I've trusted Dr. Karen Summers at Austin Eyeworks with my eye care for more than eight years. She is consistently thorough, knowledgeable, and attentive. Dr. Summers takes the time to explain everything clearly and always makes me feel heard and comfortable during my appointments. Her staff is just as amazing -- friendly, professional, and efficient every single visit. You can tell they genuinely care about their patients and take pride in providing excellent service. If you're looking for an eye doctor who combines expertise with compassion, I highly recommend Dr. Summers and Austin Eyeworks! read more

I had a sudden scare of black flashes appearing in my left eye, and Austin Eyeworks was able to get me in immediately on a Friday afternoon. I had previously been to a different local eye doctor and wasn't happy with them, so I was a new patient here, and they were absolutely great. All of the staff was kind, competent, and thoughtful, and Dr. Summers obviously did a very thorough job checking out my eyes. It's so challenging and rare to find great medical professionals anymore; I really appreciate this whole team! Plus, I don't have insurance and the bill was less than I expected, which just made everything better. Thank you so much to this fantastic practice! read more

This ia a great practice. Dr. Summers is a kind, patient and throught optometrist. I was very impressed with the whole staff. I have used glasses for more than 40 years. Dr. Summers and her team are keepers. Love the practice , care, and facility. read more

Nice facility, incredibly nice staff. I waited 1 hour to get my exam. The building is not labeled with Austin Eyeworks or Masterworks, I think it says vision express outside. It's a little confusing to find. read more

Superlative! The most excellent Optometrist I've encountered, and a wonderful staff too! :-D

They provide wonderfully needed eyeglass repair! No fussing about where you got them or trying to sell me a pair of their glasses. The employees were friendly, attentive and the front lobby area was comfortable and spotlessly clean. I needed my lenses snapped into a new frame and they did it in less than 5 minutes. The guy that did it came out and had me try them on to be sure I could see clearly and to be sure the lenses were in the correct side. Very reasonable $ when I would have gladly paid $100. They've got a new customer in me. read more

It's always impressive to me when doctors take the time to talk about what they're doing and don't hesitate to give you those few extra minutes of their time - Dr. Paul Jacobs is definitely one of those doctors! He makes you feel at ease and like your eye exams should be a fun experence and the office ladies are wonderful! Jonie and Jeri helped me select my most recent glasses and I couldn't be happier! Thanks for the great service and keep it up - iwould never see a different eye doctor in South Austin read more

Austin Eyeworks - Optometrists Near Me - Austin, Texas

Excellent customer service. Staff is very knowledgeable and friendly. Not pushy like some other places I've been. I absolutely loved their frame selection and the prices were reasonable as well, especially considering I didn't have insurance. read more

Had a wonderful experience. First time visit and I will definitely return for future exams and purchase. The staff is all welcoming as well as helpful. I appreciate not having to pick out glasses without advise. These ladies and James are gems. Customer service as it should be. Thank you all so much. See you next time. read more

My whole family enjoys going to the eye doctor because of Dr. Jacobs and the staff! My son (11) recently wanted to try contacts and James was more than patient with him trying to put them in and take them out. It took a lot of time, yet he stuck with him and we were successful. Jerrie and Pam are also great! They do ask you if you want to get glasses, and they are fun and patient when trying on frames. We have purchased frames from them as well as taken our prescription and gone to Costco. They were fine with either decision. Dr. Jacobs is nice, soft spoken and gives you the facts. My son feels very comfortable with him. My family tends to 'take over' the place running around with appointments and trying on glasses, and the staff is so nice and laughs along with us. We are a satisfied, sight impaired family! read more

I went to see Dr. Jacobs after I was told he is excellent with children. He is not. He was visibly frustrated with my 7 year old daughter while examining her and rude. I did not leave his office feeling cared for but instead shamed and confused. Dr. Jacobs was also not very good at explaining what treatment/products he was recommending. He would just kind of trail off....again, leaving me confused. I don't plan to return. read more

This was one of the best experiences I have had with any doctor of any kind in a long time. So patient and explanatory of what I was going to need and WHY. First time ever going to an Optometrists and the sales that they push are necessary to prevent you from having to spend more money in the long run. Thanks for getting me set up guys! I'll be back this week to pick up my first set of glasses. read more

I've been going here since I was a little girl! The doctor is so nice and the receptionist is so welcoming. I don't have insurance and the people here have always been very accommodating towards that. I have always felt really taken care of here! read more

What a great crew these folks are. You will always be greeted with a smile and a sincere desire to help. Dr Jacobs gives a very thorough exam and explains everything very clearly. They also have the best frame selection in the area. I highly recommend them for all ages of your family. read more

Good selection. Great service. They make you feel like they care. Reasonable prices. My glasses were ready in less than 24 hours and they look great! read more

Wow, these folks are everything that makes Austin great. They're state of the art meets diverse staff meets laid back austin. Efficient, caring and conscientious. Love them! Have always been helpful whether it's eye exams, contact purchases or glasses. Highly recommend. read more

Thanks to the staff for being helpful and generous in fixing a pair of worn sunglasses that needed the right touch.

I had the same ophthalmologist for many years and then he retired....the "many years" part means that I got great results with glasses....then I tried several optical shops with varying results....the last two were unacceptable even though well reviewed on Yelp....prescription/glasses that caused eye discomfort...I'm not sure what the issue(s) were but shop A flatly said my glasses were correct to the prescription they wrote and refused to do anything....shop B was better but after several tries to get prescription/glasses that did not cause discomfort, they basically gave up and I never heard from them again...I asked for my money back...the only reason I tell this woeful tale is that my experience with Dr. Paul and Eyeworks is 180° different....not only did he exhibit knowledge and thoroughness not recently experienced but all the staff were excellent as well....I did tell him my unsatisfactory experiences and he did not guarantee anything.....however, he utilized better knowledge and apparently better technology to arrive at a prescription that works great....(crizal, transitions, progressives)....NO ONE TRIED TO SELL ME ANYTHING.....when skilled practitioners make educated recommendations as to what will work best for any individual, this is not called selling in the real world....if other optometrists can't get it right, don't give up - go see Dr. Jacobs and the fine folks at Austin Eyeworks.....highly recommended (something I don't do often).... read more

The customer service from the wonderful ladies at the desk in Dr. Jacobs' office has been the best I've received, anywhere. They're extremely considerate and willing to go the extra mile to help out. Dr. Jacobs himself is also very helpful and thorough. I highly recommend this place! read more

Hands Down, the best optometrist my family and I have ever been to. The most comprehensive examination I have ever had, and his awesome support staff are the best care money can buy. Plus they are all so nice! read more

I absolutely love Dr. Jacobs - my entire family has had great care from him over the years, and he is kind and caring. My only complaint is that he seriously pushes you to purchase your glasses from their in-office store after the exam. The glasses and lenses there are high quality and top of the line, but very expensive. When you ask for your prescription after your exam so you can purchase your glasses somewhere less expensive, he admonishes you that the quality may be subpar at a discount eyeglass place and there is this awkward, um, moment. Well, okay - but not everyone can pay $600 for a pair of frames and lenses (especially for kids) - so, do the exam, wish your patient well, and let them buy glasses where they can afford without that uncomfortable moment. read more

Dr. Jacob is great. Takes time will all five of our family members. A HUGE shout out to Jerri who works the front. She has saved me and my teenager more times then I care to admit. Her time and customer service is outstanding. Thank you! If you are looking for a full service eye place this look no further! read more

It's been years, and my experience with Dr. Jacobs and staff was so poor, I'm finally writing this review. I went to Dr. Jacobs for a number of years. Every year my eyesight got progressively worse and I had to increase my prescription. I also deal with fairly dry eyes. I tried a few new kinds of contacts (more expensive of course) in hopes of relieving some of my dry eye symptoms. After receiving my year prescription, at least three pairs tore within a 2 week period, something I'd never experienced before. I was instructed to stop wearing the contacts and they'd help me switch them out for something different. I called once a day for over a week with ZERO feedback about when I could expect my new contacts or what was going on. I was in college at the time, so my mom finally stepped in, also confused by the hold up. They still had no answers to provide, but insinuated I was harassing their office and Dr. Jacobs. Furious, my whole family moved to a different practice. Upon my first visit, my new eye doctor immediately diagnosed me with astigmatism, gave me the appropriate prescription and contacts, and (GUESS WHAT) my prescription has never changed since that first visit! My Dad, whom Dr. Jacobs has waiting for YEARS for his cataracts to "mature" was told they were almost the worst they'd ever seen and his eyesight so poor due to the cataracts shouldn't have even been legally driving! They immediately scheduled his cataract removal and for my dad it was life changing. Go anywhere else, though I HIGHLY recommend Oak Hill Eye Care! read more

I did not have a pleasant experience, and I would not recommend it to anyone. 1.) They ordered contacts for me without asking. I did not understand why my bill was so high, so I called. They took it upon themselves to order them. Because of that I had to revisit the office to pick them up. If I'd been asked, they would've known that I did not want to make that return trip. If you're adding services, you should ask the customer if that's ok. 2.) The doctor contadicted himself in the middle of his sales pitch. After that, I did not trust anything he said. 3.) The salesperson was very pushy with the selling of frames. I chose not to purchase any, and it was clear as day that she was not happy about that. Her attitude made an 180° change immediately.! I'm sure that I wasn't the only one who chose to not buy their expensive frames, so I'm not sure why she was so quick to give me her rear to kiss. I recommend going ANYWHERE but here if possible. read more

Absolute fabulous eye doctor! Never have to wait long at all for an appointment and the receptionist, Jerry, is the sweetest receptionist I have ever met! She somehow remembers everything about each patient and is always so kind and helpful. I am blown away by how nice and spot on she is every time I go here. I wouldn't go to another eye doctor. This is my first yelp review but I really feel passionate about how awesome she and the doctor are! Best customer experience I have had anywhere hands down. read more

Just like a previous reviewer said, this place is so pushy on sales. As soon as they know you don't plan on buying glasses or contacts here, their service becomes terrible. For an eye exam, the doc rushed me out to the sales counter. They never bothered to provide me with the prescription and address the concerns in the exam. Worst eye exam experience ever. I don't believe they genuinely care about customer at all. read more

Absolutely the best optometrist I have seen! He is thorough, caring, and extremely knowledgeable. Not to mention, on 2 separate occasions he has come back to the office after hours to see my husband and my sister for eye injuries. He even offered to come in on Saturday to follow up! Amazing experience!!!! Would absolutely recommend! read more

Have been going to Dr. Jacobs for a very long time (10+ years). He's very thorough, professional, nice, knowledgeable. He does not try to push expensive options on you. He always suggests the most comfortable, practical solution for your lifestyle. read more