$268.00 for a contact lens exam. That is not a medical bill. That is a ransom note written in optometry ink. Two hundred and sixty-five dollars to look into my skull windows and tell me what shape of plastic disc belongs on my eyeballs. I did not walk into your office expecting a luxury spa treatment for my corneas. I expected a routine contact lens exam -- the same basic exercise I have had before, including through this same business, at roughly a quarter of the price. So when the bill came back at $268, I had the distinct feeling of being mugged in broad daylight by a phoropter. If this exam was going to cost $268, that number should have been made clear before the appointment began. Not whispered through paperwork. Not hidden in a fog of billing codes. Not revealed at the end like the final twist in a bad carnival scam. It should have been stated plainly, directly, and unmistakably: "Before we begin, this contact lens exam will cost $268." Had I heard that sentence, I would have stood up, thanked everyone for their time, and walked directly out the door in search of a business operating somewhere closer to reality. This charge is outrageous. It is excessive, poorly disclosed, and completely unacceptable. No reasonable person would expect a routine contact lens exam to cost $268 unless that price was made brutally clear in advance. I am asking you to review this charge and provide a fair adjustment or refund. And I want to be very clear about what happens if this is brushed off. I will not slink away quietly and absorb this nonsense like a beaten insurance animal. I will share an accurate account of this experience everywhere people look before choosing an eye care provider -- Google, Yelp, Facebook, LinkedIn, neighborhood groups, local forums, and any other digital town square where people still value being warned before they are financially body-slammed over an eye exam. Call it social media shaming if you want. I call it consumer hygiene. I will not lie. I will not exaggerate. I will not invent a single detail. I will simply tell people the truth: I was charged $268 for a contact lens exam, the price was not made clear enough before the appointment, my prior exam through the same business was roughly a quarter of that amount, and I would never have agreed to proceed had I known the cost. This is exactly the kind of customer experience that deserves sunlight, noise, and a long paper trail. Review the charge. Correct it. Explain how a contact lens exam became a $268 ambush. read more

I had my eye exam appointment yesterday --my first time visiting this clinic--and I can only say that I had a wonderful experience. I was treated with kindness all the time. The assistant and Dr. Raymond Carneglia explained everything regarding my results. I arrived 5 minutes late and left the clinic about 20 minutes later. Easy, fast and great. read more

Haven't been able to find an optometrist I like in my 5 years of being in Austin and I've finally got one! Had a wonderful experience at Great Hills. It's conveniently located at Costco with ample parking. I called ahead and booked an appointment, they were able to get me in within a week of calling. The space is quaint but has everything you need and is well kept and clean. Upon walking in I was immediately welcomed and they actually got me started early with some of the testing before seeing the optometrist. The examination was thorough, I felt the optometrist provided extremely insightful and helpful information- I went in experiencing some pain and am already feeling immensely better! read more

Boy what a day today was! I was five minutes away from the pflugerville location when I realized I was headed to the wrong location! But it was truly a life saver coming here. I received a courtesy call from Chloe when I was running behind. When I arrived I received a very smooth pre screening with Ana who was very knowledgeable and kind! Very quickly I was called in to Dr. Patels office! He provided a very thorough exam! He was very honest about my visual needs and recommendations. I appreciate how skilled and honest he was. This entire team really made my experience pleasurable and quick! I will be back for my next eye exam!!! read more

Great Hills Eye Care - Entrance - Optometrists Near Me - Austin, Texas

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Absolutely amazing experience. After 3 eye doctors got my prescription wrong I was looking for someone who would get it right. They got it right with the first try. And uncovered something that no other eye doctor had told me. I'm from out of town so I found them doing an online search. I called them and was greeted with a smile over the phone. Can't remember the lady's name but she had a great personality you that grabbed me through the phone. To be honest, she's the reason why I decided to go with this office versus the others I contacted and I couldn't have been happier with my choice. The office is clean. They have nice high tech equipment. The front staff and doctors are all polite and down to earth. The visit was efficient and there was not much of a wait time. I paid cash since my insurance had been used at another visit elsewhere but the price was well worth it. They do accept insurance though. Call to verify. Definitely going back! read more

Recently I had to get an eye exam in Austin for the first time in a few years. I came here because I saw the good reviews and it is really close to my house so I figured I'd give it a shot. The office here is super tiny. The entrance door is to the right of the Costco door. I paid out of pocket since I don't have eye insurance. I paid $208 for the contact/glasses exam, the eye scan photography thing they do, and the contact fitting. The first session I had was with Monica. She did great and was very sweet. Unfortunately, I went home with 3 different prescriptions and wasn't very sure which one was the prescription I should buy contacts based off of. I called and scheduled another appt with a new doctor, Dr Carneglia. He was very clear and was able to help with the actual prescription I needed. Overall, I had a pleasant experience and everyone I came into contact with here was very kind! read more

Great Hills Eye Care - Optometrists Near Me - Austin, Texas

I would never go to this office for exam again. my daughter was late by 13 min because of traffic from ft worth and they didn't see her because she was 13 minutes late. They didn't want to accommodate and give appt on another day. booked with LensCrafters and accommodated for two appointments the very next day!! office is very money minded and no ethics and was rude on the phone!! read more

They're so awesome! I'm upset that my insurance no longer covers them. They're super knowledgeable and kind. If I don't find a good option through my insurance I might just bite the bullet and pay out of pocket. That's how good they are at their job. read more

This review is long overdue but I have to give a shout out to Great Hills Eye Care in Pflugerville for their outstanding services for the many years I have been going to them. Front desk ladies are always super sweet, have little to no wait time, and the small waiting space is calm and quiet. I see Dr. Patel for my eye exams and he always listens to my concerns, asks how my lenses and contacts are doing, and provides wonderful suggestions. Overall, wonderful staff, clean and pleasant facility, and great pricing with my insurance. read more

I've now been twice, once for an exam and once for a medical issue. I dread eye doctors the way some people dread dentists: choosing between first and second lens flips drives me around the bend. My eyes never focus quickly enough. Everyone was wonderful and while the office is definitely no frills, the service was efficient. I'd rather be in and out than lounge around in luxury. Parking is an issue since it's right next to, or part of Costco, but it's easy to head to Costco's optical department to get a prescription filled. Honestly, I'd give this 4.5 stars, but since both of my visits were positive, I rounded up. read more

I saw Dr. Do when I was having some issues with floaters. I was able to make a last minute appointment which was great but her exam was awful. She took a million pictures and charged my insurance like crazy. Then she told me I had congenital cataracts which I definitely don't (I've asked multiple other eye doctors since). And she told me my eyes were totally fine. I saw my family eye doctor when I went back home for the holidays several months later and he said I had a serious, time-sensitive condition that Dr. Do definitely should have caught. He even looked at the pictures Dr. Do took and said it's "plain as day" in the pics and not a super rare disease so she definitely should have diagnosed it. If she had diagnosed it, it would have not gotten worse. Now I have irreversible damage because it worsened between seeing her and my family eye doctor. This could have all been avoided if Dr. Do had done her job. Idk, maybe she's fine if you have just need new glasses, but if you've got something wrong don't count on her to catch it. Even if you complain about it to her. read more

I went in to get an eye exam plus RGP prescription, since my previous provider America's Worst 2years ago didn't provide accurate service. Dr. Monica Do at Great Hills provided a comprehensive exam with the help of their friendly staff. Also paid $49 for a great picture analysis of my total eye health, which was very healthy. However I learned that my eyes have cataracts, which precluded getting fitted for contacts. Hence I was not charged for contact fitting and given a referral for cataract surgery. Overall I had a great consultation with Dr. Do. She was very knowledgeable and I would highly recommend seeing this practice. read more

Excellent. Amazing. Dr. Do. Wow. On-time, accurate, precise. Precision is the name and repute.

When I say that today was stressful, it's a bit of an understatement. The eclipse viewing? Fantastic, an experience I'd recommend to anyone. Finding out after the fact that my eye protection was graded for camera lenses and specifically *not* human eyes? Not so much. Great Hills Eye Care was there for me. They promptly answered the phone, told me exactly what I could do to see the extent of the damage, and made me an appointment ASAP. When I anxiety-rambled about my fear of going blind, they listened and helped me calm down. When I got lost on the way and called them nearly crying, they guided me to the office patiently. They explained every step of what they were doing when I asked, even when I asked weird, slightly off-topic questions out of nerves. They did the scans quickly and efficiently, gave me some eye drops, and told me exactly what the next steps were if things worsened (thankfully, my retinas turned out alright). Overall, my eclipse experience was not ideal. But Great Hills Eye Care absolutely is. read more

Dr. T and her staff were thorough, courteous, and friendly! Great experience at Great Hills! read more

Great Hills Eye Care - Optometrists Near Me - Austin, Texas

Amazing and quick exam! Haven't had an eye check up in a few years so i was very nervous. Nerves immediately gone once checked in, everyone was so kind! Very advanced machinery, even got the back of my eyes checked! Dr. T was so kind and thorough in explaining the importance of it. Best part? it wasn't so expensive either! read more

I reluctantly left Austin in August 2016 for a new career in New England, but my family stayed in Austin. Nine months later, I was offered a new job in Denver, CO which I gladly relocated to be closer to Texas. I have been able to visit this wonderful wonderful office twice for my eye exams and worked with Dr. Provost. I have to say that the technology used in his office was mind blowing and for the first time, my glasses were quite helpful than ever before. Pleased with the quality of service, friendliness, and the willingness to provide me with an accommodation, I would've made Dr. Provost my life long optometrist! Perhaps the next time I need a new prescription, I'll have a great excuse to fly back to Austin to visit my family and relatives then have my eyes examined by Dr. Provost. He's absolutely the best! read more

Dr. Kelsey was awesome. Easy to talk to, super knowledgeable and excellent with the tech equipment. I have some eye issues and she answered all my concerns thoughtfully and did not make me feel rushed through the process. Staff masked and very good as well. Exam was like $138 which seemed like a lot but I would rather pay more for a great experience than pay less and come away feeling less than thrilled. read more

Dr. Do was wonderful. The front two receptionists just ruined the whole experience for me. They were aloof and not friendly.

Top notch care. Never rushed. You can feel the care here. The staff is excellent. They usually have same day appointments and you'll don't have to be a member of Costco to get their affordable exam rates! read more

Great Hills Eye Care - Optometrists Near Me - Austin, Texas

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Dr. Provost, Dr. Carneglia: We are still speechless about your kind gesture to provide FEMA/ADRN vouchers for Harvey evacuees, and emotion still well up when I consider the ripple effects of your offer. Since several other optometrists in town would not help and closed their doors in this regard, our hearts are full of gratitude to you and feel indebted toward your meaningful gesture. Without understatement, it means a world of difference in disaster relief. Poor vision has been until recently Michael's handicap in taking the bus, in filling forms and simple face recognition, and this had been an everyday challenge from Houston's flooding til now. Right after the exam, I took him to Pappadeaux to try to apply for a server job, and he even managed to get a used $20 bicycle to help get around - cycling on Austin roads was just inconceivable prior. Seeing well is so important if he's going to navigate himself. Getting excellent eye care has been a considerable victory against many, many disheartening obstacles. The exam itself was efficient and professional, the office was clean and inviting. I heartily recommend Great Hills Eye Care, because this is a meaningful business that takes care of people in need. read more

Great Hills Eye Care - Dr. Carneglia volunteering to help Harvey evacuees with a pair of prescription contacts, so they can get back on their feet. Gift of sight. - Optometrists Near Me - Austin, Texas

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They got me in quickly, had WAY more advanced screening techniques than my previous eye doctor that allowed them to do MUCH more sophisticated screenings without even dilating my eyes, and all for the same price as my other doctor! They even allow you to chose which of the tests you want to do so you can make the visit as inexpensive or as thorough as you want. I think I got pretty much every test they had to offer and my total cost was still only about $137. The whole visit took 35-45 minutes compared to an hour and a half at my other eye doctor. The front desk staff were very friendly and helpful and Dr. Provost was great about explaining things and answering my questions. This is my new eye doctor from now on!!!!! read more

Very smooth, comprehensive, and swift eye exam. The staff were diligent with the safety protocols and were well trained and made the process seamless and time-efficient. Dr. Kelly is a very knowledgeable, polite, and an extremely warm person. You can see that she cares a great deal about her patients. They did many way more screenings for a routine eye exam when compared to my previous providers. They don't waste any time, can see that they are true and thorough professionals. Very satisfied. Highly recommend. read more

Friendly, professional staff. Quick in and out. Really like this place. Confusing to find the first time since it's at Costco. No need to go into Costco, just park and it's to the right of the Costco entrance. read more

HIGHLY RECOMMENDED! This place is fantastic - I would give them more than five stars if I could The staff is so friendly and professional, I hardly had to wait at all for my appointment, and Dr. T was amazing! She answered all my questions and was extremely knowledgeable. I can't tell you how impressed I was with her and with the entire exam and experience. I will definitely be back and recommend this wonderful place to all my friends. I felt I got better service here than I have at any optical place in town, and it's so conveniently located right next to Costco. She also gave me some sample contacts in my prescription to try. They're even making a $10 charitable donation for every yelp review they get, can you imagine? Do yourself and your eyes a favor and make an appointment here for a prescription read more

Great Hills has consistently provided quality, prompt and friendly care for my eyes. The offices are conveniently located next to COSTCO. When a little appointment confusion came up, the Pflugerville staff quickly made it right. I reccomend them and will continue to use them. VSP accepted. read more

I highly recommend Dr Provost. Aside from his level of knowledge and professionalism he is friendly and personable. His office is located just outside of Costco's so there is plenty of parking and should you be inclined to order contacts or glasses you can walk into Costco and hand over your script all in the same day and at a fair price. His front office area is a little small so prepare to get cozy if a family comes in, or is ahead of you. The receptionist, Melody, is super sweet and friendly. I believe that the front office really sets the tone for the over-all experience so hats off to Melody for making me feel at home and welcome. Dr Provost should be at the top of your list should you need a great Optometrist in Austin. read more

Fantastic experience, completely recommend! They are like a fine-tuned machine handling patients, I was in and out in a little over half an hour. (Which is awesome to me because my previous experiences with optometrists have been I'm sitting and waiting in the exam room for 30+ minutes before the exam.) I saw Dr. Kelsey Tillotson and she was so sweet and kind, you can definitely tell she cares about her work and that her patients feel taken care of. I'm so happy I found this place, and I weirdly look forward to when I need to go back, I was so pleased with how efficient and kind all of the staff was. Definitely go here! read more

The staff is amazing and will help and guide you through anything. I came with a lot of fears and they took the time to walk me thru everything. It was a quick appointment meaning I only scheduled it two days before and was able to reschedule very quickly when I realized I was running late. My only word of advice is if you were going to be more than 10 minutes late call them and let them know they will move mountains if they can to help you out. This will be my eye doctor now and going forward!! read more

Really liked this clinic. They were very kind and everything ran smoothly from the moment I walked in, no long waits, ect. All of their equipment is very advanced, and the doctor explained everything thoroughly. read more

My husband told me he had a great experience here, so I made an appointment and am equally pleased. This was the most high-tech experience I've ever had with any optometrist/ophthalmologist. You look into various machines and the machines quickly do much of what used to be a close-up experience with another person. I don't believe I will go back to getting my eyes dilated again-these new exam machines seem to be thorough enough. The price, even with my adding on an additional test (took a cool photo of the back of my eyeballs), was extremely reasonable. The front staff seemed very knowledgeable and explained the purpose of each test. Would definitely recommend. Quick, clean, easy, thorough. No eyeglasses are available in this location. I did however, visit Dr. Provost's store on Burnet road for new, interesting frames. It's called King and Rose Optical. Not bad prices either (but not cheap). read more

Second time I've visited this eye care facility. The front office girls are very rude. I had an appointment on a Saturday and I have contacts and glasses as a requirement to drive. I walk in and they tell me to take my contacts out and throw them away, as they will give me another pair as I leave. I ask them to double check the price and she says she will check while I"m taking them out. After I take them out they magically find the amount and indicate that my eye exam and contact exam will cost $69.00. This is incorrect as stated on my VSP insurance, on the VSP website, AND as stated by a VSP representative. I show them my insurance and the website and they refuse to take a look. The girl gives me some serious attitude and says I don't have to be seen if I don't believe the amount is $69.00. Excuse me? I'm blind now, and now I'm forced to be seen because I cannot legally drive home. How messed up are you?! Even my VSP representative was appalled when I told her they said that to me. That's seriously messed up and takes advantage of customers. I see the doctor who was nice enough and the exam was relatively quick. This office is the in and out type of office, and they don't waste their time asking you about your day. Personally, that's not a bad thing for me. But then I get up to pay and now its $79.00. What?! You just argued with me that its $69.00? Finally I at least get them to charge me an incorrect amount of $69.00, and I ask for a designated receipt with proof that their system indicates that price. All they would print me is an itemized receipt, no proof, no discussion, no customer service. I'm relatively pissed at this point. Leave, immediately call my VSP representative, and she states that the correct amount is lower. She has to call the office and then starts a chain of angry phone calls in all directions. I had to argue the charge on my credit card by the end of it to get charged the correct amount. I then went back and noticed that last year when I thought everything was dandy they ALSO overcharged me. I asked them to refund the difference from the old visit, and nope. I'm going through my bank once again because the girl is impossible to work with and honestly just horrible. read more

If you're looking for doctors who actually care about your vision, bubbly and personable front office staff, and an overall permanent eye care provider, then Great Hills Eye Care is where you want to be. Dr. Carnaglia was so thorough with his exam. I opted for the additional service to take retinal pictures and he explained to me exactly what we were looking at and what the pictures meant. I felt like I actually understood what was going on with my eye health for once! The staff are all very cute and very knowledgeable. I remember asking a couple questions concerning my contact lens fitting and the girls in the front answered them all before I even saw the Dr.! They have set up the office with cute decorations for halloween too. If I could give 6 stars, I would. Great Hills Eye Care is definitely more than just a boring eye exam. Coming back next year and referred my boyfriend and all of my friends! read more

Dr Quinn has worked with me since 2014 and I get very good treatment from him. Thanks Doc. read more

Let me start this by saying I HATE getting my eyes checked. After avoiding it for a while, someone finally talked me into coming to Great Hills Eye Care. Located right next to Costco (but not affiliated - you do not need a Costco card to get your eye services done here), the staff in the wait room was superfriendly and very efficient. I had to wait less than five minutes to get into my appointment despite being a couple of minutes late. In that five minutes, I filled out all necessary paperwork - just one page front and back, which also covered which services I wanted done. I had a regular eye exam with an additional eye scan, which takes pictures of your eyes from the front and the back. The regular exam was 79.99, and the additional exam was about 30 dollars. The technicians helping me with my eye exams were patient with my anxiety, warm, and helpful. They took as many pictures as needed until they were clear of blinks. I then went in for the eye exam. It took less than ten minutes! The woman performing the exam went through the trouble of explaining each and every step to me. Rather than just looking at my pictures, she went through and explained each one to me, including having them take an additional picture for more clarity. When I had a question about a dot in my eye, she took a look free of charge and cleared it all up for me. I walked out with my prescription and a clean bill of health, all in less than thirty minutes! I won't be dreading eye exams anymore, because Great Hills Eye Care makes it so easy! It's affordable, friendly, and quick. On top of all of that, they do a great job! Ten out of ten, would recommend! read more

Go see Dr. Patel! He listened to everything I had to say. I was fitted for contact lenses and glasses. Hands down, THE best pair of lenses I've ever been prescribed. TIP: bring a previously glasses/contact prescription copy to your visit. That helps with a more accurate RX. Also, I really enjoyed interacting with the front office staff. They were attentive and took care of my needs. Most definitely will be back! read more

Great service. Got in quickly and very nice and efficient care. Highly satisfied. Switched from a different provider due to poor service there! Convenient location next to Costco. read more

Dr. Ray was a pleasure to deal with. He was polite professional and answered all my questions. I highly recommend Dr. RAY at great Hills eye care. read more

I am a retired person who had an eye exam for glasses here. The visit was covered by Medicare. Immediately thereafter, I bought two pairs of glasses next door at Costco totaling about $850. (I made the mistake of getting photochromic tint, which takes about thirty minutes to completely change from clear to dark lenses. But that is another review!) I was told by the optometrist to wait a few weeks for my eyes to adjust to my new prescription. That was quite reasonable, of course. However, after a month, I still could not see very well with my clear lenses. I went back to a different optometrist in the practice. He examined my eyes at no extra charge. He told me that I had some visual anomaly that accounted for my blurred vision. Why this was not picked up by the previous optometrist, I do not know. (For their misdiagnosis, they offered me no refund of the funds they received from Medicare.) Thus I had to wait for 6 months before Medicare would cover the visit to an ophthalmologist. THE MORAL IS: If at all possible, go to an Ophthalmologist in the first place. They are physicians who have trained for at least 10 more years than any optometrist. read more

I visited this location recently and had a great experience. Thestaff was friendly and helpful and quick. I can easily recommend this company for eye glasses prescription needs. read more