddenly this year they've decided to start back billing for appointments that's we've had 3-4 years ago. I wouldn't advise going here unless you like getting bills for $75 or $100 years after you've had the appointments and then being treated rudely for questioning it. read more

I thought I'd reviewed this business a while ago, so I'm making up for it now. Every single person I dealt with here was not only the most professional, but also the genuinely friendliest, people I have ever dealt with when buying glasses. They went over and beyond to help me and I couldn't think of a single thing I could critique them on. I can't recommend them enough. Sorry for such a short review, but it doesn't take a whole lot of words to tell you this place is awesome. read more

Most expensive 2 pairs of glasses but smear all the time and unbelievable to clean. Nice people but worst glasses ever.

Dr. Bristol is a fine doctor, but his office provides extremely poor service for their retail contact lens and glasses business. I've been waiting for ONE MONTH for new contacts to arrive. I would take my Rx elsewhere to be fulfilled, but I need Bristol's office to assess the effectiveness and fit of these trial lenses before I commit to them long term. Instead of proactively calling me about the delays to my order, I had to call or text the office myself repeatedly to ask for status. They blamed the delays on various the lab, the manufacturer, the holidays, various things, but what they need to recognize is that I can go to multiple different places to have an Rx filled. To stay with them, I need a better experience than I'm getting. But there's more to this most recent poor experience with Bristol Family Eyecare. On the same day as I ordered my new trial contacts, I also asked for my glasses lenses to be updated in my existing frames (which I bought from Bristol's stock a year or so before). After a two-week wait, I get a text that my glasses lenses are ready. So I drive (pretty far from my house) to get the lenses popped into my existing frames. Uh. The technician comes out to show me that the lenses that arrived won't fit into the frames--they look to be almost 1/4" too wide on one side! How is such a mistake possible? So, in order to ensure they get it right this next time, I surrender my existing frames so that they can send them to the lab. .... Fast forward 1 month and I finally get a text that my glasses are ready for pickup. No mention of my contacts (which I'm also still waiting for). When I arrive to pick up my glasses, the receptionist greets me by shouting across the waiting room and asks, "Can I help you? Do you have an appointment?" This approach has bothered me on the last several visits--this receptionist asks patients to shout their business across a waiting room/retail area. This is a doctor's office and I have the right to privately disclose my business directly to the receptionist--not within earshot of the entire office. I write my name out for the receptionist and I wait. The new glasses lenses fit and look are fine. That's good. I give the technician some feedback about the process and she apologizes but says she's only been employed there 2 weeks. Overall, I am so ticked at the whole experience. I'm so ticked that I forget to ask about my contacts--until I am back on the road about 5 mins away. I call the office and over the phone, the contacts technician says she sees an expected date of Monday (today is Friday), so they'll call me when the contact lenses arrive. I give feedback again about the process and how I wish I had taken my Rx elsewhere. (This is why I get all of my refills from 1-800-CONTACTS.) Now, I'm 20 minutes down the road and late for a work meeting. Bristol's office calls back and says, "Oh the contacts actually arrived 4 days ago. They are ready for you to pick up." You have got to be kidding me. They claim they sent me a text. Prove it. There is no record of a text. Indeed, there are multiple records of me calling and texting them to inquire. There is no text to tell me that the contacts are ready. I am planning to pick up these contacts on a return trip ... and begin my search for a new eyecare provider. This office is too focused on appearances, status, and courting new clientele in their elite suburban location than providing excellent service and experience to their patients. read more

Let me begin with the good - Dr. Bristol is tops in my book. He's very professional and he tweaked my contacts prescription perfectly. Overall, I was very pleased with this side of the business. HOWEVER, the contacts and glasses side is a disaster. I called no less than 15 times over a period of 5 days and left VM messages indicating that I liked my contacts and wished to go ahead and order them. Sometimes I spoke with a receptionist who assured me that she would pass my message along and that someone would call me and other times, I left a message on a recording. Never once did any of my calls get returned. I even filled out a survey that was texted to me by Bristol Eyecare about my experience with them and I asked that someone contact me. Nothing... On the day of my office visit, I left my glasses to have new lenses placed. I advised the person assisting me that I had an upcoming trip in 2 weeks and that I needed to take my glasses. I was assured that my glasses would be back timely. On the Wednesday before they were to be picked up, I called and asked for a supervisor to return my call. That occurred and she assured me that my glasses would be available for pick up on Friday (we were leaving town on Saturday) and that they would notify me when I could pick them up. I heard nothing on Friday morning so I began calling. No one ever answered the phones and I left VM messages. Later, I learned that they arbitrarily closed the office on that Friday and Saturday. Needless to say, I did not get my glasses. I recommend Dr. Bristol, but get your glasses and contacts elsewhere. read more

I scheduled an new patient appointment; however, they overbooked for the time that I scheduled. That being said, they were very apologetic and did a wonderful job making sure I was taken back for an evaluation as soon as possible. Julia was amazing! She was super sweet and a very easy person to talk to; she made the initial testing go by very quickly! The only issue I had was that they tested something that was not included in the comprehensive exam--but I was under the impression it was. They charged me $49 for an appointment that should have not costed me more than $10. When I called the billing office the next day, they said that that photo was $39 and not included in the comprehensive exam: I was not informed/made aware of that this would be a separate charge before they proceeded with this part of the exam; however, they could not have been more accommodating about it!! They fixed the charge but reminded me that, next time I came in, to inquire if a procedure is included with the exam-- which I surely will. Even through the wait and the billing mix up, they have an absolutely FANTASTIC staff working there! I will definitely be keeping them as my optometry provider. read more

Excellent Service. The latest technology. Dr Bristol is easy to work with and is very good. They will go the extra mile for You.

Bristol Family Eyecare is the absolute best! Their equipment is state of the art....no more dialating the eyes....no more burst of air in the eyes for glacoma testing. Staff is very kind.... And know what they are doing. Then Dr Bristol.....he knows his business, very dedicated and easy to speak to and follow. Located so close too, Bee Cave Parkway (across from CVS)! I have no affiliation whatsoever, just that impressed. read more

Dr. Bristol and his team are fantastic!!! I purchased some glasses here and I had the pleasure of Erika helping me, she was so knowledgeable about everything! I've never been to a place where both the doctor and their staff is so very helpful when it comes to eye care, she helped me with a pair of glasses and took into consideration my face structure. Would definitely recommend coming here! It is a family owned business and I will be recommending their business to all my friends and family! Do yourself a favor and check them out! And thank you Erika for finding the perfect glasses!!:) read more

My wife had something going on with her eye and had ignored it long enough. We called on a Saturday morning, got an appointment before lunch, and they were able to take care of her. Not every eye doctor will take folks with eye issues. Everyone working there was pleasant. I looked around their frame selection, and while I might continue to go to Eclectic for my glasses, I might give these guys a try, if they'll let me order out of the book. read more

What a satisfying experience! Very professional. Very friendly. Amazing equipment. Thorough explanations. I came for an eye exam, a prescription update, and seeking new frames, and got just the help I needed at each step. Dr. Dorothy L took even my most offbeat questions in stride. Adrian worked the office's "space-age" equipment like an officer on the Starship Enterprise. Kristy and Kayley kept me feeling at home throughout. And Elizabeth S patiently guided me through the selection of frames like the fashion consultant she is. Thanks to all of you! read more

Highly recommend this Eyecare office! I am new to the area and needed an exam. They scheduled me within two weeks. They have COVID-19 practices in place that so you don't come into contact with other patients. Eye technician was skilled in the profession and performed the tests smoothly. The eye doctor was experienced, examined my eyes, ran me through some tests, and changed my prescription to progressive. They didn't try to sell me new frames, but I asked for a new pair and so they helped me pick them out. Nice collection of frames to choose from. read more

We got off to a grand start and ordered my glasses/sunglasses. All was good and my items arrived. I picked them up and had them for a week or so and noticed a fit issue with my magnetic sunglasses. Bristol family addressed the issue with the lab and a new pair was made. During this process our communication faltered a bit. The new pair turned out to be more Ill fitted than the first pair. I did not hold Bristol Family responsible for their labs work and I elected to go with "true" clip ons. Picked up my clip ons today. Very happy with them! Additionally Bristol Family went WAY overboard to make me a satisfied customer with excellent and frankly unexpected customer relations. Thank you Bristol Family for stepping up and going beyond my expectations. read more

I am very impressed with Dr Bristol and his staff! Everyone is so very nice and helpful. Dr Bristol does a great job of explaining what the problem is without making you feel like you are being talked down to. He was also very patient when it came to checking my son's eyes (I think he actually likes kids! Big plus!). I would highly recommend him. They also have a very nice selection of eyewear to choose from as well. I found a pair that I loved and my son had a great time trying on glasses while we waited. read more

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Bristol Family Eyecare demonstrate strong work ethics and deliver results with top quality. They have an outstanding attitude and always willing to assist all the customers in any way they. They are reliable and dependable. I want to acknowledge their professionalism / Knowledge skill set, coupled with their positive attitude and calm demeanor, which all are instrumental in making customers feel happy and great !! Team - Keep up the good / great wonderful work !! Thank you. read more

As good as it gets. This is a GREAT business. Trust me, 32 years as a CPA, I know a good business. A lot of that time representing physicians and their offices. Dr. Bristol and his staff are both highly skilled and highly personable. Equipment is state-of-the-art (no more eye dilatation given their technology) but they are not trying to use it to mark up their fees like happens so often (think dentistry!). Fees are spot on in line with any optometrist out there - including the "big box brands" and given the service and family atmosphere, it's a value. Been in Bee Cave 2 years. Finally found time to get a new optometrist. I can assure you the look is over - I'm a patient for life. Simply top notch and you owe it to yourself to receive this kind of care and attention. read more

I was thrilled with the service of this eye care facility when my experience first began. The staff was terrific and professional. The staff did a lot of the initial tests. The doctor was less so. Maybe he was having a bad day but I felt like I was inconveniencing him. He seemed in a hurry, wanted to get the contact fitting right, and seemed annoyed that I was not having good luck in seeing based on his prescription. We kept fitting, which seemed to throw him off his schedule and you could tell he was trying to move on because I did not fit into his 5 minute allotted plan. Ultimately the script I was given did not work so I went back and asked for my old prescription back. They never did do the entire exam, only the fitting and wanted to schedule that for another time (probably can't do with the fitting). I never went back. By the way they have a "package" which appears cheep but then they nickel and dime you to death and If I remember right I ended up spending about $400+ for a contact fitting. OH and I had tried a new contact lens which was supposed to be better, which drove my price up. BUT ultimately after the first week of trial on that lens and it not working, I asked for a refund of that portion to lessen my bill. I was told I had used the lens and they could not refund. Logically it makes sense, but since they never fit it properly why am I being charged. I'll not go back. I had been a LensCrafters customer before I moved here and went to this place because of closeness in geography. Now a year later when I need a new script I'll find a chain. There was NO benefit to this doctor over the chain in my opinion, and frankly I want someone who is willing to work with me until I can see properly. What burned me the most is when I told him that I could not see properly and he said something like, "Well. statistics don't lie, this is the right prescription for you and you should accept it and live with it." Sorry. No can do. Every other eye professional has always got it right. I'm not going to compromise so this guy can push me though his system in 5 or 10 minutes. read more

Dr Bristol and Dr Lea are both good, no complain there. Following eye checkup, I wanted to pick eyeglasses with them and very quickly I found out that was a mistake. Their prices are so highly artificically inflated. Need less to say I walked out from there without ordering eye glasses. I took my business to another local eyeglass store and was about to order exactly what I wanted. Same brand eyeglasses were $100 more at Bristol Family eyecare. I would not buy eyeglasses at this business. read more

Great customer service. The office is nice and inviting and the staff are friendly and helpful. Dr. Bristol was very thorough and friendly as well. read more

This was a couple years ago my bad experience. I was going to just forget about the bad memory, but the facility kept harassing me with a message asking me to confirm an "appointment" that I have never made. I have called them twice to remove me from the list and every time someone would say "ok I have removed you from the list", but then again I would receive another "reminder" of an "appointment" sometimes later. This reminds me the bad memory that I wanted to forget. At that time they misled me to make a pair of reading glasses with the features that I did not really need, but at the end they charged the insurance expensive fee and the out-of-pocket from me. The total cost was $$$. However, they could not deliver the reading glasses on time and when they informed me to pick up the glasses, I found that the additional features like changing color according to the sunlight were not there, they then said that the manufacture did not have the material to make and they already back order that and would inform me to come back to replace the lenses when the lenses are ready. I did not really want to come back to deal with them, I only want a pair of simple reading glasses since they have broken my trust. I said then I don't need it, can I just pay what I have right now and get a refund ? They said no. The insurance and I ended up to pay extra for what I never have. Later when I check my medical insurance statement I also found that they charged a lot exam fee for which I did not understand. All I was asking at the time of appointment was an annual eye-exam. Just like the "appointment", they "made" them on behalf of me and then texted me : "You have an appointment..., please confirm." When did I ever make the appointment? I really feel that all they are after is money. Please be careful. read more

I've been coming here since we moved to the area 2 years ago. My wife and I are both medical professionals and we can confidently say that Bristol and his staff provide some of the very best services I have encountered. They are professional, thorough, and offer a great number of services. Highly recommend. Thanks Bristol! read more

I have been going here for a couple of years now and I must say I am very impressed with the service and care that I have received. I have pretty bad vision and in the past have had doctors that have trouble getting the right prescription for me, but not Dr. Bristol. He got it right the first time. I highly recommend going to see them. read more

We just moved to the area and were looking for a family friendly doctor. I did some research and came across Dr Bristol. He is amazing! Down to earth, knowledgeable, explains everything clearly, he's thorough with his exams, and does not rush out of the room. The front office staff is also very friendly! The optician was funny and very helpful! They don't try to push anything upon you! If you need to get to eyes checked, call Bristol Family Eye Care! They have state of the art technology for eye care. Dr. Bristol is awesome! read more

We purchased glasses for my daughter here. Erika went above and beyond making sure the pair fit well. When my daughter complained because she could tell the Rx had changed, Erika verified the difference between the old pair and the new ones - providing reassurance that an adjustment period is normal. And if things weren't right soon, to come back in. read more

My wife and I have been coming here for years, even following Dr. Bristol as he has moved locations. I have never been to a more thorough a high tech eye dr. He and his staff are great. Professional and friendly, they remember us every time and sometimes even greet us by name. They are great at handling eye exams as well as eye issues in general such as dry or inflamed eyes. I highly recommend them. read more

This place only thinks about making money. Doctor is average, assistants are charging you for breathing and constantly try to sell you extra services. When finally ordered the glasses they came wrong, I had to make four travels to eventually get something overpriced and not good. Employees are not problem solvers and waste your time. Don't go there. read more

My family had a fantastic experience at Bristol Eye Care. They offer excellent technology for scheduling and especially during the exam. (No need for dilation!) Dr Lee listened to our concerns and explained the options for treatment. We used our Vision Insurance there. I'd highly recommend Bristol Eye Care! read more

They do an amazing job and are very competent ,friendly definitely a cut above the rest . I highly reccomend them for your vision needs . They are our go to eye Drs. read more

I have been a patient of Dr. Bristol for just over a year. I was so impressed with him and his staff, that I think my whole family is now going. He is my favorite thing, once you set your appointment, he is ready for you on time. Not like the normal doctor's office where you show up on time and then wait an hour. This to me is another sign how how well the office is run and managed. I would recommend anyone looking for a new eye care professional to come to Bristol Family Eyecare. Kirk read more

I am have two things to tell the owner and staff of this eyecare. [1] When a customer steps into you office, he/she probably expects to minimize the out of pocket amount. So stop selling things that your customers do not need. It is ok for you to squeeze every penny out of insurance company. But it is very stupid to do the same thing to your customers. [2] Please do not forge appointments for your customers. Both my wife and I received phone calls from your office saying that we have an appointment in a few days. We never made the appointments. And we never will make appointments with this eyecare. read more

I came in as a new patient and was pleasantly surprised by the level of service that I received. The staff was not only professional but also very personal and helped to calm my nerves. Before I even saw the doctor I had received more thorough testing then I have ever received before. When the doctor came in he took time with me and made sure that my needs and questions were answered. I highly recommend Bristol Family Eyecare to my friends and family!!! read more